Contact Metro Customer Service

Contacting Metro Customer Service Center

Metro is the transportation vehicle at the heart of Washington, DC commuting. The agency, also known as the Washington Metropolitan Area Transit Authority was established in 1967 to handle the traffic issues in the city. As the city has grown so has the transit authority and the impact of Metro travel on the city.

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Contact Info:

Phone Contact Numbers

  • Information: 1-202-637-7000
  • SmartTrip: 1-888-762-7874
  • SmartBenefits: 1-202-962-1326 choose option 3
  • Customer Service: 1-202-637-1328
  • Administration: 1-202-962-1234
  • Metro Police: 1-202-962-2121
  • Group Sales: 1-202-962-5700
  • Lost and Found: 1-202-962-1195
  • Crime Division: 1-202-962-2121

Mailing Address

The mailing address for Metro is the same as the physical address for the Metro Offices. If you want to send communication to a particular person or department within Metro, note that in the address by placing an Attn: line after the address. For instance, you can add Attn: Human Resources to navigate your letter to the HR department.

Washington Metropolitan Area Transit Authority600 5th Street, NWWashington, DC 20001

Official Website

Go to to find the official site for Metro customer service. The front page of the site is designed for travelers who need to find transportation. The Trip Planner gives you the ability to move from one part of the city to the other using the Metro and bus system so you can plan when to leave and when you’ll arrive. There is also a Service Status section telling customers what lines are on-time or behind.

Customer Service Email

Do you have a question for Metro? You can send your question to the Metro customer service department using the online contact form This is the only means of contacting Metro by email listed on the website. There are internal email addresses within the transit authority, but none are used for general customer service contact.

Our Experience

The list of available options is long and rather confusing. Customers should listen carefully in order to select the correct department and avoid waiting on hold. We only waiting for approximately 3 minutes before a customer service department answered our call. The question on our mind was the hours of operation of the customer service department. The agent explained you can call the Metro phone number from 6 AM to 8:30 PM Monday to Friday and 7 AM to 8:30 PM Saturday and Sunday.

Do you have a horror story to share relating to your customer service experience? Fill out the comment section below.

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One comment on “Contact Metro Customer Service
  1. To whom this may concern,
    I really want customer service to know I am very disappointed with my ride for January 15th 2014. I scheduled that trip on Tuesday January 14th 2014. I told the reservationist, I have a 9:00am appointment. This appt. was scheduled on November 2013 that is how long it takes to get in at the Howard University School of Denistry. Well I was late for my dental appt. I arrived for my appt. 30 minutes late. They refused to see me. I know people always think it is the driver’s fault this time I say this was poor scheduling, (very Poor scheduling) I can see some training could be put to good use over in dispatch and scheduling. I am not happy at all about this I have been waiting to get in that school for awhile. Now my next appt. for the School of Denistry is not until February 6, 2014. This matter deserves your immediate attention. Thank You

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