Contacting National Car Rental Customer Service Center
National Car Rental was founded in the late 1940’s with a group of independent car rental agents and more than 50 locations to a company with more than 2,000 locations worldwide. The company is a subsidiary of Enterprise, parent company of Enterprise Rent-A-Car, WeCar, PhillyCarShare and Alamo Rent-A-Car.
The company takes pride in providing industry best customer service. When customers want to contact the customer support team, they can do so by phone, email, traditional mail and through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
- Reservations: 1-877-222-9058
- Customer Service: 1-800-468-3334
- Roadside Assistance (Canada): 1-800-268-9711
- Roadside Assistance (U.S.): 1-800-367-6767
- Sales Department: 1-877-881-5500
- Medical Request: 1-888-273-5262
- TDD: 1-800-328-6323
National Car RentalInside Account Department600 Corporate Park DriveSt. Louis, MO 63105
Customers can visit the official National Car Rental website https://www.nationalcar.com/index.do?action=home.do&type=uszl-withnav-header to learn about the company, sign up for last-minute special and promotional material, plan travel arrangements as well as reserve a vehicle, cancel or modify an existing reservation.
Customers wanting to find the nearest location should visit the customer support page and enter your city, state or country.
Customer Service Email
Go to https://nationalcar.custhelp.com/app/ask_form9 in order to send a message to the customer support team. The customer contact form does not have specific topics, so customers can communicate any question or concern. We sent a message relating to the hours of operations. The website does not provide this information. After sending the message, we received an automated message stating a customer care agent would respond to our request. We are still awaiting a response.
Although we cannot guarantee a response time, customers can contact the customer support team through various social media outlets, including:
The customer service department hotline was confusing. We attempted to call multiple times and every time we selected the option for the customer service department, the call ended. We eventually reached a live agent after waiting for more than 5 minutes. When the live agent answered the call, we asked for the point of contact relating to refunds after a customer cancels a reservation.
The agent explained customers must contact the customer service department. This was not the answer we wanted to hear, considering the wait time. Our experience was not ideal. When you reached a live agent, how was your experience? We want to hear your concerns and resolutions. Share them below in the comment section.