Contacting North Face Customer Service Center
The North Face is a product line for men, women and kids. The official website offers product descriptions, online ordering, customer service and a detailed FAQs page with answers to the most commonly asked questions. To contact The North Face, you can call, write or email the customer service team.
If you need to contact The North Face about a return, there is a dedicated web page for that purpose located at http://www.thenorthface.com/returns.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There are multiple phone numbers for the customer service team at The North Face. Choose the phone number that best suits your customer service needs. The main customer service department is open from 8 A.M. to 7 P.M. Monday to Friday and again from 9 A.M. to 6 P.M. Saturday.
- General Customer Service: 1-888-863-1968
- Warranty Department: 1-855-500-8639
- The North Face Endurance Challenge: 1-214-451-1903
The North Face14450 Doolittle DriveSan Leandro, CA 94577
Located at http://www.thenorthface.comis the official website for the retail company. The customer service information we’ve provided is located throughout the site, but most is available in the Contact Us section. If you’ve ordered from The North Face and your customer service inquiry is about that order, make sure to log in to your account as there could be customer-only customer service options.
Most major companies today offer standard customer service options, but there are also social pages where customers can seek advice and support. These pages include Facebook and Twitter. Simply log in to your account on these sites and visit the social link. You can message or tweet your customer service issue to a team member. Do NOT include financial information or any personal information that could be used by others in any way.
Customer Service Email
There are three email forms listed on The North Face customer service website. Choose the form that fulfills your customer service needs. If you have an issue that covers both general customer service and a warranty issue, use the warranty email form.
- General Customer Service: http://www.thenorthface.com/webapp/wcs/stores/servlet/TNFContactUsView?categoryId=11701&langId=-1&storeId=207&KeepThis=true&startDOMWindow&iframeDOMWindow=true
- Warranty Customer Service: http://int.thenorthface.com/webapp/wcs/stores/servlet/TNFContactUsView?categoryId=11701&langId=-1&storeId=207&KeepThis=true&startDOMWindow&iframeDOMWindow=true&department=warranty
- Endurance Challenge: firstname.lastname@example.org
We called The North Face customer service and skipped the automated response by pressing 0 as soon as the call was answered. The agent who answered the call had a strong accent so we asked a question about catalogs and tried our call again. The second call went through as quickly as the first, but the agent did not have an accent at all. We asked the second agent about how return credits were processed if an order was paid for with Paypal. The agent said the credit is returned to the Paypal account.