Contact Novell Customer Service: Email, Phone Number & Fax

Contacting Novell Customer Service Center

Novell is a software manufacturing company created to increase productivity and engage employees in the workplace. The company does not focus on a specific work environment, the services are available for a variety of workplaces. Novell supports thousands of business across the United States and around the world. The company is committed to increasing the value of your software packages as well as offering new and innovative products. In the event your need to reach out to the customer service department, you can do so through social media, by phone, email or traditional mail.

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Contact Info:

Phone Contact Numbers

Sales: 800-529-3400
Support: 1-800-858-4000
Training: 1-800-233-3382
Atlanta Office: 678-339-2800
Cambridge Office: 617-613-2000
Detroit Office: 248-353-8010
Provo Office: 801-861-4272
Seattle Office: 206-217-7100
Vienna Office: 703-663-5500
Waltham Office: 781-464-8000

Mailing Address

Novell404 Wyman StreetSuite 390Waltham, MA 02451

Novell1919 Gallows RoadSuite 500 Vienna, VA 22182

Norvell705 5th Avenue SouthSuite 1100Seattle, WA 98104

Norvell1800 South Novell PlaceProvo, UT 84606

Norvell26677 West Twelve Mile roadSuites 166 & 168Southfield, MI 48034

Norvell196 Broadway 3rd FloorCambridge, MA 02139

Norvell2400 Lakeview ParkwaySuite 550Alpharetta, GA 30004-1976

Official Website

Customers visiting the official Novell website http://www.novell.com/home/ have the ability to review applicable products and services meeting the needs of your business. You can also download free trials of software and learn where you can purchase products. If you are unfamiliar with the products and services offered by Novell, we recommend visiting the Customer Resources page. You have immediate access to technical support, training material, consulting services and a customer center with a variety of documentation.

Social Media

Connecting with the customer service department on social media is as easy as sending a message. Typically, companies use social media to engage customers by featuring new products and services. Novell takes customer service to the next level. The company actually engages in customer service. There were several conversations between the customer service department and customers. The average response time was less than 15 minutes.

Twitter: https://twitter.com/novell
Facebook: https://www.facebook.com/NovellWorldwide
LinkedIn: http://www.linkedin.com/groups/Novell-1799235?mostPopular=&gid=1799235
YouTube: http://www.youtube.com/user/novell

Customer Service Email

Instead of using the email address listed on the website, we sent a message to the customer service department using the feedback form on the website. We sent a message asking for information relating to the hours of operation.

Customer Service: CRC@novell.com
Customer Feedback: http://www.novell.com/ContactsOffices/contacts_offices.jsp?ref=h

Our Experience

Contacting the customer service department was rather simple. When we called the hotline, press zero (0) and the call connected to a live agent. We asked several questions relating to patches in software. The agent addressed our concern and answered our concerns. The overall experience was better than expected. What are your thoughts on the customer service department at Norvell? Share your thoughts below.