Contact New York And Company Customer Service

Contacting New York & Company Customer Service Center

Contacting New York & Company Customer Service Center

New York & Company is a specialty women’s apparel company offering trending styles at a low-price. The values of the company translate into exceptional customer service. The company focuses on business results, understanding the needs of the customer, respect, integrity, as well as how the company affects communities.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is available Monday through Friday 7am to midnight and Saturday/Sunday 10am to 6pm, EST.

  • Customer Service: 1-800-961-9906
  • Online Orders: 1-800-324-1952

The customer service department relating to in-store experiences is available Monday through Friday 9am to 5:30pm, EST.

  • Store Relations: 1-800-723-5333

The customer service department that handles credit card payments is available Monday through Friday 8am to 9pm, EST

  • Credit Card Customers: 1-800-889-0494
  • TTY: 1800-695-1788

Mailing Address

New York & Company450 West 33rd Street5th Floor New York, NY 10001Attn: Customer Service

Or

NY&C Rewards Credit Card Comenity BankP.O. Box 659728San Antonio, TX 78265-9728

Official Website

Customers visiting the official New York & Company website http://www.nyandcompany.com/nyco/ have the ability to search for the latest styles and trends, look at the newest arrivals and make purchases. When making a purchase, you can choose between tops, bottoms, petite sizes and tall sizes. There is even a section of the website dedicated to clearance merchandise. If you are more interested in connecting with the customer service team, there is a wealth of information on the Customer Resource page.

Social Media

There are two types of posts on the social media pages of New York & Company. One relates to new products and the other relates to customer service. We were interested in the interaction between the customer service department and customers. When customers asked questions or voiced concerns, the average response time was less than 30 minutes. If you post a message on Tumblr or Pinterest, the response time was more than 48 hours.

Customer Service Email

We sent an email to the customer service department asking for information relating to returning items purchased online at the retail locations. We received an automated message stating a customer service agent would respond within 7 to 10 business days.

Our Experience

Calling the customer service department at New York & Company is easy, but listen to the automated system carefully. If not, you may bypass the option to connect to the customer service department. Select five (5) and the call connects to the customer service team. We asked the representive several questions relating to policies and procedures. Without hesitation, the representative answered all of our concerns. The overall experience was fantastic. Can you say the same about your customer service experience? Share your story with us in the comment section below.

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17 Comments on “Contact New York And Company Customer Service
  1. I shop at the Tanger Outlet store in Myrtle Beach Sc. Every time I shop there and leave go home do the survey. I complete the survey and the email at of the survey. i never receive my coupon. I am very frustrate with you all. I just open my account and now ready to close. This has not been a good experience with this company. I love the Tanger Outlet store Shelena is AWSOME and the other workers also. I shopped there on 1/16/15 did the survey the same day and response for my coupon. I am not happy at all. This should not happen. I called customer service and help from them. One person told me it would be 24 to 48 hours before I get the email for the coupon. Today still no coupon.

  2. This is the second time I am reaching out to you regarding the same store on Central Avenue in Yonkers.. I really feel you need to clean in up with your store help.. I also feel your NY DEALs you can never use the coupons you come in with. With the economy these days you should be happy to get the business in your store.. I am really not happy again.. I also had another issue you can feel free to contact me .. Thank you in this matter.

  3. Please contact me about a horrible experience at nyc and company at friendly shopping center. Sunday may 17 with an associate named keshia. She was rude and hateful. She was called from the floor to help on the register. I felt like she did not want to be bothered and I asked about a price and she snapped at me in disgust. I never want her help again if she is the only person working. I have encountered her rudeness before and evaded turning her in. Now this is time is enough. Her associate is #302342
    I really don’t want to ever visit again. Please contact me.
    Thanks so much.

  4. I am a customer from Mexico , I usually buy merchandiser in Laredo TX.
    My concern is abut return taxes , usually I received this for many years , but in the last two years I haven received any response concerning taxes .
    The elaboration on shipping’s has been an extra cost without return .
    Please advise if an extra information is required to clarify my customer complain .

    I will appreciate your earliest replay.

  5. Hi,

    I am writing to let you know that I had recently open a NY&CO card with you guys and per your promotion, I am to get a discount towards my first purchase AND discount on my birthday. None of that had happened. I place an order on my birthday Nov. 28th and saw no discount. I called your customer service line And the card customer service line and yet to date, nothing. I’ve continue to follow up but still Nothing. I am very very disappointed as what you advertised is not what I received. I plan on being a loyal long time customer but my first experience was terrible. Someone need to contact me as I have spent a lot of time chasing for what is rightfully mine. I do not believe a well known business like yours should ever mistreat their customers.

  6. I purchased three items from your on line site on 1/29/2016. I received two of the three items. I checked the tracking on the this item everyday. The tracking status of the item hadn’t changed from the label created stage so on Feb.9,2016 I contacted NY.CO customer service for assistance. They confirmed that the shipping status had not changed and they could not locate the item. The item was not in stock on line or in the stores so I requested a refund. I was told they would forward my request to corporate. I called again on Feb. 11,2016 and was assured that my request for a refund was forwarded to corporate. It is now Feb.15,2016. Once again I checked my bank account and once again there was no refund. I checked the item’s tracking number, now the item that I said I no longer wanted, has miraculously reappeared and is now on it’s way to me. I called NY+ Co customer service again and asked to speak to a supervisor because I did not want the same three minute runaround I had been getting since Feb.9th. Holly the supervisor was NOT AT ALL HELPFUL. She told me to bring the item to the store. I asked her why I should have to spend time and money on gas to return an item that I said repeatedly I no longer wanted. Holly just rudely repeated her advice to return the item to the store in an increasingly condescending manner. I asked for Holly’s supervisor She told me she could not give out that information. Instead she gave me this website, but only after I requested it. One of their store sales people short change me last weekend. NY+Co. has gone downhill. I advise people NOT TO SHOP AT NY+Co. The merchandise is not worth the prices. aggravation or the or poor customer service due to lack of accountability, company pride and supervision.

  7. I purchased three items from your on line site on 1/29/2016. I received two of the three items. I checked the tracking on the this item everyday. The tracking status of the item hadn’t changed from the label created stage so on Feb.9,2016 I contacted NY.CO customer service for assistance. They confirmed that the shipping status had not changed and they could not locate the item. The item was not in stock on line or in the stores so I requested a refund. I was told they would forward my request to corporate. I called again on Feb. 11,2016 and was assured that my request for a refund was forwarded to corporate.It is now Feb.15,2016. Once again I checked my bank account and once again there was no refund. I checked the item’s tracking number, now the item that I said I no longer wanted, has miraculously reappeared and is now on it’s way to me. I called NY+ Co customer service again and asked to speak to a supervisor because I did not want the same three minute runaround I had been getting since Feb.9th. Holly the supervisor was NOT AT ALL HELPFUL. She told me to bring the item to the store. I asked her why I should have to spend time and money on gas to return an item that I said repeatedly I no longer wanted. Holly just rudely repeated her advice to return the item to the store in an increasingly condescending manner. I asked for Holly’s supervisor She told me she could not give out that information. Instead she gave me this website,but only after I requested it. One of their store sales people short change me last weekend.NY+Co has gone downhill. I advise people NOT TO SHOP AT NY+Co. The merchandise is not worth the prices. aggravation or the or poor customer service due to lack of accountability, company pride and supervision.

  8. I have been in your store in Fayetteville NC many of times. Also with my daughter and friends. Made many purchases. My last time there maybe my last time shopping with your company again. I have been in the Retail business now for 27 years. I know all about the Retail business. When I made a purchase no one explain to me the return policy. They where happy to make the sale but not happy about getting a return. I went into the store on Saturday afternoon, the young lady that spoke to me told me about the great deals that was going on. I made a purchase of $95.00. Sunday I put on the dress one of the item I purchases. It fixed and was long enough, so not looking at the ticket and I removed them thinking that the dress would work. When I looked in the mirror it was to low in the front for church and also I was not comfortable with wearing it that low as well. So I put on another day and put your dress back in the bag. After church I went right back to the store to return it. I was going to make another purchase of $150.00. The sales associate than explain the return policy to me about the tickets not being attach to the dress. She said she would speak to her manager to see what she could do. Most people do not look at the receipt or tickets after they made a purchase. Just being honesty! I did not read the black ticket. Did not know about the black ticket until the sale associate said something about it stating “Do not remove!” That’s why If you have that kind of return policy the customer do have the right to know before they purchase anything. The employee should make that plain so the customer will and can make sure they understand. I explain I did not wear the dress and I just purchase it the night before. I wanted to make an exchange in your favor not mines. Instead the manager did not care about that. She let me walk out losing another sale and being an unhappy customer. I have been shopping with you for over 27 years. I Hope to hear from someone concerning this problem.

    Thank You!
    Maria Wyley

  9. HOW do I reach you Human Resource Department for an Employment Verification?? I have tried every number I could find with no luck.

  10. I am writing this email because I have a hard time finding stylish quality clothing when I walk into a NY&Company store or when I shop online. I am always looking for clothing items to purchase, however, when I shop online with your store, it takes me a long time, because I am constantly looking and trying hard to find something I like, whether it is tops, dresses or slacks (maybe your style is not my style). Even when I walk in the store nothing pops out at me and I find myself constantly walking back and forth, again, trying to find something that I like beside jeans. Most often, when I do see something the quality is not the greatest. I get very disappointed each time I shop with New York and Company, whether online or in stores.
    I used to shop and Lane Bryant, but have since lost weight and I can no longer shop there, however, when I walk in there or go online at Lane Bryant, I always, always, always see something I like and the quality of their clothes is great. Maybe your buyer can get some tips from Lane Bryant as for as quality and style. Because I feel that New York and Company needs a face lift.
    I am not an unhappy customer, just a disappointed one as I do love to shop.

  11. I ordered three items on January 20, 2018. The quality was very poor and I sent them back within two days, using the return label available online. In June, I received the package back, saying that I was past the 60 day return limit. I believe this was an error on the part of New York and Co. When I called to inquire about this, I was told to contact customer service online. I emailed them, and received no response. I called again today, and the nice gentleman said he was sorry, but I was past the 60 day limit. I went through the whole thing again….again he said there was nothing he could do to help. New York and Co. has lost a customer, not that they care.

  12. Why would u say the store opens at 10am but not open the doors until 10:16 am and then have attitude with me the customer
    Silver city mall Taunton ma

  13. i ordered 2 pair of jeans November 25 . I received only one pair. The other pair have not been delivered . I called customer service several times they can only say your order should be there . I am very upset my order have not came yet . Today is December 10,2018

  14. I ordered 2 pair of jeans on November 25 and I received only one pair.!I called I tracked my order and still I don’t have my jeans. I would like a response today. Thank you

  15. Hi my name is Linda Scott I placed the order online I placed our order eight items I received for I called Customer Service immediately to let them know I did not receive all my items they told me that they will re-send the three dead I didn’t receive and then they cancel that item saying dad UPS said they delivered the package I never saying the package was not delivered I said I didn’t receive all my items they do not want to re-send the items or credit the payment back to my credit card I want my money on the island to whom this concerns please Email me about this issue because I cannot let New York and Company keep my money and not send out the items thank you Linda Scott

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