Contact Ohio Edison Customer Service

Contacting Ohio Edison Customer Service Center

Contacting Ohio Edison Customer Service Center

Ohio Edison is a part of the FirstEnergy family of energy companies. Ohio Edison was founded in 1930 through the merger of more than 200 companies. By the end of the 1950’s, the company managed to companies. As a service provider to more than 6 million customers through the country, customer service is the main priority of the company. Do you have questions or concerns relating to your service? Connect with the customer service department by email, traditional mail, through social media or by phone.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 6pm, CST.

  • Customer Service: 1-800-633-4766

Mailing Address

FirstEnergy Corp. 76 South Main Street Akron, OH 44308-1890

Official Website

Customers visiting the Ohio Edison website have the opportunity to create and account or sign into their existing account, request service as well as learn about safety options. The website also features information relating to tariffs and the generator interconnection process. Do you still have concerns relating to the products or services? We recommend visiting the Customer Support page.

Social Media

Ohio Edison keeps the conversation going on social media. We noticed several conversations between the customer service department and customers. Regardless of the concern, the customer service department attempted to answer in a timely manner. On average, the customer service department responded within six (6) hours.

Customer Service Email

We sent an email to the customer service department asking about emergency contact information. The only contact information listed on the website directed customers to the customer service department, not an emergency department. Within 12 hours after sending our message, we received an automated response stating a customer care agent would reply as soon as possible.

Our Experience

When we have called larger companies, we experienced longer than expected wait times and customer service departments with less than stellar agents. We reached the Ohio Edison customer service department and encountered a professional agent that was knowledgeable about products and services. We also had the opportunity to speak with a live agent in approximately two (2) minutes. The overall experience was better than expected. When you reached out to the customer service department, were your satisfied with the customer service? We want t hear from customers just like you. Take a moment to share your customer service experience with us in the comment section.

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