Contacting Michaels Customer Service Center
Michaels is one of the largest craft stores in north America. The company currently operates more than 1,300 stores in the United States and Canada. If you need assistance with products or services, you will need to reach out to the customer service department by Live Chat, phone, email, traditional mail or through social media.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
You have the opportunity to reach out to the customer service department by calling the customer service hotline. The customer service department is open Monday through Friday 8am to 7pm and Saturday 9am to 6pm, CST.
- Customer Service: 1-800-642-4235
Customers have the ability to send correspondence to the customer service department by sending messages to the corporate headquarters. After the customer service department receives your message, you will receive a reply within 10 business days.
Michaels 8000 Bent Branch Dr. Irving, TX 75063
Customers visiting the official Michaels website http://www.michaels.com/ have the opportunity to shop for apparel crafts, art supplies, baking products, beading and jewelry, framing products, home décor as well as kid’s crafts. The website also features painting supplies, party goods, ribbons and scrapbooking products. You have the ability to shop based upon project or search for custom items. You also have the ability to create an account. After creating an account, you can send secure messages to the customer service department or connect with the Michaels community.
Customers have the opportunity to reach out to the customer service department through social media. You will notice the customer service department will reply to your questions or concerns within 24 hours.
- Facebook: https://www.facebook.com/Michaels
- Twitter: https://twitter.com/MichaelsStores
- YouTube: http://www.youtube.com/user/michaelsstores/custom
- Pinterest: http://www.pinterest.com/michaelsstores/
- Instagram: http://instagram.com/michaelsstores#
- Google+: https://plus.google.com/+michaels/posts
Customer Service Email
Customers can send the customer service department emails using the customer feedback form. After sending your message, the customer service team will reply within 48 hours.
- Customer Service: http://www.michaels.com/CustomerService-ContactUs
When you call the customer support hotline, you will notice a few options. If you need to check the status of an order, press one (1). If you need to place an order, press two (2). If you need to check the status of a gift card, press three (3). If you need to locate a store, press five (5). If you want to reach out the customer service department, press six (6). After making our selection, we waited on hold for less than 6 seconds. After the agent answered the call, we asked several questions relating to the return policy. The agent answered our concerns and ended the call. Overall, the level of service was better than expected. Were you satisfied with the level of service? Take a moment to share your thoughts in the comment section.