Contacting New Balance Customer Service Center
Headquartered in the United States, New Balance is one of the premier athletic shoe and apparel companies in the world. The company began after the turn of the century manufacturing arch supports, but soon began producing the footwear as well. As one of the proud manufacturers of Made-in-America products, New Balance tends to get a unfair rap for higher prices.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The New Balance customer service team is available to take customer calls about online orders between 8 AM and 10 PM ET Monday to Friday and 9 AM and 8 PM ET Saturday. If you have general questions about the company, call the General Customer Service number between 8:30 AM and 8 PM ET Monday to Friday.
- New Balance Phone Number: 1-800-595-9138
- General Customer Service: 1-800-253-7463
New Balance CorporateAttn: Customer Service20 Guest StSte 1000Brighton, MA 02135
When searching the official New Balance website http://www.newbalance.com/, you can locate items by category, including, classics, sports, walking or running. You can also locate items in the men’s, women’s or kid’s department. Customers can also locate clearance and sale items.
Is your smartphone or tablet connected to your 24/7? If it is, you will be delighted to know New Balance can be each through social media 24/7. Simply sign into your account, search New Balance and write your comment.
- Facebook: http://www.facebook.com/Newbalance
- Twitter: http://twitter.com/NewBalance
- Flickr: http://www.flickr.com/photos/love_running_more/
- YouTube: http://www.youtube.com/newbalance
Customer Service Email
We sent a message to the customer service department using the customer service form as well as the direct email client. The message related to returning seasonally purchased items. After the message was sent, we received an automated response stating an agent would respond within one business day.
- Customer Service Direct Email: CustomerCare@newbalance.com
- Customer Service Form: http://www.newbalance.com/on/demandware.store/Sites-newbalance_us-Site/default/CustomerService-ContactUs
When we connected with the customer service department, we enjoyed the entire process. From the start of the call to the end, we were treated as if we were the only customer. The initial portion of the call lasted less than 60 seconds. This is a positive for the customer on the go or the customer with limited time to voice concerns. When the call transferred to a live customer care agent, we were greeted with possibly the most pleasant person in the company. We asked several questions relating to sizing. Without hesitation, the agent addressed and resolved our concerns. The overall experience was perfect. Can you say the same about your customer service call to New Balance? We would love for you to share your thoughts with us below.