Contact Neiman Marcus Customer Service

Contacting Neiman Marcus Customer Service Center

Neiman Marcus is a group of fine retailers that operate stores and websites. The Neiman Marcus Group is responsible for Neiman Marcus, Bergdorf Goodman, Horchow, Cusp and Last Call. This upscale department store is in the business of earning new customers and keeping those new customers for life, so customer service is huge. Here is some important customer service contact information you may find helpful.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Nordstrom customer care department is open 24 hours a day, seven days a week to answer questions about online orders. If you have questions about credit services you need to contact a credit specialist not customer service.

  • Customer Service: 1-888-888-4757
  • Credit Specialist: 1-800-685-6695
  • Designers or Designer Reps: 1-800-937-9146

Mailing Address

You can feel free to contact the customer service department by mail at:

NM Customer Care
P.O. Box 650589
Dallas, TX 75265-0589

The mailing address should not be used for credit issues or for problems that require immediate assistance. When you send a letter to the customer service department you are saying time is not an issue. Many customer letters are never answered at all – so email and phone are typically the best choice if you need assistance.

Official Website

Visit to order clothing and accessories, contact customer service, track an order or return an item from a previous order. Like all retail websites, the customer service page is openly listed, but not the main priority – which is selling more products.

Social media has become a huge part of retail and customer service. Contact Neiman Marcus on Facebook or Twitter to ask the same question you would ask a customer service agent by phone. Remember, do not share your credit card or bank account information on either social website.

Customer Service Email

You have to visit the contact us page to find the email form for customer service. Look on the right side of the page for the word Email. You need to choose a topic and then click Email Us. We clicked Other and then asked for customer service to send a print catalog. We left out the address on purpose to see how fast customer service contacted us for the additional information.

When we sent the email communication, we were given an email address:

Our Experience

The customer care line for Neiman Marcus is amazing. As soon as the call is answered press 0. You will be placed on hold if there are no agents available –otherwise the call will be answered immediately. We waited on hold longer than we expected for such a high end business. When we called other high-end retailers our call was answered immediately, but after four minutes on hold we finally gave up and attempted the call again. We waited on hold another four minutes without reaching a customer service agent.

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31 Comments on “Contact Neiman Marcus Customer Service
  1. I placed an order the evening before and the item went on sale the next morning. I received the invoice but no notification that the item had shipped so I contacted them and requested a refund of $14.25 based on the price change. The refused to accomodate my request saying that is not their policy. They offered the option of trying to cancel my order but said they could not guaranty that they would be able to do so. I have now placed an additional order for the lower amount and am waiting for the purchase to post on my credit card account so I can have them hold the charge. I am astonished that such a high end company can have such poor customer service. I will just continue shopping at Nordstrom from now on.

  2. I would like to bring to your attention a very fine shopping experience that I had at your store located in the Domain in Austin, Texas on Sunday, July 6th, 2014. I was with my twelve-year old grand-daughter who wanted some cosmetic make-up. We went to the Laura Mercier counter and the sales assistant (pin 231369) was extremely helpful in counseling my grand-daughter on what she should and should not be wearing at this time. The sales-person’s knowledge and expertise and manner of presentation made it easy for my grand-daughter to understand and accept the wise counsel that was given. We were very happy with the purchase.

    Best regards,
    Maureen Mason

  3. I will NEVER shop at NM, or any NM affiliated store again. I am sick to death of dealing with you incompetent belling department. Your business practices are deceitful and your customer service is despicable.

  4. I am a long time customer of Neiman Marcus and I am very disappointed in the service I have received for a return of an item that I purchased on line. I got an e-mail stating they would not be refunding my money, as the item was more than 30 days out from the purchase date. Maybe, since it took over two weeks for me to receive. I am all for returning an item in a reasonable amount of time, but a few days over for an on-line purchase is not reasonable. I have not received the item back, so I assume they do not plan on keeping my $120 sneakers and my money, too. I just sent an e-mail regarding status and got a rude reply saying that they will send my item back to me. What have they been doing in the two weeks since they e-mailed me to report they would not be refunding my money? This is ridiculous, and definitely makes me think twice about shopping on-line with NM. THe quality is usually lacking and now the service is below acceptable. Actually, it makes me think twice about shopping NM at all.

  5. I had marvelous alterations made and received a postcard to take the survey. I could not get in through either the .com nor the website wherever I tried. So I am using this route to say that the NM at Mazza Gallerie is a great place for customers.

    • So upset I do not even have the words. I placed an order on the 5/12/15 for a formal dinner party on 5/16/15..paid for next day delivery I was told the dress would arrive on the 5/14/15. During this time I had purchased my husbands tuxedo to match my dress and handbag, shoes, and etc. I decided to call on the 5/14/15 two days later to be told the delivery date will be 5/18/15. I was never updated by email…and I just opened a credit card account. I guess I will not be shopping online or in the store anytime soon my day is ruined.

  6. I ordered and paid for a water fountain,from Horchow. I did not have information on size and how they handle delivery.I called and within 2 hours I received a call from Ryan Bosher who was so professional and helpful with all my needs, He e-mailed all the information I requested.It was a pleasure speaking with him,

  7. So upset I do not even have the words. I placed an order on the 5/12/15 for a formal dinner party on 5/16/15..paid for next day delivery I was told the dress would arrive on the 5/14/15. During this time I had purchased my husbands tuxedo to match my dress and handbag, shoes, and etc. I decided to call on the 5/14/15 two days later to be told the delivery date will be 5/18/15. I was never updated by email…and I just opened a credit card account. I guess I will not be shopping online or in the store anytime soon my day is ruined.

  8. Just received a snail mail letter and a thick pamphlet from NM saying they are changing the terms of my credit card with them.

    The letter has no NM address, nor does it have an email contact. I am profoundly deaf and don’t even have a phone so seems to me I have no way other than right here to tell them one way or another I will never use that zero balance card again.

    What kind of company runs this way?

  9. Your customer service address states “Nordstrom is open 24 hours a day, seven days a week….” and gives three contact phone numbers. I’m trying to contact Neiman Marcus Customer Service, not Nordstrom. Your website is confused.

  10. I bought some items last Dec. with the assumption that I wou;d receive a gift card for 250.00. I thought I would receive a card in the mail. I happened to remember it and called to check on it. I was told it had been sent by email and it expired after 2 months. I am very unhappy about this. I would like to get the amt. I’m owed. I normally shop with cash at Neimans . I feel this is very deceiving and will certainly think twice before shopping at your store if I am not compensated for the money I’ve lost.I really feel you should send a gift card by mail instead of email.

  11. I was in your SF location found sunglasses if anybody comes looking for them and can describe the type I am happy to get them too them.

  12. I recently made my first purchase from this company, and it was one of the worst experiences I have ever had with a company in my life. I originally purchased a belt online on September 16. I chose two day shipping because it was a gift to be received on September 18. I ordered before noon as the website stated, to receive it on the date of the recipients birthday. I called on September 17 because I hadn’t received a tracking number and was curious as to the status of the belt. The woman informed me that the belt was still in process and would not arrive until the 21st. I was very upset when she told me this because now I had to figure out how to tell them they would not have their present on their birthday. On the 21st the belt had still not arrived. It finally arrived on the 22. I opened the package to inspect the belt and to my surprise, the belt appeared to have been used. There was no protective plastic over the buckle and the buckle had pits and scratches all in the metal. I called the company again to tell them they had sent me a used belt and I could send it back for a full refund. Informed the rep. that I wanted the same belt in return. The rep then told me that belt was no longer available in the size I had originally received. I was heartbroken to hear this. I find another belt on the website that was comparable to the one I purchased. Again the rep let me down by telling me that belt was sold out and discontinued. I finally call back to place an order again for the belt I first purchased, in the next available size on sept 28. The woman upgraded my shipping to overnight and told me the belt would be here today, sept 29 and it STILL hasn’t arrived. The online rep I contacted today told me it would not be here until October 2 but then apologized and said it would be here on the 30th. I am so disappointed in the customer service and lack of care and compassion in this company. The present is now two weeks late.

  13. I am concerned that I no longer receive NM catelogs. Since NM abandoned the Twin Cities area, the nearest store is in Chicago, so I am totally dependent on mailers. My account number is 1747 7308 5. I have had my signature on an NM account since I was 12 years old! That’s a sixty-three year loyalty. Please restore my name and address to your catelog mail list. SO’RD


  15. Order#WN5322876378

    I am contacting you to tell you that I bought this order on the price of 258 us doller. There is now sale on it and now 180 doller.
    I kindly ask to get the difference on this article. Color viridian

  16. Hello:
    I have had two long conversations with two different representatives of Neiman-Marcus, in the last 2-3 days. Also, I sent an e-mail. No one has helped. The two reps kept trying to send return labels to my e-mail address, but I told them I didn’t receive them. The last person set up an appointment for a pick up at my address this Wednesday, January 20. If I don’t receive the labels, I won’t be able to return the items. I have four heavy boxes, three have not been opened. The one I opened did not have any invoices or any paperwork. Please help me.

  17. Had a lovely birthday lunch today at the Fashion Island Neiman’s. Great staff, our waitress, Carrie was exceptional. My only suggestion – please bring back the leopard wall paper in the ladies rest room!
    Thank you,
    Candace Pocino

  18. I just returned a Christmas gift, and will cancel my NM credit card which I obtained and used since 1974. I would have done this earlier had I known how petty this company is. Releasing the Ivanka Trump brand is an example of the pettiness of the the leadership. I have read the books written by Stanley Marcus and Roger Horchow. No where would they have expounded such shallow thinking as editing brands that have a connection with the recent winning politician. This is not the American way.

  19. Attempted to reach Customer Service 24 hr. number to change order after a few hours of placing it. Just a small adjustment.
    Received a recorded message that due to a technical difficulty the call could not be completed.
    So much for customer service….
    Don’t believe they are so accommodating and helpful.
    Once they have your order and money you are on your own.

  20. Location: willow bend mall
    Plano, Texas
    Date 1/5/2018
    time 6:49pm

    I am a frequent customer at this location and the service at the Armani counter has been increasing poor. I’m sad to say, 1/5 was my last and final visit. I will no longer be a customer and will take my services elsewhere. I went on this day to purchase make up. the first words the sales associate mention to me was I don’t work this department but what can I get for you. I mention that I was looking for a product to keep my make-up from smearing. she suggested I don’t wear turtle necks,(strange)I told her I find my make up all over my paperwork at work, she suggested water proof make up. she did not attempt to look for it, she ask me to look for it at the top counter and ask did I find anything that was waterproof????!!! shock,…liked I’m the one who works there. I said no .I then picked up a product that said long wear high cover. I told the sale associate I wear 8.5. she said I only have 8 and 10. I said can I see the 10. the sales associate handed the bottle to me and said try it on. shocked….because she did not attempt to give me a Kleenex or wet wipe to remove the make up I had on to try it on properly….or a brush….nothing or call someone who did work in make up to assist me, jus expected me to use my hands and fingers. I stood there in my work uniform. I told her. you want me to try it on while I’m still wearing my make up?? the sales associate jus looked at me… to get away quickly from this horrible experience, I told the lady, ill jus purchase the product. the sales associate goes on to say, you cant return it without the receipt. it was like the associate knew things didn’t work out and she make sure of it. I will no longer return to this store. I get exceptional service from the perfume counters here and dread going to the Armani counter. no longer will I put myself through this torture. IT has gotten to the point where I will return the makeup at another location. someone must do something about this

  21. To whom it may concern, I purchased a pair of shoes, Donald J. Pliner ,dark brown crocco patent and was not pleased with the shoe. The shoe was worn 1 time and stretched out of shape grapping out on the sides like I had been wearing them for years. I don’t always wear my shoe when I first get them, so when I called someone in customer service said it was nothing they could do. I called Donald Pliner customer service dept. and they said I needed to complain where I brought the shoe.

  22. Order WN11589371953 / Ticket #437551 – Exchange Item received is again wrong! – Please credit / refund my account


    This is extremely frustrating. I have received the replacement / exchange item today, May 16th. The replacement / exchange item that was shipped out is again the same as the first. Please see attachment.

    I have placed order for a Choker-Neck Geometric-Print Blouse but I have been getting the same wrong item in both shipments. I have already made a trip to USPS to return the first wrong item received and now I am receiving a wrong item again – exactly the same wrong item which shipped to me earlier. And due to this, I have to make another trip to USPS to return this wrong item.

    Please, can you just please send me the return label and credit / refund my account for this charges. I do not want anymore exchange for this wrong item.

    This is extremely frustrating where I get the “same” wrong item in both shipment and I have to run to USPS twice because of this.

    Please send me the return label and also please credit my account accordingly. Please do not charge my account as I do not want any exchange on this.

    Thank you and greatly appreciated!


  23. My friend and I ate in the store at Northpark Shopping Mall in Dallas, Texas on Tuesday, July 3. Mermaid cafe on first floor. We both had the beef burger and strawberry cake. She had burger medium rare & I had medium well. They were both very dry, no salt. I took half home to try catsup on it. Didn’t work. We always have the strawberry cake..our favorite. It was cold & icing very firm like it just came from freezer. I paid $52.46 +tip. We have never experienced this in your cafe before. I think in all fairness to quality it would be fair to reimburse me for the
    Disappointing lunch.. I have the receipt if you need copy.

  24. Neiman Marcus needs to enclose a return label with each online order. The customer going on line and providing numbers, and reasons and printing a label is too inconvenient for me. I will avoid shopping at NM.

  25. A returns representative arranged for a package pickup by the USPS and was to have them print a return label as I do not have a printer. When the USPS came to my door they told me that they do not print labels. So this afternoon I went to Fedex and returned the package at a cost of 17.00 and some change as I will be out of town for a few weeks and did not want the package sitting my house. I was very annoyed, as Nordstroms includes a return label. I will have to think about purchasing from NM online in the future. Also, I think you need to train your customer service reps better. Also, I hope my account gets credited in a timely manner.

  26. Neiman Marcus, Oak Brook-alteration. Maria did an excellent job working on the jumpsuit I bought there. She’s very professional.

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