Contact O&R Customer Service

Contacting O&R Customer Service Center

O&R, also known as Orange & Rockland, is an energy and gas company subsidiary of Consolidated Edison or Con Ed. O&R is responsible for two subsidiaries; Rockland Electric Company and Pike County Light & Power so all three companies are owned and operated by Con Ed. More than 750,000 customers rely on energy from the subsidiaries. Customers are located in New York, New Jersey and Pennsylvania.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

O&R customer service is available weekdays from 8 a.m. to 7 p.m. The call center is not open on weekends or holidays. There is a 24-hour emergency line customers can call in case of an emergency. If the emergency poses threat of damage or injury, customers should call 9-1-1 before calling O&R customer service.

• Customer Service: 1-877-434-4100
• Gas Emergency: 1-800-533-5325
• Interpreter: 1-877-434-4100
• TTY Customer Service: 711

Mailing Address

We located multiple mailing and services addresses for O&R customer service. For customer convenience, we’ve listed all available addresses. Customer communication can be sent to the local address, or to the main Orange & Rockland address.

O&R Spring Valley Operations390 W. Rte. 59Spring Valley, NY 10977

or

O&R Blooming Grove Operations500 Rte. 208Monroe, NY 10950

or

O&R Port Jervis Office15 Jersey Ave.Port Jervis, NY 12771

or

O&R Westfall Office105 Schneider Ln.Milford, PA 18337

or

Orange & RocklandAttn: Customer Service390 W. Rte. 59Spring Valley, NY 10977

Official Website

Everything a customer could possibly want to know about O&R customer service is available on the official website at http://www.oru.com. Current customers can log in to view account information on the My Account page at https://apps1.coned.com/myaccount/forms/login.aspx. There does not appear to be a registration process. The visitor need only enter the O&R account number to access account information.

Customer Service Email

The customer contact form is available 24 hours a day, but responses may take time as the emails are read and answered in the order they are received. If your issue is imperative and requires an immediate or quick response, email communication is not the best option.

• Customer Service Email: https://www.oru.com/contactforms/customerassistance/index.html

Our Experience

When we called the O&R customer service line we were greeted with an automated system. On the day we called there was a known outage, so our call began with a warning. Customers have the option of pressing 1 for a gas or carbon monoxide emergency, 2 for a power outage, 5 to start or stop services or 3 for all other account options. Customers can press 0 to speak with a representative. The automated system asks for an account number, but callers can press 0 to skip entering the account number. At 1:49 our call was finally placed on hold. The call was answered at two minutes, so the wait time wasn’t terrible, but the automated system was slow.