Contact Moviefone Customer Service

Contacting Moviefone Customer Service Center

Contacting Moviefone Customer Service Center

Moviefone is an online movie information and movie listing service. Customers call or visit the official website to purchase tickets, read film reviews, locate the nearest theater or read reviews of the theater. The company was purchased by America Online (AOL) in 1999 and partners with movie ticket retailer Fandango. In the event you need to contact the customer service department to discuss your purchase of the information on the website, you will need to connect with AOL corporate. You can connect by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-800-827-6364
  • Technical Support: 1-866-485-9217
  • Customer Service (Spanish): 1-866-885-5117
  • TTY: 1-800-759-3323
  • Corporate Headquarters: 1-212-206-440

Mailing Address

AOL Headquarters770 Broadway New York, NY 10003

Official Website

Customers visiting the official Moviefone website have the opportunity to check the movie schedules of local theaters, check out the movies soon to be released, bookmark you favorite theater, receive show times in your email and search for movies recently released on DVD. There is also a section of the website dedicated to movie reviews from industry professionals and movie enthusiasts. Customers can also look through movie trailers and upcoming releases.

Social Media

In order to remain connected to the customer service department, you can post questions or concerns on social media. Although there is no guarantee of a speedy response, we noticed the average response time was less than 24 hours.

Customer Service Email

We sent an email to the customer service department asking for information relating to the hours of operation. There was no information pertaining to our request on the website. The automated response we received stated the customer service department would respond to our request within 24 to 48 hours.

Our Experience

When we called the hotline for Moviefone, we were directed to the corporate headquarters at AOL. After listening to the options, we made our selection and reached the customer service department. We waited for more than five (5) minutes. Once the agent answered the call, we discussed the inclusion of service charges and fees associated with the service. The agent explained that local and state taxes apply. We liked that the agent was thorough, but the wait time was unacceptable. Was your customer service experience any better? We would love to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.

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One comment on “Contact Moviefone Customer Service
  1. I don’t know whose bright idea it was to change the layout of your moviefone. It has gone from bad to worse in the past couple of months. It is very user unfriendly. Navigating from current movies, movie theatres, and coming soon is exasperating. Why change a good thing and fix something that’s not broken? New people are hired at higher wages, promising to make big changes to improve things, often miss the mark only creating more bureaucracy. It may take a few more cycles of up coming geniuses for it to return to how it was.


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