NStar Customer Service

Contacting NStar Customer Service Center

NStar is a residential and business provider for gas and electric service in Massachusetts. The company serves customers in east, central and south Massachusetts. According to NStar, more than one million customers purchase electric from NStar.

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Contact Info:

Phone Contact Numbers

There is no shortage of NStar customer service phone numbers. The company offers customer assistance for technical issues, credit accounts, new constructions and more.

• Customer Service: 1-800-592-2000
• Technical Support: 1-800-340-9822
• Safe Dig: 1-888-344-7233
• Sales – Gas: 1-866-678-2744
• Residential Credit: 1-866-861-6225
• Business Credit: 1-800-340-9822
• Electric – New Construction: 1-888-633-3797
• Gas – New Construction: 1-866-678-2744
• Residential – Energy Efficiency: 1-781-441-8720
• Business – Energy Efficiency: 1-781-441-8592
• Claims: -1-866-678-2792

Mailing Address

NStar works with customers by mail to accept payments and deal with customer service issues, complaints and compliments. The first address is the payment address.

NStar Attn: Billing Customer Service P.O. Box 660369 Dallas, TX 75266

Or

NStar Attn: Customer Service One NStar Way Westwood, MA 02090

Official Website

We found the NStar customer service website online at http://www.nstar.com/residential/. You can click the Business tab if you have a business account with NStar and you need assistance. The website offers customers information on fees, tariffs, supply, heating programs and payment options. You can also learn a bit more about the NStar company. If you have an account with NStar and you need to log in to your account visit https://secure8.i-doxs.net/NSTAR/.

Social Media

Sometimes the questions you need answered are simple and that’s where social media comes into play. If you have simple questions for NStar customer service try visiting a social media page for the company.

Facebook: https://www.facebook.com/NSTARmedia

Twitter: http://twitter.com/NSTAR_News

YouTube: http://www.youtube.com/user/NSTARNews

Customer Service Email

We found two email contacts for NStar customer service. The first is a general contact email address you can use with a personal or business email account. The second is a form to let NStar know about streetlights that need repair. Email contact should not be used if you smell gas, according to NStar.

Customer Service: customer.service@nstar.com

Streetlight Repair: https://www.nstar.com/secure/nstarsecure3/residential/contacts/streetlights/sl_repair_request_form.asp

Our Experience

The NStar customer service center is an automated, voice-activated system. We pressed 0 when the voice asked to speak a request. We pressed 0 a second time and the call was transferred to a customer service agent who picked up the call before it could be placed on hold. The time it took to reach an agent was less than 1:30. Our call was accidently disconnected by the representative so we called back. The second time we waited on hold for more than three minutes to reach a representative – so wait times will vary widely.