Contacting Norton Antivirus Customer Service Center

Contacting Norton Antivirus Customer Service Center

Norton Antivirus is computer software protecting your computer. The software provides five layers of protection as well as allows customers to receive updates and upgrades through your subscription period. If you need to address concerns or voice questions to the customer service department, you can do so by email, traditional mail, by phone or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

• Customer Service: 650-527-8000
• Customer Service (Ireland): +353 1 803 5400
• Fax (Ireland): +353 1 820 4055
• Customer Service (Singapore): +65 6333 6366
• Fax (Singapore): +65 6235 8885
• Customer Service (Japan): +81 3 5114 4000
• Fax (Japan): +81 3 5114 4040

Mailing Address

SymantecNorton Antivirus350 Ellis StreetMountain View, CA 94043

Or

SymantecNorton AntivirusAkasaka Intercity 9F1-11-44 AkasakaMinato-ku, Tokyo 107-0052Japan

Or

SymantecNorton AntivirusBallycoolin Business ParkBlanchardstownDublin 15Ireland

Or

SymantecNorton Antivirus6 Temasek Boulevard#11-01 Suntec Tower 4Singapore 038986

Official Website

Customers visiting the Norton Antivirus website http://us.norton.com/antivirus/ have the ability to purchase the software. You can purchase the software in one, two and three year increments. You can also purchase a pack allowing up to five users to access the software. Throughout the website you can also find information relating to customer support. Visit the Norton Antivirus Customer Support page for invaluable resource relating to Norton Antivirus.

Social Media

Although not efficient, you can connect with the customer service department using social media. The average response time was less than 24 hours on Facebook, YouTube, Google+ and LinkedIn. The customer service responded to Twitter questions in less than 60 minutes.

• Google+: https://plus.google.com/u/0/+Norton/posts
• LinkedIn: http://www.linkedin.com/company/1231
• YouTube: http://www.youtube.com/user/norton
• Twitter: https://twitter.com/nortononline
• Facebook: https://www.facebook.com/Norton

Customer Service Email

We sent an email to the customer service department asking for the hours of operation for general concerns, considering this information was not readily available on the website.

• Customer Service: https://support.norton.com/sp/en/us/home/current/contact

Our Experience

When you contact to the customer service department, you will need to listen to the automated system. There are two ways to connect with a live agent, press one (1) to reach a live agent dealing with Norton Antivirus customer concerns. The other way is to press zero (0). This directs the call to the operator. We pressed one (1) and the call rang to the customer service department. We were waiting on hold for more than five (5) minutes. After our lengthy wait, we reached the customer service department. Our questioning centered on licensing for personal use. The agent addressed our concern and by the end of the call, resolved our questions. Even thought the initial part of the call was concerning, we have to say the experience was better than expected. There were several forums online stating the customer service department rarely answers customer calls. When you connected with the Norton Antivirus customer support team, what was the outcome? Take a moment to share your thoughts below.