Contacting Michelin Customer Service Center
Michelin is a tire company with locations spanning North America, South America, Asia, Europe and Latin America. The company mascot is a huge white, fluffy man that looks eerily similar to the Stay-Puft marshmallow man. If you visit the main site you will need to navigate to the US site to find the correct contact information for Michelin customer service.Click here to leave a comment about your customer service experience.
If you’re looking for contact information for the Michelin US website you have to choose the specific URL listed below. Otherwise you’ll connect with the corporate website.
Phone Contact Number
You can call anytime between 8 AM and 8 PM Monday to Friday or 8:30 AM to 4:30 PM Saturday ET to talk to a Michelin customer service representative.
- Michelin Phone Number: 1-866-866-6605
Head over to your writing desk and grab a pencil and paper so you can note the Michelin customer service mailing address. This is the address you can use to ask questions, complain about products/service or compliment the company. Financial issues should not be addressed by customer service by mail.
MichelinAttn: Consumer Care DepartmentPO Box 19001Greenville, SC 29602
Michelin Attn: Customer Service1 Parkway SGreenville, SC 29615
If you want the corporate site for Michelin you can visit http://www.michelin.com, but this is not the website for US business. Michelin is a multi-national company and with that comes a series of websites based in different countries. The US website is located at http://www.michelinman.com.
There is also a FAQs page that may prove helpful for some customers. You can access Michelin customer service FAQs at http://www.michelinman.com/faq.page.
If you are active on social media sites like Facebook and Twitter you can connect with Michelin.
- Facebook: http://www.facebook.com/MichelinUSA
- YouTube: http://www.youtube.com/michelinman
- Twitter: https://twitter.com/MichelinUSA
Customer Service Email
The customer service department for Michelin is available by email if you use the form online. There is no email address for the department, but you will receive a response in your personal email, which means you have to use a valid email address on the form.
- Michelin Customer Service: http://www.michelinman.com/contact-us.page
We understand when customer service teams have an overabundance of calls. When this occurs, we have noticed other companies will offer a message system. This is not the case for Michelin. We waited on hold after selecting the option for the customer service department for more than 5 minutes. When the customer service agent answered the call, we noticed they were flustered and appeared to be uninterested in assisting us. We voiced concerns and instead of helping, the agent transferred the call to another agent. The new customer care agent addressed our concerns. This is not what customer service is about. Do you have a different story to tell? Voice your comments, questions or concerns below.