Contact Nissan Customer Service

Contacting Nissan Customer Service Center

The Nissan automobile company offers consumer affairs, customer service and financial services to purchase a new or used vehicle. Just like most major companies, Nissan has expanded customer service to Facebook, Twitter and Google Plus – so there are a myriad of options for contacting customer service.

to leave a comment about your customer service experience.

Contact Info

If you have a problem, concern or praise for the Nissan company, you can contact the customer service team by phone, email and mail. If the communication is in regards to your financial services account, you should NEVER reveal account numbers or personal information in the communication unless you KNOW the communication is secure.

Phone Contact Numbers

  • Nissan Consumer Affairs: 1-800-647-7261
  • Nissan Retail Loans: 1-800-456-6622
  • Nissan Lease Department: 1-800-777-7018
  • EV Customer Support: 1-877-664-2738
  • Nissan Commercial Services: 1-877-647-6281
  • End of Lease Department: 1-800-778-4211

Mailing Address

Nissan Consumer Affairs
P.O. Box 685003
Franklin, TN 37068-5003

Nissan General Mailing Address:
P.O. Box 660360
Dallas, TX 75266

Nissan Package Delivery:
8900 Freeport Parkway
Irving, TX 75063

Official Website

Nissan’s official website is located at Details on new models, community service models and the new electric vehicles from Nissan are all available on the site. Information on financial incentives, clearance deals and more are also easy to find. Customer service contact information is listed on the far bottom of the site in the left hand corner. You’ll notice a small link that reads Contact Nissan.

Customer Service Email

While no customer service email is listed, you can contact Nissan customer service via the Contact Us page. This contact form is interesting because it asks for your Twitter handle. We assume Nissan aims to use that handle for communication purposes, which is quite a forward-thinking option. However, not all customers will want to share that information so Nissan does not make it mandatory. We contacted Nissan customer service through the page and included our Twitter handle to see how the information is used. After sending our communication, we were given the option to print off the communication details.

Our Experience

Nissan North America is at the other end of the customer service phone number. Nissan is an international company, so there are divisions in multiple countries. We pressed 0 to move through the options, but we were just returned to the first option. We pressed 0 again and we were moved to the waiting queue for the next representative. After about 10 seconds the call was answered by Paula who quickly located the nearest Nissan dealer to our physical address.

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249 Comments on “Contact Nissan Customer Service
  1. on sept. 27, at don marshall nassin replaced 14935-00b valve assy.$14054 and a 14953-zn50c evapfilterservi.$48.74 labor $300.83. my wife was only there 58 min. what is the labor rate?

  2. I contacted NCS on October 9, 2012 regarding a locked antitheft system on my ’09 Altima. I spoke with “Princess” who tried to be helpful at first, but became frustrated, told me to tow the car to the dealer (50 miles) and hung up.

  3. My 2007 xterra has a faulty fuel sending unit plug that has started to melt, which can cause a fire to start in my gas tank or cause my car to break down. This is not a wear and tear item, it is a manufacturer’s defect. Because it was not a recalled part, nissan says I’m fully responsible. Makes me sick to my stomach that they will not take responsibility for this. I can’t afford to repair it, so hopefully my car won’t catch fire while I’m driving it. Nissan corporate office employees…you are heartless and only care about the bottom line…not the safety and well being of your customers. I will never buy nissan again just for the terrible customer service and the wretched disregard for their customer’s safety. Shame on you!

    • I say it should be a recall that Nissan should be at fault for this NOT YOU!!!! There is a recall on the fuel sending unit on the 01 xterra for almost the same thing so this is not the first time if you look up recalls 01 xterra it will show the recall i hope this will help you if you still have the car

  4. I bye a Nissan March for my wife she loves the car but it is now 3 years ol d I have had new wheel bearings fitted by Nissan about a year ago as they were whining now Ithey are doing it again is this problem with this car as now it is getting on my nerves

  5. My family has owned several Nissan cars in the past and currently my husband drive a 2000 Maxima with 200,000 miles on it and it is doing GREAT ! But I recently purchased a 2013 Nissan Ultima because I fell in love with it. I even got everything I always wanted in a car. Sunroof, leather, navigation,xm radio ect…I love it but am having a MAJOR problem with the vehicle and need your help. From the moment I drove it off the lot, there has been a problem with the steering and alignment. The car pulls to the left but also the right. It has been back to the dealership 2 times. 1st time to check the tires and the 2nd time to perform an alignement because it was out of tow. I have no idea how a brand new car off the trailer can get out of alignment. Well the problem continues and it is currently in the service department. At this point, THE CAR IS DANGEROUS TO DRIVE and I am afraid of having an accident. It is extremely uncomfortable to drive as I am constantly fighting the steering wheel to keep the car on the road. If I dear take my hands of the wheel for a split second, the car is off the road !!!! I can no longer drive this vehicle and need to speak to someone at NISSAN about replacing it with the exact same car that drives and operates properly. I am so concerned about having an accident as the power steering is not functioning appropriately. My husband drives it and experiences the same issue. The dealership has been helpful to this point but I feel like I am stuck with the dysfunctional car and need some help…

    • I have a brand new Nissan car, I have had it for five months, that too has developed and electrical fault. The car just stopped completely at some traffic lights..everything went off, the steering wheel would not turn either, I had my mother-in-law in the back, she was terrified. I turned the key and the car started again. I got on to the dealership, they told me to ring the RAC, I did and they checked the car, they said it was a loose earth wire. I drove the car again and the radio and the blower went off the ignition was making a strange noise when I turned the key. I rang the dealership again, I was told to ring the RAC to bring the car in…the car was taken in for a day then brought back to me, I had no car all day because a courtesy car wasn’t available. I got the car back, took it to our village, the radio was on when I got in. I went to the shop, got in the car, turned the key, the radio and the blower were off, I knew the fault hadn’t been sorted. I drove home, stopped the car, turned the key and everything came back on. I was livid, this time I rang Nissan UK, I made a complaint, I could have been killed in the car if I had been on a motorway, I couldn’t even have steered it to the hard shoulder. Nissan UK contacted me the next day to say they were sorry, the car is in the dealership, and has been for four days, they can’t find the fault to date. I do not ever want to drive that car again, I have told them, but I don’t know what will happen. I either want a replacement car, or a refund, but I don’t know what will happen. This is my third Nissan car, driven from new, I have never had a problem before, the way I feel at the moment, I will definitely never buy another Nissan car. I hope my problem can be resolved, and hope that the lady with similar problem gets her problem resolved we don’t seem to have any rights in situations like this, once they have your money they lose interest. I hope both cases have a happy ending, although I doubt it. In my case it will not be for the want of trying, I will leave no stone unturned to get what I rightly deserve.

  6. 2006 350z conv……door handle inserts both sides peel,middle frt console latch chips…..what to do……your car is a jewel,but this issue is nonsense,what is your recommendation ?

  7. I sent an email to the official Nissan representative in Romania on 9th december at customer voice and asked them the tehnical specs (offset,PCD,ET,ML) for my Qashqai wheels’s rims that i intend to change for this winter.I attached a copy of the car’s papers and after 3 days on 12th december the only answer they gave to me by phone and email was that they asked for the details forword to the producer and sent me a list of local Nissan partners which only intension is to sell me their stock products,that’s all.I hope someone from the official Nissan will do his job and send me those details till spring.Anyway my car’s chassis number is SJNJDNJ10U7031229 and the wheels are 215/60/17 92T specified on vehicle registration document.What is your recommendation ?

  8. I am a long time nissan owner and am having trouble with my 2005 nissan maxima When the car accelerates or slows down the transmission jerks real bad . I spent 200 to have it flushed did not help . Just passed 81000 miles are their any reported problems with this model years transmission ? My wife feels unsafe and will not drive the car . Please help

  9. A clattering noise began in the engine. I called my personal mechanic and he said that it might be a spark knock and suggested that I take it to the dealer to have it diagnosed. I took my vehicle to Baker Nissan South, Friday, January 4, 2013. It was running and running well except for the clattering noise. The car had been tuned up with a throttle body cleaning two weeks before I took it to Baker Nissan. David Navarro told me he would call me, Saturday, January 5 with the evaluation of my car by 10 am. I called David Navarro at 10:04 am to ask him, “what’s wrong with my car?” He replied they had just finished looking at it and he was doing a price work up on it. David called me back and told me that a combination of a bad coil and a bad passenger and rear motor mount was causing the car to “clatter” and I told him I would come and pick the car up. He said, “OK”. He called me back in about 15 minutes and told me, “In putting the engine back together, the car would not start.” I said, ” when I brought it to you it was running and running well.” I told him I will come pick the car up. I went to Baker Nissan South Service area. I asked to speak to David Navarro’s supervisor, he escorted me to speak with Johnny Garcia. I told Mr. Garcia what happened and initially he told me, yes I understand what’s going on; what I can offer you is a free tow for your car. I looked at him and replied, “I brought the car in running well and now it doesn’t run. If this is the option you choose then I will take it and write, email and telephone whoever I can find to complain about this incident. I will contact your manager, his manager, the regional manager, the store owner, Nissan USA and if need Nissan International.” I told him, I am not expecting anything but my car running the same way it was when I brought it in. He decided to ask me if he could keep the car until Monday, January 7, 2013. He told me he would look at the vehicle again. I bought and brought four coils and he volunteered to install them. David Navarro called me and asked if he could place me on speaker phone so that Johnny Garcia (his supervisor) and Luis Castillo (the service director) could listen. Johnny Garcia began telling me that now my vehicle had a problem with the ECM connecting with the third coil and the vehicle was running bad. I asked him when you say running bad, do you mean, like it was running when I brought it in (he did not reply). David Navarro interjected, It was running bad when you (me) brought it in. I told all of them I would pick the vehicle up by 11:00 and 11:30 am. I picked the vehicle up and on the evaluation of the car, there was no mention of problematic passenger and rear motor mounts on the vehicle evaluation. As I was driving out the dealership, I noticed the car didn’t have the same acceleration as when I brought it. As I drove the car and approached a signal and had to stop, the car fell dead and it fell dead at all stops. Before I took it to the dealership, it ran well. When I arrived at my home which is 5 miles away, the car died again. I called the Baker Nissan South Service center and asked for David Navarro at 11:35 am, January 7, 2013 and he did not answer; after waiting on hold for 5 minutes, I called back and asked for Johnny Garcia. After waiting 3 minutes, Johnny Garcia answered. I told him how the car was running poorly and he said, he couldn’t do anything about my car. I asked Johnny Garcia if I could speak with Luis Castillo and now he told me Mr. Castillo was in Las Vegas and would not be back until Thursday, January 10, 2013. I told him that I was disappointed that he was choosing that option. I told him, “Thank You and have a good day.” I called the national line and spoke to Lester and told him my story, he gave me the reference number.

  10. I took my car in to Miller Nissan because the heated sit switch did not light up on low heat on the passenger side. They said it the switch was bad and had to order one. The service writer said it would be about five days for the part to come in and I had to schedule a date to have it repaired within 30 days. I talked to the Director Mr. Johnson about this and told him I have an appointment on April 8 to have the oil changed. He said he would make sure that they would hold the switch and I can have it repaired the same time as the oil change.
    This saved me an extra trip to Miller Nissan. Mr Johnson is my kind of guy that thinks about the customer’s time also. I am wrting this e-mail to let Nissan that they should hire more people like Mr. Johnson. I am a happy customer. Tell him Thanks because when I see him on April 8 I will thank him again.

    Yoshimo Shiraki

    I picked up my new 2013 Altima SL 24 days ago. This car is awesome

    the it done on april 8. I have to thank a

  11. Tess Bramble
    415 Gramatan Ave Apt 5D
    Mount Vernon, NY 10552
    January 21, 2013

    To Whom Ever it may concern:

    On January 20, 2013, I walked in alone at 11:30 am in the morning to Teedy Nissan on 3660 Boston Road. Bronx, NY 10701 and inquired about possibly leasing a pre-owned vehicle. I was serviced by salesperson Jeritza Mejia and she then allowed me to test drive the newer make of the same car. After she convinced me it would be cheaper, I then decided to try to get a quote to see how everything would go. I felt forced and intimidated so I allowed for things to go too far and I did end up signing papers in order to get the vehicle which was a 2013 Nissan Altima VIN 1N4AL3AP7DC167197. During the whole process, everything was a struggle to where it shouldn’t have been possible for me to even get the car. They based my income on a position knowing that I’d never started and never was officially hired for. I also never provided any pay-stubs stating my income or any evidence that I was employed to them. They also got me a “discount” for graduating with my associates degree in which they knew I didnt fully obtain because I owed 2 classes. I, now in hindsight, should have seen that as signs of shady business practice but didnt unfortunately. Immediately after, I regretted this and the next morning on January 21st at approximately 9 o’clock am, Idrove the car back to the dealership with all paperwork to speak to someone about my situation. I realized I made a bad decision and wanted to return the car and end the deal. I know that I have that right to do so, but unfortunately no one helped me. I intially spoke to a salesperson who I didn’t get the chance to get his name and he told me there was nothing I could do and for me to wait for a manager. I waited patiently for almost an hour when I was then approached by the sales manager Alex Martinez. After I told him that I wanted to return the car, he began lying to me telling me that there was nothing he could do. When I asked him to explain the return policy, he couldn’t tell me about one. He then told me that he was going to find out and get back to me and he’d been employed with the company for 12 years. After, he told me to wait and speak to the financial manager so I waited for him again. After now almost 4 hours of waiting, I was able to speak to the financial manager who I didn’t get the chance to get his name and he told me that they could buy the car from me when i received the registration in 30 days, knowing that I would be outside the range of my grace period. I wrote a letter which i made a copy of stating that I couldn’t afford the car and I left the letter and the keys with the manager and left. Upon getting home, I realized that i left my license plates on the car. I immediately went back to the dealership to retrieve them and when I got there I inquired about their whereabouts. The sales manager Alex Martinez. told me to give him 10 mins and he would let me know. Since I knew he wasn’t being forthcoming to me, I asked someone else. I approached Mr. Martinez again and he then told me the dealer, Jeritza Mejia had the plates. After a few moments, when I asked him where my plates were he then told me they drove the car that I left on the lot off into the street, parked it in front of a fire hydrant and the car was towed. I immediately called 911 and had to call 4 more times over the span of almost 2 hours. While I was waiting in front of the dealership, Mr. Martinez and some of his other co-workers came around asking me to come and speak to the financial advisor and they would be able to make the car “appear” which let me know that they still had it in their posession and they were trying to make me take it back. Eventually two officers showed up and as i tried to explain what was going on, I was immediately given acknowledment of my story with digust and brushed off. Police Officers Loia-Espinal #27485 and Muniz 26914 of the 47th precient then came with me inside the dealership and proceeeded to ask me who I spoke to. When I tried to show them who it was, they brought the store manager. When I indicated that he was not who I spoke to, they and he (I didn’t get his name) told me that that who they were going to speak to and we proceeded to go to an empty room to discuss what had transpired. The store manager yet again did not try to take back the car or give me any reassurance that he would try to help me. He told me that there was nothing was he could do and that was that. The police agreed with him and the end result to me was now that I needed to find the car. Since I felt the police were not interested in my case, I then left and tried to go home to find the car on my own to get the plates. I recieved a call not too long later and police officer Loia-Espinal asked me why I had left the premises then said he had found the car. I immediately turned the cab around and went back. As I got out the car, both officers were standing out front. When I approached them, I asked for their badge numbers and names. They then showed me where the car was and handed me the keys to the car advising me that I need to contact the Better Business Bureau and others to rectify this situation. When I looked, the car that I left parked on the dealer lot was parked at a bus stop just 1 block from the dealership. I took a picture of this and as i entered the vehicle, I received a call from Nissan’s Corporate office from a representative. He told me that he was informed that there was an issue and was calling in order to find out what had happened. I explained the situation to him, telling him everything that had transpired and he assured me that that was not good business and he was in the process of sending an email to whomever he would need to in order to help me rectify the situation. I then moved the car, parked it and and am now not only reporting this to everyone I can in order to receive the help that I need, Im also planning on pursuing this further by contacting a lawyer and bringing this to court. All I want is to return the car and get what I deserved which is to return the car and rectify this matter as soon as possible as I am aware that the three day limit is almost up. I feel like I’ve been treated sub-human because the events that have happened are deplorable. I’ve tried with all earnesty and civility to fix this and I feel taken advantage of and demeaned and in writing this, I hope that you can help me. Thank You for your time in this matter and I look forward to hearing from you.

    Tess Bramble

    • Tess, thanks for the details. What we need to know is what exactly is the law regarding return of cars in NY? In my state of CA, there is NO right to return a new car.. was this a new or used car. Was it a lease or purchase? The car sounds nice, a 2013 Altima, great car! Is it really too expensive or can you find a way to make the payments? If not, I would speak to Nissan USA and the BBB of that area to attempt a resolution. I leased an Altima 2013 for 2 years and it was a great car, no problems, ran well, good gas mileage, sporty car, good trunk space, and keyless ignition. In the future, do not let them pressure you, leave the dealership for an errand or something and call them back with your decision. This technique worked real well for me at the local Nissan dealership. They called me in about an hour to make the deal. It is always OK to walk out, call a friend or family member, or figure out your financial status. They were trying to make the deal work for you by accepting your projected income. Perhaps they can work out a better deal that you can afford!

  12. Kopel Nissan service center in 74-15 northern blvd. new York .they scamers I try to get my Nissan murano fix over 2 years they stay we the car 1 week and always they try to sell me somting like flush the system o new brakes ext last week I took it again for.oil service and check the front suspencion and again they say was the heat shield lose the mechanic put in the recors the was nothing rong we the car but the water hose was old .I say ok np replace the hose ..they charge me 120.00 to replace the stupet hose the only cost $8.00 any one can replace that in 2min or lest I am goin again because my motor is knoking. I still got waranty on my car if this time they gunna tell me the same thing just gunna take this to court I am tired of Nissan service is just bunches scamers

  13. last two months. i purchased a nissan sentra automatic transmission. But it does not have the Bluetooth there,the most important is the car always shock.And about the infinitely variable speeds,I fell so angry about the service and disappoint about the nissan .All i got is cheat.

  14. Had trouble with my throttle in my 2004 Nissan Sentra. Took it to my shop and they called Woodbury, NJ Nissan and they told the mechanic they have to put a code in it and the cost would be $119.95. My husband called and made the appt. going over exactly what the mechanic said. Woodbury Nissan in returned kept the car for the day then called at 5 pm when they close on Satuday at 6 and said we cant put the code in because you didn’t get the throttle from us. Um no kidding the mechanic and my husband told you this and you said you can put the code in. They charged us the $119.95 plus tax for NOTHING. I called corporate headquarters and they said nothing they can do because they are individually owned and operated. I now have a car that I can’t use because it doesnt have the NISSAN THROTTLE code in it. I will NEVER buy another NiSSAN and will prevent my family and friends from having to go thru this ordeal. I was SCAMMED because on the paperwork the “smart” guy from NISSAN put on their that they were aware that the throttle was NOT bought from Nissan. They decided money must be really tight so lets start ripping people off since their work qualities suck so bad! Looking into contacting the Consumer program and have them blasted on TV to show NIsSAN HEADQUARTERS that they need to make sure of the people that are represently them aren’t scammers….

  15. Outside of Vietnam, this has been the worst experience of my life. 7 months of lies, both from the dealership and the financing company. They screw up, repo my car, damage it, promised to make it right—– 7 months later still not taken care of. I encourage you Don’t buy Nissan, lousy service, is a understatement. We bought 2 cars, CApitol is a armpit of financing, and St. Augustine, Nissan doesn’t care. Me and my new wife are about to get a divorce ! Who can I get, to help us. I put down $5,000 !

  16. Dear Sir/Madam,
    Why all these complications! I have lostmy ignition key and only have a copy key. Apparently it will cost over € 600 in order to reprogram all the necessary ignition features. Sure the car is 7 years old and I have it for 6 years. I never had a problem with the car except this over complications with the ignition system. Is my service man telling me the right information. He also stated that if I loses this key the car will stopped and useless

  17. I have a 2004 Armada with 81000 miles. While driving the ABS is applied when the ground is dry and the wheel is not slipping. I noted the the brake light comes on when this happens. I have seen a number of TBS on this but every time I bring my truck to the dealer they tell me its not for my truck, but the discription in the tsb is the problem I’m having. I like my truck, but will not buy a new Nissan if they are unwilling to help me fix my current truck.

    Ivan Overton

  18. Dear sir,

    I am having a nissan caravan dx highroof new model van.So,i’am having a problem with it’s dvd player.It means when I am switch on the player its screen or display shows each an every words in JAPAN language.So,please I cannot understand japan.Because of that I need the steps to change the language in to english.

    Best regards

  19. I just received my second notice that my Navi system needs to be updated for $179.00 on my. 2012 Murano. It also received the same notice on my 2009 Altima. I want these notices stopped as all it really does is make me angry enough to sell both of these vehicles and purchase another brand.The Murano only has 6,200 miles and is approximately 14 months old.

  20. I am a longtime Nissan buyer and owner. Back in the early 70’s I bought my first Nissan, which was called a Datsun back then. That car was a B210 and I drove it 200,000 miles and then sold it to a co-worker. It was a reliable car. It was fun to drive, with lots of acceleration for a small car.
    I enjoyed the car and after a bad experience with a brief stint in a Ford Mustang, I moved up by trading it in on a Nissan 300ZX. The Z was a great car. I loved the experience in owning it. It was the best handling and most powerful car I had owned. Although it seemed to be prone to intermittent minor service issues, it was also reliable and durable. There were never any serious maintenance issues. I ran that car to 202,000 miles and traded it in on a Nissan Pathfinder.
    The Pathfinder was a pleasure to have in Buffalo New York, with 4 wheel Drive and it too, was reliable and road worthy carrying me safely through blizzard conditions and never breaking down. I ran the Pathfinder for 212,000 miles and sold it to a friend. Two years he sold it to someone else. Last time I saw it, it was still running fine.
    From there I bought two 2004 Nissan Maximas. I bought the first one at Sheehy Nissan in Manassas, VA and later the second one was a trade in at an Audi dealer that I bought used. The Maxima was the first full size car I had purchased. I really liked the visual appeal of the car and I enjoyed the acceleration and easy handling of the car. However the maintenance on the Maximas has been a nightmare.
    Soon after purchasing the second maxima (the one I picked up used) we began to see the clear signs of a failing transmission. We took it in for an evaluation and it was determined that the Transmission had to be replaced. That was a $4,400 shock to be happening at only 102,000 miles but that was nothing compared to what happen next. The maxima we bought at the Nissan Dealer started showing the same signs of transmission failure at only 68,000 miles. I consider 68,000 miles to be adolescence for a car (still 32,000 miles away from middle aged). At 88,000 miles it is now permanently stuck in third gear. I called Nissan of North America, was assigned a case number and filed a complaint with Nissan of North America. I can only assure that there is an engineering problem with this version of the Maxima that puts too much stress on the transmission causing premature failure .
    Here’s my point. I have been a loyal Nissan buyer since 1983. However, my recent experiences have brought into question the reliability and durability of your product. It all comes down to you standing behind your product.
    I’m asking you to repair the transmission in my Maxima that is stuck in third gear. I believe I did my part by replacing the transmission on the older Maxima. But to remain a loyal Nissan buyer you need to show me your good faith by replacing my faulty (and fault prone) transmission. I await your reply with a two teenage children and a new car purchase looming in the near future.
    I would also like to add that I believe in the power of the pen. I have been in similar situations before and I have always prevailed by persistently pursuing the “decision maker” that has the power to order that action to take place. I will be persistent in this request with as many different people (Nissan VPs, Directors, Customer Service, Board of Directors) that I have to in order to reach the person who can order this . I will also pursue other consumer affairs resources (Dept of Transportation, ICC, Auto Makers of America, Chamber of Commerce, Better Business Bureau, Consumer Reports, Angie’s List). In every case I will be factual and accurate. However I will be relentlessly persistent.

  21. The Nissan Finance Department lacks customer service and is high inefficient. I have had several issues with their online service. In addition, they are waiting 15 days before verifying my payoff. When I expressed my displeasure, the customer service supervisor hung up on me. They said it will take 45 days to receive my pink slip.Thus, I will have to wait before selling my car.

  22. Recently my girlfriend and I were in a front end collision in our 2009 Nissan sentra. The car did everything it was designed to do. The airbags deployed and saved our lives, as we hit another car doing about 50mph. I will forever stand by a Nissan product. Where can I upload some pictures of the car?

  23. I’m in the middle of a buyout of a 2000 Nissan pathfinder, which was recalled in 2011 for strut tower corrosion. Didn’t receive a recall notice in the mail and have been driving a unsafe car for 2 years. It could of been fixed before the corrosion got worse and not repairable. Don’t know if I would buy another Nissan after the customer service rep had not even listened to what I had to say about the recall notice I never received or hear what I had to say except send me to Morley and let them handle it. Morley is a joke. All they want to give me is zilch (Kelly Blue Book)compared to repairing, or replacing. They figure giving me nothing is cheaper for them. Anything is fixable. If I had received a notice I would of had a car now. Now I have no car, and not enough money from Morley to replace a car that could of been saved. After reading complaints I don’t think I will buy a Nissan.

  24. Hi I brought my 2005 Nissan Pathdinder in December 2012 from kings auto Porsche and the car fax was clear on it. I brought it with 63k miles on it and I now have 90k on it. I never received and paperwork such as any recalls campaigns. About the end of May or frist week of June of 2013 my car strted to do a vibration and then acted like it wanted to stall and hit real hard into gear. It wasnt till June 14, 2013 that it put me on the side of the road runing hot to where I pulled over in 80+ degree weather with my 2 year old son and my 3 month old daughter in the car. I started to search the internet to find a few recalls and many unhappy Nissan customers and find that Nissan has many complaints on the radiator fluif leaking into the transmission causing a milky substances. I knew nothing about any recall and find out that MANY are very upset with Nissan who isnt fixing this issue after their vehicles hit 80k. I am very unhappy with this issues and feel that Nissan should be responsible for this. Please contact me on my issues. As I will be going higher up and to the media like the rest of your unhapphy customers! Thank you for your time and looking at my letter, Lori

  25. I have been trying to get the outside molding of my car fixed for 4 months. This is a 2012 Nissan Altima that should not need any repairs since I bought it brand new. The first excuse i received from modern Nissan of lake Norman is they ordered the wrong part. The second was they ordered the right part but they would need to get it painted to match the color of the car. 4 months later and I’m still waiting for these people to get it right. How can anyone trust the maintenance of their car to someone who can’t do something as simple as order a part and paint. I have spoken to Mike Guerriero on numerous occasions and the man should not work in a capacity that is customer oriented. He is clueless. I would not recommend service at modern Nissan of lake Norman to anyone. I paid for a service package when I bought my car……big mistake.

  26. I have a nissan Pathfinder that i have just attended my 6th tribunal hearing with Nissan today, over my lemon, as of the 15th July my warranty and roadside have now expired, i have contacted customer service many times and noone can tell me what is to happen now when my car wont start again, cause i can have anything up to 4 call outs in a week. your legal team at tribunal said i have to contact customer service, but i have had no reply at all. i am disgusted my Nissan and what they have put me though over my car.

  27. In June my partner and I were considering the Nissan Leaf as our 2nd vehicle for our family in Australia. We test drove the car and we were happy with its performance.
    we were looking for a 5 year warranty on the EV batteries however Nissan Australia did not offer 5 year warranties.

    We decided to hold off at that stage until Tesla started selling their EV’s in Australia from February as they offer 5 years warranties.

  28. Contacted You a week ago, still no response ref complaint at Gastonia Nissan in Gastonia, NC. Have bought 3 cars from them in the last 4 years, 2 in the last year. I purchased a 2012 Rogue last Sept. The drivers seat started to wear and fray badly after only 6000 miles. The service manager says they only have one rep who is responsible for 16 dealerships in the area. Not my problem! They should hire more people to handle vehicle issues. Its been a month and Nissan has yet to approve my seat repair which is under warranty. I was told it has to go through umpteen different people to get approval. What a joke. It shouldn’t even be of question since its under warranty. I assure you I will never purchase another Nissan or recommend this dealership to anyone. I’ve purchased cars for 40 years and have never experienced such horrible customer service and delays on a new car which is still under warranty.

  29. On August 24, 2013 my check engine light came on in my 2005 nissan Armada 130k miles on it, the truck would not accelerate or shift out of first gear I drop my truck off on Sunday night to have looked at the following Monday at Promoco Nissan In Hampton VA, Well no one contacted me until
    for two day so finally called them the advisor said my transmission brain was bad, I called Nissan consumer affairs to see if these was anything they could do to assist me in this repair, I explained to them that I take my vehicle to the dealership regularly and follow all of there recommendations when it comes to repairs and up keep of the vehicle, however I was completely blown off by the dealership and Nissan so I paid for the repair 1764.00 for a valve body that Nissan recommend to the dealership that should fix my problem, well once I paid in full and picked the truck up I drove approximately 8 miles and the same problem reoccured, I was left stranded on the side of the highway I called the dealership and told them what happen a tow truck was dispatched to pick up my truck, I asked the Service Manager of Promoco Nissan if he could provide me with a loaner he said yes for $30.00 dollars a day I couldn’t believe that he was going to charge me at keeping my truck for a week and giving it back after i paid for repairs that did not fix my truck, i told him no thanks and I will call Nissan of North America, Well that was a waste of time it seemed like the Nissan rep was more concern for the dealership than me the CUSTOMER and just completely blew me off my truck is 30 miles out side of power tran warranty and they would even meet me half way in assisting me with the repair! Now sense my truck has returned to the shop for the same problem and of course I had to call them to find out what was going on, Now they said Nissan said my Transmission is bad! I can’t believe what I was hearing on top of that they said it’s going to cost $5,000 dollars to fix and all the money that I paid for a miss diagnose valve body will not be applied to the transmission repair! I was told by the service Manager that the labor $517.00 dollars is adsorb in the valve body repair he could only apply the portion of the valve body cost to transmission replacement $1216.99 I am completely being ripped off and my truck is still in the shop and has been there for THREE WEEKS!! according to the advisor the transmission is on back order and they can’t fine one no where Hello get it from Nissan!! no one from the dealership calls me to explain anything to me, I use to be a service Manager for a Nissan dealership and I was trained that customer always came FIRST right or wrong tack care of you customer, this is defiantly not the case I am so disgusted with Nissan North American and Promoco Nissan Hampton Va for their lack of compassion and concern for the customer I never asked any one of them to pay for it all I just wanted some assistance at this point such as pay at least half of the repairs Nissan diagnosed wrong and I don’t know for sure the transmission is bad because no one is telling me anything other than they can’t fine the part, I went on line and found three with minutes. this the worst experience I have ever had from any dealership, Nissan Promoco is a Joke. Never again will I buy a Nissan!

  30. We got our car at the Downtown Nashville Nissan showroom!! We got our car April 20,2013 after about a month we was having a problem with it when you started it, it would sound like the lifters were knocking in it!! It is a 2013 Rouge.. Finally just a few weeks back the service manager at that location said he heard it too.. Well the great Nissan Corp. told them to replace the timing sensor and then that did not fix it so they then changed the timing chain well guess what it still is not fixed!!! When we picked up the car after being in the shop there for almost 3 weeks it still was not fixed even though they said it was.. We drove the car 15 minutes down the road it was doing the same thing it was doing when we left it there and then it also staled on us going down the enter state at 65 and 70.. Do you really think that is really safe?? Well the lady that works at the consumers affairs for Nissan (Melissa) said that they could not give us another rental car because the car we was driving was safe to be driving which was our car that was still having the same problems!!! I know she would not put her family our even herself in that car!! We bought a new car just to have a dependable car and this NEW CAR is not very dependable.. So whoever is reading this would you please help us be treated fair that is all we want!!! If the car is so safe and in their eyes has nothing wrong with it PLEASE buy it back!! I just hate that it has come to this because I really loved my NEW CAR!!! Now I hate what is going on!!! Darlene Swaw..

  31. I have a 2005 Nissan maxima that I purchased new off the showroom floor. Also purchased a Nissan gold plan. My car has developed a transmission problem slipping and jerking. The dealer ship told me I will have to purchase a remanufactured transmission. Nissan has been aware of this problem for many years. This is my first Nissan auto to own. This will be my last one if they will not help me with these repairs. The dealer even recommends replacement instead of replacing parts because they will not hold up. I have read numerous reviews about this transmission failure . Is the CVT transmission any better from old style to current. Will Nissan be willing to help me on on my repair. Estimated cost for these needed repairs at 3,800.00 plus. This car would last many more years if this was fix, otherwise I would say Nissan maxima car costing over 35000.00 is a expensive car not to last any longer than a Chevy cobalt for less than 20,000 dollars. Wow. Don’t let this be a bad expectancy for both of us.

  32. on Oct ls 2013 I had to have my sentra (2002) in for a recall on passanger air bag – I also noticed that the “donut”(original) was rotted – I tried to get a replacement but couldn’t locate any.
    I called your repair dept. and spoke with a “great concerned” employee named Joel- he did some investigating and found me a brand new donut ,rim and all for $40.00.
    since one could not be located for 2002 I got a 15″ which will work just as well.Thanks to Joel for going the extra mile and helping me out. Good help is hard to find you hava a “gem” there.

  33. I just had to write to tell you about the great customer service I received at my local Nissan dealership in Wexford PA. I was having a very frustrating problem with the Blue Tooth application on my new phone. Verizon told me I should go to my Nissan dealership to see if they could help me. I dropped in today and was greeted by friendly faces willing to help. Kevin (I call him Magic Kevin), Theresa and Joe went out of their way to help with my problem. I know they all were busy with many other things but they didn’t hesitate to take the time to help me. Problem was resolved by Magic Kevin and I wanted to let Nissan know what a great team they have in Wexford PA. Thanks to all!

  34. My 2013 Altima,once again needed repair,So far since April 2013.New trans at 6000mi,back brakes at 6000mi,new alt at 10,500mi,now today had to take car back for back brakes squealing again !!!!work had to be done,anti freeze or some kind of coolant smell can’t get to bottom of it.I bet We’ve put 200mi on this brand new car & can’t count the time we’ve taking out of our busy schedule to take this so call brand new car back & forth to nissan of Orland Park IL.But we were refused after requesting a replacement.

  35. Inappropriate marketing strategy for extended warranty. I find this offensive and it can be perceived in a threatening manner or intimidating to others. Shame on you Nissan! Couldn’t get pic to copy to this message, but the mail contained a warning about imprisonment and immediate response required!

  36. I have altima 2012 with 12000 miles only i baught brand new lately noticed some noise from transmission i took my car to dealer ship they told me i need new transmission nissan have real bad quality product so stay away from nissan i am mad at my self why i got this car

  37. Worst customer service I have ever dealt with! I ve been trying for 6 months to get a copy of excise tax bill.
    Finally got copy from town and the bill from Nissan is 400.00 dollars MORE. No wonder they didn’t want to send me the original bill. I will be in touch with the AG in Texas. MULTIPLE class placed to Nissan and on hold for literally hours, don’t buy a Nissan

  38. I just purchased a new rogue at team north nissan in lebanon NH . I live in VT. They said free insp every year now they won’t pay for it!!! I think that’s not right!!! That’s my thought on the matter what’s yours???

  39. Good morning,

    I’m writing this letter completely frustrated and disappointed. I have being the worst experience in all my life with the Dealer Nissan- West Hills Located in MoonTownshop. Pennsilvanya.
    I have an accident back in January 10th I went to the dealer to repair my car, because I really believed in the good service of Nissan and although My company Insurance tried to persuade me to use another taller to repair my car. I did not accept that, because I believed in Nissan.
    I’ve been waiting for more than 8 weeks to get my car repaired. The service that I have being received is the worst in all my life.
    Nissan sent my car to their body shop. And my car has being there for weeks. Every time that I call the dealer to check what is the status of my car. The answer is unprofessional and unacceptable, they just said that they have more customer, and they have more cars waiting to be repaired So according to the I just need to wait another year!!!

    When I was calling the insurance company they told me that this dealer was choose by me. and because of that I have to wait. And they can’t do anything to expedite the process. And they also mentioned that if I would choose another Workshop, the situation would be completely different.

    I hope somebody contact me to give more details

    Zulma Elizabeth Cubillos

  40. Purchased a 2013 nissan Pathfinder had it for 7 month’s and it needs a new transmission!!! Really than find out there are a lot of people dealing with the same thing nissan has really let their customers down I’m done with nissan after this vehicle

  41. main aapke nissan car ki deelar ship satna madhya pradesh main lena chahata hoo. maine aapke off line main apply kiya hai. connect me and give the mo. no. and the repply the

  42. 2010 Altima Coupe. Had to have the headliner replaced due to it coming apart near the sun roof. Now 2 years later, it needs replacing again! Anyone else experience this design flaw?

  43. I bought a Cube and I love it. An ad featuring senior citizens using the Cube for all the right reasons. Seniors don’t go as far in their travels like they did when they were younger. This car is perfect. Great gas mileage and very easy for us older people getting into. You could have an ad showing college age next door to an elderly couple enjoying their purchase. This car is perfect even more for the older crowd.

  44. I m very upset about today incident, I have a express maintenance plan and I got slow leak on front tire again so I went near Nissan dealership and I tell them need service, they only Change tire fix when I tell the why not ,,oh ur tire r minimum depth so we can’t cha the tire but u can buy from us

  45. Nissan does not care about longevity. They only want the car to last 100,000 miles. That way they make more money.

    Design appearance wise is excellent. Mechanically poor. Air and cabin filters require twice as much labor as a Honda. Yet have to be replaced frequently.

    My air duct hose failed at 150,000. A $20 rubber part cost $200 because Infiniti will only sell the part as part of a larger part.

    At 170,000 the odometer light failed. Odometer and trip minder worked fine. It was not a light bulb rather a dash board circuit costing $900 to replace on a car worth $8,000. I now drive a car with an odometer that works, just can’t see it.

  46. Very unhappy with. NISSAN ! My car broke down without any warning and left me stranded in a rain storm, I called the dealership and they told me the car had to be towed . The problem was the steering column had locked and it was under a extended warranty recall. This means they don’t fix the car until you break down and are stranded! Nice customer service!!!!! So here I am day three days without a car and possibly won’t have a car for three more days! I need to work so I can make my car payment. I asked customer care to allow the dealership to loan me a car but they said sorry! Again, remarkable customer service .

  47. my lease on my Altima is over next month. I have been informed by a local dealership that I can extend the lease; can someone get back to me? Thanks

  48. I want to let you know how very disgusted I am with Reed Nissan in Orlando, Florida. I specifically asked the manager Marvin to not give me BS prior to my arrival to the dealership. I told him my time was valuable and did NOT want to waste it if the numbers were not were I needed them to be. Well guess what happened I was given nothing but the opposite. Not only was the price I was given not honored but my time was wasted. I will NEVER buy nor recommend anyone to REED Nissan. They are unprofessional. My worst experience by far with any buying choice.

  49. I am still paying for a used 1996 Nissan 300ZX that I purchased about 3 years ago. I really thought it was a cool car, but since I bought it I have had nothing but problems with it. It is one thing after another that breaks down. It is certainly a lemon and I am stuck with it. It is like paying for something that you really can’t use. By the way, the car dealer I purchased it from went out of business right after I got the car. So I really could not take it back. I am not very happy with Nissan.

  50. I want to program my Nissan primeria 2005 I have the bcm number but I don’t know how to get pin number please help me

  51. Monday, April 28, 2014
    My name is Shannolynn Jordan; I am a proud owner of a Nissan Xterra 2007 model. I’m a medical retired veteran out of the Army working for the department of DOD in support of our military efforts in Grafenwoehr Germany. I I was stationed here by the Army three years ago, when I came here I brought my Nissan Xterra with me. I’ve been a proud owner of my Xterra it’s been one of the best vehicles I’ve ever owned. About the only major problem I ever had with it was happened had the radiator replaced two years ago. My truck has approximate about 100,000 miles on it now. Last October 2013 I went out to my truck to go home from work, as I started my truck with then a two-minute timeframe the RPMs on the truck roared out twice without me even touching the gas pedal in any way. After that occurred I turn the truck off. Well needless to say I’ve never driven my truck since. I’ve had my truck to two different auto mechanics here in Vilseck Germany. Each auto mechanic formed me that the engine on my truck is in good shape and can’t find any problem with the engine in any way. I was informed that the problem was electrical and that they could not access the computer programming part of the truck, which the truck had to be taken to a Nissan dealership. Within that week and a half of my truck breaking down in October 2013 my truck was moved to the Nissan dealership in Amberg Germany. I was told excuses after excuses by the dealership that they were still working on my truck; after three months had gone body in December 2013 I put them in contact with a Nissan dealership in Florida. At that time I was told that it was my PCM and ECM that need to be replaced. I purchased the parts and had my mother mail them to me and I took them to the Nissan dealership in Amberg on January 7, 2014. I’m now sitting here and it is April 28, 2014 and I’m being told that my truck cannot be repaired or fixed and that they don’t know what is wrong with my truck. I’m having a hard time dealing with the fact that a Nissan dealership auto shop cant repair or fix a Nissan vehicle. I have kept in contact and have had friends drive me by this dealership this whole time there is numerous of times that my truck was never taken in to the shop that it is always sat in the same spot over and over again. When my truck was delivered to them my trucks body was in good shape. I have now noticed that my front bumper has been popped off for what reasons I don’t know. I’m just not getting it that this Nissan dealership who represents Nissan cannot fix a Nissan vehicle, there telling me it has to be sold for parts are put into a junkyard. For these past seven months I have made my payments on my truck paid my insurance and have paid out numerous amount of dollars and also have to pay the conversion rate from dollars to euros to pay for taxis and everything else just to get back and forth to work. There’s just something not right here, can’t tell me that my truck that I originally paid $28,000 for when I got it never had a problem with it ever, same with my sister who owns a 2008 Nissan Xterra been the best trucks that we’ve ever owned. But now I’m being told by a Nissan dealership that Nissan is not a good vehicle and that I needed to sell my truck for parts or put it in a junkyard just because it has an electrical problem that apparently can’t be fixed. This is just not right for Nissan not to stand behind their product, I don’t think this dealership has taken time to actually look and find out what’s wrong with my truck or bring somebody in to find out what is wrong with this Nissan Xterra. I am turning to Nissan Corporation to explain why a Nissan dealership who represents them is doing this to me. I used to have high respect for Nissan but now I’m starting to doubt. I will be sending this out all over the Internet until I find a reason why Nissan cannot fix or back up their own product. I need a resolution to why Nissan will not stand behind their product, and apparently make vehicles out there that cannot always be fixed.

  52. There are many post online about the Nissan Versa SES light coming on when the car is filled up. Most (like me) thought that it was for the fuel tank not being tighten, however that’s not the case. Nissan should look into recalling and fixing this problem. I have purchases many Nissans and just got this car two weeks ago and it’s been in the shop twice already. It’s very disappointing and I will not purchase another Nissan ever again.

  53. I am hoping that someone from Corporate reads this and will take some form of action. I have a 2005 Nissan Murano that I purchased from a highly rated and award winning Nissan dealership in Feasterville Pa.This was the 2nd car I purchased from them. I was always treated well, and my Murano was well maintained. They did the 10 point inspection each time I went and I could always head off any serious problems.Then I moved to New Jersey and starting using a dealership in Hamilton NJ.They did the 10 point inspection also and always marked everything in the GREEN passing. The problem was in some cases it was no more than 2 weeks later that I would be taking it back in for something that was wrong.The last straw was when I went in just after having it there for some work and they told me I had no struts left on the car. I think it is pretty impossible to wear struts down to nothing and a skilled mechanic not catch it before it got that far. With all the work, they wanted to charge me $3000.00. The happy ending was I took it right back to PA. and had the work done by the original dealership for $1200.00. They took the time to talk to me and even offered to put me in a rental free of charge. I think it is a shame that some of the Dealers don’t represent Nissan the way it should be.Take a good look at Nissan in Feasterville, Pa. They should be an example of the way you want all of your dealerships to run.

  54. I bought a piece of junk (RIPPED OFF) by buying a 2012 Nissan versa
    I have taken it back 2 times since I bought it in august 2013 and still having problems with it and it is to new to have the parts in so it is taking at least 3 weeks to get the part in in mean time I having more problems with it so I don’t want the car because in the future it will give me more problems and it is a shame that they would make such a piece of junk like I have wasted my money on.

  55. I been servicing my nissans at the dealership for ten years and have always been satisfied until my last visit. It was like the customer service button had been turned off. Everything was fine if I was spending money but afterwards when I had a problem with the service the people were rude and uncaring. I was actually told by the service tech “I wouldn’t throw money at it at this time” The tech doesn’t have to drive around with a squealing power steering pump that wasn’t making the noise until after the power steering hose was replaced by them. The survey Nissan sends you after a service is pointless because they don’t respond to any problems either.

  56. Booked an appt with Nissan south in Edmonton to purchase a new key and have it programmed for my 360z. Brought the vehicle in and was treated with such distaste. Michael Khan acted like I was a inconvenience because they were SO busy! I was originally told it would take an hour, his comment to me was, “who told you that!” After about 10 min I was told the machine that programmed the keys was broken and to call back next week. How convenient! I went home called Nissan west and the customer service was amazing! They double checked they had the key in stock and immediately booked a appt for me and once again said it would only take an hour. I will never again return to Nissan south. My family of four currently own 12 vehicles as my husband is a collector, we will never buy a car from Nissan south! Michael Khan should not be the service advisor. I even suggested if it would take more than an hour I had no problem taking the shuttle home and returning later. He completely ignored me.

  57. I have a 2012 Nissan Pathfinder and since March of 2013 I have been having electrical issues with it. When I first took my car to the dealership the door would look and unlock while I’m driving, the horn would blow and the emergency lights would blink. I went straight the dealer and when I made it there it had stopped. They told me they couldn’t check it out unless it was doing this when I brought it in cause they wouldn’t know what to check. So I just did routine service. The next time I took it up there was in July still having problem and they wouldn’t check it out saying it was the battery in the remote. They gave me a new battery it worked for maybe 2 days and I had to take it out cause all night car would beep, the horn would blow and the lights would flash. I went back up there and they told me the cost was going to be high cause to check it was going to be high cause it was out of warranty. One of the Salesman checked and he said it was covered. I was then told to bring it back when one of these things occur. Since I never to get anything done I just unlock my car with the key and it no longer beeps or lock by itself. Now it changes the station (radio) on it own, turns the volume up and down by itself and back up camera has gone black (this happen only once). I took it back in today cause I’m tired of having to unlock my car with the key. They tried to tell me again it was the remote. I told them everything can’t be about the remote. Then I was told that I never paid to have the issues checked. Then they had the nerves to say you got 53,000 miles on your vehicle it’s not covered under warranty and I have never paid to have this checked out. I told them it didn’t have 53 when I first brought it to them. I have been up there 5 times about my problems and this is the first time it has been documented. What do they do wait for your warranty to run out and give you a large bill. I talked to the same person 3 times and 2 others twice. I only take my vehicle to them to have service done. One time they left caps off my battery and I didn’t know till my car wouldn’t start and I had no solution in my battery. Then they want to say we don’t check batteries when you get your car serviced and I politely told them they are the only ones that opens my hood. I know this is a short novel but I need help. Kim Johnson

  58. Dear Nissan and Dave Cannon Crossroad Nissan of Wake Forest,
    I have been a loyal new car and service customer since 1988. In 26 years I have purchased 4 brand new vehicles from Datsun/Nissan, 1988 200sx, 1998 Pathfinder SE,
    2002 Altima 3.5se, & 2011 Quest (fully loaded with all options). This year I was going to purchase a 2014 or 2015 Titan truck, but I was stopped in my tracks
    when a “Service Related” event made me think twice about it. I called the service help desk to check for recalls on the 2002 Altima and they provided me with 2, 1

    for the crankshaft/camshaft sensor in which my service engine soon light was indicating this code, and 2 a fuel screen replacement for vehicles in the cold weather


    My car currently stalls with that sensor code and still no repair has been completed on it.

    When I proceeded to the Dave Cannon Crossroad Nissan in Wake Forest North Carolina for this recall provided by the Nissan Service helpdesk.
    I told the Service Manager that my story of the long period of the stalling event, the service light on, and the code. He instructed me that he would take care of


    When I came back to pick the car up, NO WORK was completed on my car because the service technician instructed me that since I no longer live in a cold state that my

    car did not rate for the recall replacements to be REPLACED.

    A couple years before this, I had a major part that was on the recall list and they replaced without a problem and anyone saying that I didn’t live in a cold state?

    To me, this is worst way to cut back and attempt to save money. I know it will cost Dave Cannon Crossroad Nissan of Wake Forest more money to replace these recall

    parts but is it worth taking the chance of a safety incident?

    With all the recalls going with most of the large auto companies, Nissan doesn’t need the news to pick up they refuse to replace recall parts because someone moved
    to a just as cold state than the one they lived in.

    I bought the 2002 Altima in Virginia “a cold state” it is no colder there than it is here, I just don’t get it.

    Both of these recalls could cause a failure in acceleration and could stall the vehicle, then possibly causing a fatal accident.

    Now I am having second thoughts of not taking my cars in for service (where you make your money on parts & labor) at Nissan and using other places for maintenance.
    I am also having doubts about purchasing my next vehicle the Titan Truck from Nissan. Ford sells a F150 or F250 that provides “unquestioned great service” to
    thier loyal customers.

    The way I see it I have 5 kids and all of them will need vehicles and Dad has a say in what they will drive. Nissan will probably not be in that choice just because of 2 small 30.00 dollar parts and labor and the oversight of a service engine soon light.

    If customer service says that I need a recall part replaced, it should happen no matter where I am living.

    Very disappointed and once loyal customer,
    Carl Hughes

  59. My wife bought a 2013 Altima . We have owned several Nissans this will be the last Grenada Ms Nissan has replaced the ecr valves 3 times The ipod charger and the A/c compressor within the first year and half of ownership and noe the a/c is not working again. If we can find a good deal for another vehicle this one is gone The dealership has done everything they can to help but the car itself is poor quality .I have heard of other 2013 Altima owners who have had problems too.

  60. I called the 800 number, promptly answered by Vanessa. This rep quickly took down the details of my case, which involved an unauthorized change to the agreed upon trade-in. Vanessa was quite polite and appeared experienced and knowledgeable about this type of issue. To my surprise a few days later the sales manager at the dealership called me and arranged a meeting. The issue was quickly resolved for exactly the price I was originally offered. The sales manager, Richie, was totally understanding of the error and adjusted the contract. Can you believe it? Issue resolved. A great experience. Thanks to everyone!

  61. I have a 2010 Nissian Altima I have spent 410 dollars in a year for repairs on the rear brakes the car only has 38,000 miles on it. The front brakes are fine.There is a problem with this. Were there any recalls for this? I do not take it to the dealer because they are rip offs with the repair prices.

  62. It was nice to receive a coupon to get a free oil change but everyone got one also. The dealership where I get my oil changed was booked for a couple of weeks. Next time maybe they should be sent out sporadically.

  63. To whom it may concern,
    On February 19th 2014, I took my 2011 Nissan Maxima S in for service at Western Avenue Nissan (7410 S. Western Ave.). My concern was that my brakes needed servicing. After some time had passed in the waiting area I was approached by what I thought was the technician who was working on my vehicle. He went over the 27 point inspection and he focused in on the fact that the present tread on my tires was low and indicated the cost for two new tires. I declined replacing the tires and asked him to skip the “tire talk” and let’s get to the brakes. He told me that the brakes were good. I authorized the tire rotation with my initials and approved the $21.95 fee for doing so. I paid a total of $44.83, my car was returned to me, I left the garage.
    A few days later I received a call asking about the quality of service. I spoke with Laura and I expressed that although the inspection says that all is well with my car “I still feel like something is off”. She assured me that if something was wrong with the brakes then they would have definitely sold me brakes. She then told me ways to test the brakes by (turning down the radio, roll down the window, apply brakes, and listen for squeaking). I told her that I’ve done all of that, but “something still seems off”.
    I was on my way to work and as I was driving down South Shore to Lake Shore Dr. I started feeling a strange vibration. I thought that it was the pavement or something. As I progressed the vibration turned into a shake. I called the Nissan on Western immediately from my car while shaking and explained the situation to Laura and she started talking about the tires again. We set an appointment for 8am the next morning. I struggled to get to the parking garage…I thought that maybe a tire was low…etc. When I was in a safe place I got out too inspect the tire…the pressure looked fine, no visible damage. Something told me to twist the lug nuts. I twisted lug nuts on the front right…loose. Twisted multiple lug nuts on the left …LOOSE. I was OUTRAGED!!
    I left from the parking garage so that I could get a signal on my cell phone. As I was calling Laura back, she was calling me. I answered and began to tell her what I discovered and she refuted, stating that “those lug nuts are put on by a drill sir, there’s no way”. I rebutted, stating that “I can twist them with my freakin’ fingers!” She could tell that I was absolutely FURIOUS and offered a solution. She told me where to locate the lug nut wrench in my trunk and told me to tighten them and not to tighten them “too” tight. She then told me to call her in the office at 10am the following day. On my lunch break I went back to the parking garage and tightened all of the loose lugs (front right and left/ rear left). I drove my car around inside the parking garage to test it…it wasn’t shaking anymore.
    The next day Laura contacted me a little after 10am and apologized for the mistake. She also informed me that the individual who was at fault was TERMINATED and offered me a free oil change, fifty dollars on a card for my next service. I presume that she thought this would resolve the situation; not hardly.
    The danger that my life and others lives were placed in is UNCONSCIONABLE!
    I then contacted the Operations Manager (Rich). He was also very apologetic and willing to resolve the situation. He also assured me that the person at fault was TERMINATED and that all of the technicians in the shop are licensed.
    I expressed to Rich the discomfort I would feel returning to the service department. I said that I didn’t want to be “that guy” due to circumstances that were out of my control. He told me that there would be to discomfort because I’m a part of the Nissan family. I also conveyed concern in regard to my lug nuts no being fastened properly as a purposeful malicious act or simply spite. He said that he thinks it was an isolated incident. I asked Rich for the name of the person who was terminate and even more specifically if the individual was licensed or certified. He never revealed the name or license number, nor did he produce verification of certification.
    I was later informed that the oil technician may have serviced my vehicle that day and one of his duties is to rotate tires. That then begs the questions…1) Was the oil tech working alone? 2) Who was the licensed tech or Senior that approved the oil techs work? 3) Was this a disgruntled employee?
    To sum all of this up; due to the professional neglect that has been demonstrated I DON’T FEEL SAFE IN MY CAR. I feel that my vehicle has been sabotaged. My piece of mind has been shattered; a sense of paranoia has been instilled as a result of this incompetence. This whole ordeal has diminished my confidence in professionalism at this repair shop. I feel that the integrity to this 27 point inspection that I received is severely lacking. I DON’T FEEL COMFORTABLE WITH FURTHER NISSAN SERVICE…I DON’T FEEL SAFE IN THE NISSAN FAMILY…NISSAN HAS FAILED ME AS A CONSUMER.

    This is still unresolved and now I’m being told that the lug nuts were loose because someone tried to steal my rims…bull crap.

  64. IHave a complain about the service of CHARLY CLARK NISSAN on Harlingen
    they suppose to sell me a new truck and it was all scrash and painted over smash mosquitos and the front grill was over spray they take 2 days and they didn’t fixed I still have my truck unfixed

  65. In 2006, I purchased a brand new 2006 Nissan Maxima. I have take very good care of my care, and I love my car. I keep it in my garage and I have a second car that i use to go to work and use during the week. I only drove it on special occasion. I took every opportunity to get maintain done regularly on my car. i have not had any major problems with my car. I always use my Nissan dealer to maintain my car care. I have many people to admire my car. I had Some maxima owners to ask me if I experienced any problems with my car. Recently I experienced a problem with my car. I took it to the dealer and they informed me that it was my transmission. I only have 93,000 miles on my car. The customer service attendant informs me that Nissan had problems with the transmission in the 2006 maxima. She said Nissan was aware of the problem. I am deeply upset that the Nissan corporation ignored this problem and left the consumer to this problem in the long run. I think the should be a reason for a class action sue. I surely hope and pray that Nissan will take full responsibility .

  66. I purchased a used Ford F150 from Browns Dulles Nissan in Sterling Virginia. We paid cash. We weretold thatthey did an inspection and the tires may need to be replaced soon but the couldnt replace thembecause thetrick gaffafter market rims. The dealer promised that the windshield would be fixed and the truck would be detailed and ready for pickup the next day. We showed up and the trucked hadn’t been touched. The windshield was not replaced and the trick was still dirty. The manager gave us a rental and promised to deliver the trick to our home fixed. The truck was delivered dirty. This was the worst carry buying experience. To top it off the truck failed the state inspection. We had to buy a new tire and replace the rear rotors.

  67. I spent half of the day being transferred from one wrong department to another… NOT USER (CUSTOMER) FRIENDLY!!! I finally got a hold of a supervisor Presley ext: 4756 (What a joke!!!) How this women got this position is beyond me, no customer service skills what so ever!!! I have been a loyal customer of Nissan and Nissan Finance for many years and I’m really un-happy with your customer service at the corporate level!!! I will re-think recommending you or your vehicles to anyone in the future! I will be posting this on social networks!!! Feel free to have someone call me that can speak intelligently and offer solutions rather than jabber… Thank you

  68. Over all its seems that Nissan lacks in customer service and i will never buy from them again and i will make it loud Nissan Paarl for saying i am a lair your days will come please appoint staff with customer skills

  69. I will never buy a car from them again never bad service selling you a vehicle thats incomplete just to tell me i am a liar a bunch off idiots working at the Paarl Nissan branch South africa they need more training

  70. RE: THE NISSAN PORTAL After 3 years, I finally logged into my account to see what was up there. The **default** setting is to explicitly allow robocall telemarketing. REALLY??? Not only does this make me trust Nissan a whole lot less, but now I wonder if you folks are the source for all those robocalls we’ve suddenly been getting. Did you finally monetize CarWings by selling customer home numbers to 3rd party robocallers???

    I looked for an e-mail address for Nissan USA Customer Service (not the impersonal contact form) to deal with this discreetly, but there is none. So here it is for all to see.

  71. Im writng about my 2006 altma ser my tranmission is bad &
    I take VERY good care of my car. & I saw nissan had a recall on 2006 transmission in 2007 which i didnt get notification abouts this issue. this is my second transmission I will b putting in this car.I paid $ 1200 for a rebuilt transmission. I would like to know what nissan can do for me being that Nissan is aware of this problem n has been less then five years before I repaired the last transmission & I need my car n I cant aford every 2000 miles my transmission goes out, the car is great the very good n i have very little complaints about this car only the transmission keep need to be replaced, please can u either recall the transmission or give me afordable places that i can get the transmission repaired.

    car I was looking on the site n I notices that Nissan had a recall I paid $1200 for a rebuilt transmission
    now I have to have another one bult my car has on 79000 miles on it n it was at 7600
    Miles when I had to replace the transmission. The reason why I writing because this
    doesnt make any since if niss

  72. After bringing home a new Nissan Versa Note basic model, my husband and I discussed taking it back and get the upgrade model instead. I called the dealership Gray-Daniels and spoke with the sales manager Jill, she told me to bring it back and the trade could be made. When I got there it was said they would pay the car off and I could get the upgrade model. After 5 hours I went in to sign the papers and happened to notice that and amount of $2000 had been added on to the price of the upgraded model, I actually stopped thank God and questioned this. The manager came in and said that I was trading in a used vehicle, how wrong is this!!!!!! I work hard for my money and this is no way to be treated, the car had not even been in my possession a little over 12 hours!!!!!!!!! This manager border-line lied to get me back up there so she could get all she could!!!!! How sad she could have had a lifetime customer, but this customer will never be back!!!!!!!!

  73. Dear Madam and Sir,
    I have recently moved to Pretoria from Germany and still settling in with everything. Of course I also need a car here and after talking to a few people I have heard that Nissan is a reliable brand. I decided to go for a Nissan Xtrail, not too old, lower mileage and to buy it from a dealership. I have been recommended to so. You must understand that I moved here by myself and as a woman driving around on my own, I really need a car to rely on to have a good feeling about it, that it will last even when I am on the road by myself.
    I looked around and found an apparently good deal at the Nissan Imperial Menlyn Center on Lois Avenue in Pretoria. It was a little bit more than I wanted to spend but after my mechanic also agreed, that the car seems to be in good condition, I went back to the dealership to seal the deal. The manager of used cars at Nissan Imperial Menlyn then told me that he, by tomorrow, might be able to find me another one, that is exactly in my price range also with similar details. That was tempting for me as I only have a certain amount to spend. Then I asked him if the other one, I actually wanted, was still available (I was wondering why he offered me another one) and his exact words were “as we speak it is still available”. The branch wanted to close also for the day (it was 5:30pm) and I asked the manager if he then would keep the car for me until tomorrow. He agreed. I also asked him to not sell it to another person as I really like it and need a car, or, I pleased him to call me before another person wants to buy it. He agreed again. He promised to call me first thing in the morning to see if he gets the other car, if not, I told him, I would buy the one he has. I waited for his call the next day, he did not call. I called him several times, send messages, he did not reply. At lunch time I drove to the dealership and wanted to seal the deal. When I arrived they told me, he could not get the other car and the one he had has been sold. I could not believe it and reminded him, that he gave me his word. Also, the day before he was talking to me about ethics and moral in selling cars “people need to have a good feeling when buying a car, trust the dealership” and so on. His only answer was “I had to”. In the end I found out, that the car wasn´t available the day before. It already has been sold and the finance waited to go through. But he did not tell me that. He actually lied me in the face, after talking about ethics and stuff. I was really upset! For me it is a lot of work to come to another country, work, and settle and do everything by myself. So, I had big hopes, that at least the car issue has been solved.
    The manager promised to find me another car just as good. He called me the next day and said he had a similar car for me, even in better condition. He offered it for the same price, which was again a slap in the face as the car had 22.000 km more on the clock than the other one. After all, I need a car so I went there to testdrive it. I thought the condition of the car did not look like the other one and, in the end, the promised replacement car, broke down in the middle of the testdrive! So, of course I did not buy that one either and, I will never go to that dealership again.
    I am writing to you because I thought you should know about how the treat customers at that dealership and I still believe in honesty and trust. And, after all, this branch is using your name and giving you a bad reputation. Of course I told my colleagues about it and would never recommend this dealership. I still would like to buy a Nissan Xtrail, but struggle to find one that is affordable for me and in good condition. And, I guess you can imagine how hard it is without car in Pretoria and South Africa. I lost my trust in buying from a dealership and at the moment feel – to be honest – a bit helpless how and where to find a trustworthy car. Anyhow, I thought you should know this.
    Best regards,

  74. My complaint is about your phone payment service, it is the #1 worse automated services including bill matrix payment services that I have used. I’m sure bill matrix charges your company a fee for their services and than also charges your customers a $5.00 fee for each payment by phone to use them. In my opinion you very much NEED to review this problem and NOT continue to have your customers not only buy vehicles and make payments but have bill matrix charge Nissans customers for such bad automated service..

  75. I have noticed Bret Michaels in your commercials. Why would anyone put any validity in anything this guy says?, what makes an ex-rock star dope head an expert in automobiles? and why would Nissan align themselves with such a loser? Your marketing department must be smoking the hippy lettuce. I won’t be buying you auto’s anytime soon based on his opinion.

  76. To whom it may concern:

    I was a highly probable Sentra purchaser. My family has been using Nissan for almost 17 years.
    Since I am about to buy a new car, my first choice was definitely Nissan.

    I am going to express the awful and distastable experience that me and my friends have gone through at Chevy Chase Nissan.

    The sellers name is Richard Marseille.
    He is active enough such that after we expressed our difficulty to test driving due to lack of vehicle,
    he promised us to give us a drive from College Park, MD to Chevy Chase, and drive us back.

    In our SMS message, here I quote:
    Me: Also, will you drive us back? Or we have to catch a bus or metro?
    Richard: I’ll be able to drive you back. The only thing that would prevent me from driving you back is if another one of my clients walk into the showroom when you are a
    Richard: bout to leave
    Me: Cool, thank you very much.
    Richard: No problem

    Richard drive us to Chevy Chase at about 1pm, Aug. 28, 2014.
    During the negotiation process, although Richard made a mistake to email me a very low 2014 Sentra quote to lure us in, then saying it is actually 2013 Sentra without any sincere apology, I do not really mind. I understand it is a process that we have to go through. They have their strategies and we have ours.

    Then after a 6-hour prolonged negotiation, a friend of mine gave Richard a tight budget.
    I do not know if it was the moment or not that Richard decided not to treat us as customers.

    He left us in the waiting room for nearly 30 minutes, until I called him to ask whether it is time to drive us back, then he finally said he is right now very busy and unable to leave (or we can wait him for several hours.)

    This simply pissed me off. Not until then that I realized that we were being considered as customers at the beginning to dogs eventually. This is a vicious betrayal to my trust towards Nissan. We all feel very disrespected, angry and disappointed. To me it simply shows that Nissan is not a honorable and sincere company to have these sellers to cheat the customers. We all have decided to prevent anyone who we will potentially know in the future to buy any vehicle from Chevy Chase Nissan or even Nissan.

    Kang-Hao (Howard) Peng

  77. september 3,2014 9:45am went in to nissan on 103rd stateline to have my nissan checked out,have an extended warranty, was treated so rudely,badly, by service advisor rick laffoon, started speaking loudly and in a tone very unappropriately, saying i don’t recognize this warranty company who are they im not accepting any check from them and we will hold your car until we receive payment from them. the guy never gave me a chance to tell him why i was there, he started going off as soon as i said i had an extended warranty, i’ve never been treated so badly by customer service, i tried to explain to him all he had to do was call the warranty company and talk with them he told me i don’t know what i’m talking about he would not listen not for one moment, so i took my car and i left, im telling all my family,friends etc.. not to do business with the nissan dealer on stateline in kansas city,mo, you should replace that rick laffoon for someone who has more empathy for people because he don’t, i will never do business there ever!!!!!!

  78. I bought my 07 versa for economy and ease of care and cost. i CAN NOT Believe that the incabin filter now costs me 36.00 plus tax not including installation which I hav e begun to do myself because I cant afford to hav machancik do it for 70.00 Not including all the other costs of maintaining this ECONOMICAL CAR. I would like to know why this filter cost so much. There is nothing to them. Monte Rasmussen

  79. To Whom It May Concern;

    My grandmother leased her car from the Stuart Nissan in March of 2012. She received her first oil change notice in the mail and I brought it in to get changed. Then she noticed the light on the dash saying low tire pressure so I brought it by and had it checked in Fort Pierce because it is closer to my job. They said it was only a little low and not to worry but to make sure I get it serviced when needed. On Friday, 9/5, I was going to bring the car in to get serviced because the light was still on and it was handling wrong. I left school at 5:00 and was preparing to get on the Turnpike when I heard a strange noise so I pulled into a gas station near the air pump. It was raining and I was soaked trying to fill air in the tire when I realized there was a big hole in the tire. Not only that but I checked both front tires and they were BALD!! I called Ft Pierce Nissan to see about getting it towed in and a ride home. They were closing so they could not offer me a ride but said the 1800Nissan1 could get a company out to change the tire and I could bring the car in for service the next day. The 800 number representative said that I would have someone out within the hour. Forty minutes later I received an automated recording stating they would arrive in 20 minutes. Twenty-five minutes later I received an automated recording asking if service had arrived and if all was completed. When I said no, I was sent to a live representative who apologized and sent me directly to the tow company that should have arrived. I spoke with the company representative and she said they did not receive any information regarding the service. She apologized and said she would put it in as urgent and someone would be out in 20 minutes. Eighteen minutes later I received a call from the guy who was in route to change my tire and he said he would arrive in 20-30 minutes. I told him that according to his representative he should be arriving in two minutes. He said, “I don’t have blue and red flashing lights on my car. I will get there when I can.” So I called back the tow company to complain about his unprofessionalism and was told that he would be spoken to by their manager. He did arrive thirty minutes later. However, it was still pouring rain and getting dark when I saw a man come toward my vehicle and begin to remove my tire. I got out of the vehicle; I was soaked to the bone anyway, and made sure he was from the correct towing company. A few minutes later he knocked on my window and I got out of the car to see what he needed. He asked for a key bolt lock remover. I searched the glove box but could not find what he needed. He said without it he could not remove the tire. I asked him to please wait while I called Nissan 800. While I was on the phone he drove off leaving me alone, wet, and in an unsafe neighborhood in Fort Pierce. I asked the 800 representative why I was not told that I would need the tool so that I could make sure in was in my 85 year old grandmother’s car. Had I known that it was not there I would have asked for a tow and figured out a way home from the dealership. (Not sure how given the hour and the weather). I told 800 Nissan that the guy just left me there and now I would need someone to come out and tow my vehicle but would also need a ride home. He told me that they charge a flat fee for the drive home and would get me an amount and another tow company would be out within 90 minutes. That is when I finally broke down crying, much to my embarrassment. I asked to speak with a supervisor because this had gone way past acceptable. The supervisor said there was nothing they could do about the wait time but they would cover the charge for the drive home. I was very thankful for the small mercy. The tow truck driver came 1 hour and 10 minutes later. He dropped the car off at the closest Nissan and took me home. He was a very nice and professional young man. I arrived home after nine that night. I woke up very sick the next morning to a missed message from the dealership. I called at ten thirty and they said DJ would call me back in a half an hour. I fell back to sleep. I woke up and called back at one thirty (3hours later) and Ashley said they were very busy and he would call me as soon as he could. DJ called me back an hour later and told me I needed two new front tires and an alignment but he would suggest four new tires. The car has just less than 16,000 miles after two and a half years. I asked him how the tires could be completely bald after such a short time. Inferior quality of the tire I asked. He said that there should have been two tire rotations and one alignment since the car was purchased and none had been done. I told him that my grandmother received an oil change reminder in the mail and I took care of it immediately. We never heard anything again after that by mail nor on the dash. I asked why the dash did not display an oil change reminder and he said it was not programmed like it should have been. So of course my next question was how an 85 year old woman was supposed to know when service was needed when they dropped the ball on programming the car. He agreed and apologized but said there was a sticker on the windshield with the date for the next service. My reply was 85 years old!?! So I told him the lease was up in 6 months and we would just get a new car, definitely not a Nissan, so could he please just put on the spare. I went in on Sunday and spoke with the manager and told him the whole story. He said he would replace the tires and do the alignment for free. I was very thankful. Unfortunately when he looked up the records the car was not purchased at that dealership so there was nothing he could do. He did however offer to get a new lease vehicle at the same price being paid now and a voucher for tires if needed in the future. Now that is how you get new customers. I will not allow my grandmother behind the wheel of this vehicle until this matter is corrected. I can only hope that Stuart Nissan is as honorable as Fort Pierce Nissan. Now it is Monday and I did not go into work because I have bronchitis. I suppose four hours in wet clothes and stuck in the car during a rain storm can do that to a person. I was planning on calling Stuart Nissan and tell them the nightmare I experienced but am feeling very poorly so I am sending this email instead. I can only imagine if I was already on the Turnpike, which was less than a quarter mile from where I pulled over, how much worse this experience could have been. I hope to hear from someone soon.

    Jodi Kolb

  80. My husband and I purchased a 2009 Nissan from Country Nissan know located in Hadley MA. We have always had a Nissan and no problems. This vehicle has had nothing but problems, especially the steering. Every time you turn all it does is click. It’s been like this for a long time and seen by there mechanics 3 times if not more. All I want is to have the vehicle swapped out for a new one. We put our family in this car and heaven forbid they just do it already. Everything is always about money and getting there commission. We went to look at another vehicle and was told we have hail damage on the top of the car. Funny, never heard that when we purchased the vehicle. Kind of interesting that they offered to show the car fax but walked off with it…Well, very disturbing that Nissan can’t back there vehicles. Time to make formal complaints to the BBB and Attorney Generals Office.

  81. Well, once again i’m having a terrible experience with my new 2015 Altima. I can’t see clearly out of the windshield; it’s been back two times and will go again tomorrow in the rain at the dealerships request to see what they can do about the problem? They refuse to just replace the damn windshield…the car is only one month old! And, today the headlights stopped working…I have to manually turn them on and off. Called corporate and they said nothing they can do for me. It’s a leased car so I’m feeling like I need an attorney. Any advice?

  82. I 2007 Nissan pathfinder and had issue with trans common problem with pathfinder.I want to no if any recalls where made for that year still having problems

  83. We own a 2004 Nissan Altima. Having the recurring PO340 code telling us of a faulty cam position sensor. You must experience the thrill of having your car shut down at 75 mph!I’ve replaced it several times to no avail. Now I discover that the crank shaft sensor may also be faulty in design. Nissan has issued newly engineered parts to correct the original faulty design, but no recall. How typical! They offer an ECM re-program to let the system ignore the sensor failure. Let’s go the cheap way. I’d like to kick these guys in the pants.

  84. We own a 2004 Nissan Altima. Having the recurring PO340 code telling us of a faulty cam position sensor. You must experience the thrill of having your car shut down at 75 mph!I’ve replaced it several times to no avail. Now I discover that the crank shaft sensor may also be faulty in design. Nissan has issued newly engineered parts to correct the original faulty design, but no recall. How typical! They offer an ECM re-program to let the system ignore the sensor failure. Let’s go the cheap way. I’d like to kick these guys in the pants.

  85. In 2006, I purchased a 2006 Nissan Armada. A beautiful car. However, I have had brake problems since. I have had the car checked. I have had brake work performed on this car twice. After doing some research, this is a problem with the 2006 braking system according to many other 2006 Armada owners per the internet. There has not been a recall on this brake problem. It is at this time I am asking for answers as to why this dangerous, life threatening problem has not been addressed. Please respond asap with your solution. I am sending a formal complaint to the corporate office for resolution. If I do not hear back from someone in the next 15 days as my life and the lives of many others to include our families is at risk, I will assume you plan to do nothing, and you will force my hand to contact every form of media and celebrity possible to get the message that Nissan is knowingly endangering the lives of their consumers, their families, passengers, and non-consumers everytime we step behind the wheel of our 2006 Nissan Armadas.

    I will send this letter to every lawyer’s office in the city of Los Angeles.

    Someone is going to take notice.
    Valerie Atkins

  86. Does anybody got an answer from Nissan? I can see all the complains but I do not see any answer from them. I have a problem my the dealership I bought my Murano but if this page is a waste of time I will have to do something else.

  87. hello me and my partner went too buy a car at cowles Nissan when my partner told them about his credit score was low so the credit department his name is nate yohannes its been weeks he told me that you are approve for 10 thousand dollars so he is still looking for a car I call several time know response leaving message know call back its a place where they only deal with people that has good credit my partner both a car their and the experience was bad their I spoke too the director on Thursday know response at all its crazy for a Nissan place have bad customer service

  88. Just a quick note to express to you how wonderful our experience was with Serafini Nissan Volvo. Besides purchasing a gorgeous 2015 Altima, your staff went above and beyond selling a car.
    Your staff’s personalities, honesty and professionalism are exceptional to say the least.! Not only are they characters, but they have character and that is a rare find these days.
    Great people, plain and simple. Valerie and Jerry surpassed our expectations by truly caring about us and wanting the best for us, they are true gems. You run a great show there and have made us big fans! Again, thank you for your personal help in selecting our new Nissan Altima, your friendship has been especially welcome to us. We will certainly recommend you to our friends and family for a buying exoerience second to none.
    Your good deeds have not gone unnoticed!

    Thanks Again
    Gary & Bev Allen

  89. I have already completed your survey and obviously my concerns fell on deaf ears. My wife went into the local Nissan dealer for an oil change…with an appointment, and had to wait almost an hour to get in. She also had the tires rotated – in my mind this should be a free service for new vehicles purchased at the dealer. She ended up paying over $70 – this will be our final trip to Nissan for service. Fortunately there are several reliable service shops in our area who will do as good a job for half the price. We like your product but very dissappointed with your service.

  90. I Waited way a long for customer service. As I sat waiting for help, I read some of the reviews of others. I wondered why the accounting department was only able to tell you your balance without showing payments or the finance charges you have made on this account for several years. I was given the balance of loan on robo call. I also received a letter about the Gramm Leach Biley Act. T need accounting to send me a copy of payments since this loan was started. Is that to much to ask?

  91. the bose woffer was placed in the trunk under a cover.i can not here it ,if I raise the bass un on the radio all speakers bass go up an u still can not here it.i know there was no space Nissan would be better off if they gave better bose speakers in the car ,then you can here the base u don’t need a speaker in the trunk in a closet that you can not here.whant is you response.

  92. I am very disappointed by the deceiving nature of the ad that Nissan placed in the mail. The ad states that the individual receiving the flyer has the chance to win a choice of four different prizes. Now I am not naive enough to think that the salesperson is not going to try to sell you a vehicle while you are there. I understand that. I am very disturbed by the false advertisement. There are not four options and there is no bar code scanner to see which prize you won. Everyone receives that same bogus $300 gift card that is not worth anything. I took time out of my day to explore the possibility of a real prize that is not even available. I don’t appreciate being misled and Bates Nissan wasting my valuable time. I believe it is wrong and unfair to present the event as if there is a possibility of winning a real prize and that not be the case.

  93. Horrible, just plain horrible! I would not drive another Nissan if they paid me to. I get better responses from my 12 month old then I do from Nissan Customer Service.

  94. I sorry that I ever purchased a 2011 leaf, I have lost 75% of its
    original value and can not turn it in for trade,
    My Leaf looks like new but the dealer wants offer me $ 8,000 in trade, but the original loan balance is $ 11,600 out of $34,000
    I love my Leaf but this will be the last Nissan will ever purchase,

  95. Because I’m from the ghetto doesn’t
    Mean they have to treat me like it the rockaway ave nissan store after pushing a 2015 Altima on us the salesman couldn’t even look us in the face when we asked questions he sent a thank you note to my husband Edwin my husband is Eugene w. Not even a hand shake but our money is ok I will never deal with that store again .. Eugene Whitaker, Aline Rodriguez
    Thanks for nothing

  96. I have recently seen on local news a story about a Nissan owner having steering column lock up problems that renders the vehicle un-drivable!
    In the news story Nissan claimed no responsibility and that the vehicle was out of warranty ! I understand normal wear and tear, however, this problem should not occur during the normal life expectancy (300,000+miles / 15 years), and if this is your approach in building in obselesence into a vehicle, not to mention the life or death safety issues resulting, then Rest Assured that you will never see my presence in your showrooms or me as a Nissan owner ! You Are Dangerous !!!

  97. I am so upset for the way DraCars Nissan in College Park, MD. has treated my daughter. My daughter purchased a 2014 Nissan. Which has had problems with the tires off and on to the point, that one of the service person informed my daughter not to worry about it just ride-it.

    Last night my daughter was driving home and had a major blow – out on a major highway and when I contacted the dealership/service manager, he said called it a flat tire and made mention there is nothing he could do. After my daughter has informed this dealership and another dealership about this problem. I would NOT recommend Nissan for the poor service and unprofessionalism from the service manager and the dealership general manager.

  98. Hello,

    I leased a Nissan from you about three years ago. I turned in the car on time, roughly 15k miles below my limit. Yesterday, as I went through a mortgage broker for my first house with my wife and 9 month old son, it came to light I have a credit violation from Nissan in the amount of $7,300. When I called Nissan, they stated “We have no idea why it says that, you owe $90 from a short paid cancellation fee, which even that is confusing.” Do you people realized this mistake could cost me the chance to buy my home? They are withholding the loan until my credit is fixed (which it wasn’t broken in the first place). I am in Sales, and it is embarrassing this type of mistake happens and how it is handled. Now I am waiting for a piece of mail to come that never came in the first place? Give me a break. Do you know when I call and get someone on the phone, they just say, “I’ll send you to credit.” There is no please hold, no explanation, I am just treated like a criminal. Are you serious?
    To sum this up, your company may prevent me from buying a home and all you gave me was an automated machine asking me my problem. I am not some degenerate who skips out on bills, but an honest worker, and a hard worker with a growing family. I highly recommend an actual person call me on the phone to discuss next steps in the next 24 hours, or else I will be contacting a lawyer. If you decide not to reach out to me (because I will be surprised if you actually do, in which case my lawyer will call your credit department) here is some advice: pay attention to what you are doing and actually pretend to care when a customer calls you with a problem.

  99. The extended warranty company that my dealership is using is the worst I could even imagine……been having problems since early last yr and still waiting on them to find yet another refurbished unit….I think we are on #4 now! I have talked to everyone I know to talk to and even 40min to a man in corporate this past yr without any resolution. I have NEVER had an issue like this in all the yrs of car ownership. This is my 1st and last Nissan. It is horrible to have to borrow GPS for trips when you have one in your vehicle that I paid a lot of $$ for. We can’t even get it to upgrade much less fix the radio, which btw has had issues in every unit installed. Not to mention the many many hours I have spent in the waiting area and still almost a yr has passed without satisfaction…..I guess there is not a human being associated with Nissan that cares about this situation but do know that this is not good for future car sales. SO disappointed as I did love my Murano and so did a lot of my friends/coworkers.

  100. Jan. 10, 2015 we drove our 2012 Nissan Rogue to the grocery store. When we were ready to leave the car would not go. It would start, but when accelerating the brake would come on and it would stop. We could not get it to go. We had got cross ways in the street when it stopped completely. My husband finally got it to go into reverse back into the parking lot and when we accelerated again, it brought us home. I am now scared to drive my car. It only has 19,280 miles on it. We bought it in Raleigh, NC at Southern States and the dealer has gone out of business. We do not know what to do. Please respond as I see others have had this probem.

  101. Jan. 10, 2015 we drove our 2012 Nissan Rogue to the grocery store. When we were ready to leave the car would not go. It would start, but when accelerating the brake would come on and it would stop. We could not get it to go. We had got cross ways in the street when it stopped completely. My husband finally got it to go into reverse back into the parking lot and when we accelerated again, it brought us home. I am now scared to drive my car. It only has 19,280 miles on it. We bought it in Raleigh, NC at Southern States and the dealer has gone out of business. We do not know what to do. Please respond as I see others have had this problem.

  102. I am disappointed. I have a 2015 Rogue. The driver seat spring cam loose and is poking up thru the seat. The dealer ordered parts that took long. When brought in for repair they said they had to order more parts. Im without our Rogue for days. They provided a loaner but not like our Rogue.They then said a factory rep is coming to see the defect as well. This Rogue is only 90days old. Dissapointed in Nissan quality in this case. I have been a loyal Nissan owner for over 20 years. I want Nissan to take care of the customer. I was inconvienced for days and had to leave work to handle this as well. Please contact me
    Tom B

  103. Another Rip-off

    You have won a gold coin. How exciting! Of course the coin turned out to be a $1.00 gold colored coin.
    Will this “Do anything and say anything to get a potential customer in” never end. What false advertising.

  104. Several years ago, my daughter told me to NOT buy a car from Trophy Nissan in Mesquite, TX. She said they took the keys to her current car and would not return them until she threatened to call the Mesquite police dept. because they could not reach a deal on a new car. In 2006, I purchased a car from Trophy and our sales person, James Brown, Jr., could not have been more pleasant. So, this year when I decided to purchase a new car, I went back to Trophy. Well, things were REALLY different. the same thing that happened to her in 2004 happened to me in 2014! The salesman took my keys to appraise my car and when we could not reach a deal, he said, let me try one more thing. Well, 15 minutes later I went to the front desk and told the receptionist that I wanted to see the store manager. About 5 minutes later my salesman came out and tried to convince me to give him a little more time. I said no and then the manager came out and told me the dealer I talked about having such a good deal in another nearby town had only 2 cars at the advertised price, I think it was Grubbs Nissan. I told him I didn’t care and he said let give you this price, and handed me a business card that was about $500 less than the original price we had discussed. I told him no at least 3 times and still no keys. I then lost my temper and told him to get my car keys RICHT NOW! He yelled at the salesman to get her ‘damn’ keys.

    I can only say that the next week I received 2 phone calls from the sales person who was very nice and he asked me if I had purchased a car. I told him, yes, I purchased a Toyota Camry. I also advised him to find a job with a reputable dealer as I would never set foot in that place again.

    Trophy Nissan advertises locally about being your #1 dealer in the nation. Sad news, but you should be ashamed to be associated with these people. I’ll never buy your product again.
    I’m sure that doesn’t concern you in the least, but how many other people have been treated in this manner?

  105. my wife bought 2011 rogue and loves it gas only 17.9 mpg im totally disabled and never had a new car in my life I always had the junker. in sept sold our house because to hurt to keep it up so I bought brand new 2014 rogue s awd from clay Nissan car is great but gas milage is poor I have 2000 miles on it and get 14.9 mpg this is 4cyl I drove 8 cyl van that got 10mpg I feel taken advantage of and need an answer. im about to trade in and let people know about gas mpg strange its not in any ads ive seen wonder why??????waiting to hear before mass consumer board is notified help

  106. I recently purchased 2006 nissan maxima and transmission I’d already less than one year. I eas almost hit from behind because the car shifts with the bad transmission.The car only has 120, 000 MILES. Now I’m stuck paying for a car with a bad transmission. This is bad bussiness.

  107. I think your ad showing a family jumping into a Nissan and speeding away is obnoxious and in very bad taste. Why can’t you just tell the people watching what the good things about the car are instead of running a terrible ad like this?

  108. Back in November 2014 ,I purchased a Nissan
    NV200 the van was parked for about one month after purchase , when I decide to use the van I found too many problems with this vehicle:
    1) hubs on wheels come loose
    2) back bumper has no protection on it
    3)normally due to wether condition I warm up the vehicle 10-15 minutes, when I driving I noticed that the RPM were to hight (3000-3500) in speed of 15 MPH, I called the dealer (Alpiemonte Nissan) and asked to speak to customer service, explain to the technician and he told me that I need to warm up the motor for about 50 minutes, I can’t be leave him. Since I use the vehicle por service every time that I make a stop for a repair that normally take one hour to hour and a half, every stop that I made the motor cools down.
    I have spent more money in gas in couple of month then what I spent in four month in my Toyota highlander.
    I will like Nissan to tell me ,what can be done to fix the transmission problem , designers should know were designed vehicle will be use if this transmission can’t be use in cold wether ,why it is sell in the United State? Please I need an answer, I can’t continue filing the gas tank 3-4 times a week to only drive a 100 miles.

  109. I have had nothing but Top notch service and a completely pleasant experience dealing with my Nissan dealer.(Fred Beans Nissan of Doylestown)I bought my 2nd vehicle From this dealer. A Brand new 2008 Nissan Titan and have had all of the recommended services performed there. There have been some issues but between the Service manager Stephen Spry and the Nissan consumer affairs Dept they have gone far and beyond my expectations to please me and keep me as a forever Nissan customer. I would like to Personally thank Nissan and Every employee that I have dealt with there over the past 10 years at Fred Beans Nissan of Doylestown. You have a customer for life as far as I am concerned. Please forward this comment to Phil Calvert in consumer affairs dept. Thank you again from a Proud and completely satisfied Nissan customer. Joe

  110. I have leased a Nissan Rogue for 9 years. My current Rogue is nearing the 39000 miles but I have 1 year left on the lease. I have spoke to various dealers who told me they can’t help me. Either I pay off the lease or get charged 15 cents a mile. I was very upset and explained I will be commuting 60 miles a day round trip and nobody explained this to me when I leased my 3rd NISSAN. (The dealer had changed hands on my 3rd(current) Nissan.

    If I can not get any help from you or leasing department my next automobile will NOT BE A NISSAN. I paid every month on time and have been a loyal customer. But I will look elsewhere. I NEED
    SOME HELP MAKING A DECISION. If nobody can help me, I am also thinking about emailing this to your corporate office. Thank you in advance.

  111. I was given a fax number to fax documents, yet the number is constantly “busy”. After calling customer service to confirm number I asked for a differnt fax line. I was told “there’s only one fax. You need to keep trying”. SERIOUSLY??? Nissan only has ONE fax???? I feel like they’re scamming customers so that the required paperwork cannot get in by deadlines!!!!! Bad!!!! Bad. Bad business!!!!!!! I’ll never buy Nissan again! Plus my Rouge is awful!!!!!!!!

  112. I purchased a bran new 2013 Sentra not even 3 months when it started giving me problems in less than 2 years I had my transmission changed and in between the date of my purchase all it has given me are problems. Can any body tell me what I can do? I just got something else replaced to fix the problem and it didn’t fix anything now they tell me that it’s something else and it’s no longer cover by my warranty. It’s a shame how you purchase a bran new car and in less than 2 years it starts to give you so many problems.

  113. On January 31, 2015, I purchased a 2015 Rogue. I was given only one key which was not that big an issue until I had to repeatedly call to get that second key which meant I had to drive all the way back to the dealership. In the meantime the phone system was not working properly. They assured me at the dealership, Sutherland Nissan, that they had to determine if Bosch was going to take care of this or if Nissan would fix the problem. Again I had to make repeated phone calls to get any updates. My final contact was Elizabeth Jones from custermer relations. She indicated that messages were left for me on my home phone which was not the case and I told her and others that my best contact is my cell phone. I also asked Sharon to see what kind of compensation I would be getting from Nissan for all this inconvenience. She was going to check with the manager but never got back to me. I did have a message finally from Rudy in the service department that the new phone has arrived this was either Thursday or Friday, again on my home phone and due to a family emergency I was not at home for severel days. I called today and left a message with the service department at around 2 or a little later. No return call. Called back to speak to the manager and was passed to Andrew, no last name, explained my situation and was told I needed to speak to Kevin the Service Mgr. to get the matter handled and to address any issue regarding some compensation. Left 2 messages and as of tonight have not had any response. I paid a lot of money for this car but due to a lack of customer service that I have recieved from Nissan Sutherland I will never buy another car from them and may even not ever buy a Nissan again. Definitely, will not recommend them to any of my friends.


  115. Last week I had a 3.6 lb. metal object hit my front 2012 Sentra windshield, hit my right arm, & then explode out the back window. I want to let you know that the front windshield DID NOT fall apart. It stayed together or I would have been cut up really bad. Luckily the object only hit my right arm before going through the car. I wanted to save thanks for the technology on the windshield. I was very lucky!!

  116. I purchased my second Nissan in 2011. I purchased a Nissan Altima in 2001 and a Nissan Cube in 2011. I was always pleased and had less than few problems until now. I was told that I needed a steering lock assemblyfor my vehicle for $675 plus tax from my dealership. I googled that information and saw that this was for a recall in 2011. I contacted my dealership and was told my car did have that recall part on my car. Since that part was on my car it has now defected. I asked the dealership if I could have some assistance with this, but was told it was not covered. My concerns: 1. No one mentioned to me this was the result of a defected recall part. 2. With this part defecting on my vehicle, I could have been left in a deserted place and stranded. I wish there was more warning about this on my vehicle and if Nissan could have stood by this recall and at least gave me the whole story. I did want to purchase another Nissan Cube because I really liked the car. Now I don’t know what vehicle I will purchase in a year or two or if in fact it will be a Nissan. I am feeling really disappointed.

  117. I bought my Nissan Maxi-ma brand new and ;I know it is the service person mission to recommend services.I had the Master flow senor put in two times, now three months later they’re telling me I need another one that cost over $700. And to top things off customer service affairs would not even return the call.

  118. Great service; however, do not send in payment by western union or another telegram service if at all possible.

  119. I purchased a 2004 Nissan Maxima about 2 years ago It had less than 80,000 miles on it. I bought this car because I was told, by obviously the wrong people, that this was an awesome car to own. I was told by Nissan mechanics that the tranny just needed the fluid changed ONLY! Still shifts hard and jumps in and out of gear. Well, the transmissions are a total piece of CRAP. I have read forums on the same problems. Nissan wants to repair the car with a brand new transmission. 3000.00 plus. After I am able to get rid of this car, I most definitely guarantee there will be NO MORE NISSans in my driveway!!!

  120. I bought a 2013 certified Leaf two days ago from Palm Springs Nissan. I commented how I had to replace my battery two times in my Mercedes, in the past two years here in the desert and told them I had to replace my Prius battery. I asked my salesman and another salesman who drives a Leaf about battery degradation. They said the batteries have no problem in the heat. I opened the manual online last night and right there, in black and white, is a battery disclosure. I was livid that they lied to me. I went in to the dealer and no one was there from the day I bought my car. I spoke with the service manager and yes, there is an issue (an employee telling the truth! yay!)…and the batteries are only replaced at 8 bars, which is a 40 mile range. I drive to my harp lessons, one way 55 miles. I told the sales rep that I had the requirement. I had some time before an appointment today, so I stopped and spoke to a finance manager (right now it is still less than 48 hours since I bought the car-yes, I know California doesn’t have remorse time on cars) and he seemed so helpful, trying to get me into a new car…but I saw he was taking 2k off the Leaf as a trade in from what I paid 2 days ago. Geeze! I told him I had to leave (before I exploded) I am hoping you can refer this letter to a regional manager to do right by the lying salesmen! , since Nissan is well aware of the battery issues in the desert. (I looked it up on the internet after I found out they had lied to me) If lack of education for Leaf Sales people is the issue, that is exactly why people sue…so the problem is resolved and doesn’t happen to other people. I am on a fixed income, had no money down but my trade-in, 730ish credit… I needed a payment about $219 (which is what a new Subaru lease was, no money down-including taxes-not with a trade in) but I went up to $240 on the Leaf, because of no gas to buy and it was a purchase. They kept talking me out of a used Rogue, though, which is big enough for my harp. Now, I know why. I’ll post a reply, if they make this right. I like the Leaf, the way it drives, but I can’t own a car that can only go 40 miles before they replace the battery.

  121. ON 20 JUNE 2015 my family and I rented a 2015 Nissan Murano SUV in San Francisco. We were going to go to Yosemite and to the Redwood Forest National Park. At 5 pmn that afternoon we were 20 miles from Yosemite and we were involved with a head-on collision with a full-size SUV going about 60 mph in the other direction, but had lost control and went into our lane. The care was destroyed but my daughters (in the back seat, belted in) had only a few bruises and my wife and I had some minor fractures. We were taken to the hospital, treated and released. I want so say this: I never thought much about buying a Nissan but this vehicle was so well engineered that it not only saved our lives, but allowed us to go home. The vacation was ruined, but you cannot replace people. I want to compliment the engineering team at Nissan for producing such a safe vehicle (before the accident it worked just as advertised.
    Thanks Nissan, for saving our lives

  122. i have a nissan armada.that have problem in the air condicioned,i bring to the dealer at stefhen wade in saint george the suposted mechanic cheking,i pay for suposted piece in replaced for new one i spend about 600.00 dollar included labor,now the air condicioned still the same,not working no cooling,where can put in a complain at he dealer for bad work,

  123. We have owned several Nissan Vehicles but never again. Our Nissan Pathfinder recently had a major transmission failure. It turns out Nissan has known all along that these vehicles would likely have this failure. Nissan decided at some point to run the transmission fluid through the readiator. This is a major problem as cracks in the radiator line cause fluid to get into the transmission and cause catastrophic failure. For 3 weeks I have been told a regional specialist would get ahold of me (case #19449712). For three weeks there have been a series of lies about why I have not heard from them. I am out $3500 for a transmission replacement at a time when I cannot afford this and my vehicle (which I take great care of) failed when it should not have. Needless to say I am extremely upset.

  124. The worst experience ever,
    just be aware to bring your Nissan Car in other service location
    this is my experience:
    after a bill of $5,000, the (service adviser, he is call himself!!!!) Kevin Cunningham did the worst handle situation EVER!!!, I’m sorry to say that but this “Office Service attended or maybe is to much to call him like this, I cannot use any other words!!!!” is a UNPROFESSIONAL, unapologetic, and without any experience,
    I’m not bringing my car anymore in this disgusting service shop and I’m make sure all people I know to stay away from this location, I hope in this coming future Mr Kevin you have the same experience
    P.S I’m preparing a right complain letter for the Nissan USA Headquarters

  125. 31,000 miles on my 2012 Nissan Maxima… Sunroof explodes for no reason no impact, nothing….Nissan fails to support me what so ever. Worst customer service in the Auto Industry in my opinion. Bumper to Bumper warranty is a joke with Nissan. DO NOT BUY A NISSIAN!

  126. I am a single mother that brought a Nissan Altima in 2011 and I loved my car up until now. My car has problems with the ECM turning over and no throttle bdy response. The local dealership try clearing/fixing these problems and they couldn’t. The dealership is recommending replacing the ECM and Throttle Body which cost 1250 and 1100.00 I do not have this kind of money. I contacted Customer Relations which did not help. Can someone please help me? These problems are beyond anyone’s control being that it is dealing with the computer. Is Nissan cutting cost to sell cars because my car is not that old to be having computer problems….please help me!!!!??? I have a family and we need this car. My Case # 19899281…..

  127. t I returned my maxima 2012 lease to Nissan downtown Nashville. I didn’t have my contract, but I talked to Nissan about my residual last month I was told that is was 18,000 the dealer said 21000. I have been through this before with my Pathfinder. I paid it but not this time. I have owned Nissans for 12 yrs 3 maxi, 2 Alt, 3 Pathfin love nissans but the dealers are running good customers away why. my phone is 615-678-8082 or 270-304-8161 I don’t expect a lot u used to be good for consumer

  128. Dear Customer Service Representative:
    I currently own a 2012 Nissan Frontier with a Standard Transmission. I am very dissatisfied with the service department at Tom Wood Nissan due to an issue I have with my aforementioned vehicle.
    There is an unidentified noise that my Frontier makes when it is in neutral and there is not any load on the drive train while it is in motion. I’ve been working with shop foreman and the service manager at Tom Wood Nissan have been given the run-around about the issue. I’ve taken the shop foreman for a ride to demonstrate the noise, because this is such an uncommon issue.
    After the demonstration ride, they had my Frontier for a week. During this first service, not only were they to find the cause of this uncommon issue, but also replace a decal that was peeling off. They did put a new decal on, however it is crooked. They did not find the cause of the uncommon issue and they tried to tell me the uncommon noise and issue is from body flex, which I do not believe is the case.
    The second service call on the Frontier, I got the shop foreman during my lunch hour and took him for a ride so he can experience first-hand the issue again, as it seems to be getting worse. This is when he dropped me off at my dealership that I am employed at, which is three blocks away, to work on my Frontier. This time the explanation for the noise is the tailgate, jack, tool kit, and backseat were the causes of the noise. However, I explained to the shop foreman that this still occurs when I have people riding in the back seat.
    Then on the third attempt to resolve this issue, I stripped out my truck. I took off the tailgate, the spare tire, spare tire holder, the jack, the tool kit, the storage compartment, the trailer hitch, and the running boards and everything (rails, anchors, etc.) from inside the bed to demonstrate that these parts were not the cause of this uncommon issue and noise. This time I took the service manager for a demonstration ride for him to experience this uncommon issue. Again, they had my Frontier for over a week with no phone call, and I had to make the call to check on the status of the repair. When I called, they told me it was ready to be picked up and this time the explanation for the noise was that it was normal. The service manager was very non-committal and wishy-washy about the cause of the noise. I felt like I was getting the blow-off because he really didn’t know what was causing the issue nor how to fix it. Then he also told me the cause of the issue was due to my Frontier being so light in the back end because I had it stripped off. Remember, I had removed everything they blamed the noise on to show that those parts were not the cause of this uncommon noise and issue.
    Now, there was noise in the front that they lubed. But, I was also told the noise from the back was normal and all Frontiers make this noise in the back. When I asked to take a test drive to experience this noise in the other Frontier’s on the lot, I was told they didn’t have any standard transmissions but automatics. So, we took a drive in one with an automatic transmission. Never during the ride did that Frontier make the same noise. Even when we put the Frontier in neutral and coasted over bumps, which is when mine makes the most noise, this Frontier never made the same noise. Then we, myself and the service advisor, took a ride in my truck and it made the uncommon noise every time we went over a bump. He did not have any explanation for the noise, but was very surprised that this uncommon noise that my truck makes is called normal.
    Overall, Tom Wood Nissan has had truck for about a month (on and off) trying to resolve this issue. And I only have one receipt of any service work/inspection being done on my Frontier, and I had to ask for the one I have (along with waiting 20 minutes to get said receipt).
    I do know that I am getting the run-around from the Service Department at Tom Wood Nissan, and I do not appreciate it, because I am a currently a dealership technician and have been for the last 26 years, so I know that there is an uncommon issue with my Frontier. Honesty goes a long way with me. If they would be honest with me that they do not know the cause of this issue instead of giving me a line of lies, then I wouldn’t be writing to you now. Especially since they also know that I know the game that is played in the service departments of dealerships. I have offered them my help any way that is possible to find a solution to this uncommon issue, but I’m never taken up on it. I want this issue resolved and it needs to be resolved quickly as this uncommon issue and noise is getting much worse.
    I do not want Tom Wood Nissan to work on my Frontier any more. I would like a Factory Representative to call me so I can demonstrate this uncommon issue and noise so he can determine who the best is suited in this area to resolve this uncommon issue.
    I can best be reached at 317-457-3204 any time, and I look forward in hearing from your Factory Representative within the next 3 days. If I do not hear from a Factory Representative within 3 days, I will be forced to take additional actions to try to get this uncommon issue resolved.
    David Mills




  130. me n my husband went to heatige Nissan in rome ga to pick out a car we were pre approved thru a nother co and when we got there we felt discriminated against because we didn’t look the part we were called liars n the person helping us was very rude n short with us n made to feel less important than there nicer dressed customers what kind of co r yall running I mean dang yall wrent losing nothing but maybe a comission

  131. Tried calling customer srv. It’s ridiculous to long of a wait. I thought maybe a two to five minutes BS. Mailed my payment in and they never got it so I canceled that check and made an online payment. It was never pulled out of my account. What is going on

  132. I contacted Nissan to see what I could trouble shoot on my 2009 Nissan Altima because it will not start. The dash shows a car with a key in it but does not recognize the FOB. The nearest dealership is 45 miles from my location and I would have to pay to have it towed to the dealership. I wanted to see if it was something I could do to fix it before I am out a $200.00 tow bill and all I got is you have to take it to the dealer. VERY POOR CUSTOMER SERVICE.

  133. I received a flyer from Nissan Tustin in CA saying I have won one of the six prizes listed on it and asked me to claim it during Labor Day weekend so I went there on Sept 6 but it turned out it was just a spam and lie. I was told that I have won Bluetooth Speaker by Nissan Tustin in CA but they were out of stock, so they asked me to leave them a phone number as they were going to order it and ship it to me and they would call me once it has been shipped. They have never shipped it to me but instead of calling me to let me know it has been shipped, they started calling me to try to sell me a car, so I asked them again for the speaker that I have won and they have promised to ship it to me and of course they said they would do it again but never happened again.

    The whole thing is a big spam and lie done by Nissan Tustin and which has made very upset and disappointed with Nissan, so I will tell this story to all my family and friends to warn them not to be tricked by Nissan anymore and suggest them never to buy a Nissan vehicle since they are a big liar and what they have done has ruined their reputation, we can trust Nissan anymore!!

  134. Where do I start? People get married everyday right? So why is it SO HARD to change my name on the title so I can register it!!! I mean Really I have called and spoke to Nissan Finance over 5 times now, given them my marriage certificate, Notarized document of my new name and everything else they asked for. My car is due to be registered this month and I am yet on the phone again trying to get them to send the title to my local Probate office so I can register. Funny thing is I have another car financed through USAA I called them with the same problem and within two days the title was fed-exed to my house so I can take to probate office to get the name changed so it will match my insurance and drivers license..All I get are empty promises and LONG wait times to hear the same thing. This is my first Nissan and will be my last solely because of the customer service. The Nissan Connect sucks too always have problems with it and get the same answer from the dealer “it needs to be updated by someone else” .


  136. I think your service is abysmal. I have been paying my loan online for just under 4 years, and when I went online today, the website said I had to register with an email address instead of user id to make a one time payment. I went through the entire registration and payment process, then received an error message the transaction did not go through. I tried to cancel the transaction so I could go in and make a payment and ensure only one not two payments were made. I received a error message that my cancellation did not go through. I then tried to edit the payment to Monday instead of today and received the same error message. I tried calling 800-456-6622 and was ON HOLD OVER 30 MINUTES WITH NO HELP. When I received the error message a phone number was given which I called and was rudely told I called the wrong number and to call After 3 error messages and 1.5 hours, I do not know whether the payment will go or not. Did Nissan use the same company for their website that set up the Obamacare enrollees? Really!

  137. Tried to get service in TX and FL with very unsatisfactory results. Left the FL dealership in tears twice because of bad mechanics and hard sell attempt to get me to trade in. Would not give my keys back, so used extra key to get home.
    I would never buy another Nisson…….

  138. Very bed experience. Called costumer service. 10 times they put me on hold gor a long time and never got back to me. Very frustrating. I change the payment date they still charged me on the day they not supposte to. Can’t reCh costumer service . I will never buy a car from this company.

  139. I have a new 2015 Sentra,and I love it,but the radio is not very good,they put in a new and it is just as bad.They just don’t pick up well at all,my husband has a 1999 pickup with factory radio in it and it picks up wonderfully,as did my 2005 Sentra that I traded in.There for it must be a flaw in the radios you are putting in your new cars.Could you please check this out,or put in another kind of radio in my car.I do love my car,but I do love my music,I have driven a Sentra since 1992,and love them so much.Please help me out on this.Look forward to here from you very soon.Sincerly Eloise Hanna

  140. hello, my wife owns a 2009 Nissan Altima. we are having trouble with the steering lock mechanism to where the car won’t start and has left her stranded. I am a mechanic and had to drop the hardware and take the steering lock down and push the plunger in to get it started. since then it has happened several times. I went on line to see if there was a recall for this problem and there isn’t but thousands of Nissan owners are having the same problem. I saw that there is a warranty on this item for 6 years. 1st question is, why is it no recall on this item and second is , will I be able to correct this problem through a Nissan dealership since she has a 2009?

  141. How about when I returned my Lease March 2015, Nissan called me 30 days later and asked where was the car; “ummm I dropped it off in perfect condition, here’s a copy of my return receipt”. Do you know they kept calling because they couldn’t locate the car like it’s my problem. In the meantime they put it on my credit report, I then had to write letters to Nissan headquarters and the credit bureau. They manage to ruin my credit and finally they “so called” found the car. The balance owed on the is $1438 they claim. They are now being sued and because my new salesman for my new car was with me during both transactions; when I dropped off Nissan and picked up my new vehicle (Mercedes Benz Massapequa) he is my witness and he’s happy to do it! I’m tired of Nissan ruin people credit. To add insult, that was my second Murano I leased and I will NEVER GO BACK INTO ANOTHER nor will I let any family members drive them. Legacy Nissan sucks and not trust worthy!

  142. Ive only had my car 5 mos and I am VERY unhappy with it. I will NEVER buy another Nissan or step foot in a dealership. It was the worst car buying experience in my life and personally I hope they go bankrupt sooner than later.Oh BTW I have a 2015 Roque SELECT.

  143. The customer service is awful. I tried to pay my bill online. Kept telling me I coudnt use the password for one reason or another. I attempted to call and they said there was an unusual waiting time because of difficulties with their new website so I thought Id just mail my payment in and HOPE it gets there on time but now I don’t know which address to send my payment to because theres nothing that says a payment address.T/heres one for GENERAL MAIL, Customer affairs and package delivery. Now which one do you suppose I would use to get my payment there on time? We will omit the pkg delivery but I have not a clue which of the 2 to send it…General or customer relations HMMMM?

  144. Nissian Customer Service is the WORST automated system ever. There is no option to be transferred to an actual person and its extremely unhelpful!!!!

  145. I took my 2012 Nissan murano into Grubbs Nissan for an oil change. While at the dealership I asked about my sun visor that’s not staying up and asked if it could be fixed under warranty. Service advisor acted as if it was not a problem and consequently did not follow through with request. Its not likely I will be taking vehicle back to that dealership.

  146. We own a 2008 Nissan Hybrid with 65,000 miles .Our catalytic convert just rusted out .The warranty is 10/25 0r 80,000 miles .We went to our dealership and they had to order the part.

  147. We own 2 Nissans a 2008 Hybrid with 65,000 miles and a 2014 Rogue with 15,000 miles and were going to trade our 2008 for a new one in Feb. The Altima’s
    catalytic converter just rusted out and I took it in to the dealer for service ,the part had to be ordered.
    When I brought it back to be installed I found out the warranty was 10/25 or 80,000 miles what ever came first . Since I just missed the warranty I called customer service thinking that being a good customer and getting ready to purchase a new one in spring they would extend some professional courtesy.
    I was surprised that they said no exceptions

    that the policy was 80,000 miles or 10/25. No exceptions and if we were 1 day over due they would not cover the repair .
    I guess Nissan is so big that they do not make exceptions or try to help their present or future customers.
    Well that is fine they have just lost a good customer who will be going else where for their car in Spring.

  148. Attention: Customer Service

    In the last week of October I received a recall notice with respect to the passenger airbag of my 2006 X-Trail. I made an appointment at WoodChester Nissan in Mississauga, Ontario for Wednesday, November 11th, 2015. Upon dropping my vehicle at the dealership, I was notified at the Service desk of another recall for the Filler Neck Pipe which I had not received notification of. This particular pipe corrodes overtime causing holes which allows for gas to leak out and if ignited can cause a fire. The fact that I was not notified of this particularly recall is very concerning considering the obvious safety issues for both myself and my family. The service representative advised that there would be no costs to me associated with the repairs.

    In the afternoon of November 11th I received a call from the dealership informing me that in the process of removing the pipe a clamp was broken and they would require to keep my vehicle longer than anticipated. I was provided with a rental vehicle in the interim.

    On November 12th, I received another call advising that they were unable to locate a clamp and the entire fuel tank would need to be replaced. I was assured that this would be of no cost to me but what waiting to hear from the District Manager. To my surprise I was advised on Friday, November 13th that the dealership would not cover the cost despite the fact that the broken clamp was a result of their attempts to repair the recalls. I am appalled that WoodChester Nissan and the District Manager would refuse to repair my vehicle after they are liable for the need for repair in the first place.

    Shortly after receiving this information, I telephoned Nissan Customer Service to discuss my situation. I was advised that my complaint would go before the Review Committee and I would receive a response within 48 hours. I have now followed up with Customer Service three (3) days later and have been advised that a decision has yet to be made and it presently before the Senior Advisors.

    I have owned Nissan vehicles for 18 years now and have had no issues. I am appalled with the customer service that I am presently receiving given the issue was not caused by me but your employees.

    Sabeela Clarke


  150. I did have a complain and posted but never appears ?
    I am getting the car fixed myself on Monday since Nissan told me several times they did not care if you were 1 day after a warranty date their was no warranty,
    I was2 weeks late but 15,000 under my warranty.
    That is fine if only it had broken 2 weeks ago Nissan would have stood behind the car .Nissan advertised the customer family what a way to treat a good customer.
    We were buying a new car in Feb since Nissan can not help me we will be going now we will going elsewhere

    Received a call from James ,have tried for 2 days leaving messages and calls.
    Never gets back to me.
    Also my complain never gets posted ,I guess this why they have no complains .
    I just got Evie @ 451766 on the phone she said for me to hold and she would check.
    She was excellent but said the decision was made that we were our of warranty (3 weeks includes Nissan to order part and set service date )
    As far as James goes someone should talk to him about his phone non skills.
    Thanks Evie again Nissan has lost a good customer and we will not purchase from a company that does not work with customers .

  152. Just found out my Nissan 2013 Sentra will need a new transmission! Researching this issue online this is a common issue. It is truly unacceptable for a 2013 vehicle to have a transmission replaced. Why hasn’t Nissan worked with their consumers to have this resolved? I have never had this type of issue with other vehicles I have owned and it is only 2 1/2 years old. Nissan owes their consumers a response, reason or recall, seems to me there will not be many repeat Nissan buyers, me being one of them.

  153. I will never, ever, buy a Nissan, or ever set foot in a showroom again! I’ve often given them chances over and over again and I really tried to give them the benefit of any doubt, but sorry, it just isn’t worth trying any longer. All i have to say is that there’s to much compition out there. Went to “MY” Lexus dealer and purchased 2, after walking out of Nissan, they lost out, I gained, they lost. The best cars I’ve ever purchased.

  154. I purchase a brand new 2004 Maxima and I will never buy another Nissan. I have had to buy two transmission since I brought this car. And now my transmission is bad again. I cannot afford a 3rd transmission. The trans are bad for that year car. And Nissan has done nothing to help its consumer in the purchase to a new one. You have not even attempted to meet me half way on the purchase of one. The first time the trans went bad I had around 75k to 80K miles. I got a new transmission. The second time I had around 144K miles, I brought a new transmission. Now I have 232K miles and the transmission is gone. I do not know of anyone who has a car and the transmission keeps going bad when they get to around 75k to 80K miles. There should be a recall on this and I should be reimbursed for the money I spent. The dealership has my information and the VIN number to my car. They should send me a check. Never again. Don’t buy a Nissan

  155. Hello
    My name is Henry Jones,I took my 20130Nissan Sentra to the Albany,Ga,Nissan Dealership because the car’s engine check light came on.I took it to the dealership and paid $313.61 for the problem to be fixed.Less than 5 miles from the dealership the light came back on,I paid an additional $273.91 and I was told that the problem was fixed,on 12/12/2015 the engine lite has come back on.I am taking the car back to the dealership on Monday,and I refuse to pay any additional money to pay for repairs that were supposed to take care of the problem.I fact the 273.91 that I payed should be refunded to me,since the 312.61 that was payed should have corrected the problem if the service dept.knew what they were doing.If I have to I will file a complaint with the Albany,Ga.BBB.but I hope that this can be corrected on Monday,I await your reply.

  156. I have been calling the customer service number almost everyday since November 22 and wait on hold for over 30 min and still no answer. I need some customer service help with my payment and it has nothing to do with that website of yours.

  157. I have a 2005 Frontier which the automatic transmission has failed due to coolant contamination of the AT fluid. This is apparently a common failure with the radiator internal AT fluid cooler. The truck has been at a dealership since Dec 15, 2015 waiting to hear back from N.C.A. representative which I have been playing endless phone message tag with. It would be so helpful if the representative would of left a detailed message either via voice mail or email in regards to the case decision. Finally was able to speak directly with origianl claim representative, very polite and helpful but broken system. Tough job I imagine. Nissan has decided not to help with repair at all. F report card grade for Nissan.

  158. Had to get the IPDM module replaced on my car due to the ECM relay switch going bad. Left my kids and I stranded in the middle of the road at night. Found out I had a recall on it after I already had my normal mechanic replace it at the cost of $632.14. contacted Nissan consumer affairs about a refund and the guy proceeded to tell me that since I did not take it to a certified Nissan tech I do not get a refund. I didn’t know anything about that. He proceeded to tell me its in my warranty info. well I am the second owner bought it at 145,000 miles with no warranty. this is absolutely crazy not to offer anything.

  159. To Whom it may Concern:

    I hope this e-mail gets to you directly or someone that can assist me. In 2014 I purchased a Brand New Nissan Maxima 2013 from Downtown Nissan. Just two days ago I was driving on the highway coming back from work when I noticed the car has lost acceleration on the highway, I had to swerve into the left lane which is the most dangerous lane on the highway and dodge traffic to pull over. I had to pay a tow truck to take it to Scarborough Nissan, after they looked into the issue they said I would get the car back next day, the technician replaced two gas sensors and noticed the problem was still there, the car just would not start up. I received a call from Nissan Scarborough yesterday and they told me they have to order a NEW ENGINE ( MY CAR ONLY HAS 23,000KM !!) so my car will not be ready for another two weeks. Nissan is giving me problems because I did not purchase an extended warranty, I tend to escalate this as high as I can, this is the WORST service I have ever experienced. I can not believe this, I almost lost my life on the highway and had to pay for a tow in addition I missed 3 days work and Nissan is debating on getting me a car rental. At this point i’m so frustrated and just had enough with Nissan !! I don’t even feel safe in that car anymore who knows what else can happen when they fix it. We need find an alternative solution As Soon As Possible !!

    I have also called Nissan this morning, which was a waste of time but here is the reference number 21448351

  160. I have spent an extraordinary amount of time waiting on hold to speak to a customer service representative today. Over 25 minutes on hold the first time and had to hang up, waiting again now. I paid my car off in September of 2015 and still have yet to receive my title. Now I’m wasting large amounts of my time to make you aware of your deficiency. Ridiculous.

  161. Been on hold since 1:00 pm, Wed. Jan 27th, 2016….it is now 1:45….this is totally unacceptable….is everyone on vacation?…or do you only have 1 or 2 people answering inquiries thru your customer service dept? I am trying to take care of a billing question/problem…pls call me at 972-231-9727…supervisor is preferred, but at this point, will talk to anyone….or you can supply me with your email address and maybe I can communicate with NISSAN that way. I can see by above comments, I am not alone…….please respond to me ASAP….Thank You, Art DeBaugh…it is now 1:50…STILL ON HOLD!!!!!

  162. My 2004 Nissan Murano that has only 47,000 miles has a broken drivers seat. I have called Nissan Corporation office employees on several occasion. I was told to take the car to my local dealer for an estimate and inspection on the seat to see what exactly is the problem. The cost of the inspection was $147, I have called Nissan Corp. to inform them of the result of the inspection. The employee offered to call me back, he did a day later to inform me Nissan will not pay to cover the cost of the repair which is $2,000 after they sent me pay for the inspection. This is a known problem to Nissan Corp. on the Murano drivers seat. Nissan needs to do a recall. They are going wait for someone to be killed before they do this recall. I will keep spreading the word on the MURANO drivers seat to every potential buyer not to purchase a Nissan Murano they are not safe.

  163. The worst experience I have ever had trying to get someone “LIVE” to talk to. I traded in my 2013 Nissan Altima on a New 2016 Altima. The dealership that I traded the car into is cutting me a check in the amount $593.14 to pay off the remaining payments to satisfy the lease. I want to know if this will satisfy my lease with Nissan.I have been on the phone listening for over 20 minutes listening to your recorded message and that lousy music. Your company should be ashamed
    to have customer service phone numbers that no one answers.

  164. I have had five nissan cars in the past 13 years, had trouble with transmission on two of those cars. Nissan did fix them, however they didn’t offer me a loaner and told me to go rent one from enterprise car rental!! Really??? This is my LAST Nissan!! Was not happy with how I was treated.

  165. how is ciner parson plese chake this complint no
    c1602010047 yor nissan pepal and ceo se this masage plase conte me my phone no 9740137707 yor nat pravide sparpades you sall fore car one sparpadas chani to bangalore com howminey das tak telme and

  166. your wait time for current customers is way too long,,,,?????? trying too make sure ,your receiveing my payments, 2012 titan jim cotton sos#450375323 ph#4093552580.

  167. Dear Nissan of McKinney Owner/Management.

    We are writing this complaint letter in frustration and concern of how your Service Manger Kirk is doing business. Just to give you a little history of us. My wife worked with Nissan of McKinney for 10+ years and resigned do to management. We put this behind us because Nissan of McKinney service was professional to us under Dan, Brad, and Robert. My wife was hired by the sister store Toyota of Dallas. Just to let you know we were loyal customers and had bought 4 Nissans at Nissan of McKinney. On Thursday January 16, 2016. I took my wife’s 2015 Nissan Rogue to have a airbag light looked at for the passenger side. Upon review they said that they will have to do more work on it and to bring a back on Saturday January 18, 2016 and they would give us a loaner car. Upon dropping our car off I informed them the car was out of warranty because the car was driven 45,000 miles in less than a year and they informed me that this would probably not be covered under warranty due to the warranty expiring at three years or 36,000 miles. Ok take a look into this and let us know what the cost will be.

    At the same time I contacted Nissan Corporate Consumer Affairs and reported the passenger airbag light on a car about just over a year old but out of warranty. Nissan Corporate Consumer Affairs department said they would wait to hear back from Nissan of McKinney with an update. Nissan Corporate Consumers Affairs department spoke with Kirk who is the service manager at Nissan of McKinney and after two weeks of going back-and-forth with me Nissan corporation and Nissan of McKinney they finally came to a cost to repair the car. And, that would be $2600. On 1/29 Nissan Corporation Consumer Affairs department said that they would pay $520. We weren’t happy with the response from Nissan Corporation Consumer Affairs department so I contacted Kirk at Nissan of McKinney and he told me that Nissan corporate office was only covering $260 and that Nissan of McKinney was covering $260 total to make $520 being paid by Nissan of McKinney and Nissan Corporation Consumer Affairs department. I was not happy with the result so I called Nissan Corporation Consumer Affairs department and asked how they came up with that decision. I was not happy with the results so I asked for a supervisor to call us. On 2/2 the Manager called me and I spoke with here. She told me that was all she could do. Still not happy so I asked for her supervisor to call us. On 2/3 Another supervisor of Nissan Corporation Consumer Affairs department manager called me and I told her to call my wife to explain everything and also to have my wife explained our situation. The supervisor of Nissan Corporation Consumer Affairs department told my that she would cover $900 of the costs. My wife then contacted Kirk at Nissan of McKinney to have him email a breakdown of the costs involved with the repairs. My wife then relayed this information to me. On 2/5 I received a voicemail on from Nissan of McKinney stating that they were ready to repair the car and that I would be liable for paying $1700 and that Nissan corporate consumers department was going to pay $900 and they needed my permission to order the parts before they start the repairs. I was furious with the voicemail because it was relayed like I approved of them fixing my car. So, I called Kirk the service manager and he told me that he spoke to my wife two days earlier. And that my wife requested that they send them a breakdown or invoice of why they came to the cost of $2600 Kirk denied and joyfully laughed that conversation with my wife and never sent a copy of that invoice to my wife. After I got off the phone with Kirk I contacted my wife. My wife then contacted the supervisor of the Nissan Corporation Consumer Affairs department immediately. After that the supervisor of Nissan Corporation Consumer Affairs department contacted Kirk with Nissan of McKinney.

    The supervisor of Nissan Corporation Consumer Affairs department called my wife and informed that Nissan of McKinney took their price from $1700 down to $1100 they said that they did not know that my wife was employee of the company at one of their sister stores Toyota of Dallas. So they were going to give us the employee rate which they should’ve from the very beginning.

    On 2/5 I called back and I told them that they need to have our car detailed with Zak Tag because we bought it at the time of sale and that they need to have it done today before my wife picks up the car. They told me that they can’t have it ready today but would have it ready for us on Saturday 2/6 so on Saturday 2/6 my wife went to pick up a car without getting it repaired. They gave her a break down of the repairs along with a history of all service done on the car.

    Today 2/8 My wife took it to another Nissan dealership and the other Nissan dealership said there’s nothing wrong with the car there’s only the wire that had disconnected and they reconnected the wire and 10 minutes after driving this the airbag passenger light went off stating that it was activated.

    I believe that Nissan of McKinney service manager Kirk was very deceiving and carried this process on and on and on. I think he should of had this done from the very beginning. Nissan of McKinney has dragged us through this process for 3 1/2 weeks when the process could’ve been fixed and just 10 minutes I believe they were out to get even for no reason and to get a lot of money from us for my wife working as a old employee at Nissan of McKinney.

    This is horrible business ethics and I wanted management and the owner to know how ex-employees are being treated and possibly customers are being treated Nissan of McKinney will only get business with my leased car only due to the unprofessionalism and deceiving business ethics that they dealt to us. Please do all you can to correct the unethical practices of hardship, abuse, stress, and robbery that we endured in this situation. If no actions are taken we plan to submit this with Nissan Corporation Consumer Affairs department and to The Better Business Bureau of McKinney.


    David & Wendy.

  168. 01/12/2016 my co-worker brought me to Premiere Nissan. We met a Salesman who identified himself as Mr. Batiste (don’t remember his first name). He introduced us to Salesman JC. I told him the SUV I was interest in. My co-worker JC and I went to the clearance center to pick up the SUV. After the purchase was completed I was handed a key. We departed the dealership.

    01/13/2016 at approximately 5:55am I unlocked the door and when I opened the door the alarm was activated. I then realized that I wasn’t given the remote to my vehicle. I later called JC to inquire about the remote and he stated the owner only turned in one key and no remote.

    I later learned the name of the previous owner and on 01/16/2016 I contacted him and identified myself as the person who just purchases the Acadia he traded in but was informed by the salesman that he did not turn in both keys and the remote. He said that’s a lie he gave them both keys and the remote. He said that I need to go back and don’t leave until they give me the other key and remote.

    On 01/17/2016 I went to Nissan and met with JC. He showed me a box with a bunch of car keys that did not have one for my vehicle. JC tried to convince me that a lot of customers lies about turning in both keys and the remote. I told him I believe the previous owner. I once again call the previous owner and he returned my call while I was still with JC. I put the call on speaker and said “I’m at Nissan and they are still saying you only turned in one key”. He once again said “they are telling you a lie. Don’t you leave there until you get the other key and remote”. I asked him who was his salesman and he said Benny a spelled his last name O…. JC described this guy as their number one salesman and if that guy turned in both keys and the remote Benny would have given it to them. He stated that Benny was in Africa and would not be in for two weeks.

    I apologized to my neighbors for the alarm going off so early every morning. I told they the guy with the remote would be back to work in two weeks. My neighbors understand that due to my disability I can’t always get into the vehicle fast enough to prevent the alarm from going off. So I patiently waited two weeks for Benny to return to work so I can get my remote and other key.

    On the morning on 02/01/2016 I called Benny and when he thought I was a potential customer he was very pleasant. When I identified myself as haven purchased the 2010 Acadia that was traded in by one of his customer and the previous owner said he gave you both keys and the remote. He got angry and told me he don’t remember nothing about no key he will check and get back with me. He never got any contact information from me to call me back. I later call the dealership back and asked for a manager and I was connected Rob Stein and informed him of my situation and told him about the conversation I had with Benny and his attitude with me. Mr. Stine also tried to convince me that the previous owner is telling me a lie. When I told him I didn’t believe he was, Mr. Stine stated maybe the key got broken and I said that’s not true. He asked me how I know. I told him the man drove there with it. We soon ended the conversation.

    On 02/02/2016 after picking up my license plate and registration. I called back to the dealership and asked for the GM. I was transferred to a Mr. Collins who listen to my complaints and told me to allow him to see what happening and he would call me back. Mr. Collins call me back to inform me that he asked Benny to look for those keys and asked me to give him a couple of days.

    On 02/08/2016 Mr. Collins and I kept missing each other call so I stopped by the dealership to see him when I got off. Benny enter the show room and the receptionist pointed him out to me. He looked at me and said with a very nasty attitude “I don’t know nothing about no keys” and told me to leave him alone”. Mr. Collins sent a Ms. Janna Patterson to speak to me. She said he had someone in his office and did not want me to wait a long time to see him. I told her about my just encounter with Benny and wanted her to let Mr Collins know of my complaints. There were customers in the show room at that time and for him to be the top salesman his behavior is awful. In my opinion only a person guilty of something would be so defensive with someone they don’t know. She said she would let Mr. Collins know what happen. After a brief conversation with Ms. Patterson telling her everything surrounding my issue it became very clear what happened to my remote and key. At the end of our conversation I was told that when they get another GMC trade in with a key and remote it will be paired to my vehicle. I was asked to call once a week to see if they have one.

    On 02/10/2016 when I got off from work I called Ms. Patterson to let her know that I was not comfortable with them taking a key and remote from another customer to give to me. I told her that they are going to do to that customer what they did to me. She was not happy with my decision and said they were not going to buy me one. I told her that I am a christian and will not be a part of that deceptive dealing.

    On 02/12/2016 (one month later) I stopped by the dealership again and asked to spake to the GM. I met with Mr Stine who once again tried to convince me that there was never a second key. When I told him about my conversation with the previous owner he told me that it is illegal for me to call a customer and I need to stop call him. He said maybe the remote dropped and a tire ran over it.

    In 2005 I had a stroke. This ordeal has cause my pressure to be very high. I have been having severe headache almost daily since 02/03/2016. Somewhere in the past the practice of this dealership became lies, deception and oh lets blame the unsuspected previous customer. “they won’t know.

    Is this truly what the Nissan Corporation is built upon?

    This has been filed with the BBB

  169. Hi I own a 2015 and I was watching a commercial and I was wondering why all your new commercials are saying that your models are 2015 just wondering why it says its a 2015 when it really is a 2016


  171. I am truly upset. I was at Gwinnett Place Nissan a week ago for an oil change & tire rotation. At that time a salesman Rahsaan Huge asked me to test drive a 2016 Altima S and I did. Was very impressed. We discussed my buying, completed paperwork. However, I could not afford the down payment or $100 increase in my car note. So I left. A few days later I received a call but I ignored it. Today I received a call from Dustin, Credit Sales Manager, saying if he could do something with the numbers would I be interested in the car. I told yes but,” I didn’t have what they were asking in down payment and that my car note had to remain the same.” He said OK. That he or someone would call me back in about an hour if everything was ok. I received a call from Rahsaan to come in today. So I went and was told again about the $400+ car note. My question is why did they waste my time when, I had told them upfront all of my concerns? Is this your normal process to get someone to by a car. Dustin is a poor example of a credit manager by leading clients to believe everything is OK when it isn’t. I was truly appalled with this outcome and his I don’t give a care attitude as well as demeanor. I do hope something is done about this so no one else has to encounter it.
    Very Unsatisfied Customer

  172. calling customer service on the phone at the main location just to change my address I was on hold for 1 hour what is with this

  173. I paid off my 2013 Altima this past month through the Nissan Motor Acceptance Corp. “DirectPay”. I paid the car off in 3 years accordingly to plan never missed a payment and was not in need of any assistance or questions until today. I called to ask a simple question regarding my title and to confirm my last payment was made and accepted. I waited 10mins only to be answered by a woman from the “lease dept” (My car was purchased) and she immediately put blame on me for why was I on her phone line…..I DONT NOT DECIDE WHERE MY CALL GET TRANSFERRED AFTER 8 MINUTES…I SIMPLY GAVE YOU MY ACCOUNT NUMBER AND YOUR PEOPLE WRONGLY TRANSFERRED ME. I THEN HAD TO WAIT AN ADDITIONAL 13 MINUTES!!! I had a simple question of how the title would be handled and to confirm my payments were complete. 23 MINUTES later and a rude encounter for a reason I could not control. THIS WAS A TERRIBLE EXPERIENCE AND SERIOUS OVERALL SHOULD TAKE PLACE WITHIN YOUR CUSTOMER SERVICE DEPT. I paid you folks 27 thousand dollars as we agreed and never was a “bad customer”, with that much money given to you in a professional manor I would have appreciated some care and quality in return. EMBARRASSING! NEVER AGAIN WILL I DEAL WITH YOU PEOPLE.



    Ed M

  174. I lost our bill and don’t have account number to send online and am having a horrible time getting address to send it too. I co own with Michael Vandergriff. Thank you

  175. Hi, I am posting this complaint since I cannot find an email to email my issue to. My grandfather had his vehicle serviced along with an inspection on March 7th. The next day March 8th he noticed he had a flat tire. Being that he is 83 years old he cannot change his tire himself so I called Nissan Road Side Assistance, after I had notice Nissan in Simthtown NY of the issue. I called Road Side Assistance two times and never received an answer or a call back. After several hours of waiting we had to have a family member come over to help us out since Nissan failed to properly serve us. I then called Nissan in Smithtown to schedule an appointment to get the tire replaced. The appointment was for the next day March 9th. Nissan in Smithtown had to order the tire for the car since they did not carry that particular tire in stock. So when my grandfather went there on March 9th they changed this tire but then told him since he originally had purchased his tires at Nissan in Medford in August of 2015 he had to go there to get a new tire put on his car. So Smithtown Nissan removed the new tired (they had just placed on) and replaced the donut and told my grandfather that he had to go to the Medford dealership instead. Once he got there he had to wait over two hours for them to replace his tire. Three days were wasted dealing with Nissan issues. On top of all of this they misplaced his hubcap and both dealership claim to not have seen it. I am very upset that Nissan had treated my grandfather in this way, at either Nissan he was purchasing a tire. This type of experience received is beyond upsetting.

  176. I have been trying to contact my regional service representative for months. Lauren at 6157257907 has a voicemail that picks up at any hour that I call. I have left hundreds of messages on that voicemail and I have gotten two calls back. When I was unable to answer the call, we just go back to days and weeks of phone messages. I called another number and got a message to Lauren’s supervisor, Jordan– and guess what ?! Lauren called back and left a message to start the whole game again.
    We are soon in the market for a new car since ours is a 2005 Sentra, which has done really well (until this head gasket problem ) I wonder if we would buy another Nissan with this kind of Customer service.
    Our Case # is 21923635. Just ask Lauren !

  177. I have a 2008 Altima Hybrid and although I very satisfied with the car I am mystified that I can’t get a straight answer on how often the cvt oil should be changed or flushed. When I first bought this car I was informed not to worry about that until 100,000 miles. Later I was informed that a comparer test would determine when a change was necessary. After requesting the test I was told that that test did not apply to the hybrid and that the oil should be changed at 30,000 mile and later 60,000 miles. It takes 11 quarts of Nissan Matic W oil at $20. a quart plus labor making this an expensive endeavor.
    I intend to keep this car with the hope that Nissan will introduce another hybrid car like this one. I hope someone from Nissan Tech will read this and respond.

  178. I received notice that my Altima needs to have its hood latch replaced is is under a safety recall. I made an appointment to do so and when I arrived for my appointment I was told that they (Round Rock Nissan) does not have the part. They will order the part and let me know when it is available. I am shocked by the lack of customer service from the time of making the appointment to the time of the actual appointment. Common courtesy of providing correct information at the time of the appointment is not in the playbook of Nissan. I suggest that those who provide appointments and customer service be trained to be courteous and not indifferent. The real solution is to fire those responsible for not being courteous and then hire people who understand courtesy and service.

  179. I came in to the Clovis Nissan Store a few days ago. I had the worst experience I came to look at cars and I was harassed by sales . Who ever runs that store is just horrible management skills then I hear them speaking Spanish among themselves which is just so rude. I will never go to that store ,I will also let people know how unprofessional this place is.

  180. I have purchased two Nissan Rogues from Carolina Nissan in Burlington NC in the past four years and have been treated horribly by the service manager, Chris. I called Chris yesterday to set up an appointment and was jumped on about the way I completed my survey of a recent visit. Because I am always honest with my answers and the service was not a 100% satisfaction he suggested I go elsewhere for my service. He also said that the service people hated to write up my order because they new how brutal my survey answers were. He asked what he could do and I told him the employees need to do exactly what the survey asked. I also told him I wanted to be treated like I was the only customer they had when I was in there. He’s reply was that all customer wanted that – well is that not what customer service should be? I really like the service department and their work with my first Rogue but now they lack enthusiasm toward me. Not sure how they treat the other customers. I am a 55 year old woman and Chris spoke to me like a 6 year old child being scolded for doing wrong. I thought my answers were my own and did not think that the dealership was to pressure you into doing 100% if you did not get it. They want me to buy but go elsewhere for service? This really is a poor reflection on Nissan with a dealership acting like this.

  181. My SUV was diagnosed with a manufacturing defective transmisson and now has issues with the transmission cooler pipes splitting causing cross contamination between the radiator coolant & transmission fluid. Which resulted in a failure to the automatic transmission. The cross contamination had to have a new transmission, transmission cooler hoses & radiator replaced.I called Nissan corp and they are refusing to take responsibility I told them that they are putting familys in a dangerous situation. I also explained to them when I purchased my vehicle they where well aware of the situation but concealed that information from me and I let them know that I was pregnant at the time with our 4th child and needed the 3rd row thats why we traded, So I did not appreciate that information being concealed from me and putting my children in a unsafe vehicle. Nissan has caused me to almost wreck 3 times This has caused so much stress on me and my family.I have reached out to nissan corp several times with they refused to fix it or return it and give me my money back.And also I delivered my baby 10 days later after I purchased the pathfinder and the patherfinder had about 70,000 miles on it already so the transmisson could had easily went out at any time since it had known problems that were concealed from me and caused a very dangerous situation for me and my baby because when I bought the vehicle they concealed the information knowing that it could happen at anytime and refused to let me know even though my husband and I both asked if anything was wrong with the vehicle and they told us no they check the vehicles before they sale them by their mechanics.Something needs to be done before someone gets killed. My pathfinder only has 123,000 miles on it.

  182. Ada Nissan is definitely going downhill fast. Management is having an affair on the service drive and it is effecting the entire establishment. Not Good

  183. Nissan
    My experience with Gettel Nissan;
    You want to know how I feel about my recent Nissan purchase.
    I am a senior with multiple car purchases in my lifetime; none have ever been as negative as with Gettel. There is absolutely no desire for building any return business, continual disregard and disrespect, only get as much as you can and then to hell with the customer, lie, cheat & screw them out of as much as you can, then ignore…this must be their motto.
    One is supposed to enjoy and be happy about their purchase, Every time I look at this vehicle, I feel I was lied to and cheated which makes it impossible to enjoy. When I see a Nissan commercial, I change channels. When someone asks me how I like my new Frontier, I answer “don’t ask”. If Nissan would allow such ruthless, greedy, lying low class “persons” to represent your product, then you should not be in business.
    First I was convinced that my 2012 fully loaded, top of the line Camry w/ low jack, 11,100 miles that was in perfect condition, literally a new car and my 2002 GMC Serra were only worth $20000.00(Lie) (which really turned out to be more like $1700.00) Within one week I did return to Gettel requesting my Camry back, I was told it was gone. (Lie)
    The negotiator, I think his name was Darrin, asked if I would split the difference, I said ok. The last time I did the math the difference between 8000 and 6000 would be 7000; I overlooked that he wrote down 7038.50. This was done in the presence of the salesman Keith. During this negotiation I said before both of them that this w/b all, I asked does this include everything, tax, title, etc, that w/b everything included. Both heard and responded yes. This w/b the second time I made this statement to both of them. And they agreed. Then Keith and I when we went to Kevin, the one who typed up the docs, again, I stated the same agreement, this is the third time. Of course that turned out to be another lie; all expenses were added to the price. (Lie)
    This entire event took almost the entire day. At this time, I am tired and worn down. There was a misunderstanding of the cost for the extended coverage. When Kevin was talking about the tire and oil coverage, I mistook the cost of $500.00 for the cost of total coverage, not just tires and oil service. I was handed approx 6 to 10 docs to sign. but was never explained line by line the actual contract which had been buried in the stack of paperwork for me to sign. Had I known what was in it, I would not have signed it. I thought we would be going over the contract to concur we were all in agreement; not knowing it was sandwiched in the stack of papers they had me sign. I was sent home w/ my new Nissan w/o being given any of the paperwork. It wasn’t until the next day I realized they never gave me any paperwork nor have we gone over the actual contract.
    Now that I see the contract for the first time in detail, I was shocked. The split the difference was not $7000.00. But $7538.50 and when I called them on it, all of the sudden everyone, all 3, have amnesia. No one remembers the “split the difference”, “no additional costs”, the extended coverage was close to $4000.00, not $500.00. Had I been given the opportunity to go over the contract before signing, this mess would have been avoided? I have been requesting the negotiating paper with the $7000.00 to be the amount which included tax, title, etc. To date after multiple requests, this has yet to be produced.
    Now I have NO trust in anything they say so I asked for copy of the single piece of paper with the amount of $7038.50. I have requested this more than 4 times and still waiting. I am also aware that a copy c/b modified, so it’s unlikely it will say the truth.
    Both vehicles had car tabs that were only 3 weeks old and good for a year. I kept one that went on the Frontier and they kept the other. Then I receive by mail, a check for $20.00 for the tab which cost me over $40.00 that had 11 months covered on it. I went to Gettel asked why they did not reimburse me in full and was told to go to the county licensing and they would take care of the balance. Well, that turned out to be a load of crap, (Lie) just another way to get me out of their hair. How dirty can you get?
    Acting manager tells me that camrys are a dime a dozen,(Lie) no resell value and there were 300 available in the local area. I went to the Toyota dealership, they said they have 2 camrys and are always looking for camrys for resell and having a hard time finding. At this time they said my Camry was losing money that they had to drop the price again. Funny, several weeks earlier I tried to get it back and they told me it was gone. (Lie?)
    I went to Gettel because my tire was losing air, the manager told me it was because a change in weather sometimes affects tire pressure and sent me on my way (Lie) . A few days later I am calling roadside assistance to come fix a flat. Next visit to Gettel, This was a Sunday, I once again requested the negotiating paper with the $7000.00 to be the amount which included tax, title, etc… I was told by the assistant manager that he would call Monday to tract down this piece of paper. (Lie) That was about 3 weeks ago and still waiting for that call.
    This week I called to get info on the cancellation of the extended warranty. Kevin had told me that “they” would be reimbursing me the money by mail and it would take between 4 to 6 weeks. (Lie) Well, it’s been over two months now and I am very concerned with such a large amount of money coming to me thru the mail and being very vigilant at checking the mail every day. I spoke with the Gettel receptionist and left message for Kevin to call me with info, I also left voicemail. That has been approximately 5 days ago, no response. (Lie) I did track down the cancelation on my own just to find out that it was taken care of and the money was sent to the loan company within days of notice. Once again I am left looking for mail that is not coming for 2 months and once again I am discarded as old trash put to the curb.
    The staff at Gettel is dishonest and very incompetent and I have learned since my mistake of purchasing from there that they have a very bad reputation (no surprise there!) This is exactly what gives car dealers a bad reputation and ruins your brand as well as their name.
    Claudia Pannell
    1874 6th St, Sarasota, Fl 34236

    I WILL SEND PHOTOS TO ANY NISSAN REPREPEATIVE. I want my bumper fixed, locense

    I WILL SEND PHOTOS TO ANY NISSAN REPRESENTATIVE. I want my bumper fixed, license fixed and a full paint job for the damaged they caused to my WHOLE car.
    This dealership is not even worth one star. I brought my car in today (I made the appointment a few days ago) for an oil change, filter change and a wash. 2 hours laters I was called that my car was finished. At this point in time the service wasn’t bad at all. Kevin who I had spoken with seemed very nice. After paying for the services, Kevin told me my car was around the corner. As i approached my car, I proceeded to do a 360 to see how the wash came. TO MY SURPRISE THEY DIDN’T ONLY NOT WASH THE CAR, MY WHOLE CAR WAS SCRATCHED, MY FRONT BUMPER WAS SCRATCHED AND THEY BROKE MY FRONT LICENSE PLATE COMPLETELY OFF. I immediately grabbed Kevin to show him what happened and he ran away to grab a mechanic, I believe his name was David. Once I discovered this and requested they fix it immediately they both ran off and left me alone with a broken car. When I dropped my car off it was in perfect condition and now it is ruined. After 20 minutes of arguing and waiting for answers as to how something like this happens. They stated it ‘must have happened when they washed the car’. Look at the plate in the can CLEARLY SEE how filthy and disgusting it is from my travels that something like this didn’t happen ‘while washing it’. What’s even worse is, they weren’t even going to tell me/show me. Tomorrow I will be contacting ever head of department I can reach and reporting this matter. I will NEVER come back to this Nissan Dealership again.

  186. I have had several bad experiences dealing with the local Nissan dealership. To the point I now have legal issues. I would very much like to speak to someone.

  187. The complaints I have range from employees who answer the phone, managers, service advisors and so forth. It is to the point I can’t even get my vehicle serviced anymore. I have been hung up on my the phone operator as well as threatened by the owner.

  188. I have already had one court date due to the ridiculous situation and will Have at least one more. It’s to the point I don’t even want the vehicle anymore. I pay a lot of money to own this car and can’t have it serviced. Get treated rudely by phone operators who lie and then I’m threatened with harassment charges by the owner.

  189. 2014 Rogue…fuel pump recall. Radio/Navigation/Bluetooth doesn’t work. Got an extended warranty. Can’t help me for several weeks because don’t know when fuel pump will be available or the radio will be. been waiting over a week. customer service hung up on me once. second time, Erica was helpful but she has no supervisor. Supervisor refused to come to the phone.

  190. (The following is a copy of my complaint filed with the FTC) I am filing this complaint against Nalley Nissan of Atlanta for their deceptive business practices AND “specifically” against their General Sales Manager, Chris Kim WHO TELEPHONED ME TODAY AND THREATENED ME. Events began around the end of April/first of May when I received a solicitation mailer from Nalley Nissan advertising their special financing program for buyers with a bankruptcy discharge. I had received numerous similar mailings and ignored them because I retained my automobile and continued to make full and timely payments on it. However, when I received the Nalley Nissan mailer I had just recently learned that my loan payments were possibly not being reported to the credit bureaus. It was my understanding that if I got a new/used vehicle loan, post bankruptcy, those loan payments would be reported to the credit bureaus, thus helping to rebuild my credit score. For this reason only, I decided to follow up on the Nalley Nissan mailer and was eventually contacted by sales agent Marlo Taylor. An appointment was arranged to meet Mr.Taylor to investigate further the rates and details of their advertised bankruptcy financing. Mr. Taylor was very vague about the rates offered on this program, indicating that it was dependent on the buyer’s credit score. I new my credit score and shared it but Mr. Taylor’s response was that they could not use a credit score from an outside source. I asked him to use my score as a hypathetical but he then stated that other factors would need to be considered and that he would need to see my credit report. I was adamant that I did not want my credit report pulled because I’d rather pay my current note and not have it reported versus getting into another loan that may have a much higher rate because of my bankruptcy status. He insisted that they would only do a “soft pull” which meant it would not show up on my credit report. After several reassurances from Mr. Taylor that it would not show on my credit report, I agreed to complete an application that he presented as necessary to “soft pull” my report. After copying my drivers license, Mr. Taylor left with the app and shortly after returned with a credit report in hand. I don’t know what a “soft pull” report looks like, but this looked like a full fledged credit report. Mr. Taylor then presented a single page document that showed my credit score and summarized my rights as a creditor and asked me to sign it. I refused initially because it was looking more and more like a real report was pulled, there was nothing above the signature line explaining what I was signing to. Mr. Taylor continued to pressure me for my signature indicating that I was signing that I received my credit score. I left feeling very used and confused and disappointed at myself for signing something I didn’t want to sign. I emailed Mr. Taylor and the GSM (Chris Kim) the next morning (5/13/2016) to express my concern. Later this same day, I received an alert that my credit report was in fact pulled and showing on my credit report. I called Mr. Taylor and Mr. Kim, both of whom were conveniently unavailable, so I left voicemail messages. Days went by and I did not receive a return call so I chalked it up to a lesson learned. Feeling I wouldn’t hear from either, I posted a review on Yelp. LOW AND BEHOLD, OUT OF THE BLUE today, I received a call from Mr. Kim who threatened me to pull my Yelp review. I said three words besides hello and he hung up on me and would not receive my call afterward

  191. I took my 2014 Nissan versa to the service department for the 45k maintenance. I was told that the lower control arm on my car is tearing and needed to be fixed they service advisor took pictures of the control arms and sent it to the warranty people I have on my car they denied the claim that it was not a mechanical break down. My car is not even 3 years old I am afraid to drive my car now and fear for my safety I have talked to the service manager named Mark for mossy Nissan in National City the service advisor was Manuel Cortez. I feel that they should have at least kept in touch with me and do all that they can to resolve this for me. I probably will not be buying my next car here I feel that it is very poor customer service. I will also mention that to all my friends to let them know to go somewhere else to buy a car.

  192. Dear Sir or Madam,
    I went to Nissan and Kia of Middlwtown to get a key for my 2003 Nissan Xterra. I was told by my mechanic that my car did not have a chip key. When I spoke to Joey in service/parts he was going to cut a key for me, when his supervisor told him that key had a chip and would require programming at a cost of $110. I told him I would call to schedule, in the interim, I checked several sources. Again and again was told that the key did not have a key chip and did not require programming. So I called Nissan Kia once again to inform them that the key did not have chip, Joey and supervisor again insisted it did. The two said that if I had a key cut it would not work in the ignition.
    In the end, My mechanic sent me to autozone they looked it up found that it did not have a chip and made me a key for $2.99 and it worked fine.
    I’m disappointed, being a long time Middletown Nissan customer That the dealership, which are the supposed experts, got it wrong and have in other similar situations.

  193. If someone ever answered the phone, I would be able to leave a comment. Right now, I’m not very happy with you. I’ve called MULTIPLE times and have been stuck on hold forever. I need to give you a new debit card number for my payments as the one you have on file has been compromised and is not longer valid. I can’t reach you to do this. I answer my phone. You guys are HORRIBLE!!!!!!

  194. Rhetorical question and opinion based on experience – what happened to Nissan? Personal experience since purchasing my 2014- you own it just pay!

  195. I love my Nissan service department it not them with the problem……it is Nissan holding a part for a car so it cannot be repaired……WHY!!! I have been waiting for a transmission value to be released for a week and I understand other customers have been waiting much longer… I said before WHY!!! Would you like to be without your car for who knows how long? Makes me think twice about buying another Nissan!!!

  196. I need to change checking account # on my recurring payment but cant login to my account because dont know the answer to security question and they put me on hold forever what can i do give me a number to call where someone can cancel the eixsting account or change because payments will be rejected

  197. I have been trying to talk to a customer rep.,however this is impossible. I have been on hold for over 1/.2 hour and one picked. I am very disappointed with you customer service. All I wanted to do was make arrangements for Nissan to automatically take out the payment for my new lease from checking.

  198. Please review and understand why I will do all I can to discourage anyone from purchasing a Nissan vehicle.

    Your customer service staff are sub par at best. There are no true answers on emergency situations and when Nissan is at fault, the consumer still pays additional personal costs.

    Shame on you and your company. I hope you look long and hard at the photo of me with my dying child and that you sleep well at night knowing you could have gotten me killed in that 2015 Sentra with 14k miles and a bad transmission.


    Joyce Kasoff

    Begin forwarded message:

    Date: July 26, 2016 at 12:06:06 PM EDT
    To: “”
    Subject: Re: Your Inquiry to Nissan [ ref:_00DA09j8L._500F0yHJ1S:ref ]
    Re: case 23031764


    Just to follow up, I left a message for Nina, a supervisor (615-725-7156) to let her know that my concerns were not addressed, and beyond that, while you were out, there was no coverage to pick up where we left off.

    After the horror of being stuck in Arlington and Alexandria traffic with a vehicle that stopped every time I braked, and even experiencing complete brake failure a time or two as a result of what was wrong with my vehicle, I thanked God my vehicle was not struck and I was not injured. I looked to nissan to make things right. This did not happen.

    I was gravely inconvenienced and paid out of pocket. This was the first time I left the state or did anything for me since my daughter’s passing in March 2015. I purchased this car a week after she passed, despite not being ready to take on a payment because of her long and costly illness. I did this to keep my word to my baby.

    Because I could not get written guarantee of coverage for a rental car, my sister drove well over four hours on two days to pick me up and then to return for my vehicle. I had to purchase clothes for my stay and food as well, because I was assured by the person at service that my car would be repaired.

    I will be filing a complaint with the Maryland Consumer protection agency, and asking that my vehicle be recorded as a lemon. As I mentioned, it was my daughters last wish that her mom have a “safe” vehicle before she passed.

    Many, many people contributed to the purchase of this car. They will know just how “safe” my vehicle was (I am posting this to social media as well as the crowd funding site) and just how little Nissan did to make it right, and what a mockery you make of the phrase “customer service.”

    Additionally, I am contacting a local news reporter who interviewed me regarding my daughter’s rare and aggressive cancer to see if she will do a news story on the failure of my transmission on a vehicle with 14k mileage. I hope she will initiate an investigation into whether a recall is in order and just how poorly your organization addresses emergency issues.

    I will never buy another Nissan. I will never recommend Nissan. Shame on you!


    Joyce (and Brenna) Kasoff


    On Jul 20, 2016, at 3:11 PM, wrote:


    This correspondence does not address your determination that I will be reimbursed for a rental to pick up my vehicle. Nor does it address whether arrangements can be made to pick up my car on Sunday.

    Passport Nissan did not offer a loaner or rental or ask how they could assist me in any way. Nissan has done the very least they possibly can to address the fact that I was stranded in Virginia all weekend. I had to buy clothing, food, etc and lost a day from work over this ordeal.

    My brakes failed during one of the many times my car cut off. Because of this safety concern, I am printing all of my correspondence and submitting a claim with the Maryland consumer protection agency to have my car flagged as a lemon.

    Beyond that, i will share my story on Facebook….. What you didn’t know was that this vehicle was my dying daughters last wish for me. Many people contributed to make her dream a reality. I will share your response (or lack thereof) and encourage others to share, even through the cancer parents circles I travel on, to have this vehicle known as unreliable and customer service as pathetic.

    Kindly confirm your intention to pay my rental fees. I am currently driving a car loaned by a friend that has no air condition. You should have had good service at the beginning of this. Whether the failure was on the side of the tow or passport, or yours does not matter to me. It’s what you do to make things right.

    Kindly confirm the two items requested. Again, I’m printing and attaching all emails to my complaint.

    I anticipate your cooperation in resolving this issue.


    Joyce Kasoff

    On Jul 20, 2016, at 2:43 PM, wrote:


    Case # 23031764
    VIN # 3N1AB7AP0FY224048

    Dear Joyce Kasoff,

    Thank you for taking the time to contact Nissan North America and allowing us the opportunity to be of assistance.

    Based upon our previous conversation, we are requesting that you reply to this email and attach the requested documentation. This documentation will help expedite bringing your case to resolution.

    Case # 23031764 has been updated to document your concern. Please feel free to reply to this email with your information, or contact us directly at 615-725-7749 with any questions or comments.



    Consumer Affairs Representative
    Nissan North America, Inc.


    Begin forwarded message:

    Date: July 26, 2016 at 12:06:06 PM EDT
    To: “ ”
    Subject: Re: Your Inquiry to Nissan [ ref:_00DA09j8L._500F0yHJ1S:ref ]
    Re: case 23031764


    Just to follow up, I left a message for Nina, a supervisor (615-725-7156) to let her know that my concerns were not addressed, and beyond that, while you were out, there was no coverage to pick up where we left off.

    After the horror of being stuck in Arlington and Alexandria traffic with a vehicle that stopped every time I braked, and even experiencing complete brake failure a time or two as a result of what was wrong with my vehicle, I thanked God my vehicle was not struck and I was not injured. I looked to nissan to make things right. This did not happen.

    I was gravely inconvenienced and paid out of pocket. This was the first time I left the state or did anything for me since my daughter’s passing in March 2015. I purchased this car a week after she passed, despite not being ready to take on a payment because of her long and costly illness. I did this to keep my word to my baby.

    Because I could not get written guarantee of coverage for a rental car, my sister drove well over four hours on two days to pick me up and then to return for my vehicle. I had to purchase clothes for my stay and food as well, because I was assured by the person at service that my car would be repaired.

    I will be filing a complaint with the Maryland Consumer protection agency, and asking that my vehicle be recorded as a lemon. As I mentioned, it was my daughters last wish that her mom have a “safe” vehicle before she passed.

    Many, many people contributed to the purchase of this car. They will know just how “safe” my vehicle was (I am posting this to social media as well as the crowd funding site) and just how little Nissan did to make it right, and what a mockery you make of the phrase “customer service.”

    Additionally, I am contacting a local news reporter who interviewed me regarding my daughter’s rare and aggressive cancer to see if she will do a news story on the failure of my transmission on a vehicle with 14k mileage. I hope she will initiate an investigation into whether a recall is in order and just how poorly your organization addresses emergency issues.

    I will never buy another Nissan. I will never recommend Nissan. Shame on you!


    Joyce (and Brenna) Kasoff


    On Jul 20, 2016, at 3:11 PM, wrote:


    This correspondence does not address your determination that I will be reimbursed for a rental to pick up my vehicle. Nor does it address whether arrangements can be made to pick up my car on Sunday.

    Passport Nissan did not offer a loaner or rental or ask how they could assist me in any way. Nissan has done the very least they possibly can to address the fact that I was stranded in Virginia all weekend. I had to buy clothing, food, etc and lost a day from work over this ordeal.

    My brakes failed during one of the many times my car cut off. Because of this safety concern, I am printing all of my correspondence and submitting a claim with the Maryland consumer protection agency to have my car flagged as a lemon.

    Beyond that, i will share my story on Facebook….. What you didn’t know was that this vehicle was my dying daughters last wish for me. Many people contributed to make her dream a reality. I will share your response (or lack thereof) and encourage others to share, even through the cancer parents circles I travel on, to have this vehicle known as unreliable and customer service as pathetic.

    Kindly confirm your intention to pay my rental fees. I am currently driving a car loaned by a friend that has no air condition. You should have had good service at the beginning of this. Whether the failure was on the side of the tow or passport, or yours does not matter to me. It’s what you do to make things right.

    Kindly confirm the two items requested. Again, I’m printing and attaching all emails to my complaint.

    I anticipate your cooperation in resolving this issue.


    Joyce Kasoff

    On Jul 20, 2016, at 2:43 PM, wrote:


    Case # 23031764
    VIN # 3N1AB7AP0FY224048

    Dear Joyce Kasoff,

    Thank you for taking the time to contact Nissan North America and allowing us the opportunity to be of assistance.

    Based upon our previous conversation, we are requesting that you reply to this email and attach the requested documentation. This documentation will help expedite bringing your case to resolution.

    Case # 23031764 has been updated to document your concern. Please feel free to reply to this email with your information, or contact us directly at 615-725-7749 with any questions or comments.



    Consumer Affairs Representative
    Nissan North America, Inc.


  199. You don’t want to use Nissan customer service in Franklin TN. Their service is a joke and there apparently is no such thing as customer service in Nissan. If you do some research on the company you will see that their whole company is full of disagreeable people and they can’t even get along with each other. They have internal suites. And with all of this being said, their cars aren’t really good either. People are not happy with their cars and then having a bunch of company people playing stupid games with customers because it is cheaper than fixing the problems is disgusting. They want you to stop complaining about their cars and just accept that you are stuck with a Nissan at least until you can get close to breaking even on buying another car. I think Nissan should be forced to go back to Japan and shut down some of their useless offices here in the US. The first one that should go is the Franklin TN office. Franklin is a very small town and the low paid customer service people don’t solve any problems. Read postings on line. Not one Nissan owner is going to say that Nissan customer service people helped them. And the idea that they will waste weeks or even months of your time; knowing full well they aren’t going to help you but in fact are looking up legal issues to see best how to send you away with out any help while they string you along. I doubt that these people even know anything about helping anyone with a problem. That is not how they function. The sorry Nissan company apparently trains them to play along like they are concerned until they will finally have some girl named Courtney tell you that she has the full authority of Nissan behind her when she tells you that she is absolutely not going to help you at all. She will tell you that you have no other recourse either because she is the supreme one who makes all the final decisions about customer service. So in short, don’t buy a Nissan. If you have already made that mistake, get rid of it as fast as possible. They do not stand behind their cars. Nissan buyers are always unhappy. Read the reviews and see. There is already a recall on my 2016 Nissan. And if you have a problem that you have got to address, I would get an attorney to do it. What ever you do, don’t call those people in Franklin TN unless you like having your time wasted by people who are paid to do just that. Let’s do some good for our country and rid it of a parasitic company called Nissan. Oh, they have a page on their web site that looks like they donate to charities and they care about people. Look at the small amounts they give and it becomes clear it is for show only. They are basically a cut throat company who would rather do a customer dirty than give up one penny of what they get on on a car sale. I will never buy another Nissan even if it is the only car dealership left standing in our great US 0f A. Nasty Nissan needs to go.

  200. I bought a navara which I enjoy driving but I was lied to by the Bethal Nissan Sales men Billy van der merwe that the vehicle comes with an 5 year 90000km service plan and 5 year 100000 warranty. Very unhappy about this. The vehicle was even delivered to my house when I didnt even organise the insurance.

    • 2015 Nissan Altima
      4,500 miles
      Had car for 7 months

      My car has been in the shop for 45 days and they still cannot figure out the cause of the issue. 45 days on a brand new car , very ridiculous. Nissan Consumer Affairs is no help what so ever. The people you talk to are clueless about car issues. They have no idea what you are talking about and no idea about the problem that is going on with the car.

      The car smells like a babies dirty diaper that was left in the car and sat in the sun. The smell is disgusting and the mechanics cannot figure out what the problem is. Nissan Consumer Affairs rep said this is normal and it will go away in time. I tell them the smell made my 1 year old daughter cough , sneeze , and gave her watery eyes and I cannot have her in the car as the smell can be dangerous if inhaled for a long time because we do not know what the smell is. They didn’t care and said it will go away.

      45 days of the car smelling poop, that is enough time given for the awful smell to go away. The smell is toxic , very strong , dangerous , and should not be inhaled but Nissan does nothing about it.

  201. I had the worst experience of my life at Buena Park Nissan, CA. I went with my family to buy a Sentra, was welcomed by the sales staff who assured that they would match the True Car price. After finalizing everything, a sales manager by the name of Brooklyn came to our table and rudely threw the papers on the table, declining to sell the car at the agreed upon price. Then stared the nightmare. This man started taunting and abusing me, called me stupid, used inappropriate remarks against my daughter and finally said “Hit me if you can and then I will get even with you.” What had I said to provoke him I do not know. I was only a customer trying to buy a car. I was stunned and flabbergasted. What kind of customer service was this. When I appealed to other staff members standing around, no one bothered to intervene. Brooklyn went on making rude comments. Either he was on drugs or was outright racist because I am a Sikh wearing a turban. I wanted to talk to the General Manager but he did not bother coming out.

    I am posting this comment to inform others who may be interested in buying a car, to avoid this agency . I may mention that I drove 5 miles to Cerritos Nissan and got the car I wanted at a reasonable price with excellent customer service from Saif Kadri and his team.


  202. I just sent an email to customer service and hope to hear from them soon. I purchased a 2017 Pathfinder and of the 9 weeks I have owned it, the dealership has had it 3 weeks working on electronic issues that are out of my control. I will give Nissan the opportunity to respond and save their reputation with me.

  203. At December 2015 I buy brand new Nissan Note At begining of July I find out problem with air-condition, they told me that they have not part in stock, so they must order it from central stock (Amsterdam or UK I guess) and told me it will take 7-10 days to get it from stock.
    Ten days later I call service to see the status of ordered part and they told me that faulty part they get at august 25. !!!
    I am totally disappointed.
    I buy Nissan because I believed in quality and good service, but now I am not so sure. If this is happening now when the car is under warranty, I am asking myself what can I expect after warranty period will end.
    It is incredibly to me that part from central stock need more than one month to get from Amsterdam to Zagreb !!!
    For example, when I buy something thru ebuy from Germany or UK I get it in 4-5 days, from China 15-20 days and from Amsterdam it need more than one month!?
    I am very, very disappointed and asking myself do I make mistake to buy Nissan instead of German, Italian or American car because I am sure that any spare part can be send much faster than Nissan part.
    I am very unhappy and completely disappointed and this is not a good advertisement for Nissan.

  204. horrible. every time I call the wait is anywhere from 20-50 minutes.
    trying to make a payment so that my car does not get repo and no response from your customer service.

  205. west palm bch Nissan dealership has liars as a sales person as well as a credit mgr they need experienced people to handle customer complaints

  206. I brought my 370 z into concorsville nissan for a passenger side window issue on Friday, I received a call from jazz on saturday that the switch would not be in until Tuesday and they wanted me to return the rental and come back on Tuesday. I am a pilot and it was not possible so I got a call today (Monday) that my car was ready. I received a bill for 2 days rental. This is unacceptable the car was purchased new and is under warranty, I have purchased numerous cars and referred allot of people to concordville Nissan. I find it hard to believe that for 72 dollars they would be willing to ruin a relationship and any future Nissan sales….

  207. I test drove a 2017.5 nissan murano and knew that I wanted to purchase the same automobile that I had test driven. The color was not available at the dealership so the car had to be ordered. The sales person told me he found the car and it would be delivered in 5 days. When I went to pick it up I told him it was not the same car that i had test driven but he ignored me. Due to poor peripheral and night vision I made it clear during the test drive that I wanted the safety features on the sideview mirrors. Also I ordered a 2wd and the car was an awd. Once again he ignored me when I pointed this out to him. I brought the car in for service because the warning signals on the side mirrors were not working. I was told this car did not have these features. I am being forced to pay for a very expensive car that the salesman incorrectly ordered and have been ignored and lied to . I was told there are no such cars available. I did my research online and found many. Still no answers…they just want me to go away if they ignore me…I will not. I am unable to drive once it gets dark without the warning signals of a car in my blind spot. Nissan autonation Chandler you should be ashamed of your behavior. What I thought would be a wonderful experience has turned into something worse then a nightmare…

  208. After a service to my Nissan PM03 ELM on Monday 4 Sept 2017, I was informed that the SD card for the sat nav needed replacing at a cost of over £100. The fault was described to me as the contacts on the SD card were worn. I do not need any updated maps, as I am quite happy with the maps that is on the SD card at present. The card once inserted does work for a period of time and then a error is displayed “Please insert SD card and only use Nissan” As you can expect I bought the map data when I purchased the car new 5 years ago.
    1 I do not expect to pay for the data again
    2 I could buy a tom tom with life maps updates for less than £100
    3 I am willing to pay for a new SD card
    Could please provide me with a new SD card.


    Peter Martin


  209. After purchasing my 2017 NIssan Rogue SV in August 2017 from Nissan Dixie in Mississauga, I found that the fluids were NOT topped up, in fact the coolant was below the minimum line and vehicle was emitting burning smell so I called and emailed to complain but just got an auto-message indicating someone will contact me but no one did. I made an appointment and went in on Saturday, Sept 2nd and the coolant and windshield fluid were ‘topped up’ and I noticed the coolant was only topped up a bit over the minimum line and the smell still persisted! After more messages and emails, I finally got a call back and returned to Nissan on September 26, only to find the smell came from some labels, stickers that were burning under the vehicle and problem should be better now that Mechanic removed extra paper. However, noticed that the Rustproofing and Undercoating Platinum package I paid for were NOT performed as indicated on the form dated August 21, 2017 and when I told the Service person, he made me an appointment to return AGAIN on Tues Oct 3 to drop off my vehicle and pick up on Oct 4th evening as they only do service in the morning and I work and live quite a distance away. I am disappointed that my inquiry about the burning smell had to reveal yet another issue that was not appropriate – I purchased the Lifetime Platinum rustproofing, undercoat anti-perforation and undercoat sound shield and NOTHING was actually done and I found out by Fluke. Let’s hope my return on Oct 3 does not find yet another problem. I have arranged for a loaner/rental (which I hope they don’t plan to charge me for!?!). Actually I would prefer to be refunded for this package I purchased (Package was $1,500 but I got some ‘bonus bucks’ and paid $939 plus taxes for this Lifetime warranty up to 10 years with treatments every 2 years) I prefer to take my business elsewhere where not only is it cheaper but the job will be done. Please advise if this is possible. Thank you

  210. My car was totaled in the Houston floods at the end of August 2017. After much research I purchased a used 2011 mini Cooper S from Central Nissan in Houston on September 4, 2016. Because so many vehicles were lost in the Houston floods it was impossible to get a rental car so it was important that I purchase a vehicle quickly so that I could get to and from to work. I drove back and forth to work on September 5th, 6th and 7th. On Friday September 8th while sitting in traffic, white smoke began profusely coming out of the tail pipes of the vehicle (at this point I had driven the car maybe 100 miles). I called Central Nissan and told them what was happening and they told me to bring the car in, which a did. They gave me a loaner car and said they would have their service department fix the car. On Friday September 15th they told me the car was fixed and ready for pick-up. I picked the car up on the 15th and the car overheated on the way home. I immediately called the dealership to let them know and I told them I did not want to drive the car back to the dealership since it was overheating. They brought me another loaner car and on the Monday, September 17th a tow truck picked up the car. In the meantime I was obviously very reluctant about keeping the car. When the ad was placed with Central Nissan it included a statement “Your buying risks are reduced thanks to a CARFAX BuyBack Guarantee”. Although I asked about information regarding the buyback guarantee, that information was not forthcoming and they assured me that they were going to fix the car. By September 22nd I had not heard back from them so I sent a text to my salesperson and they got back to me on September 23rd and told me the car was fixed and ready for pick-up. Today is October 3rd and the car overheated on my way to work – I have driven he car a little over 100 miles since I was assured that the car was fixed. I have literally driven the car less than 10 days and a little over 200 miles since I bought the car 30 days ago. I am obviously extremely unhappy about this situation and I need someone to contact me to see what my options are. Many people lost their vehicles in the Houston floods. I feel like I have been taken advantage of and continue to be taken advantage of in this situation.

  211. I have a 2000 Nissan Xterra that’s been a very reliable vehicle. Basic maintenance such as regular oils changes every 2500 miles, new plugs and wires every 100,000 miles, new timing belt and water pump every 100,000 miles, new belts and hoses every 20,000 miles. I now have 483,000 miles and still driving 60 miles one way to work. Of coarse mechanical things breakdown and wear out, but most problems are because people are generally lazy and easily neglect their vehicles then wonder why they breakdown. Most of my vehicle have had high mileage, but nothing like the Nissan which is over double the mileage then the others, This is the best vehicle by far.

  212. In 2011 I needed a dependable, economical car to drive to work. I travel 90mi a day to and from and needed a car to last 7yrs to retirement. In the second year Nissan had to replace the motor due to piston slap. Kudos to the maintenance dept that was completed without issue. I gave the benefit of doubt here and hoped for the best. Bad move on my part. While on vacation some 1300mi from home the transmission crapped out. Total failure at a cost of $3700.00. The vehicle only had 153,000mi on it. I expected much more out of a Nisan and did not get it. The vehicle was a 2011 Altima 2.5S model. Vin1N4AL2APOBN496903.
    To be blunt, I am done with Nissan. The repair shop told me the Nissan CVT transmission is the worst. Retired now and looking for a vehicle to do some traveling in but will not even look at a Nissan. I am not going to be able to get the repair cost for trade in. I’m sure Nissan will just shrug their shoulders at this post but they got their last dime out of me. Currently between the Toyota Highlander or the Buick Enclave.

  213. I recently viewed a commercial for the Rogue which showed it’s driver completely disobeying traffic laws in order to get to his girlfriend.
    This type of commercial makes me NOT want purchase this vehicle. The total disregard for laws and safety puts your corporation in a bad light and I would be very concerned about buying your vehicles.

  214. Good Afternoon

    I am writing because I have a current case open and I have not received an update regarding it. The case number is 29869237 for a 2014 Nissan Pathfinder. I brought my care to Nissan Service in Waldorf for a warranty check and I re-addressed the problem that I was having with my gasoline indicator.
    In Dec 2017, when I was in for an oil change, I brought up the issue regarding my gas indicator and the service managers working that day, (Sean and Phil) informed me of the gas problem and currently Nissan does not have a solution to the problem. I would have to wait for a solution. I purchased the vehicle used and the car is no longer under the bumper to bumper warranty. I dropped my car off 2/16 and I brought up this same issue. My service manager Kelvin was extremely rude and requested from the tech onsite to find out what the issue was. He said Nissan has no resolve and they would have to complete a diagnostic.

    My concern is why am I being charged for a diagnostic test when Nissan identified this is a problem. Kelvin also informed me that the job would be $1300 to fix and did not care to explain the work required and just wanted to know when he could order the part to start the work. I don’t work for Nissan and I was informed of the problem and trying to get it rectified. Why am I being penalized for the work that needs to be done. I believe this work needs to be covered because Nissan provided me with faulty information, information that was not true and information that is faulty. I was told by the service advisors in Dec. this problem is occurring on a number of 2014 models and I am not the only one with the problem.

    My car is currently at the dealership in the service department sitting with an issue that is unresolved. I would like this matter resolved as soon as possible and do not mind escalating the issue when necessary. I am out of transportation of my own car and cannot appropriately transport my children to and from school because I do not have enough space. I am not only being penalized for the work that needs to be completed but for the rental car in which I was told by, Zara, and I may have the name correct, that I would have a loaner car. This was not the case. Since I have dealing with the service department in Waldorf MD, I have experienced nothing but terrible customer service and poor communication.

    As a consumer, I cannot help but to speak on this experience and to people who should know because it has not been pleasant. I would like this matter resolved and with no penalty. Resolution #1 Nissan purchase extended warranty plan for my 2014 Pathfinder to cover bumper to bumper. Resolution #2 Nissan cover the work for services and repair required for the gas indicator to be fixed. Resolution #3, I pick up my vehicle with no fees associated, i.e., rental and diagnostic fee. I would not be in this situation if Nissan did not inform me of the information they provided. I should not have to pay for incorrect information or the lack there of.

  215. On February 10, 2018, my son was driving the 2009 Nissan Altima Hybrid when the car started shaking and losing power. He took the car to the Buena Park Nissan Dealership to have the car looked at. The car was diagnosed with the fact that the catalytic converter had went out and that he needed to replace the catalytic converter, the ignition coil and that the head gasquets needed replaced as well as the heads replaced for a total of 5100.00 dollars. The representative stated that all this needed to be done for the car to run. It was determined that the catalytic converter is still covered by warrenty. Further research showed that the ignition coils are also under the same warrenty. When my son and I went to the dealership on 2-18-2018 we were told of the ignition coil information. When my son called the dealership on 1-19-2018 he was told the other service representative was mistaken and the coils werre not covered. Upon further questioning the first representative then said that was correct that the coils were covered but that they wouldn’t be covered as this was just a recomendation that the coils be changed. My son further prssed the issue and was told that that was the way it was. My son then indicated he would like to have the work done that was under warrenty as we had previously had the car in for spark plugs and preventative maintenace just 3-4 months ago at a different dealership. My son was then told that no warrenty work could be done unless he agreed to the coil replacement at his expense and the head gasquet Etc work be done at his expense. That this was thier policy so they would not just do the warrenty work. I understand the need to make money but this is ridiculos that my son’s warrenty work will not be performed unless he agrees to pay to have something done. I was the previous owner of this car and really loved the car but i am seriously reviewing my choices to ever buy another Nissan product if this is how they treat thier customers

  216. My family and I have been loyal customers for Nissan for 20+ years. I am outraged at one of your employees in Customer Service. His name is Mike Dollar.He works at the Jackson, MS Cannon location. He yelled and cursed out my daughter over the phone and for verification purposes please check the recorded phone call. I am requesting that you investigate and deploy consequences upon him.He did not have the information we needed, which proves him incompetent of his position. He also does not honor Nissan qualities of integrity, respect, and hard work! He was very ugly. I do not desire to take this matter in further because I know Nissan stands for it’s loyal customers! He was unfair and rude. Cursing and yelling at customers ONLY makes them take their business else where!

  217. Contacted by finance dept. I’m 5=21 claiming one of 2 payments had not been received hung up on 1 st rep Michelle 2 nd Carlos I could not understand he gave me wrong directions as to what to do asked for supervisor that was not at all helpful.Disrespects treatment for customer of 2 nissan s and a customer for over 6 years who pays her bills .Now I have to get a fax at my bank and then fax to you proof of my payment made. Take payments out thru checking by phone instead of only mailing pay ments. So upset

  218. receive call 5 21 from michelle that apr payment was not there.hung up on her because of extreme rudeness next talked tl carlos who could not be understood.gave me wrong info. now i must fax a copy from my bank to prove checks for 2 cars cleared 4 27 . all this trouble and time really has me angry. suggest you counsel your finance dept on customer service procotol including your manager jessica. why dont you have your payments called in instead of only mailing them in?

  219. I just got a 2017 frontier sv 4×4 air bag light came on one week after I got the truck truck is still under warranty took it in and said would not be covered someone messed with it when they put seat covers on cost me 160.00 just to check out to see what was wrong they said was unplug left front seat then they said if it come on again I would have to pay I have had this truck 2 months and the warranty sucks I have bought and new Nissan in 2004 with never buy another one service u screw u big time

  220. I bought a 2011 nissan cube in November of 2017 and I justmhad to take it in for service to find out my transmission is bad and then was informed that this is a common problem so call and see if its included in the classaction law suit so I can get it fixed when I called they said no it was not only 2010 well from the day it was produced was in 2010 so I am not sure why this particular model is not included in the problem when all dealers , service depts and Nissan them selves know it is an issue.

  221. Was told by NISSAN LEAF customer service to contact Nissan Consumer relations, called and operator said they don’t take complaints for Nissan LEAF dealers and that they would reconnect me to Nissan LEAF customer service, just playing games, just as bad as the dealer.

  222. I have a 2016 Frontier with 16400 miles on it. The right front brake rotor and brake pad are grinding and need replacement. I took the truck to my local Nissan dealer and they won’t replace brakes under warranty . They said it’s a normal wear item. I asked why then was it just the right front brake and not both front brakes. His answer was rust on the caliper ground down the surface and I should drive my truck more. He said the more I drive my truck the longer the life of the brakes. I then contacted Nissan corporation consumer service and they also refused to warranty the brakes. I’m the owner of five Nissan vehicles two I purchased new in 2016. I’m in the market to replace my wife’s 2016 Rogue and it will never be another Nissan. For me it will be a Toyota I don’t care if their more expensive it’s worth it. I have a very good friend who was a service manager 34 years at a Honda dealer and he said it’s probably a bad caliper, He said he would have repaired the brakes under warranty. Nissan, kiss my ass you just lost a loyal customer for something you should have fixed.

  223. “On 8/31/2018, I took my 2014 Nissan Altima into the Fred Hass Nissan Svc, dept. for an oil change, in Tomball TX and while there, reported that the Supplemental Air Bag Warning Light was remaining on after 7 seconds and remained on all the while the vehicle was being driven. The service advisor stated that code found was cleared and no repair was recommended. On 9/5/2018, I informed Carlos Escobar, Svc, Mgr. at Fred Nissan and informed him that the Supplemental Air Bag Warning Light was on again. Mr. Escobar made a 7AM appointment for me to bring my vehicle to the svc. dept., on 9/6/2018 for further diagnosis and he would contact Nissan for recommendations. Later, Mr. Escobar informed me that he had spoken with someone at Nissan and was told that Nissan would not cover the cost of any current or future repairs to the Supplemental Air System, even though it was a safety issue. Unfortunately, the Gold extended warranty I purchased does not cover malfunctions of Supplemental Air Bag system or any of its components. The Supplemental Air Bag Warning Light continues to come on upon a cold and warm start and remains on while the vehicle is being driven.”
    On 10/1/2018, at 4:27 PM, Mr. Escobar called and informed me that Nissan would cover the replacement of the computer module for the airbags, but I would have a $200.00+ deductible.

  224. Drove 3 1/2 hours to Jackson Tennessee to buy a suv from Carlock Nissan had deal in place b4 I left home when I arrived Tim and Earl changed the deal by over 2k !! Spent 4 hours left after dark next morning had 3 different floor mats in suv !! Didn’t fill tank didn’t even wash SUV !! The worst dealership I’ve ever seen !! I’ve bought 3 2018s and 2 2017s this year will never buy another Nissan if u let them get away with treating me like this !! Called and ask for the right mats was told NO

  225. I just had a bad experience in buying a new car with Metro Nisan of Redlands.
    Here are the experiences which I met :-
    1) when I was dealing with salesman the price was $16,899.00 but after I had signed the contract, I found out that the price was $18.899.00 different from what we deal with , and what he quoted for me. And the manager just explained that because of my interest rate had lower to 7.9% so I had to bought the car with the price of $18,899.00 , and I wasn’t told me that when we were dealing on the deal.
    2) After I had signed the contract, I just found out that the car of the rear bumper was damaged when I inspected the car before I left your dealership. And I had asked a body shop estimated the price to repair it with just changing the bumper. It costs about $830.00
    So due to the damage of the bumper, the car should be sold below the market value.
    They just screwed me up. The Manager also told me that they are not guarantee that all the new cars are 100% without damaged.He just promised that he will fix the bumper cuz he want me to feel happy buying the new car.
    Can anyone tell me what I can do and how to make a complain of the deal that how they do business?

  226. I have owned Nissans for the past 20 years. I have had my last ones on auto pay. They did not take last payment out after 5 years. They did not notify me by mail email or telephone.
    I found out when I checked my credit report. It went from 815 to 695. I immediately contacted NMAC. It connected me to a collection part. Paid it immediately. Unfortunately they did not give me full amount. They charged me 69$ late fee. I even added extra to cover additional if needed. I waited for them to say I paid in full. Never received it. Called back and they informed of late charge. Now I am 60 days late. Finally explained everything to him. He removed late charge.
    I then said I wanted to talk to credit department, they wouldn’t allow. I then wrote letter explaining everything. They denied my protest.
    I was sitting there with 100,000 in my bank account. Why would I not pay last payment.
    If your company will not do anything to correct this, rest assured no one in our family will ever do business with Nissan again. It is just wrong to ruin someone’s credit for no reason
    Terry & Paricia Wright
    6352 E Barwick Dr
    Cave Creek Az

  227. Bought a Nissan Pathfinder one week after my parents in 2014. Within one month….Inside screws holding up lift gate rusted?? inside the car? yup…snapped and dead weight fell just scrapping my wife’s hand as she was removing groceries. Brought to Nissan, mechanic cut the factory wire holding it in place…yes he cut it, then tells me $3000 to fix trunk….4 yr old $50,000 car due to rust inside the trunk. Alternator goes one week later, $1500 dollar bill, came to get my Pathfinder and it was left overnight with hood open and snow all over engine, nice customer service and respect for my car. Same time alternator was fixed I now have a leaking cylinder. coolant leaking out…few more thousand there. No one gives a S”T at Nissan…biggest mistake of my life. Going to sell this crap car and buy a Honda, reliable car and customer service is through the roof….would never allow their product to fail like this on a customer and leave them hanging. GARBAGE company…GARBAGE customer service

  228. CVT for 2008 Altima went out and cost to fix is 3500.00.
    My daughter who is in high school purchased car in 3/19 . 4200.00
    We had no idea the problems with transmission , and wasn’t informed by Paducah Ford the lot where we bought it.
    We trusted the mission name and put our faith in that the car was reliable.
    So now she still making payments on a car that run!

    We will never consider another of your vehicles again .
    Company should step up and do the right thing and fix!

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