Contacting Old Navy Customer Service Center
Old Navy is a neutral clothing and accessories brand that fits middle-income shoppers of all ages and styles. The company has grown popular with people in their 20s and 30s with children. Many of the television ads run by the company appeal to this demographic. Old Navy operates online and offline. Other stores in the Old Navy family include Gap, Banana Republic and Piperlime.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
If you need to contact Old Navy customer service, you can call the toll-free customer service line.
- Customer Service: 1-800-653-6289
- Customer Service TTY: 1-800-449-4253
- International Customer Service: 1-614-744-3908
- Old Navy Credit Card: 1-877-222-6868
- Old Navy Visa: 1-866-450-5294
There are two mailing addresses customers can choose from. The first is applicable for online purchases and customer service. The second is for store purchases and customer service.
Old Navy Online 200 Old Navy Ln. Grove City, OH 43123-8605
Old Navy Customer Relations200 Old Navy Ln. Grove City, OH 43123-8605
Neither of these addresses should be used to return merchandise. There is a dedicated return address listed on the return label. That is the only address customers should use to return products.
Visit http://www.oldnavy.com for all your Old Navy customer service needs. The customer service page offers detailed FAQs on Order Follow-Up, Tech Issues, Merchandise Problems and Store Feedback. You can also learn more about online exchanges and how to return items you purchased from the website. Store items are typically returned in-store.
Customer Service Email
Agents are available via customer service via firstname.lastname@example.org. You can choose from multiple contact topics to improve the customer service response. Routing your email to the right department saves Old Navy and the customer time as the customer receives the right answer the first time and no time is lost transferring the email from one department to the next. Use a valid email account when sending your email to ensure you receive the response from Old Navy customer service.
Our Old Navy customer service experience was simple. We pressed 0 as soon as the automated response started and we were transferred to the customer service line. We were placed on hold for 2:19 before an agent answered the call. We asked if we could use Old Navy coupon codes with merchandise purchased from the Everyday Steals items. Coupon codes are not allowed with these purchases. However, she mentioned that all orders over $50 received free shopping no matter what department the merchandise was ordered from.