Contacting Money Magazine Customer Service Center
Money Magazine is one of the longest running publications dedicated to personal finance. He publication began in the early 1970’s and transformed the industry by captivating readers with insightful analysis of topics, including home improvement, career advice, college savings and credit planning. The magazine is also known for its annual Best Places to Live segment. The publication is operated by Time in conjunction with CNN.
With a readership exceeding the millions, an important facet of the company is to answer questions and concerns relating to content and website issues. The company provides several ways to contact the customer support team on a daily basis.Click here to leave a comment about your customer service experience.
Customers have the ability to contact the customer service team through social media, email, by phone and by traditional mail.
Phone Contact Numbers
- Customer service: 1-877-604-6510
- Customer service (tablet): 1-866-772-8924
Money Magazine1271 Avenue of the AmericasNew York, NY 10020
The official Money Magazine website http://money.cnn.com/ features content relating to business, financial markets, investing, the economy technical products and personal finance. Additional categories include small business and leadership articles. Customers can find useful contact information on the customer support page.
Customer Service Email
There is no dedicated email address for Money Magazine, only a customer contact form https://secure.customersvc.com/wes/servlet/Show?WESPAGE=am/Services/wes_email.jsp&MSRSMAG=MOlocated on the main website. Customers enter their name and email address, then submit their question. We asked for the hours of operations for the customer service department. We are still awaiting a response. We found the following social media pages and Twitter accounts useful as an alternative to traditional means of communication.
- Twitter: https://twitter.com/CNNMoney
- Facebook: https://www.facebook.com/cnnmoney
- Tumblr: http://cnnmoneytech.tumblr.com/
- Breaking News: @CNNMoneyBRK
- Top News: @CNNMoney_News
- Markets & Stock News: @CNNMoneyInvest
- Tech Talk: @CNNMoneyTech
- Autos: @PeterDrives
- The Buzz: @LaMonicaBuzz
- Money Mag: @MONEY
The customer support hotline connects directly to a live agent. After holding for approximately 5 minutes, we were able to ask questions relating to canceling a subscription. We wanted to know if customers would be charged if they cancel a subscription using the online form. The agent explained the billing cycle is approximately 30 days, so customers canceling during the middle of the month could potentially see a prorated bill the following month with the residual charges.
The positives of the experience were the lack of automation on the customer care hotline. The worst part of the experience was the wait time. If calls are connected to the customer service department, waiting 5 minutes is unacceptable. When you contacted the customer support team, did you have to wait for your questions to be answered? We want to hear your customer service story. Take a minute and share with us in the comment section below.