Contacting North Face Customer Service Center
The North Face is a product line for men, women and kids. The official website offers product descriptions, online ordering, customer service and a detailed FAQs page with answers to the most commonly asked questions. To contact The North Face, you can call, write or email the customer service team.
If you need to contact The North Face about a return, there is a dedicated web page for that purpose located at http://www.thenorthface.com/returns.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There are multiple phone numbers for the customer service team at The North Face. Choose the phone number that best suits your customer service needs. The main customer service department is open from 8 A.M. to 7 P.M. Monday to Friday and again from 9 A.M. to 6 P.M. Saturday.
- General Customer Service: 1-888-863-1968
- Warranty Department: 1-855-500-8639
- The North Face Endurance Challenge: 1-214-451-1903
The North Face14450 Doolittle DriveSan Leandro, CA 94577
Located at http://www.thenorthface.comis the official website for the retail company. The customer service information we’ve provided is located throughout the site, but most is available in the Contact Us section. If you’ve ordered from The North Face and your customer service inquiry is about that order, make sure to log in to your account as there could be customer-only customer service options.
Most major companies today offer standard customer service options, but there are also social pages where customers can seek advice and support. These pages include Facebook and Twitter. Simply log in to your account on these sites and visit the social link. You can message or tweet your customer service issue to a team member. Do NOT include financial information or any personal information that could be used by others in any way.
Customer Service Email
There are three email forms listed on The North Face customer service website. Choose the form that fulfills your customer service needs. If you have an issue that covers both general customer service and a warranty issue, use the warranty email form.
- General Customer Service: http://www.thenorthface.com/webapp/wcs/stores/servlet/TNFContactUsView?categoryId=11701&langId=-1&storeId=207&KeepThis=true&startDOMWindow&iframeDOMWindow=true
- Warranty Customer Service: http://int.thenorthface.com/webapp/wcs/stores/servlet/TNFContactUsView?categoryId=11701&langId=-1&storeId=207&KeepThis=true&startDOMWindow&iframeDOMWindow=true&department=warranty
- Endurance Challenge: email@example.com
We called The North Face customer service and skipped the automated response by pressing 0 as soon as the call was answered. The agent who answered the call had a strong accent so we asked a question about catalogs and tried our call again. The second call went through as quickly as the first, but the agent did not have an accent at all. We asked the second agent about how return credits were processed if an order was paid for with Paypal. The agent said the credit is returned to the Paypal account.
Hello I bough a jacket this was wite snow color now it gat yellow color horrible this produc have guaranty o not .
I was shocked to learn that you continue to sell down jackets and sleeping bags despite knowing the inherent cruelty in the down industry. I am disappointed to hear that you continue to source down from foie gras farms, where birds have tubes rammed down their throats and their stomachs pumped so full of corn mush that their livers swell to as much as 10 times their normal size, which is very painful.
Other birds used for down are pinned down as hurried workers yank fistfuls of feathers from the birds’ sensitive bodies while they are still alive, often plucking them so violently that they rip open the birds’ delicate skin, and then sew up the gaping wounds using a needle and thread and no painkillers. Feathers used to stuff jackets and sleeping bags often comes from birds who spend their entire lives in crowded, filthy conditions on factory farms. When these birds are shipped to slaughter, their throats are slit–often while fully conscious–and many are scalded to death in defeathering tanks. All down comes from birds who suffer and die violently and painfully.
I am pleased that you offer highly functioning synthetic options; however, given the extreme cruelty in the down industry, there’s no good reason to continue selling down. I urge you to end the sale of all down products right away. Thank you.
Why does The North Face allow incompetent, unprofessional, and come to find out homeless individuals administrate your business in White Plains NY. My wife and I have lived in Westchester county for over 30 years and have been customers of the Simon Westchester mall since its construction. I find it upsetting to see stores being operated poorly and unprofessionally. My wife and I were shopping for and upcoming trip and could not help but notice a few of your employees huddled at the register area having completely unprofessional conversations in the presence of customers, given the initial topic matter of taking advantage of younger girls, drinking alcohol before entering work, insulting what sounded like their colleagues. One individual carried most of the conversion and appeared to be management. He was tall and brownish to almost amber hair, I believe an employee called him Bryton or Brenton. I found him to be very disheveled and inappropriate.Thought someone should know this much.
Buyer beware!!! Purchased a custom jacket – reviewing the order (within 24 hours) noticed the color of the zipper was incorrect. I selected a grey zipper (to match coat) – the picture even showed grey zipper but order showed white zipper which was not correct. Customer service refused any assistance in getting this resolved. Wouldn’t do anything. I guess the warehouse is on Mars and they have no communication open to them. Their suggestion??? Do a charge back with my credit card company. Now wouldn’t it have been easier to just notify the warehouse of the discrepancy? Don’t get it! So just beware – if you place an order and there is any discrepancy – you are on your own. Minor issue …perhaps but when you spend $229 for something – you want what you ordered!
I can’t find an email address. Just wanted to tell you I just put my North Face jacket into the wash for at least the hundreth time. I am almost 78; my husband ought it for me in 1970! I STILL love ti and wear it all the time. My daughter will inyherit it–your clothes are truly inter-generational. This jackET is medium blue, light weight, filled with down, has snaps (not one ever broke) and a shirttail cut and front piockets with flaps. I STILL LOVE IT AFTER 50 YEARS!!!!!