Contacting Megabus Customer Service Center
Contacting Megabus Customer Service Center
Megabus is one of the leading city-to-city bus services offering extremely low-cost fares and award-winning accommodations. The company travels to more than 100 locations across the United States. There are Megabus locations in Canada and the UK. Currently, Megabus provides service to more than 24 million customers worldwide. If you have a question or concern relating to service or reservations, connect with the customer service department through social media, by phone, email or traditional mail.
Click here to leave a comment about your customer service experience.Contact Info:
Phone Contact Numbers
The customer service department in the US and Canada is available to assist customers Monday through Friday 7am to 11pm, EST.
- Customer Service: 1-877-462-6342
- Customer Service (Canada): 1-866-488-4452
The customer service department in the United Kingdom is available to assist customers daily 7am to 10pm, local time.
- Customer Service (UK): 0900 1600 900
The customer service department in France/Belgium is available to assist customers Monday 2pm to 6:30pm, Tuesday through Friday 9am to 6:30pm and Saturday 9:30am to 5:30pm, local time.
- Customer Service (France/Belgium): +33 825 88 14 88
The customer service department in The Netherlands is available 24 hours a day, 7 days a week.
- Customer Service (The Netherlands): 0871 2663333 or 01413329644
Mailing Address
Megabus349 First St.Elizabeth, NJ 07206
Or
Megabus791 Webber AvenueP.O. Box 4017Peterborough, Ontario K9J 7B1Canada
Or
MegabusBuchanan Bus StationKillermont StGlasgowG2 3NW
Or
Bus Users ScotlandHopetoun Gate8b McDonald RoadEdinburghEH7 4LZ
Or
BAB, c/o Bus Users UKP.O. Box 119SheppertonTW17 8UX
Or
BAB, c/o Bus Users UK (Wales)Leckwith OfficesSloper RoadCardiffCF11 8TD
Or
Stagecoach Group Plc10 Dunkeld RoadPerthPH1 5TW
Official Website
Customers visiting the Megabus website http://us.megabus.com/ have the ability to plan and book travel arrangements, read the service advisories, review the existing network and review the features of the company. Throughout the website, there is information relating to services, but an invaluable resource is the Customer Support page. On this page, customers have the opportunity to take a closer look into Megabus. There is information relating to safety and training, connecting trips and information relating to customers with disabilities.
Social Media
The social media pages are a resource customers can use to connect with the customer service department. There is information relating to destinations on the social media pages, as well as an outlet to voice customer complaints or ask questions. The most efficient social media page is Twitter. After customers ask questions, the response time is less than 30 minutes.
- Facebook: https://www.facebook.com/megabus.com.officialpage
- Tumblr: http://megabus.tumblr.com/
- Twitter: https://twitter.com/MegabusHelp
Customer Service Email
We sent an email to the customer service department asking for information relating to the return policy in the event customers must cancel a reservation. We are still waiting for a response.
- Customer Service: inquiries@megabus.com
- Customer Service (UK): enquiries@megabus.com
- General Inquiries (Canada): canada-info@coachcanada.com
- Charter Services: canada-charter@coachcanada.com
Our Experience
There is little wait when we contacted the customer service department. We waited less than 30 seconds prior to the customer care agent answering the call. We asked several questions relating to policy and procedure. Without hesitation, all of our concerns were addressed. The overall experience was stellar. Thoughts? Take a minute to comment below.
I WANT TO KNOW THE FAX NUMBER FOR MEGABUS TRANSPORT IN GAUTENG I WANT TO BOOK ABUS TO TRANSPORT LEARNERS FOR A TOUR TO KZN-DURBAN FROM THE 6TH OF OCTOBER IN THE MORNING AND WE SHALL COME BACK ON FRIDAY THE 10TH. I NEED A QUOTE AS QUICKLY AS POSSIBLE.
Hello, I bought ticket online last week Saturday to go to London with the return tickets. When I bought the ticket the transaction was successfully because I checked my account and £16.50 has been taken from my account included the charges for the booking .I was told that my reservation ticket would be sent to my email address to print out but unfortunately I haven’t seen any confirmation until now, so I don’t know what happened and my journey will start on 6th of May to return on 11th of May 2015. Please, can you help me check what happened because I have not got any confirmation. I ‘m confused because such a thing had never happened to me before since I started booking ticket online, immediately I finished booking they will send my ticket to my email address to print out. I look forward to hear from you soon, thanks.
I need my reservation number, my name is Catherine Aanestad I purchased a ticket for Oct 26 from Dallas to Austin, never got the email, thanks!
My name is Catherine Aanestad traveling today from Dallas to Austin please resend reservation number!!
need your fax number . I was charge twice for same trip. Megabus will send refund but will charge me $2.50 for booking fee . for something i did not book. This is not right .i have travel with megabus many time .
I want to HIGHLY compliment one of your bus drivers that drove the bus my 80 year old father took last month from Charlotte, NC to Atlanta, GA. TARA was AWESOME!!! She was patient with my father, assured him all was well, was very friendly, personable, patient, etc., even with me as I was dropping my father off and getting him settled on the bus.
I have put my father on planes, trains and buses and even though we have had great customer service NO ONE has been as wonderful as Tara was. She is a MAJOR and definite asset to your team! Thank you for employing such an AWESOME lady!!!
Trying to get make a reservation for Tues, SEPTEMBER 11 from Los Angeles to San Francisco. Calendar system will not allow me to go from August to September. How do I reserve a seat if I can’t access month of September for a reservation?