Contacting Nortel Networks Customer Service Center
Nortel Networks is one of the oldest telecommunications companies in Canada, founded in 1895. After the turn of the century the company faced financial hardships and decided to seek bankruptcy protection. Although the company is not is operation, you still have the ability to connect through mail, phone, email and social media.Click here to leave a comment about your customer service experience.
Nortel Networks is currently in the middle of bankruptcy proceedings, so some of the contact information we’ve provided is for the law offices handling the bankruptcy.
Phone Contact Numbers
- Ernst & Young (US and Canada): 1-866-942-7177
- Other Contact: 1-416-943-4439
Nortel Networks Canada5945 Airport RdSte 360Mississauga, OntarioCanada L4V 1R9
Nortel Networks US4001 E Chapel Hill-Nelson HighwayResearch Triangle Park, NC 27709
When we visited the official Nortel Networks website http://www.nortel-us.com/, we noticed the bankruptcy information. There was contact information for current employees and creditors. Customers can also learn about the company in the About Uspage. Additional information can be found on the main site as well as the Canadian site located here:
Although the company is currently embracing bankruptcy, Nortel Networks is still active on social media networks. We didn’t find active comments, but there were responses from what appeared to be Nortel Networks employees.
Customer Service Email
We are not confident as I relates to a response from the customer service department. We sent a message asking for the hours of operation, nothing to complicated. We immediately received an automated response stating a customer care agent could take up to 30 days to respond. If we do receive a message back, we will update you with our findings.
- Nortel Networks Media Contact: NortelMediaRelations@nortel.com
We realized that Nortel Networks has restricted under Chapter 11 bankruptcy, but we wanted to know if the company was still able to address former customers who had concerns and questions. One thing we need to note is the length of time it will take to connect with a live agent. There are no options; the call connects to an operator. After the operator connected the call to the appropriate department, we waited to speak with a live agent for more than 20 minutes.
After the wait, we asked several questions and to our dismay, the customer service agent decided to only provide partial answers. We know the company fell on hard times, but the customer should always come first. We would love to hear your customer service success story. Do you have one? Comment below.