Contact McDonalds Customer Service

Contacting McDonald’s Customer Service Center

The history of McDonald’s is a story many know and hold true to their hearts. More than 50 years ago, Ray Kroc started the company as a drive up hamburger business and within 3 years sold more than 100 million hamburgers. Through the mantra value, cleanliness, service and quality, McDonald’s has grown into the number one fast-food retailer on the planet.

The company not only serves billions of customers on a daily basis, it also gives back to the communities. With its brand at stake, McDonald’s knows the importance of taking care of the customer. When questions and concerns arise, the company provides a world-class customer service team ready to provide support.

to leave a comment about your customer service experience.

Contact Info:

In order to contact the customer service department, customers can either contact by phone, email, traditional mail or through social media.

Phone Contact Numbers

The customer service department is available every day, 8am to 8pm EST.

  • Customer service: 1-800-244-6227

Mailing Address

Customers can send messages and correspondence to the corporate headquarters here:

McDonald’s Corp.2111 McDonald’s Dr.Oak Brook, IL 60523

Official Website

Customers visiting the official McDonald’s website receive valuable information regarding the history of the company and the in-store experience. Nutritional information is available, as well promotional materials. In the event you want to find the nearest McDonald’s, customer can utilize the search tool.

Aside from the main site, the company provides links to websites showcasing its commitment to the communities, including:

  • McDonald’s Happy Meals
  • McDonald’s for Tweens
  • Me Encanta
  • 365 Black
  • My InspirAsian
  • Ronald McDonald House Charities

Customer Service Email

When we attempted to contact the customer service department by email, we received a 40 error message. Since we wanted to contact the customer service department, we used the Twitter page to send a message asking of the customer support center had a dedicated email address. We are still awaiting a response.

Customers can also contact the customer service department through the Facebook page or the Google+ page.

Our Experience

Receiving fast service at McDonald’s is what the company prides itself on. We were connected to a customer service representative within 3 minutes. When the agent answered our call, we asked if we had multiple questions and concerns, do we need to send multiple emails to the customer service department. The representative explained if customers send one email with multiple questions, each will be answered accordingly. They did recommend sending one email per concern in order to receive the appropriate response.

The customer support team is serious about customer service. Did you connect with the customer support team in a timely manner? We want to hear from you. Keep the conversation going; share your experience with us below.

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372 Comments on “Contact McDonalds Customer Service
  1. ordered food for lunch store#189 , the sandwich was cold and dry the french fries cold and soggy…..I would think it should at least be hot… was 05/13 at 13:37 they were not extremely busy and I used the drive thru my work is only 2 minutes from there…..KS#13, KVS order 55 I felt like I was eating something that was left over from an hour before I came thru…….

  2. The McDonalds on Coldwater and Victory in North Hollywood has poor customer service. The drive-thru operator sounded like he didn’t want to deal with customers and was in such a rush to complete my order. I never understood why McDonalds charges for their sauces when they make all the money in the world already. And when I order a big meal they only supply me with one sause.

    • Sauces are made for nuggets, they charge for them if you have no nuggets. They will provide u with one or two, because most of the time when customers have nuggets they dont have their sauces because they where given to customers for sandwiches and fries. Thats when the poor employee gets yelled by the customer for not having the sauce for their nuggets, when actually the store was being nice to another customer giving them sauces for their sandwiches and not charging them for it. Thats how they explained it to me, and i understood, besides theres nothing free in america.

  3. I would like to complain the BINTULU, SARAWAK branch.

    please investigate the Mcd at bintulu,sarawak. the price is not follow the advertisement and not same with the others Mcd.

    please check it out.

  4. as the advertisement showing the lunch meal is only RM 5.95 include drinks and starting at 12:00 – 3:00pm. but when we go and buy on 1:00pm, the 3 set lunch meal is RM 27.86. all the drinks is different charges.

    what kind of business like this? is mean cheating people.
    i am so angry with this kind of services.

    The bintulu branch just opening and now they simply charges the customer like this, all the prices is not follow when we paid.

  5. Very disappointed in the happy meals toy. They not only frustrated my two grand children but that of my sisters two grandchildren. Hope the next batch of toys that come out are gere to children ages between 2 to 7.

  6. I am beyond frustrated with some workers in management at the Gilcrease location namely Jessica Robles /asst mgr and Nicole Taft/asst ngr as well. I am so offended by their actions that I will be sending a certified letter with the details. = have seen several reports of McDonald wanting to improve their customer service my first suggestion would to be cautious who you place in management. Simply because as the head goesso the body! The store # is 35401 in Tulsa. I refused to be disrespected when my money produces the employees paycheck!

  7. Store #24108
    Manager: Uuryn
    Date of Incident: 5-2-13
    Time of incident: 8:35
    I am a very regular customer of McDonalds and I work in customer service, and never in my life have I dealt with such rude, inconsiderate, incapable, ignorant, foul, poor excuses for human beings in my life!!! A simple transaction of 3 ice cream cones, large shake, and large diet coke turned into an experience that will forever be the worst family fun trip to McDonalds and might even end our fun forever. At the first window where the young man took payment was handing me my change and as I was asking him for different change, he turned and slammed the window shut so I pulled forward to the next window and as the girl was handing me my food I asked her to correct the change an she refused. I then asked for the manager who is an absolute beast of a person, refused to help me saying she could not and would not open the register for me, which is absolute nonsense because many time at McDonalds have they opened the register to make different change or correct change for me in the past. I then continued around the drive through and parked and went inside only to find the “manager” talking about, making fun of and mocking me to all the staff and patrons of the store. REALLY!!! Are you kidding me!!! I didn’t cause a scene, or was rude or made some unreasonable request. I am demanding a very strict course of action be taken against this Manager!! I am demanding a immediate phone call from your so called customer service that doesn’t even care enough to be open. Call me at 702-574-8860 which is my cell phone and we can talk about the course of action that McDonalds will take to rectify this situation.
    Carollyn Lloyd

  8. I have two McDonalds in my immediate area. One of the locations is very consistent. Consistently terrible customer service. The other location in Everett on Evergreen Way has the absolute best customer service each and everytime. Typically McDonalds has very good customer service, but this location is operating on a different level. It’s almost like the smiles, speed, courtesy is genuine and not fabricated. Thats wasnt meant as a back handed compliment, but I know that it must be a challenging job when it gets really busy. At those times one would have to fake a smile or two. I tell myself everytime I go there that I’m going to write somebody. It’s just so obvious that whomever owns this particular location takes every detail very seriously.

  9. Hi Guys. Guess What. Gregory haven’t met Ronald McDonald for a long time for this year.

  10. Hi guys have no option but to complain unfortunately . Was in MacDonalds wishaw and they had no vegatarian food available,and since I’m veggie had to take two distraught kids else where very disappointed would love a reply:-)

  11. I like your new wraps, However the little tube you put them in makes it impossible to remove them with out tearing the tube apart, Then you have a leaking wrap, you must hold on to. Nice presentation of the wrap, just a worthless way for the customer to open their food… thanks…..

  12. On August 10,2013 I was @ the Clare, Michigan McD’s, Store# 5829. @ the counter I asked for 2 Side orders of McGriddles. I received my items fairly quickly considering they were quite busy. I later found out after reading my receipt that what I received was 2 McGriddle sandwiches without sausage @ cost of $4.78. A couple days later, I stopped @ the Reed City, Michigan McD’s Store# 11633 & ordered the same items @ a cost of $2.00. I realize Franchise stores can charge what they want but 4 McGriddles @ a cost of almost $1.80 each versus $.50 each is quite a difference.

  13. I have been unable to go into your restraunt for the last three days because the air conditioner has been broken and has been running non stop and it is 60 degrees or maybe even colder than that . This happens all the time and on other occasions it has been so hot you could hardly stand to touch the table tops. This has been going on for a long time and the employees agree with you but do nothing to fix the problem. No way to treat good customers .I have been going to this Mc Donalds every morning 7 days a week for 40 years. I don’t think the managers or owner spend enough time there to know what is going on .This is a new construction and I find it hard to believe that you cant set the ac on auto around 70 degrees and just leave it alone. Employees should leave ac settings alone .Hardees is just up the road and they don’t seem to have any problemns with keeping a comfortable temperature in their building.

  14. Me & my friends went to McDonald’s tonight, and we are all now sick with stomach aches and poop issues. The French fries were raw, the mcdoubles were cold, and my vanilla milkshake tasted like egg nog. I am really disappointed in McDonald’s tonight.

  15. why no more hot mustard?!

    Sweet and sour tastes like it was a mistake, BBQ is ok, but pretty sweet and the others are just marginal—Hot Mustard was the best!

  16. At Pekin, Illinois McDonalds inside walmart on veterans dr.
    I got a 2 cheese burger meal, while driving home I began eating it and within the first bite I bit into something crunchy and pulled little black pieces from my mouth. Called and complained they said they would notify the store and get back to me. she just said oh it was a piece of burnt bread and she would give me a new hamburger. I said it was a meal she said I only had the piece on one sandwich right? I said yes that was enough and I didn’t eat any more. after some discussion she said I will give you a meal to which I said that’s not enough, after much more arguing she said I will give you 2 free cheese burger meals to which I reluctantly agreed. today I went in to get one of the meals and they refused to let me get them separate I said how can I possibly eat 4 cheese burgers and 2 drinks and 2 fries all in one setting? They said that’s not what they are willing to do either all or nothing. I took the meals and decided to write and complain I was only able to eat one meal at a time and did not even accept the 2nd drink since I was the only person eating it how do you get away with this rudeness and I am the paying customer and they McDonalds gave me sandwiches with something in them… I am extremely angry over this ! I do not know where else to call about my terrible experience at this location.
    Lee Jacobson

  17. I love mickey d’s big mac. But I have to say that the Xenia shop on main St. has to be the worst I have ever had. The service is AWFUL! They can’t keep an order straight to save themselves. This past couple of weeks have orders sent that have been so mixed up. I asked for a bacon-egg breakfast biscuit and received a sausage, egg and cheese. A lot of people grumble about mixed up orders, specially those to go that are always wrong, but they are on their way to work and don’t have time to go back to fix the order.

  18. Everytime i go to Reedswood Mcdonalds in Walsall WS2 8XD there’s always a delay because the tills are always down. I don’t appreciate this because the customer service is no good when they tell me that it will be a 15 minute wait, i then wait 20 minutes and go back round for them to say its another 15 minute wait. The customer service is rubbish as sometimes the man or woman on the mic doesn’t even speak to me or speak properly to me.

  19. Really? Just went to your restaurant on 27th ave and US1 in miami, fl 33133 and I ordered the simplest order. A mc chicken sandwich (add cheese) large with dr pepper and another large coke. And you guys can’t get that order right? Really? It’s a simple order. Do I really have to open my wrapped sandwich in front of the employee to make sure it’s the right sandwich? Really? How can they mistake a burger meat for chicken? How? Really!?!!

  20. I ate at my local McDonald’s last evening (4/24/14). While I was there a couple came into the restaurant. They went immediately to the drink fountains. I looked over at them because they never went to the counter and the young lady at the drink fountain was looking around like she was standing guard. She did see me looking at them and I looked away. The young man was carrying a back pack. For roughly 10-15 minutes they filled an empty liter they had with a soft drink and she pulled out a plastic cup and filled that also. During that time frame of 10-15 minutes customer’s went there to get their drinks and the couple just stepped out of the way. A manager also walked by (I assume he was a manager as he was wearing black) he never paid any attention to what was going on nor did anyone at the counter notice either. The couple stopped to visit with a couple of men that were getting food. After chatting with these two men, they all went outside to the picnic tables, sat down, lite up cigarettes, the men ate the food and the couple were drinking their “free” drinks. There wasn’t a lot of customer’s in the restaurant, which is why I didn’t find a manager as I knew the young lady would know I was the one who turned them in. I just wanted you to know that the staff needs to be more observant of what’s going on in the lobby. There were certainly enough employees there. Thank you.

  21. I just visited the Edwardsville Illinois Troy road McDonalds. I ordered a large order of fries and two mcDoubles with onion and pickle only. It was about 10:40pm and I was the only car in the drive thru. After waiting several minutes a worker finally came and took my money. Several minutes later I was given my food. I left the restaurant and drove home to find that my fries were inedible because they tasted like old cooking oil. My Mcdouble sandwiches had neither onion or pickle, instead they were smothered in ketchup .The sandwiches were even marked ” order slip # 51, time 22:50
    McDouble Only Onions , Only pickles.” I should have known not to visit this location because it is consistently terrible. I worked a 11 hour shift, visited McDonalds on my way home, and once again had a lousy experience!

  22. 7/11/2014
    Dear McDonald’s,

    I have received the best service that can be deliver by one of your worker at the #6968 store that can be given. Violet is her name, and she is the best worker at the 1035 SW 6th Ave, Portland, Oregon 97204. She run most of the operations all around. I watch her not only doing handling the cashier, running the food and checking to making sure that her co-worker are actually serving & mopping the floor and not hiding away in the restroom. She even standing up to tell non-customers to either they are there to eat and not just hanging around and begging. She caught one of her worker left a key [link to a shelf handle]that could be use as a weapon to the patrons, to make sure it return to their proper place. Violet an EXTRAORDINARY WORKER!!!

  23. I used to really enjoy McDonalds, ate there relentlessly while I was an extradition officer around the nation. In recent years, seems McDonalds has done some GOOD things, but they use we know terrible meat and meat sources. Now I read that they have capitulated to the marxist michele obama, “wife” of the fraudulent obama and now she seeks to have her image on all McDonalds products . Well, they tried that trashbaggery at Subway, we boycotted, and I do not see that foul “woman’s” face on their ads, if I see them at McDonalds, with her dictating vile food be issued to OUR children in OUR schools, I will forever be DONE with McDonald’s and encourage all to follow mwe in the boycott FOR America and American Ideals which “michele” abhors!

  24. I used to really enjoy McDonalds, ate there relentlessly while I was an extradition officer around the nation. In recent years, seems McDonalds has done some GOOD things, but they use we know terrible meat and meat sources. Now I read that they have capitulated to the marxist michele obama, “wife” of the fraudulent obama and now she seeks to have her image on all McDonalds products . Well, they tried that trashbaggery at Subway, we boycotted, and I do not see that foul “woman’s” face on their ads, if I see them at McDonalds, with her dictating vile food be issued to OUR children in OUR schools, I will forever be DONE with McDonald’s and encourage all to follow mwe in the boycott FOR America and American Ideals which “michele” abhors!

  25. Don’t stop at the Lehi, Utah McDonald’s right off the 15 freeway. Me and my husband ordered a medium coffee w 5 creams and 5 sugars. we both thought it tasted like Soap, but I thought it might be a cheaper cream they switched to. Needless to say, we both got profuse diarrhea and horrible stomach pains. Worse, when I went to the manager, he was very rude and said… well how do you know it was here? The district person was just as non caring. I will tell everyone to be careful as food poisoning CAN kill you.

  26. I ordered an egg, cheese, and sausage mcmuffin this morning. I went to cut it smaller so my 2 year old son could bite it more easily and found that the egg felt like rubber and appeared to have a greenish/black mold like spot on it. Not even sure what it was. Needless to say my son did not continue to eat the sandwich in case there was some sort of bacteria. I have a photo of the egg but it will not let me post it anywhere. I just hope that others have checked their food before eating. Just wish the cook at the store took the time to make the right decision and not serve that egg. I’m sure he knew what it looked like.

  27. Store located on Route 70 and Route 9 in Toms River, New Jersey. Hit up the drive thru around 12:15 AM on Sept 4th 2014. Food was good and service was great. I don’t know her name but the young woman working the drive thru was working her butt off and still managed to have a huge smile on her face at midnight. Those are the type of employees you hold on to, take care of her… whoever she is!

  28. I called today around 6:50a.m.asking for Bea and she said who’s this I gave her my name and she said she’s busy and I said ok when is she available to talk too her she told me at 1:30p.m. and I said okay thank u and I called again but this time asking for Sonya she said who’s this I said me again and she clicked on me and asked for Sonya again she said what I want I said nicely can I speak with Sonya she clicked on me again and called one more time asked for Sonya the same person finally tells me she’s not there and I told her that’s all you have to say instead of clicking on me and the only reason I was asking for them to see if I can try to get my job back but I rather not try anymore its just a waist of time even though I have all the time in the world all I have to do is pray on that person for forgiveness for being rude to me as a customer.

  29. 1) Yogurt, the type that you are pushing is full of sugars as well as fillers; it is not healthy in other words; in fact, ice cream of a soda pop is healthier, please do something different, like a Greek, Organic.

    Our planet is dying from a multiple of reasons, HAARP, Chem Trails, Ethanol and PLASTIC; there are a few ways you could cut back on the use of plastic, please study and employ. Plastic will not return to the “win”, Mother Earth where papers, cardboard, etc., will…please desist in using Styrofoam and use the paper like cup instead..they can be recycled and why not have an area for customers to place their plastic after eating? It would help immensely and the planet needs all the help it can get. Thanks.

  30. Why do we have to listen to noise instead of decent, music, like the Golden Oldies or classic country western…rap and the noise that they play now are not conducive to wanting to go there and eat, then you walk in and it too cold to enjoy one’s dining experiences!

  31. Plenty of problems at 15 E Dundee Rd and one at Rand Rd (83 and Rand). 1)Static on speaker 2)not very friendly service people, no smiles like they didn’t really want my business 2)ranch wraps were cold, lettuce wilted and dripping with runny ranch sauce, very little cheese, top inch of tortilla was empty, chicken small piece looked like it had been chopped up and was cold.

  32. All the McDonalds I go to have the same prices except the one on East Main Street in Torrington. I have been paying $1.06 for a side salad and that includes tax. The one on East Main Street charges $1.29. They told me they are private owned so they can change their prices. I don’t think that is right

  33. Generic email from customer service. Lame.
    Saratoga springs utah location is charging my card twice , no resolution and is fraudulent. ref#:11406589

  34. On the morning of October 5, 2014, I went to a McDonalds at Hwy 90, Ocean Springs, MS 39564. Went in to get two Senior coffee, after I gave the young blonde girl with glasses (I guess she a shift supervisor) my money with return change I ask for a Monopoly Game piece and she reply back they only come with a large coffee cups, I reply back the other McDonalds given out these games pcs with no hesitation. She left the front for a minute and then a curly blonde hair male with glasses (guess shift manager) came up asks what I needed and told him the same thing a Monopoly game pcs. Said that if I want one that I have to send in stamped envelope with sufficient postage and envelope to get game pcs, I said the same thing to him about the other McDonalds and his reply was “they was not supposed to do that”. I knew this if you did not order food items but I order coffee and this is a food product. There is only certain food item that comes with games pcs but it does not say what certain food items. The point is I order a food product from this McDonalds restaurant and these two individual refuse to give me a game pcs to make a customer happy instead they just got me mad. I have manage for thirty years in business and the saying is know your job before you answer a question to a customer if you don’t you better do your homework and it seems these two did not do their homework. I believe this place owes me couple of games pcs, who knows I might have won something nice. I will apply this on Facebook, twitters, YouTube and email a statement to the BBB and state officials on this issue; it is nothing but a sale gimmick to buy certain food items. If a game played like this then all food items package should have games pcs on it or just games card pcs for items that do not have them applied to package.

  35. Its no wonder your company is losing business. I heard that customers are leaving for the competition because of the high prices. Today I experienced myself. While my mechanic worked on my car I went to the closest place for some breakfast. I was stunned at the prices for breakfast combos. It wound up costing me close to $4.00 for a biscuit egg and bacon sandwich and a SENIOR coffee. For five to six dollars I could have had a complete sit down breakfast at a diner. And the egg and bacon biscuit was puny. You won’t be seeing me again for anything but a senior coffee.

  36. For years grilled chicken has always been one of my least favorite foods, … all dried out. Yesterday (10/29) my wife and stopped at store number 7896 and had lunch. We both had the Premium Chicken Bacon (grilled) Wrap. Man, … this has got to be the best chicken sandwich on the market, … hands down !! It has just the right amount of everything from the first bite to the last !! And the flavor AWESOME !! This has got to be a masterpiech if there ever was one !! Magnifico, … bravo, … very well done !! Thank you !!

  37. I order the Sausage McMuffin with Egg take away in Wanchai shop located at bridge to HKCEC at 08:00 this morning, but I wait & wait over 6 ppl ahead of me & I tried to talk to your screw.
    The answer is wait but no invoice on the table, why?

  38. I was in McDonald’s flamwood walk the manager was in the kitchen with out mob cab mob refused to call her she was scared

  39. Glenway Avenue McDonalds sucks I’m on my way to Burger King now customer service goes a long way actually most important variable there is and I’m sitting outside your location I can see a half a dozen employees sit inside on their butts at the tables texting yet I was turned away at the the window was told I had to wait an additional 8 minutes what a joke just a place my breakfast order cuz I was a little early

  40. WHY is McDonald loosing terrain against all others?
    THE answer is very simple:
    Change the flavor and you’ll see better results.

  41. Please send me an official address including email, telephone, the person in charge to officially send the a request on franchising.
    Thank you,


  42. Put a big singe on your menu telling person who don’t under stand that (hounders ? Is hot hot super hot my kids and me got so sick we could not Finnish are quarter ponder that i didn’t know it was super hot

  43. Put a big singe on your menu telling person who don’t under stand that (hounders ? Is hot hot super hot my kids and me got so sick we could not Finnish are quarter ponder that i didn’t know it was super hot

  44. They manger did replace are burger but was to late took kids home gave them some pep toll bis mole to help with there pain thank mr cormier

  45. Just wanted to say thank you for that great ad. re messages on various McD signs. Inspiring and heartwarming.

    Thanks again.

    Jim and Barbara

  46. On January 25th on the way to the Greyhound bus terminan my daughter and I went to the McDonald’s at 9401 Foster which is across the street from Valley View Bank. We were there at 8:15 AM getting 2 egg Mcmuffins and 1 order or hash brown pattie. We weren’t running late and we expected to get there 15 minutes early which we did however we wouldn’t have if we had gone back to McDoanlds to show them the egg they had given to my daughter. I’m actually surprised she noticed it and the only reason she did was because she doesn’t like ham and took hers off to put in my sandwich. That’s when she saw what can only be called disgusting. Parts of the egg were actually green! Whatever the green stuff was it was cooked into the egg, not an afterthought like maybe jelly mixed up with yoke which produce a green color. I’m not a scientist but the only explanation my wife or anyone I talked to about it said “it’s mold”! I brought it back and as usual at that McDonald’s no one knew what the hell I was talking about but they can see! I have no idea what she said or who she said it to (my Spanish has never been that good, in fact, Adios is the only word i really know and would recommend that word to anyone before going into the McDonalds, at 9401 Foster, which is across the street from Valley View Bank) but the answer to my situation was “give him another egg mcmuffin”. Are you kidding me? No manager talked to me and why would anyone want something from a place that had actually given you food with the definite possibility of food poisoning? I was in disbelief walking out of there. The definition of insanity is doing the same thing over again and expecting a different result.

  47. when you use the same mcyds for YEARS and have the same friendly get things done gal there, than find out they didn’t appreciate her AT ALL after 10 yrs. But hire these dumb kids because they can get them cheaper! You should be ashamed of your self!!! We NEED workers like Becca who loved her job and her customers. You made a big mistake and you are no different than any of the other bottom feeders who $ is there god and could care less about their customers.

  48. Do you HEAR ME????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  49. I want to just start off by saying that the Mcdonalds located on speedway ave. in Fairmont WV is just down right nasty and disgusting. Bugs are everywhere. Today when the Frappe Machine was cleaned ( first time in about a month ) there was green/black slimy mold coming out of the machine. The coffee pot is also the exact same was as well as the mocha and latte machine. The tea timers are never set and there are numerous complaints about spoiled or sour tea. Orange juice machine is down right nasty. Bugs have gotten into peoples drinks and also a older woman came through the drive through complaining about her milk being dated clear back until December and it is now February. She also proceeded to say that this was not the first time this has happened. The employees are treated like total crap while the managers set around and talk all day long, following each other around like lost dogs. New employees hardly get any training and then shoved into positions they don’t know, thus having the managers scream at them right infront of customers when a mistake is made.. even tho they’ve had hardly any training. The bathrooms smell like a barn. I honestly don’t think there is one good thing about that McDonalds down there and a surprise inspection should be done. There are some good workers but a fair share of bad ones.. especially the managers. I as well as a few other employees have all agreed what a bad place it is there. I also have children of my own and I must say.. we will never eat at that mcdonalds ever again after learning how nasty of a place it is. I am afraid to even drink a coke without getting a bug in my mouth or mold from the machine. Something needs done about this because I am aware that this is not the only complaint. I just happen to be up close and personal with all this nasty stuff. Something needs done.

  50. Most of the time I just order a regular cheeseburger and they never get it right .the only thing I order is the strawberry banana smothie. So basically what I’m saying is that McDonald’s is 1 half of a joke. Ps they should make what the costumers want.

  51. After trying for a month to find a Mcdonalds that had Vanills cappachino One was out the otoher machine was broke the 3rd didnt hacve a machine and last one said time ran out. Hmmm Called and lady said for my inconvenience would get A coupon. Sure did/ Good for one SMALL REDULAR coffee. You cab get that on any Monday for free. Also Wendy gives it free for seniors any day. They could have given a large coffee or small special. How cheap can this company be. I get my cappichino at Sheetz Gas and it is cheaper and better. Also can get it at our local Ggiant Eagle and it is better. Good bye McDonalds. Hundreds on Advertisement but .50 for customer appreciation. Hello Wendys

  52. Yesterday I went to Jonesville Mi store for decaf coffee on way to work. I actually went inside because 2 drive thru lines full. Y 2 drive thru lines? Can’t handle 1 in timely manner! Anyway, no decaff made. Manager puts coffee on to brew. She puts in cream, when pot has just enough coffee to fill a cup, SHE POURS IT INTO MY CUP! I’m on my way to work I don’t have time to argue that this is UNACCEPTABLE. I made 3 cups of coffee w that 1 cup of coffee. I feel sorry for those after me who ordered decaff. Is this the way to: 1. Run a business? 2.Treat customers? 3.Expect repeat business? WHY NOT TRAIN EVERYONE TO DO THE SAME THING THE SAME WAY EVERY DAY? You lost a customer! Listening? This is not the first time this has happened to me at McD in many locations! Hurry up get rid of customers at counter! Okay im going to the gas station down the street. Consistantly have decaff ALL DAY LONG. NO WAITING. ALWAYS HOT AND READY. And 1 cup is 1 cup, not so strong i can make 3 out of 1.

  53. I have been a loyal customer ever since the first McDonalds came to Maine on St. John St. in Portland back in the mid 1960’s but when Heather levia was fired for paying for firefighters meals in upstate NY after fighting a fire in subzero temps. I can tell you I am done with McD.. The front office claims she swore at someone who refused to pick up the firemen’s tab. So What!@! I am posting this story on Facebook and all the social media.

  54. I think one of the biggest problems in the hamburger buns they are so so cheap. I think you need to also have a two dollar menu as well. Those chicken nuggets are nasty. Than the drive thur is the worst of any chain hand down. The employees aren’t engaged they could care less if somebody has a bad experience!! Other chains make sure the customer comes first! Overall hire some better workers, put hamburgers on better bread, serve better chicken nuggets, and offer a two dollar menu besides the dollar menu and I bet things will change. If you need to talk to you further let me know.

  55. biggest problem you have are your employees and owners of you stores, they flat don’t care anymore about quality that they are serving you and if you don’t like it, lump it or go somewhere else they say. Get some manager out there and buy some food not close to home and if they are honest with you, you will be surprised with some of your findings. I worked for you when I was in high school 55 years ago, your quality has gone down the tubes, I still purchase some but not like I used to.

  56. Hi I don’t know if I am able to do anything about this at this point. I purchased a med ice coffee at the McDonalds on Chicago, IL. As I was finishing my ice coffee I spotted something black on the ice. I looked closer and found a little animal. I really cant tell what it is but it is very disgusting. I did call them and they told me to go back and they were bribing me in a way. They told me I can get whatever I wanted but I really didn’t want anything. All they told me was that I could either get my money back or get another ice coffee plus anything I wanted. So I ended up getting the ice coffee and some fries. This has never happened to me before so I really didn’t know what to do. I am very disgusted and I wanted to know if there is something I can still do about this issue?

  57. I was at the drive thru at McD’s on Allen st. in Springfield Ma. I waited for 17 minutes, there were 6 cars in front of me. I was ready to give an ear full of disappointment to the girl working the money window but I could tell she must have heard plenty of that from the people before me. Some were quite angry enough to pull out of line with squeeling tires and doubt they will return, and I was thinking the same. But I kept quiet and then the same girl appeared at the food service window a few minutes later. She apologized and said there were only two working today. Glad I didnt vent on her and I told her SHE deserved to make double whatever she was being paid. I would love it if someone from corporate would voice their appreciation and acknowledge this individual for showing up for work and having to do double duty while putting up with exacerbated customers .

    Still a fan of McD’s

    Regards, Daniel Blais

  58. I have stopped going to Mcdonalds since they stopped making fresh food. They pre cook it, throw it in a warmer and use a microwave to melt the cheese and warm it up. That is not good food. Back in the day, like in the early 70’s, they cooked food fresh, put it in a bin and held if for a certain period of time. If it want past that time they would throw it out. You always got fresh food.

  59. We are very disappointed with the quality of food and drinks 3 0f the 4 mcdonalds has in chillicothe. Tonight we went to bridge street and got a large coffee for 1.60 and my husband couldn’t even drink it the coffee was old bottom of the pot and very strong. We have this problem almost every Friday night we go to the other bridge street and get coffee for my mother in law and husband her decaffeinated is always cold for 1.60 it should be hot and fresh. Also fries are either salty or dead(cold) I worked there for 7 years it has definitely changed. If things don’t change we won’t be going back my husband usually gets coffee 3 or 4 times a week. Hope to hear from someone Cheryl lowe

  60. Was at exit 343 on i-10 at baldwin, Fl at 9:15 4/2. The manager was rude to her employees. I went in for sweet tea and there are 15 people wait ing for food. She’s barking direction for the juice and coffee stuff (after back finished sandwiches). No one seemed to know what they automatically needed to do. A girl makes 2 juices and is standing there holding them. The manager snaps “Just put them down”. It was rude and im the customer that still hasnt been waited on and i still thinks its rude.

    Everyone should have a role and do it without stumbling over the others. That store needs attention for organization and how to teach staff what to do.


  61. I have expended a considerable amount of time and frustration in recent days trying to discover an email address to which a complaint about a meal ordered online in Hong Kong recently can be addressed.
    The experience with the meal, followed by the learning experience in how little MCD want customer feedback, have radically and negatively changed my perception of MCD. It is clearly a corporate policy to make emails from customers as difficult as possible. Even the relevant link on the MCD website is broken. If you don’t care, then why should I?
    NOT loving’ it, guys 🙁

  62. We always stop at McDonald’s. Paul and Debbie Adams McDonalds just east of Houston has the filthiest bathrooms we’ve seen at a McDonalds. We will never stop there again. Also shame on the Winnie,TX McDonalds for charging $1.79 for a large coffee.

  63. I was very excited about the survey offered on my receipt until I tried to do it. then came the frustration and a little anger. Not everyone is a computer wizard.I could not follow the web site for getting to the survey. I know for some people a free sandwich is no big thing but in this economy any little bit helps. I had to give up on your offer. here is my info . store #19145 date- 4-17-2015 order 98 amount $10.88 I have no validation code to use can u help me

  64. We would like to say Thank you to Toni Johnson an employee of the Mc Donalds off of Pacific and 19th St in Albany Oregon. She has made our walking group feel welcome. We now go to McDonalds for coffee after many of our walks because she makes us feel welcome.

  65. I recently visited your restuarant on queen street in Cardiff, went to use the baby changing facilities and to find the whole toilet including the baby changing station, floor and sink covered in feces. I came out of the absolutely appalled and left your restaurant without feeding or changing my daughter and cousins. They say they are regularly checked, but I’m sorry there’s no way tha toilet had been recently checked.

  66. Your restaurant in Iron Mountain Michigan was rebuilt a few years ago a and for awhile it was well kept up…..
    However, now the entrance in and out is pretty dirty and not inviting at all. I believe this is poor management and lazy workers. The wait time for an order is quite long..something that is notacceptable
    Where are your standards? Shame on you. There’s plenty of competition so get your act together.

  67. I am 71 yrs old. been going to McDonalds for thirty years plus. was delighted that you had a dollar menu. It was a senior and low income people could afford to go. Now that is no longer true. There is on more dollar menu. Prices are up for McChicken and Hot fudge sundaes. Seniors with fixed incomes like myself can not afford to go there anymore. Used to go at least three to four times per week. Sometimes twice a day. Why are your prices different in different locations plus what is up with the hole in the lid of the sundaes? Dirt gets in it when you take it to go. Will now take my business else where as other seniors and low incomes will have to do.

  68. Inside Wal-mart on airport rd and queen st
    I was wait in line to get my coffee refill and the manager
    Told me ” sorry I got no time for this service, I’ve been
    Serving since this morning” then…..she just keep me waiting on the side
    Until she finish with other customer and come back start question me
    When did I get the coffee and she say she didn’t see me this morning I say I got
    The coffee from other location just two hours ago
    She say she is not give me the coffee because I didn’t buy it from her….???
    Is it McDonald service what we are getting this days?
    She looks at me like … I’m a criminal or something
    I say I didn’t know that… and finily she put coffee into the cup and I say thanks very much
    I feel so… Helpless and …don’t what to say anymore
    Even that’s my problem but as a McDonald manager should be always have smile
    On their face and talk to customer

  69. hi your link on my email for printing out the coupons is NOT working… I get to where I pick alberta for coupons click on that and then blank screen and NOTHING… please fix

  70. Bought the 1/3lb sirloin burger very dissatified the burger look the same size as the original very small and thin would take it back but as a truck driver thats over the road thats not an option will never buy another exspecialy at 5.00 $ the bun looks like a mcrib bun and the vegies died a week ago or more thanks for nothing i should have bought a double cheese burger in stead could have gotten two and still had change left over

  71. Was going to eat at McDonalds on Raiinbow, Las Vegas while I ordered my food, I saw two painters in the store painting the ceiling. One with a roller and one with a paint brush also noted that they were painting over where the food was being cooked and prepared (wow) one painter brought his ladder over the the French fry area put his ladder against the tray holder and started to paint the ceiling over where the fry some were being cooked and the tray that they were put in (double wow)
    When I started taking pictures of them the stopped painting and went to the rear of the store, when I got my food, I went to a table a noticed that the frays had more than salt on them, I took the food back tried to contact the manager but she was not at the store ? I got my Money back and will never eat a that McDonald’s again
    I have pictures

    • Was going to eat at McDonalds on Raiinbow, Las Vegas while I ordered my food, I saw two painters in the store painting the ceiling. One with a roller and one with a paint brush also noted that they were painting over where the food was being cooked and prepared (wow) one painter brought his ladder over the the French fry area put his ladder against the tray holder and started to paint the ceiling over where the fry some were being cooked and the tray that they were put in (double wow)
      When I started taking pictures of them the stopped painting and went to the rear of the store, when I got my food, I went to a table a noticed that the fries had more than salt on them, I took the food back tried to contact the manager but she was not at the store ? I got my Money back and will never eat a that McDonald’s again
      I have pictures

  72. I’m 75 and have always had more IN N OUT MEALS THAN MAC’s that is until u came out with th Sirloin Lettus n Tomato!!!! My God u finally hit a home run!! Believe me when I say all my friends just love it. It what a Hamburger should taste like like it was made at home not fast food. Please don’t stop selling it . You’ve got me as a customer from here on out.

  73. first, I email customer service. I get back a bland reply which did not even cite my complaint. I am so annoyed I call customer service and reiterate my complaint point by point. my complaint happened at several of their restaurants and I gave them each restaurants address.only one of them replied but again did not address my complaint directly. it is irritating to just get a form letter which shows you how little they think of their customers even when you take the time to help them out by pointing out something that needs to be corrected.

  74. Hello my name is nina kelly and I just wanted to tell you how much I love
    your company and its food! I want to help get the word out in my town how awsome you guys
    are with some stickers-samples- shirt- gift card or anything lol my shirt size is 3X I just
    wanna show off all the love I have I’m pretty sure I’m your number one fan I
    heard about you through my bestie and ever since then I was hooked. I work 2 jobs and go to school
    so funds are kinda low anyways I look forward to hearing from you thanks!

  75. We travel to the south for winter and stop at MANY McDonalds on the way up and back and have been doing this for 7 years. If I gave you feedback on each individual restaurants we visited it would all be the same.
    Why do we stop there? I am not sure. We do feel very safe at their locations that probably is the main reason. The bathrooms are not always clean which is something I see have changed over the years and need remodeling.
    The food is never hot. Unless u get fries right from fryer. Often the ice cream machines are not working which has actually become a joke between us.
    ( u need to find different equipment )
    The service is always good but it is the food. What has happened to McDonalds?the food is slapped together, cold, not appealing at all. It all tastes the same.
    Why doesn’t McDonalds upscale their menu? Get something more like Panara but fast food.
    We r baby boomers who have money who travel but don’t want spend too much sitting in a restaurant while traveling. There are lots of us out there!
    We want a safe place to eat. Use clean and updated bathrooms and food that is hot appealing and tastes good
    U have kids menu down pat. Our grandkids love them. But how about a new menu for adults?

  76. My experience at the McDonald’s located in Miami Gardens, Florida on 183rd Street and 47th Avenue was very good. I have been a customer of McDonald’s for many, many years but today the food wads excellent the English muffin was prepared correctly and as a result of that it was nice and soft, done just RIGHT. The Sausage McMuffin was perfect along with a fresh hash Brown. If they are striving for freshness In preparing their food there. They need to keep it up and serve one customer at a time.

    Sometimes we fail to compliment let people know that they have done something right. So I definitely let the Manager know about how pleated and satisfied I was about the food and that they continue. With in serving FRESH, HOT AND DELICIOUS FOOD!!!

  77. Hello-FYI. The piece of information I’m sending to you is free. If you want to increase your bottom line and your customers appreciation start having a Retro-Tuesday where the cost of eating at McDonald’s is at 1965 prices.I can remember the 12 & 15 cent burger with fries and a drink, all for under a dollar.We would eat more times at your stores if one, the cost was lowered and if you also added a burger to your menu like they have on Steak and Shake.Just a thought or two that one of your customers wanted to share with you. Hope this will be helpful. Customer who cares for the company that cares. We’ll return to our regular prices when this depression is over! SP

  78. My family got lunch today at store 4749. We received incredible service from Kevin. He was very helpful and friendly. Please commend him for a job well done. We will stop there again

  79. I just like to know if the McDonald’s around my area the workers and the management just don’t care no more cuz its just the fact that there’s 3 McDonalds within 15 minute radius and you have one that they never let you order you always have to go up to the window and knock on the window before you can order because you’re too busy yakking on the phone or outside smoking cigarettes the other McDonalds seems to always be out of things and the other one always screws what’s your order you never get nothing that you order

  80. I went to the McDonalds in Ennis, TX. This one is inside the Walmart store. I had completed my grocery shopping in Walmart & stopped at the McDonalds on my way out for a drink & a snack. A young man was by the register & was loading fresh cookies into the display shelf. I told him that I would like a large diet Dr. Pepper and a medium French fry. The young hispanic man looked at me and said ” no English.” I repeated my order again. to the young man. He grinned at me and again said to me “no English.” A young lady came rushing over to the counter after hearing this conversation. She told me that she would take my order. I was so upset by this that I told her I would go someway else for my food where the staff could speak English. This happened on Sept. 1, 2015 at around 5:30 in the afternoon.

  81. I love your ice cream!! My only concern I s that your location closest to where I live never has ice cream. NEVER. Not once have I been able to purchase an ice cream at this location. Why is that? St Claude and franklin, new Orleans la

  82. We went to the Andrews,SC location at 10:10pm 9/8/15 and tried to order, the girl ask us to pull up to the window, where there was no one. She finally came to the window and we ordered. We ask for a milkshake and the machine was down, this is a constant issue. So we didn’t get the milkshake. We paid cash for our meal. The girl said she couldn’t give us a receipt because the machine was acting up. We then pulled up and waited behind another car for over 10 min. The car that was behind us got their food out of the 1st window. Finally the car in front of us got a bag of food. They left. We were handed a Big Mac and another box w/ 2 lg fries. We handed the bag back. We had a crispy chicken salad, a crispy ranch snack wrap, a buttermilk chicken sandwich, and a diet coke. Well we had to wait another 7 min for them to make our meal. We ended up with a salad and 2 burgers. We had already pulled off when we noticed the error. The girl at the window had gone over the order with the other people but it was still incorrect. I wanted to touch base with you as I have been in good and beverage for several years and know this not only affects food cost but customer service.

  83. Decided to purchase a sugar free vanilla iced coffee at Edgewood McDonalds. Drive thru person made an error in telling me that the coffee would have sugar syrup in it. I informed her that she was incorrect and that I asked for a sugar free iced vanilla coffee. When I got to the window to pay she quoted a price of $3.11 so I gave her $20.11 and received $16.99 in return. When I asked why she informed me that the price was actually $3.12. I told her I gave her the $.11 because I didn’t want the change and offered the other penny so that I could get the dollar bill instead of 99 cents in change. She informed me that she already closed her drawer and couldn’t open it. At this point I was fed up with the lack of customer courtesy and requested that she get the manager and return my money because I no longer wanted the coffee. The manager came and retuned my money and told me Walmart had better iced coffee anyway. Both the cashier and manager were rude and disrespectful. I worked for a McDonalds franchise for many years and I’m appalled at the behavior of the workers at this store. When I worked for the restaurant customer service was a top priority. Apparently customers don’t matter anymore.

  84. This is not a complaint as I am sure you have many, rather a helpful comment.
    I had an upset stomach the previous nite and was looking forward to something tasty to start the next day off with an egg McMuffin which was bland and dry which I disposed of after 3 bites. I understand the salt and health confinement requirements but you may reconsider a different recipe for the bun as others offer

  85. Hi,

    I live in Mineola Texas and our local McDonald’s does a great job, but they do not offer dipped chocolate for their ice cream cones. It seems they are missing an opportunity to increase sales and profit.

    Secondly, most McDonald’s charge 50 cents for a senior coffee. They charge 64 cents.

    And last, but not least, McDonald’s chicken sandwiches have the consistency of rubber. You need to get your chicken where Chick Fila does.

  86. My grandfather died 3/2/2010. He was a loyal customer at the McDonald’s in Reed City Michigan. He used to go about 3 times a day for his favorite coffee. When he was diagnosed with a brain tumor, he had trouble speaking; however, the staff always had his order ready when they saw him coming down the road. My grandfather was known to always have a McDonald’s coffee cup near by and because of this, my grandmother has a McDonald’s paper coffee cup on her memorial shelf for him. I was wondering if McDonald’s had any coffee cups that look the same but more of a perminant material

  87. Got a Buy 1 Get 1 Free Offer that’s printed on receipt and finally decided to take advantage of it by getting my validation code this morning. Went to McD #13675 I Newington, VA on Alban Road. Went thru drive-thru and told order taker what offer I had and he tells me that we don’t participate in this. I said you do and he says we don’t. Do you still want something, so I went ahead and ordered something. Go around to the 1st window and what do you know the cashier hands me the same “buy one, get one free” receipts and I told him why are you handing these out if you don’t participate. He did not understand so another woman came by to help him understand so she asked if I wanted another sandwich and I told her no, I want my money back for being charged. Then this real nasty African woman comes up and snatches the receipt from her subordinate and looked at the receipt and said that this code does not match and I said what are you talking about and she said this does not match. I told her that I would never eat at McDs again. Then go about 500 feet to see that the store had given me the wrong sandwich so I turned around and went into the store and demanded the right sandwich and that same nasty African Lady, just shoved a sandwich in the bag and pushed it out to me. McDs you ought to be out of business, but you really need to fire that African witch you have managing store #13675.

  88. Tell me why can’t i but a cheeseburger happymeal for my son in McDonald’s here in the Philippines?
    He does not like the hamburger the comes in the happymeal he likes cheese on his hamburgers.
    U can in Canada.

  89. wanted cups of ice, to put sundaes in …had a long travel…they charged me $3.24 told me cups cost want my $ back…besides they were so rude store 34636

  90. Went to the McDonalds for breakfast today, 10/13, at the location on 38th Avenue in Myrtle Beach SC. It is the BEST egg mcmuffin sandwich I have had in our area in over a year. I stop once a week for breakfast, and this by far was the best. Efficient staff, with a pleasant morning greeting along with a great breakfast!
    Not many people will send a note of encouragement, please pass this on to the location that it was a great morning for one local family!

  91. Sunday, October 11, 2015 I patronized the McDonald’s on Union Center Blvd in West Chester, Ohio. When I entered the parking lot there were a long line of cars in the drive thru, but it was moving. I then entered the restaurant to find at least 8-10 people waiting to be served food. I placed an ordered for a Steak Egg Biscuit Meal with a small orange juice. I encountered customers who had been waiting as long as 20 minutes to be served. The manager seemed very overwhelmed and unsure of what she was doing. One thing she was not doing was assisting the staff to fill the orders that were lined up in the lobby. The drive thru staff worked hard to keep the drive thru moving, while all the lobby customers had to wait to be served. The one staff person that was making orders for the lobby would fill bags with food and yell out orders that no one was there to receive. When customers addressed her to let her know of their dissatisfaction, she spoke of being overworked and underpaid. I paid $6.19 for the order I placed, I waited 10-12 minutes to be served. I had to ask to be served my orange juice I ordered and could wait no longer because I was trying to get breakfast before attending church. I then grabbed a sandwich out of a bag that was left on the counter unclaimed and left the store. I worked as a McDonald’s employee as a teenager and I know what good customer service is and how the store is supposed to operate during a rush. Seems like there needs to be some retraining/re-education in this store. I WON’T BE BACK!

  92. Tried to get a simple mcmuffin with bacon and no sausage, the young girl carefully took my order, twice. The limited education cook who may not have a good understanding of English couldn’t figure out wtf apparently? I got a sausage & egg mcmuf with sausage instead of bacon 🙂 (I hate McD’s bisquits.)I notified the girl who thru away the original and got me another mcmuf with 2 TINY pieces of bacon. That’s the problem with McD, going downhill like Radio Shack…How many sandwiches does McD throw away daily? Bacon lovers LOVE bacon not bacon bits!

    No email replies, no SHAIRING my email address :with “partners”, they’ll get dumped and reported like porn…

  93. I’m a former McD District Mgr from the ’70’s-’80’s, and still a stock holder. Not happy with the company performance, I decided to shop a # of local units in northwest NJ and eastern Pa. I’m shocked by the low levels of QSC that I experienced! Clinton NJ rt 31-Wed 6:35pm- 10 dt times taken – ave = 8 minutes 13 seconds.Sun, Washington NJ/Hampton rt 31- 8:20am dt times ave = 8 minutes 11 seconds (these are the 2 worst service units shopped) Best = Flemington NJ dt times ave 2 min 25 sec – product hot – mgr Kim on the floor @ 12:33 pm, Unit @ 25th st Easton pa, dt times = 2 min 45 sec also good food quality Unit @ Hackettstown nj dt times 2min 52 second good quality, restrooms needed attention. Note: spoke to crew members @ Clinton and Washington, owners not allowing proper staffing, always running short, turnover is ridiculous. hire 5, 4 quit was an example given. Also today 11/1, I shopped the unit @ 660 memorial pkw, Phillipsburg, NJ, dt times 7min 44 seconds, restrooms dirty for that early is unheard of in my era, 4 trash cans stuffed full in lot, muffins not toasted, no carmelization to speak of! Where’s the accountability? Ed Novak concerned stock holder and former DM.

  94. Good morning
    This is just a FYI I am a Army veteran and today is veterans day.
    I drove through the drive thru of McDonald’s and I ask the lady that was taking my order did McDonalds offer anything for veteran and the lady said WHAT IS A VETERAN.
    I ask the lady who took my money the same question and she said WHAT IS THAT.
    So while get my food I asked the lady who gave me my food and she said well so I showed her my (ARMY ID ) id and she said no; and I drove off after paying for my food and got to my computer to write this fyi.
    Question everyplace I pasted this morning had something for veterans but McDonalds ?
    the employee did not know what a veteran was ? this was in Dallas, Texas at east grand and highway I-30.

  95. Congratulations, it must be nice to have so much profit, that you can dictate to the customer when and what they have the privilege to order. New promotion made me think I could get a burger any time. Bzzz-zzz! Wrong. One would think a burger place would have burgers 24/7, and a breakfast place have breakfast 24/7. Thought you were a burger place.

  96. Tiffany, thank you for your quick and effective response to my previous email about inferior products at one of the franchises of McDonald’s. (ref#:12514242)
    I want you to know that William from that particular McDonald’s called me yesterday and was very pleasant, offering his apologies for what we experienced, and offered to compensate us for the poor quality. We took him up on it today and got a meal we hadn’t tried before that was delicious, and well-made.
    Tiffany, thank you again, and I hope this helps your company!

  97. Here is a suggestion: return to outstanding service, pleasant crews, accurate and freshly made food, get rid of the aggressive rudeness.

    You seem to be in the news alot; discussions abound that maybe your profits are dropping and that you are trying to reinvent yourself. I suspect that you are doing fine. You introduced all day breakfast, which is a gimmick that won’t get me in because I can’t get a biscuit in most stores after breakfast.

    But even during breakfast, it is very hard for me to get what I want :sausage, egg, cheese biscuit. I do not stutter (not that there is anything wrong with that), I speak clearly and firmly. Still I don’t get what order —– EVER!!!

    I get just sausage a lot. Sometimes there is cheese; on the rare occasion that I do get what I ordered, the biscuit is either overcooked or stale. In fact, most often the biscuits I get are stale and not worth eating.

    And if I return for better product, you are met with arguments, disdain and often refusal, or people who need to finish a personal conversation before they can help you, or the manager is just nowhere to be found.

    And here is the kicker: IT IS EVERY SINGLE MCDONALD’S I HAVE EVER BEEN TO. Dozens of stores across the Dallas Metroplex and down into East Texas; Stores filled with rude, uninterested employees who apparently think I want to spend hard earned money on bad food or food that I do not want — EVERY STORE!!! I have never found an exception, a well run or even and above average location.

    Hence, I don’t go often. Each time I lapse and go back –always for breakfast on the run– I am met with the same awful service and food.

    So perhaps as you look for gimmicks and ways to reinvent yourselves and reinforce you place as King of Fast Food, perhaps you could focus on customer service and food quality that makes running through a store worth the time and the money.

  98. I visited a McDonald’s in Oklahoma City and after waiting 10 minutes in the drive thru, I received soggy fries and a cheeseburger with no bottom bun. The cheese was literally stuck to the cardboard. To go back thru the drive thru meant waiting for the six cars ahead of me so I drove to another location in nearby Edmond, Oklahoma and told them what had happened and asked for a new cheeseburger and fries. Do you know what happened? A MANAGER said I would have to pay for a new one since they were not affiliated with the first location I visited. I was absolutely stunned. It’s shocking to me a manager was so badly trained he was more concerned about a few dollars profit than protecting the company’s good name with a customer. I’m sorry, McDonald’s, but I’m done. Your company should be setting out to do what’s right.

  99. Today, Sunday, around 1 PM we stopped at the 516 River Road, Naperville, IL location to redeem a coupon for “buy one get one free” egg & sausage mcmuffin. This was from a promo from the same location that we were given from our earlier purchase last week. Forget anything favorable that I submitted on my last survey. Todays service not only fell very short but the management style is extremely poor! After waiting over 5 minutes in the forward driveway, I parked the car and went inside for a refund. As I entered another customer from behind got the attention of the only supervisor on duty and called her over to a table. When I explained the length of time waiting for my order the cashier informed me that he could do nothing without me speaking to the supervisor, that he had NO authority to refund inspite of the fact I showed him my current receipt. I left the receipt and walked out!

    Having spent my career as a GM for upscaled hotels I cannot imagine a guest service clerk unable to refund a guest for inappropriate or undelivered services from the restaurant/lounge outlets, let alone a $200 to $300 room charge. I do not believe that the definition of “Fast Food” 5 minute and undelivered food applies. But much worse only a supervisor can authorize a refund from a receipt dated and time stamped for an order not delivered in the amount of $2.89? This action puts my rating for McD’s at the very bottom of Burger King, Subway and KFC. For several of the upscaled brands of hotels secret shoppers are sent by corporate to rate all aspects of the properties. Suggest that you act more aggressively as the above comments rate McDonalds very low and doesn’t seem to improve your customer service problems.

    On the last questionair

  100. Hello, I was at your store 13512 in Itaska Il.
    Receipt no. rs13 11/30/2015 11:06 req no. 830934 merc 23203702
    I had ordered 6 quarter pounder with cheese, was told they weren’t on sale.
    When I got home, I noticed on the receipt at the top, but one quarter pounder get one free.
    Also, I ordered 4 buttermilk chicken sandwich. When I got home, I was short 2, only rec 2.
    This is not good

  101. Am really disappointed with the attitude l was given by the manager at Bossman station MacDonald. It was on Monday 14 Dec 2015′ the lady manager gave me a sucking attitude . I wonder how does she lead her staff if she is failing to give customers a right attitude

  102. I live near a MacDonalds in Discovery Bay, Ca., and have been frequenting this business about twice a week since the breakfast became all day. Unfortunately for me, I am experiencing a rash of problems with almost one out of two orders I buy. I have had to return to the store twice in the past month because the orders have been wrong or missing items..all I got was fries the hamburger! Your website advertises things that either none of your stores have any longer or this one doesn’t serve a full menu..either way it is damned annoying . Sometimes when I order breakfast the sausage is old, like it has been sitting around all day. All of this returning to the store to get what I actually order is becoming almost not worth going to the place at all. The other night they had to replace my granddaughters meal because by the time I drove back to get my burger her whole meal was cold. This is costly for your business as well as it gives this store a bad reputation. This has happened to my neighbor also..wrong orders or not prepared as requested. I could go on and on but I am sure you get the drift. I really would really like something to be done with this store.

  103. Hi my name is Ashley Martinez and I just recently went to a near by McDonald’s about 10 minutes ago and when I got home I notice that one of the mc doubles I had order was really badly burnt. The location I had visited was 3601 S Federal Blvd, Sheridan, Co 80110. I had the worst experience here after tonight.

  104. I have to say your websites are terrible, all I wanted was a number or email to voice my opinion about the poor attitudes of the management staff at the Rte 111, Hauppauge NY store. I have never seen such disrespect for employees. On the morning of December 12 my 17 year old son let Rapheal and Rissy (managers on duty) that he would be unable to work Christmas to New year’s because our family would be away. My son had been working there since July,lo her than both managers. He left that night at his scheduled time of 7 pm, Rissy had yelled at him for leaving early he said he was not leaving early he was scheduled to work until 7 . Rissy proceeded to write him up for insubordination. At the end of his shift on Sunday December 13, Raphael called him over to speak to him about the write up, then took him off the schedule for the coming week and said he needed to speak with another manager named Steve. We had no contact from McDonald’s or Steve after that, until Thursday December 17. My son went to go pick up his pay check and was told by Rapheal that he was fired and needed to turn in his uniform before he could have his check. What a nice guy, firing a kid the week before Christmas. Sounds to me like my kid gotfiredbecause he was honest and said he couldn’t work. I will also state the Raphael is not exactly conscientious on more than one occasion my husband or myself need to explain that our son could not work Thursdays due to a scheduling conflict, he continued to schedule my son for Thursdays. I myself am management but if I ever behaved like your management team I would have been gone along time ago, the blatant disrespect for employees and there families is disgusting. Please do not send me the employee service number, it is of no use for my complaint. I would appreciate an answer or a number where I can speak to a human and not a machine !

  105. I don’t care how smart you market breakfast all day I went in for egg mcmuffin saw outside display for motzerlla chees sticks ok for breakfast told I cant have till 1100 oclock are ya nuts any menu all day and ya cant provide service that’s embaracing and disgrace

  106. Im complaining about the shiny slippery tiles in the entry way of your southside shop in Rockhampton qld. When they are wet from rain people are slipping & falling over one after the other..people of all ages..they are extremely unsafe tiles to have in such a busy shop ..someone is going to fall & hurt themselves badly if something isnt done.. there is a small mat at the door to wipe your feet…but you have already slipped &/or fallen by then..please look into it for peoples safety..

  107. Store#21652 AZALEA AND MANAGER 3x 3days in a row this store ALWAYS SAYS ICE CREAM MACHINE IS BRoken . I have picture of the machine and it’s working.

  108. Picked up the Big Mac meals at the local Livingston MT store, to have a friend have her first Big Mac. Everything was like lukewarm. When the manager came to see us at the table, she gave multiple reasons why, and had no idea why the fries weren’t hot. 18 bucks and change should get me hot food. No excuses, which she continued to make even after I said no problem. Duh…

  109. I guess I have darkened the doors of McDonalds for the last time. Gave up on your terrible burgers long ago but was inspired by your advertising to try the chicken sandwich. Was that a mistake! The lettuce was a soggy mess and the taste of the chicken was really bad. Took two bites and split the rest with my dogs. Luckily I can still enjoy Wendy’s chicken sandwich. Just have to drive that extra mile.

  110. I have been using your app and collecting points for a free coffee. I have gone through the process two times where I am owed a free coffee and the cashiers can never figure out how to redeem this coupon. I have basically given up on using the app and haven’t gone to Mcdonald’s much due to frustration. I just want you to be aware that the app is having difficulties. Thank you for your time.

  111. Just ordered 5 meals from Pleasantville NJ store on Black Horse Pike. All the pattys were black. Not kidding, black. We got drive thru and opened when we got home. I’m not one to complain because I work in restaurants but this was so bad I took pictures of the meat. We odered at 240 pm. Had a quarter pounder as well which was fine but all the small single burgers were black. We don’t usually go to this location but when we do, it’s close to Sams Club, we always have an issue.

  112. Your commercial for pick 2 is stupid I won’t buy that just because of that commercial. It’s not even close to being realistic.

  113. I am a long time customer at the Pleasant Street, Attleboro, Ma. corporate owned McDonalds.
    Sometimes I go alone but usually go to eat with friends.
    Recently a situation has arisen with a single individual , not with my group.
    The person comes in, sits at a booth, close to the dining area ; which happens to have a TV.
    They take two chairs from the dining area, but them next to the booth, outing out in the walkway, were they place their feet.
    They then put on their music from their computer, quite loudly and when asked by customers or employees to turn it down, they say they need to “drown out the people talking”.
    At the same time, they also, loudly “dictate” into a cell phone.
    And if a group such as was there to watch a program on TV the other week, they complained to the manager that the TV was disturbing them, and the manager came out, apologized to the eight people, and turned it off.
    My question are:
    #1. what is McDonalds police on playing your own music in the establishment ?
    #2. what is McDonalds policy on the TV in general (we realize the TV has only 1 station channel ); complaints, volume, on, off, etc. ?
    #3. what is McDonalds police of putting chairs in the walk way (to an exit and restrooms) and already occupying a both, using them to display your feet ?
    #4. what is McDonalds policy on a Manager in a situation like the above stated, asking the individual to sit further back in the both area, so they will not be disturbed by the TV, or the people talking; which seems like an obvious reaction.
    #5. Is there a place I can read the rules that relate to your policy concerning these issues.
    Please email me back asap, as this is troubling many of us and we would like a resolution…..and do not really want to go in particular to another eatery.
    Thank you.

  114. I ordered al coffee and when I came in the drive through the cashier waste it all on my hand and inside my car. She starting taking the next customer order not really acknowledging what she did to me. When I ask for a new cup she pour the spill coffee in another cup ,not giving me a fresh one. I paid for a almost empty cup of coffee. MY hand burned for the whole night leaving marks. South Boston,VA Riverdale Mc Donalds service is terrible when it comes to having remorse or apologizing to there custmers

  115. I just saw your newest commercial. I don’t understand the message. Why 2 men making out. I will never again purchase even a coffee at McDonalds. Very disappointed. Even if it was a man and woman. No need. Way to fold.

  116. I am sure people throw ideas at yall all the time, but I had to share this. I love your mccafe coffee but the k cups seem so wasteful. I was wondering if anyone ever thought about making a K-McCafe bag. Make it like a tea bag to help save the use of those plastic cups. Just a thought.

  117. My visit to the McDonald’s in lLouisburg NC was disappointing.It was around 11:30 PM on 2/26/16,I ordered a large Dr.Pepper when the server gave me the drink the top would not stay on and drink was running down side of cup,after I asked for another lid I realized the drink was to light in color to be I tasted it and the syrup was out so I asked for another,was given one but it was the same,the cashier said it was changed he seemed to concerned about closeing to make sure my drink was right so I asked for my money back and was going to tell him that the drink had to run in the line longer,but he shut the window while I was still talking to him.I go to that store 4 times a week and have never had a rude cashier until now.

  118. I just wanted to take my time this morning to thank McDonalds for selling my personal information cell phone and email address I have gotten non stop to phone calls and spam email and would just like to say thank you thank you for putting my personal information out there I will never apply for a job here or work with a company that sells personal information you have lost yet another customer

  119. I was deeply saddened and not at all happy to discover that all day breakfast as it is displayed over and over in your commercials. Pictures of egg and sausage mcmuffins, pancakes, granola, hash brown, and 3 different kinds biscuits etc. are not actually available for “all day breakfast”! If certain items are not going to be available then you can not take the liberty of putting those items in your commercial!

  120. I eat at mcdonalds a few times a week but last night I had a horrible experience. My order number was 332, and it was the Kietzke lane store in Reno Nevada.The first bite I took out of my mcdouble , popped in my mouth and tasted horrid. I opened the bun and looked and did not see anything so went ahead and ate it and the rest of the sandwich was fine. I did notice a difference in the coloring of the meat when I took the bun apart but thought nothiong of it. 2 hours later I was throwing up my guts and all I could taste was that awful first bite!!!What could it have been, possibly a blood clot in the meat maybe?? Anyway, I will not go up there again as I NEVER want to taste that awful taste ever again. Just wanted you to know about it. I have heard horror stories about Mc DonaLDS BUT NEVER BELEIVED THEM UNTIL YESTERDAYS EXPERIENCE, NOW i AM SCARED!!!tHIS OCCURRED AROUND 515-530 PM

  121. What have you done to the Shamrock Shakes? Used to look forward to March just to have one. Purchased one on Monday, tasted more like lime. Syrup or whatever wasn’t even mixed. Gave it another try at a different location today. Same thing. Will not be buying another.

  122. I am not happy. I was told that, in the month of March, I could order a Shamrock Shake. After coming to Texas, I am unable to find any McDonalds with Shamrock Shakes in stock. Its been 4 days since the count down has ended, and their is NO SHAMROCK SHAKES!!! I refuse to support McDonalds any more until I am able to drink the elixir of life. (Shamrock Shake)

    • I totally agree with Joey, I also live in Texas and I am unable to find a single Shamrock Shake. This is the one thing I get to look forward to in life. If I am unable to get one soon, I will never purchase any McDonalds food again!

  123. I am currently employed at the Metamora, IL McDonald’s I started on February 15, 2016. I am very concerned that I was not able to receive any on the job training. The day that I first started was watching safety videos but we were having a rush and they placed us four new employees on the service floor to have us help them out before sending us in the back to do some safety videos.. I am aware that when I got to be window I had no experience and not a single minute of training. All I got asked if I was familiar with the menu and I replied to somewhat. Then I worked 03/07 first day back from having five days in a row off. I made three mistakes on three different customers and I could tell I was upsetting the manager that was working that night and I was being completely apologetic to the customers and to the manager and I feel as if its not completely my fault because one of not having any training all I did on my first official day was watch and no one to explain where each item was. I don’t know if anyone would be able to do anything about it now since it has been a while but I am just voicing my issues and thought that it would be a help that you would like to know. The reason why I am voicing my issues is because this is my first job working with food. and I am disabled and the management don’t understand that I am not like normal people I may seem normal but my brain isn’t normal I have a mild case of down syndrome, my brain doesn’t process fast as normal people. Thanks for taking time out of your day to read my issues and knowledge them

  124. Why can I get a decent burger from the McDonald’s in Columbus, Hilliard, Powell, but the food from the McDonald’s on Mullica Hill, NJ is HORRIBLE?
    We have tried, numerous times, over the last few years to give them the opportunity to make a decent burger, but they always taste like shoe leather and burnt. Unfortunately, they are the closest to my home, but we have to travel to the next town, if we want McDonald’s because the one in Mullica Hill, NJ is so bad.

  125. 30th St Heath , ohio, horrible service inside and curbside…orders wrong …wait long…Manager is terrible …never smiles …yelling at staff in front of the customers…very unfriendly location…closed the inside service due to not enough staff..staff quitting because of the manager…will not go back …sad use to be a very nice Mc Donald’s ….


    2 WRAPS 1 .99
    MEAL 4.99

  127. Vinita, Oklahoma, the downtown McDonalds. I have learned to go inside to order for McMuffins. I can see them fixing them. I have written in several times to your McVoice Survey and they are still handling the food with their bare hands!! Also the Manager walked in with the Co-Manager and she started working without washing her hands. This store needs cleaned up!!!!

  128. I just bought 2 “Artisan Chicken Sandwiches”. I told the counter person that I did NOT want mayo. She said it doesn’t come with mayo. I ate one in the car. I looked at the 2nd one, and it was slathered in mayo (to which I am allergic). I brought it back and confronted the person, who was indignant and said, “It’s NOT mayo, its creamy garlic sauce.” I strongly suspect that it’s very much akin to mayo – but, even if it’s not, it’s similar enough that ANYbody should have enough sense to suspect that if a customer didn’t want MAYO the wouldn’t want “Creamy Garlic Sauce”, either. This person was a supervisor.

  129. I just bought 2 “Artisan Chicken Sandwiches”. I told the counter person that I did NOT want mayo. She said it doesn’t come with mayo. I ate one in the car. I looked at the 2nd one, and it was slathered in mayo (to which I am allergic). I brought it back and confronted the person, who was indignant and said, “It’s NOT mayo, its creamy garlic sauce.” I strongly suspect that it’s very much akin to mayo – but, even if it’s not, it’s similar enough that ANYbody should have enough sense to suspect that if a customer didn’t want MAYO the wouldn’t want “Creamy Garlic Sauce”, either. This person was a supervisor. It is also worth mentioning that I have been attempting to contact McDonalds for the past 45 minutes. Not surprisingly, NONE of the access points McDonalds provides for complaints or feedback worked, until I finally stumbled on this one.

  130. Personally I think bottomless french fries (while a GREAT idea) will just be bad for your establishment in the long run. Mcdonalds (in NYC anyway) attracts soooo many of the homeless as is, the bottomless fries idea would really never get rid of them! Some of these mcdonalds restaurants, while fairly close to where I live and or work I must avoid as is due the the homeless traffic. This bottomless fry idea would have me avoiding them all. I just thought I would say that also all day breakfast, horrible idea.

  131. I sent the email to you to inform your management team to make corrections, not so the whole world can see that this location has a problem.

  132. Hi McDonalds,
    I have recently read where you are trying new sizes for the Big Mac. For years I have been ordering Double 1/4 pounders made into Big Macs. I like to call them the “Mac Daddy” or “Monster Mac”. I have even thought of an add campaign using NBA legend Shaquille O’neil eating my version and it could be called the “Shaq Mac” because of its size in comparison to Shaq’s size. So I’m giving you these great ideas. If used either hire me or give me a lifetime of Big Macs. I could be an asset to your company, or a debit ( I can eat Big Macs like popcorn) depending on which option you would choose.
    Lifelong customer Patrick

  133. Love the ad with the little black girl who never smiles, until her dad gives her a bag from McDonald’s. Not only is it your best TV ad ever, but also the best TV ad ever. I think it’s been pulled for a while now: bring it back! Makes me smile every time I see it :>} Cudos to the Ad Dept.!!!!



  136. 2575 E Arkansas Ln, Arlington, TX 76010
    (817) 274-2755 ·
    I was very discouraged when visiting this location. I ordered my children breakfast. Which my order consisted of the big breakfast with hot cakes and a sprite, a sausage burrito and large sweet tea. I was charged for a chicken biscuit meal with a sprite, sausage burrito and a large sweet the difference between the chicken biscuit meal and the big breakfast with hot cakes meal was .30 cents. The manager Mayra came to the window and informed me that she was going to have to charge me extra… even though it was there mistake… regardless I gave her my card to charge me for the difference. She came back with the order (now taking much longer) and an additional receipt charging me for a medium sweet tea ( an additional 1.29) I inquired why My card was charged for the amount and she informed me because of taxes. I informed her I already paid taxes on the first order she charged me for and there should have only been an additional 30 cents added she refused to go over this with me (now almost late to taking my children to school and getting to work) she continue to tell me it was taxes and I didn’t pay taxes on the first order even though it clearly has the tax amount at the bottom. This was very unprofessional and honestly showed a true sign of intelligence for your management staff at this McDonalds. I am a bank supervisor and math is not an issue for me unlike you manager at this location Mayra. I would like to be contacted in regards to this issue and overcharge. Thank you

  137. Stopped at the store in Nappanee, IN. I stop there 5-7 times a week for years. Service has gotten continually worse. Got my lunch to go with a large drink. Paid and then find out no Diet Coke in either machine. No sign nothing said. After so many times not getting my order correct, plus the kitchen area filthy and slow working personnel. I am finally done. I won’t be back here. I may finally write off McDonalds completely. Many other choices!!!

  138. I just bought a steak,egg and cheese bagel for almost 5 bucks and got it home I could not eat it. It had some sauce or something oozing out of it that I did not like. I expect to get what I order not what someone feels like putting on my food,if sauce is supposed to be on it it should say so. I would like some sort of credit for it thanks.

  139. All I want to do is email corporate a complaing and all I get is a bunch of run around,this site sucks

  140. Stopped at the 24-hr location on Russell Pkwy, WR GA. this morning. Not sure who made the sweet tea. But they either used more tea bags or didn’t incorporate enough sugar into their recipe. We Southerners like it sweet…bottom line. Also, bacon should be thoroughly drained of all grease, not just partly when a customer requests it. In fact, a customer should not have to request that their bacon be drained. Personally, I believe all stores should have to go through a nutrition class before opening their doors.

  141. Your drive thru really is Bad. Long waiting and terrible at giving you your order. The kids on drinks are not on tight,no smile,etc. The food was satisfactory. Their service could use some big help.

  142. just went to the Tiffin Ohio store they still have the 2 for 5 Big Macs on drive thru order board. I ordered and she charged full price, I went to the pay here window and was told that deal was over two weeks ago. I told them they had to honor it anyway and was told they wouldn’t because it wasn’t in the computer anymore, they also tried to charge for extra sauce on the Big Macs. That sucks! Teach these people how to add in their head and do the honest thing by customers. I wanted the customer service number to complain and she said if I paid the full price I would get a bag with the number on it. I refused to pay more than I should so I left. These people couldn’t have a high school diploma because you couldn’t be that stupid after graduating. I will go to wendys from now on.

  143. I’m so disgusted with the menu time changes what i mean by this is when you stop selling items during the day and start selling another set of menu items. why make it so you can order breakfast any time and not be able to order a hamburger all day or even a milkshake i went to the Ironton hills location in ironton ohio they said they stop selling hamburgers and milkshakes at 2am and only serve breakfast at this time and we had just pulled in to order at 2am i have a couple other Mcdonalds near my location there is a consistent menu system at any of these locations its as random as going to a completely different restaurant than Mcdonalds why the hell cant all Mcdonalds have the same menu times for breakfast,lunch,dinner just serve all items during operating hours if the store is gonna be open from 5am-3am or open 24 hours why make people waste their time , gas and get told we cant serve that you are 30 seconds to late we just changed our menu to serve only this and you are just out of luck or order something you realy dont want if you are realy hungry you will buy it or go some where else and get something to eat at this hour knowing at 2am not many options so people who work late hours are basically told you have to eat what we serve or just do with out like they are your parents telling you eat what we fix or go hungry we are not running a restaurant but hey i am at a restaurant and cant order any thing different than what they are fixing cause they make the rules like you arent paying them to fix something else go figure how aggravating it is to never know what some McDonalds location is serving at certain times of the day and what is the deal with not selling hamburgers at 2am and only sell breakfast rrealy weird when most places dont start selling breakfast till around 5am i would realy appreciate it if your company could get their franchises all working on the same page with each other so customers could know exactly when to go to order what they want and not be sent on a wild goose chase trying to figure out which store will sell the food they are in the mood for or what they like to eat there is no reason people should have to play games trying to find a store to order a meal and get the run around to random menu times at different locations its just ridiculous your stores have this big of a difference between them in such a small area that i live in not like we are traveling half way across the country to get these menu discrepancies get your store owners crap together im being as polite as i can be about this i am holding back on choice words i realy wanted to use this is getting so frustrating

  144. I visited your Mickey D’s on Essex St. In hackensack and was very displeased by the quality and taste of my big Mac’s you have really lost your touch I know you wanna get things done fast but it needs to go back to the old way I don’t know what’s going on it taste horrible now the only thing that was good was the fries I grew up going to Micky D’s and may have to stop if when I spend money it’s a waste for me and a gain for you. .
    Sincerely,Angela Clinkscales

  145. I ordered a mcCafe but they gave me a coffee instead. I asked for an exchange for the mcCafe back without any charge but they refused to give me money back for the coffee

  146. Can you take the fish you serve and add your great French fries and call it
    fish/chips. Do not forget red lobster wonderful tartar sauce and” WOW” what a great taste. I did that the other day and was it GREAT.
    I do not know what kind of sauce red lobster makes but that is the tartar sauce you would need. Marc Big Boy had that same kind of tartar sauce back in the day.

    Make it happen

  147. I am so disappointed in the Mcdonald’s franchise in Saint Charles MI …..
    I live in Saint Charles so this store is the store that I frequent. No longer I will drive 9 miles to the Shields store …I wont even go to the Chesaning Store because its owned by the same person.
    Here are my reasons, Every time I have visited the drive thru, in the last 15 times I have been there some way my order has been screwed up. I have had very long waits in the drive-thru because their employee forgot i was there, And last but not least I witness A woman manager I do believe she was the store manager I am not certain of this, but I witness her belittle and humiliate her employee in front of the customers of this store. If that’s the kind of management that you allow at your franchises, and this is the type of service no wonder Mcdonald’s Profit margin is way down. I will not take my business to any place that degrades their employees in from of the people that they serve.
    Signed ,
    One less Dollar from me

  148. I went to the your store 3320, I ordered two happy meals, two 6 piece chicken nuggets. The ordered was placed at 19:25. I waited the usual time for the order. My number was called; 365. I looked in the sack and saw the two boxes of happy meal. I live about 4 miles from this store, with driving and traffic I arrived at home by 19:42. We got the grandkids ready for dinner and open both boxes. One of the chicken nuggets was missing. I went back and was helped by employee KS#3. I showed her the my ticket and she asked for them. In the mean time your manager on the floor ask me what I wanted. I told her what was going on and she told it had been 30 minutes since I ordered. Now with the wait of the food to get put together and sacked and the drive home and the drive back it was almost 30 minutes. Your manager would not give the chicken nuggets I paid for. Very unhappy with that store and will never go back there and will not got another Mcdonalds again. For the price of the meal, yes I did drive back.

  149. the mcdonalds in vidilia louisiana has had their shake machine down for several months can yall get them to fix it thank you

  150. I wasn’t sure about the new coffee cups that came out at first, but as time goes on I really had to let you know that these cups are horrible. First of all “if” when u get a fresh cup of coffee (which is seldom) you burn your fingers. Second, the Styrofoam is much better because your coffee stayed hotter longer, and third, because you have to continuously heat up your coffee, the cup starts to break down and it starts leaking!!! Went to using Speedway gas station Styrofoam cup to keep your coffee warmer longer. Must be nice advertisement for Speedway though!!!! Extremely dissatisfied.

  151. I went through the drive through and my fries where cold and soggy. My quarter pounder was pretty good, but I asked for only meat, cheese, ketchup, and pickles. All I got was meat, cheese and onions. I never asked for the onions, so I thought they must be crazy I went back around and told them. They said that they gave me the wrong meal somebody got out of the line. That was a lie because nobody was there at 4:30 pm. They gave me a free meal and said “Sorry have a nice day.”

  152. Cater for Diabetics as well as health concious people
    Use rye or whole wheat rolls and buns
    Use air frier instead of deep oil fried stuff and french fries
    To keep your salads germ free?
    Dip in a solution of 1 cup water and a capful of ACV
    Bring the prices down so increase your sale
    Cater for sugar free drinks
    Obesity is causing all kind of diseases
    So serve healthy food,nuts,dairy,seafood,meat,veggies,fruit

  153. McDonald’s In El Dorado Kansas discriminates against disabled veterans.

    They either ask them to leave or ban them.

    Also, they discriminate against older men. Young pretty women can stay all day if they want but the older men are booted upon finishing their meal.

    Additionally, DO NOT DO A SURVEY! They will look at security cameras and time stamps to identify you should you give a negative critique!
    Then they ban you!

    Lastly, the noise is so loud there it can cause hearing damage. People have to scream to be heard from the person sitting across from you and in the kids play area they have an interactive game that the volume is turned up far too loudly. Want tinnitus? Hearing loss? Eat or go inside that place.
    Risk maiming yourself or kids? Eat or go inside.

    Surveys are supposed to be anonymous unless you tell them otherwise. If you check I do not want to be contacted, then will ignore it and contact you anyway (harassment).

    Best is to go elsewhere.

  154. A Problem endemic to the McDonald’s culture, is that if I ask for a Bacon Cheese Burger, I get sass instead. In all of the establishments that I have visited, if I ask for a Bacon Cheese Burger I am told that they do not exist. I Then reply, that you have Cheese Burgers and Bacon, so this should not be a problem to put them together and call it a Bacon Cheese Burger.

    Bacon Cheese Burgers are so ubiquitous that I am surprised that a McDonald’s employee doesn’t know what one is and isn’t capable of taking my order. Seriously, no one is going to say I want a Cheese Burger, add the Bacon. They are going to say I want a Bacon Cheese Burger. So, please, if I say I want a Bacon Cheese Burger, hold the sass.

    This problem also occurs when I ask for a Sausage egg McMuffin with Bacon and Cheese Meal. Even when I try to point out that I want a standard MEAL item WITH additions, your employees are too stupid to comply. I get the usual statement of “Sausage egg McMuffins don’t come with…” I then have to tell them I am ordering the standard MEAL and I am also adding ingredients to it. You guys are magnificently worse than Subway. Then, when I get my MEAL, I don’t even get a Hashbrown. I should not have to describe every detail of the MEAL plan, when I said I wanted a MEAL. The problem lies more on you and your inability to LISTEN. Your salesmen just aren’t hungry enough for the sale. If it were I? I would have asked the customer if they wanted a Hashbrown or quite simply, if they would have wanted to make this a MEAL (YOU USED TO DO THIS). If you had done as such, I would be happy and have another Hashbrown in my tummy and you would have made slightly more dosh and you wouldn’t have had to LISTEN.

    I don’t need to explain to you the importance of add on sales, cross selling and the like. It just seems that with me having to write this letter that I have to. There are a lot of missed opportunities for your company to make money. There are a lot of things that misrepresent your brand. Any customer issue becomes a training issue for the frontline, but it is even more so a training issue for the management. Need I say more?

  155. Am a retired dentist,not a lawyer. However your $1 coffee ad arbitrarily forbids an iced coffee. It says for any size brewed coffee. It does not say hot,cold or any other conditions in between. Please change the ad or the policy,as it is more than misleading- PS,is iced coffee not brewed?

  156. I went to the McDonalds this afternoon around 4:45 pm at the McDonalds at 1425 Riverstone Pkwy. Canton Ga. I ordered a Big Mac, large sweet tea,a kids 4 pcs. Nugget meal with apples and coke, was charged $8.14 for the order. When I got home which was 10 miles from the store, I had a double cheese burger, cheese burger, apples, toy, small coke and large ice tea. I am very disappointed because I tried to call the store 4 times but no one answered. By the way this is not the first time my order was not correct, but I am tired of this. These are the same people wanting$15.00 for what. I want answers don’t I will carry this farther.

  157. I am not returning for awhile based on lack of concern by your chains, no wonder sales are down. Example, I frequently dine at your University Mall location in Fairfax, Va. Seems the ice cream/milkshake machine is NEVER operational. Then they have 2 ice outlets but only one of them has worked for the longest time which leads to customers standing in line to get their sodas. Although the staff is friendly some never ask if it is dine in or carry out. If you are dine in you get your food in a paper bag, which is a waste and have to spread your food out on a table which may not be perfectly clean. This is understandable as the staff can’t constantly clean tables but the tray and paper mat at least protect your food from other contaminants. I will say the general sanitation of the restaurant if very good. Just wish they did a better job of making items available that are on the menu. Until something is done I will see you at BK, which I think offers much less appealing food, or Wendy’s who strives to give customers “happy meals”. Oh, and by the way, please don’t send any discount coupons to me as I will just toss them – that is not what this is about.

  158. The customer service at the mc Donalds on felicita ave in Escondido California is very good, and the employees are extremely nice

  159. I go to mcdonalds 1 to 2 times a week. The indoor menu is too frustrating to read. It flips and there is no menu to read. I walked out today every time I saw a screen it disappeared before I could finish reading it. I asked if they had a menu listed somewhere I was told no. I will not return too frustrating, I would like to go in and see the menu not race to try to read it. I go to mcdonalds for convenience not for frustration. There are other places to go where I don’t leave annoyed because they can’t list the menu where you can read it.

    • I read about McDonalds tweet this morning… WELL you just lost a customer!!!!!!!! Saying thing like you did and having NO respect for the POTUS is a disgrace!!!! GOOD BY MC DONALDS!!!!!!

  160. Lousey customer service , employees who CAN NOT READ ENGLISH , and or understand Englifh spoken words and or spoken american words ( and or amircian printed words ) !!!!!!!!!!!!!… Managers who would rather smoke out front of the resturant ????!!! and says nothing but is there a problem with my order ? .. nothing else as i turned , and left the mcdonalds , at 158 New county road , Thomastom Maine 04861 I had to drive back to return my order which was wrong !!!!!!!!!!! and left Hungry and frustrated…… AGAIN !!!!!!!!!! I`ll cheer whren this Micky d`s closes !!!!!!!!!!!!! Good riddence !!!!!!!!!!

  161. “McDonald’s tweets to Trump: ‘You are actually a disgusting excuse of a President’ is totally off base. Have been a customer for over 50 years but no more.

  162. So, Obama’s seditious and accursed Robert Gibbs of McDonald’s tweeted that Trump is disgusting?
    Welcome, BurgerKing and Arby’s!

  163. March 17, 12:02pm Friday, we pulled into restaurant at 5000? University dr,natchitones , la. First of two drive thru’s closed for power washing by maintence mN. This caused a lot of traffic concerns.

    Secondly , Upon entering store there was Ali of 28 customers waiting in single file waiting to order and one customer service staff taking orders. No manager was visible or aware of poor situation

  164. I am so fed up. I like the food but I am so tired of not getting what I pay for. It happens more on the weekend than thru the week. I bet in a years time I have been had for 30 to 50 dollars. That’s how frequent it is. I order a ham & egg biscuit and get a plain biscuit. Do the screens not communicate? I order 2 orders of hot cakes for my 9 year olds and get one with no syrup for the one. Today done it for me..

  165. I am so fed up. I like the food but I am so tired of not getting what I pay for. It happens more on the weekend than thru the week. I bet in a years time I have been had for 30 to 50 dollars. That’s how frequent it is. I order a ham & egg biscuit and get a plain biscuit. Do the screens not communicate? I order 2 orders of hot cakes for my 9 year olds and get one with no syrup for the one. Today done it for me..

  166. Ok, here is my beef (no pun intended). We are very loyal McDonald’s customers, but this is just beyond my understanding. You may find it petty, but it really has been bugging me. I love the fish filet sandwich, which has gone up drastically in the last few years. If you compare it to the other “fast food” establishments, it is much smaller and more expensive. Anyhow, to the main complaint. There has always been a slice of cheese (a whole slice) on the fish filet sandwich, you could see it hanging on the outside of the bun on the fish. Now, why can McDonald’s put a whole slice of cheese on a dollar breakfast sandwich, and are soooo extremely chintzy on an almost $4.00 fish sandwich. I was appalled when I looked and now see only a stinking 1/2 slice of cheese . Is McDonald’s changing it’s practice and more concerned about the almighty dollar than customer satisfaction? I was told they would put on a whole slice of cheese, but would have to charge me for it. This is ridiculous.

  167. Today the McDonald employee spilled a large coffee on me and all over my car in the drive through. Not one person came out to help me or even offer to help me.

  168. I stopped at the McDonald’s store number 10774. And I ordered something simple for my son chicken nuggets and they gave me a Big Mac… he doesn’t like hamburgers so then I had to get him something else.. I just don’t understand how it got messed up.

  169. I use McDonald’s on Lathrop Road, Manteca, CA. Several morning visits for coffee…the morning manager chewed out 3 employees during my visit. It was hard to watch. I have seen her scream in the past but today was disturbing. I told the employees to contact you. Her leadership skills STINK! I do not think she represents a healthy work enviornment

  170. I recently went to my local McDonald’s to get a large fry and large sweet tea. I gave the lady my order and she said, “We don’t serve lunch until 10:30am.” It was 10:29am. I proceeded to tell her the time and she said, “We don’t even have any fries out right now.” I said, okay and left. I think they should have had fries already cooked and ready to go for lunch time(10:30am). This really upset me because it’s the 5th time this has happened in 2 months.

  171. Your company has for a long time garnished information on the quality of its food items and food service. I myself have participated in your customer surveys. At times the store number, date & time, etal. were hard to read, but with a little trial and error the data was entered so that one could proceed with the survey.

    However, now someone has had the idea to require a very length numeric code for validation. The current ticket that I have in hand is so poorly printed that it obfuscates this lengthy string required for entry. There must have been some essential reason for requiring this change. Maybe someone felt that too many hamburgers were being given away..

    I would suggest that your managers responsible for operations make sure that the printers on the cash registers are generating “very readable” tapes thereby eliminating this problem. By the way, this is not the first time that I have noticed this printing problem as I have traveled around the USA.

  172. We are travelling and we were in Arkansas and in Missouri and both states,were out of ice cream today on hwy 63. Very disappointing

  173. Hello,

    Why was the large regular plastic cup discontinued? The only available large cup is styrofoam #6 which is not recyclable.


    Matt Lawsson

  174. the mcdonalds in hermitage pa on east state street leaves little to be desired. i placed an order for my husband, it was 4 mcdoubles with cheese, mustard and pickle only and 1 double cheeseburger for my son. on the screen she put all with ketchup mustard and pickle, i repeated my order 5 times to her, fianally the order was correct on the screen, i paid and drove home, when i checked the bag, i found 1 extra burger, i only ordered a total of 5, and all the mcdoubles had ketchup, a spot of mustard and no pickle. the outside tag on each burger read, mustard pickle and cheese only, so how can you mess that up, we called the manager who apoloized and was nice on the phone and it was not about getting something free, it was about this being our 4th order that was messed up, she said we had 6 free burgers coming and to talk to a manager when we came in. well my son went in to pick them up, watched the manager go back and tell the line to make them correctly, she argued with my son that they were only giving us three, my son told her look you messed up 6 burgers, then complained cause we didnt have the old burgers, what are we to do, let them sit in the fridge until we go up there, she never said to bring them back or the receipt, anyways he gets the order, she says this never happens in her store, and in that time another order was done incorrectly. well my son brought the burgers home, lo and behold they all were wrong again. what the heck is going on with mcdonalds anymore. im ready to never order from them again, but would love to get an email address for corporate office or a good phone number for them, its not rocket science making these burgers, you have a picture to look at and whats on the screen, any monkey can do that

  175. Good afternoon –

    It doesn’t matter which store I visit, in which state, 9 out of 10 times, I end up getting sweet tea, instead of the unsweet tea I ordered. Being diabetic, you can only imagine the horror when I take my first sip and, yet once again, my order has been given to me incorrectly.

    There HAS to be better protocol and accountability in your stores.

  176. Once again I go to McDonalds and order two PLAIN biscuits with strawberry jelly and end up with two sausage biscuits with pork sausage. I do not eat pork, I do not ask for meat. I had stopped going to this McDonalds for this very reason but thought I would give it a try. REALLY! I am so sick of sitting at my desk hungry because your staff have no respect for the fact that this will make me sick. I just wasted my money again. I cannot leave my job walk two blocks back to my car, on the seventh floor of a parking structure to drive to McDonalds and get this fixed. People who work in this place need to know that this is not just an inconvenience. This restaurant is near several office buildings. We cannot just BRING IT BACK! Also, stop giving away your meat. You did not charge me for me but I have two pieces of it that are going in the garbage. SO MCDONALDS CAN BOTH OF US STOP WASTING OUR MONEY?????

  177. Called 800# to report some work behaviors at a store and representative tried to get me to agree for a 100$ Walmart card for a $1.95 fee! What is free about that? Said lines were down to report complaints. Something wrong with that!

  178. I had .lunch today at McDonalds at Walmart in Bedford commons and was very disappointed .They were not busy only 5 people sitting eating,waited 20 minutes
    to get my food chicken was not that hot,fries were not hot and tasted like they were
    not fully cooked could not eat them .
    When went to through away my trash when open the trash can cover I was swarmed with fruit flies,I will never eat at this McDonalds again.I hope all your
    McDonalds are not run like this one.

  179. McDonalds used to be a lot better then what it is now. Before the food actually was priced pretty good. The last time we went to McDonalds we felt that we were ripped off. We ordered two fish sandwiches fries and a dollar soda. The fish sandwiches were half the size they used to be and they were stacked on a tiny bun with the fish hanging half of the bun and barely any sauce at all. Plus it was cold! The french fries were also cold and soggy! with so much salt they were absolutely uneatable! We were charges over 13 dollars for this meal that was worth about three dollars! When we complained to the manager we were told if we did not like it to go across the road to Wendy,s. Which we did and we will never go to McDonalds again!! This McDonalds is located in Palmer Mass.

  180. During a recent road trip we stopped at your New Albany restaurant, what a disappointment! We waited almost 45 minutes for our meal, I’m not exaggerating, and it was well below standard. The tables were not being cleaned and the floor was dirty and it was understaffed, the only reason we didn’t walk out was that we were so tired after a long day driving. This restaurant needs a visit from the area manager, or maybe from head office! From comments we heard from other customers the service, or lack thereof, was not unusual. I doubt I’ll ever stop in one of your restaurants again!

  181. I was at you franchise at Springs Mall on Saturday ( 29/07/2017 ) just before 6pm. I took the kids to get some ice cream. The queue was long and not moving.
    The faces of your staff was very stressed. The one guy on duty was literally shaking when serving or calling out orders, due to stress and pressure they were under.
    I figured the reason why they were like that. They were under pressure because they have been sworn at by customers because of poor and very slow service they offered.
    Now, they were working hard to run the business smooth and fast, but it was beyond their control.

    The Saturday was an extemely busy day and also month end. The owner should at least try and get more staff for peak times/days.
    The poor staff is overworked . They work under pressure and end up making mistakes which leads to unhappy customers and denting the image of the company.

    I stood waiting for my ice cream from 6 pm – 6 : 50 pm. The skipped my order ,and I ended up shouting and screaming because I was very upset.
    The supper I went to get for my family ended up cold just because Mc Donald made me to wait for ice cream for almost an hour.

    This is very bad for the company and you will end up losing customers. You need to improve the service by staffing properly , especially on peak days/hours.

    Hoping to hear from you shortly.

  182. Fairhope, Al. Hey-98
    Watched lady take my order…pull her cell phone out of her waistban…use it with her left hand and thumb punching whatever….then using her left hand stored the phone back inside her waistban…against her body skin below her waist.
    She went over and poured some cooked potato patties into the cooked pan
    One fell out…she picked it up with her fingers that had been inside her pants and were used to work her phone stored inside her pants.
    Something not right here!
    I tries to send feedback but site will not work.
    Good luck!

  183. You have a severe problem at your franchise at restaurant # 6750 in Woburn, Massachusetts. I went inside to order dinner for my wife and I. A young black gentleman was doing a great job helping me. Explaining how they had run out of certain items and such. My order was complete and I realized I had left my wallet in the car and would go get it and meet him back at the register. I was gone less than sixty seconds and when I returned a hispanic woman jumped in and said something that I could not understand. Who later I found out was the store manager. The young man had gone to a machine to get part of my order. She commenced to dress him down for leaving me. I tried to explain what had occurred. She would not stop talking to me. I suggested loudly, that she shut up and go away. She then called me sweetie ! You do not call me, an old 66 year old man who you do not know names like that. She explained that is what she calls her children. I am not one of her children. I am a customer. She finally did shut up and went away to leave this young man to finish the order. Which he did with no problem.I do not know where you are getting these foreigners. that do not speak English well, have very poor management practices and are disrespectful to customers. I demand to talk to the district manager and the franchise manager ! I want answers. And they better be good ! This is the worse experience I have ever had in a McDonald’s anywhere in the world.

  184. I just purchased three buttermilk crispy chicken sandwiches, along with a sweet barbecue bacon cheeseburger. The cheesebuger was fine, but the chicken sandwiches were not. I order these same chicken sandwiches from other McDonald’s restaurants on a regular basis, and I have NEVER received any like these. The chicken was small in size, compared to what it usually is. It was also undercooked. We even asked them to remake our sandwiches, but still, the taste was terrible. So, we have three buttermilk crispy chicken sandwiches that aren’t tasty enough to eat. This is not an experience I’m used to when it comes to eating at McDonald’s. I still have the receipts & I hope you can give me a refund in some way or another. I am too embarrassed to go back to the counter….once again, to ask for a refund myself.

  185. I visited your store # 10809 today for lunch.I have never had an experience at a McDonalds like this before. The lobby was full of people waiting and I thought it was the line to place an order but come to find out these people were waitng for their food. I placed my order with the kid that was at the register. No personality and it seemed like a chore for him to take my order. I had a special request for my burger and he just rolled his eyes. I then proceeded to wait for my food. It took 13 minutes to get my order. 13 minutes. Unacceptable!! You people are better than this. I will never go back to this location again. If you have employees who do not want to work tell them to stay home. The manager was not any better either. Could not get his attention to ask for some ketchup packets. He was just calling out numbers dumping food off and turning around. I have never had an experience like this. I go to another McDonalds in my home town all the time and they would never give this kind of service. Come on McDonalds you are better than this. This issue should be addressed . Other customers were also upset by the lack of service and caring. We were all there spending our hard earned money to have lunch and not to have to put up with incompetence.

  186. My daughter and I eat at McDonald’s at least 1 time per week. Our favorite drink is lavaburst orange. Since you got rid of it…you also got rid of us as a customer. There are many other places to eat that do have it. I guess learning from coke to new coke experience hasn’t sunk in with many businesses

  187. McDonalds, Hwy 51 Madison, MS. Service has never been good, but yesterday 8/15/17 was the worst. Employees are not trained to take orders. Employee did not know how to fix a coffee drink. Took a long time in drive through. Restaurant is always dirty.

  188. This is the 3rd time I’ve had to email about the location in Mt. Penn, PA. Over the last 2 or 3 months, I have not gotten the correct items in the drive-through more than I have. it has been apple pies instead of apple slices, vanilla coffee instead of hazelnut, 1 pack of apples instead of 2. This morning, yet again, i received vanilla iced coffee instead of hazelnut. I DO NOT like vanilla coffee. It has actually become a joke when I get to work. We will look at the receipt and guess what’s actually in the bag. i even have pictures of the receipt next to what I have received. They do not match. If I have time in the mornings, I will actually go out of my way to go to another location. Lately, I’ve just switched to Dunkin Donuts instead which is also on my way.

  189. Worst experience ever. Two customers got in a fight got hit in the back. Ordered a lemonade, was filled 3/4 full of ice and no refills. Ordered a lg soda, no refills, no self serve. Ordered 2 junior cheeseburgers with extra pickles and extra onions. We got 1 extra pickle and tsp of onions, and 2orders of fries. Gave girl 10$ and she said it was more than this. Ridiculous!!! I am so done with McDonalds and telling my friends too. Sincerely, Mary

  190. McDonald’s on keyser avenue natchitoches Louisiana never has cokes. When I asked the manager today he said it was a distributor issue. When I asked the waitress she said they were too busy to hook up carbonate.She said they were shorthanded. I then ordered 2 cookies and 2 apple pies…. waited 15 mins… went inside and was told they had none and were cooking them. I left when a worker cut herself and was bleeding .I think this is a huge, huge problem. Come see for yourself. It has been noticeable for 6 months. Please send mgt down here. This is a blight on all Mcdonalds. No one seems to care. This is a huge tourist town. This is a common topic I’d discussion… to steer clear. The poor workers. The poor dwindling customers.

  191. Shanghai China 337 Jinyan road 200201. Need a time change for opening. I spent 30 min in line waiting for it to open. Me along with 15 other people wait for 8:00 for store to start taking orders. Can we change this time to better serve the community. Thank you

  192. First, I spent ahalf hour trying to find how to reach you by email.
    You brag about all you do for the environment, and tell us how to help save he planet, but you’re missing a lot. Recyclers, at least here, won’t accept plastic without a code. You dispense a billion caps for cups a day. Incredible that you have no code on them. Why? Why? Instead of a simple paper wrap for billions of sandwiches, which can fold out as a placemat, you serve in cardboard boxes, which cost more, use much more material, and don’t get recycled. We value the food, not the dsmned wasteful box. And many of us have to se an extra napkin or two for a placemat. Nobody monitors the parking lot lights, which blare away to no avail, but waste and pollute.

  193. First, I spent ahalf hour trying to find how to reach you by email.
    You brag about all you do for the environment, and tell us how to help save he planet, but you’re missing a lot. Recyclers, at least here, won’t accept plastic without a code. You dispense a billion caps for cups a day. Incredible that you have no code on them. Why? Why? Instead of a simple paper wrap for billions of sandwiches, which can fold out as a placemat, you serve in cardboard boxes, which cost more, use much more material, and don’t get recycled. We value the food, not the dsmned wasteful box. And many of us have to se an extra napkin or two for a placemat. Nobody monitors the parking lot lights, which blare away to no avail, but waste and pollute.
    I submitted and you responded saying I already mentioned that. I don’t remember doing so, but if so,why haven’t you done anything about it since you’re so concerned for the environment?

  194. Windy hill Maritta Ga, at 4:30am only had two people one on window and one cook line going around building inside a mess food on floor they were nice and were working hard it took 35 minutes in the drive up. The manager was not working the lady had to take the money and orders and give you your food.

  195. I have attempted to enter your internet site to vie your menu. Your sight will not let me view your menu unless I enter my e-mail and agree to accept mcdonalds sending me “offers” I do not want mcdonalds sending me anything by email. I will not be stopping at mcdonalds anymore. I would like the menu to be available without me having to accept emails from you.

  196. I got food poisoning from my meal yesterday. My office wanted to call the ambulance.About an hour after me eating, I became extremely sick with the worse cramping ever and spent 3 hours in bathroom getting sick. Throwing up and severe diaherria.
    This was from your restaurant Las Vegas

  197. Me and my kids loved the i am worried about the humors spread in fb by “worldtruth.TV” that mcdonald meat have MIX HUMAN MEAT. I dont believe in this humirs, but i need you ti do action about the topic, so that the confusion in our mind will be cleared..thanks and God Blessed

  198. I love to eat in mc donalds. And im so worried about the humors..Please do action to clear the name of mcdonalds about the humors spread in fb by Worldtruth.TV..that mcdonald patties mix with.human meat.tnx

  199. I always get great service, and I love your cheeseburgers. However, I will have to boycott all NFL sponsors, due to the NFL’s ungrateful and disrespectful behavior of their players. I urge you to pull your backing from the NFL for their hateful attitude toward our flag and country! Signed, a US Army veteran who has had it with these spoiled brats.

  200. done a few mcdvoice things and voiced my opinion about how the mcdonalds was run in Blairsville ,ga. today i was jumped on by Morgan the manager she stated what kind of problem did i have with her that she noticed in my surveys that i mentioned her but now the problem is fixed for good i will never go back to this nor any mcdonalds the problems is she is always LATE but she shows up he very loudly barking at the crew and one day she was very loudly taking it out on one crew member that she got over time where she could be heard in the parking lot the crew member said well you called me when everyone called out then morgan told her she was fired as a paying customer i come in to get a bite to eat not to hear someone like her every morning oh and she will come in late and never wash her hands this is uncalled for dont know whats up but Mcdonals was the pinnacle in the business but this has done it for me no more mcdonts period

  201. A compliment: Sarah (Sara?) at the Colville WA franchise is
    great. She is always cheerful and makes people feel welcome.


    There was a dog. NO, it wasn’t a service animal. A young woman just
    decided to see how far she could push the laws. The dog was being
    leaned into the soft drink dispenser. Management should have taken immediate action but no action was taken.

  202. I have been a mcdonalds customer for many years. Always fairly satisfied with the product and service, i am writing to tell you that I will no longer be a customer of your stores. As long as mcdonalds supports the nfl and the disrespect shown to the Flag and our national anthem i cannot in good consicience support your company. I am a viet nam combat Marine who has seen to many brave men buried with our, my, Flag over their coffins. This has nothing to do with free speech and everything to do with contempt and disrespect. Rocco Cardillo.

  203. Worst service do your cashiers pay attention when a customer is ordering told the young three times what I wanted got home wrong order.

  204. I buy a large cup of regular coffee every morning at the local McDonalds located in Brentwood Md on Bladensburg Road. Normal price is 1.06 this morning 10/6/17 it went from 1.06 to $ 1.69. What kind of price increase is this.
    I will not buy coffee or anything else from them again…..

  205. For whatever reason, the McDonald’s website will not let me on unless I sign up for junk marketing e-mail. I DESPISE marketers and their tactics. This address is the only one I can seem to find. Can you please pass this along? Thank you.

  206. The store on Hwy 1 in Brusly Louisiana Zip Code 70719 has a bad habit especially on Mondays that they are not open because there computers are down . I’ve called other Mc Donald’s in the local area and there’s seem fine . I do believe I’m being lied too and the real reason is people getting to work late or not showing up. This needs to be investigated and the problem fixed .

  207. I visited McDonald’s #10691 on Friday night at 9:51pm. I tried to order the Texans Box for $12, but was told they no longer did that. When I asked when did it end, the guy told me last week. I then asked why were the advertising signs still up at the drive-thru line and he replied by shrugging his shoulders. I requested a manager to perhaps answer that question, but could not get one. I was very displeased with my trip there.

  208. I buy coffee every morning at Absecon,NJ 08205 McDonalds have one complaint.Coffee leaks around the rim of the cup causing leaks due to lid not being seated snugly on to the cup.I have no problems with Wawa coffee cups but hate there coffee.

  209. For the third time in a row, I stopped by McDonald’s at 9961 Highway 92 in Woodstock, GA. for the third time in a row I was shorted by the clerk on the order. When I have a busy day, I order three egg McMuffins, two hash browns and a large black coffee. Every time I am receive in the bag one of each. That isn’t so bad; I will survive that. Paying $12 dollars and getting $6 dollars worth of food isn’t the first time I have been shorted. What bothers me is what should be bothering the management of the restaurant. Each time I am sent to the second window to pay and receive my order. Going to the first window to pay and the second window to receive the order makes sense since the money is controlled by one employee. What makes the matter more suspicious is that each time the person with whom I am dealing is out of cash register paper so there is no receipt. In my past when I ran a business, I had employees stealing cash by giving the customer no receipt. An employee can skim hundreds of dollars in a very short period of time. I have no proof of what I ordered and more important there is no proof that that cash transaction is even recorded. The owner/manager might want to look into this. Every time I had this happen to me, I was losing money through employee theft.

  210. Horrible- I waited on line maybe 20 cars deep then when I got to the window accepting cash only- really. Put someone out there as to not waste time and gas. trust me I run a FF/Rest Chain as well no excuse about this or that.

  211. When are you going to ditch plastic straws? C’mon, you’re not going to lose any business if you do!! I watched Autumnwatch tonight, it’s horrifying that our sea life is being wiped out and what about US? How much plastic are WE consuming?

  212. I am holding on to my two receipts just in case you want see them to verify my story or corroborate my story with your surveillance footage and reveal the undeniable truth of my experience at the McDonalds on routes 40 and 7 in Bear DE.
    Believe me, I know from first hand experience that being in the trenches of any front line retail operation can be thankless and difficult…With that in mind, perhaps this woman needs to take a visit to the McDonald’s school of Hamburgerology for some retraining…..
    This is exactly why the shift leaders and managers need to reflect the class that the culture of any successful enterprise demands, if that business intends to flourish in middle of a tough and competitive environment.

    You don’t ever accomplish that by making ANY customer feel small or “less than”…NO ONE deserves that. .

  213. I was redeeming a coupon for free med drink, fires when purchasing chicken tenders. First, I could not understand the person who was taking the order. Second, when I asked her to repeat the amount due, she said it in a manner that was not pleasant for the customer. Thirdly, when I got home with the order, I was “short” a tender. I ordered and paid for six, but there were only five in the box/bag. I was feeding two grandsons, so it was aggravating that I didn’t have the number I ordered so each could have three. I am a widow on a limited, fixed income. The amount I paid was a stretch for my budget, so I’m very dissatisfied with the order, service, and money paid out.

  214. Good Morning. First of all I want to say that everything I purchases from McDonalds was excellent so that is not my complaint. IT IS AGONIZING just to be able to purchase your food and beverages… long lines, SLOW lines no matter how many order stations you have on the outside. SLOW EMPLOYEES
    I’ve tried McDonalds SEVERAL times now instead of my normal fast food breakfast locations, and can’t wait for a egg, cheese and sausage on a biscuit w/ Coffee for over 15 minutes AND BE LATE FOR WORK.
    Need to figure out what the deal is for sure! You are good but not that good to constantly wait in those types of lines, If that location(s) are that busy then adjust to a quicker staff and add more order stations. Not much better inside. Maybe take notes from Frischs, Arbys, and event sorry to say Taco Bell.

    • Dear Mcdonalds….On 11-26-2017 I visited your Mcdonalds in Clearwater,SC but I will never eat your fast food again after our incident that occurred with us at lunch time. My son ordered 2 chicken crunch wraps….As we were eating my son happened to look at his crunch wrap…On the wrap itself had a long black print on the wrap like a serial # of some sort…..dark black ink…..I have pics to verify my claim if you would like to see..The manager was totally shocked at what was on the wrap……..It cant be good for you to eat..QC needs to be a little sharper I think..Maybe if I post on social media, they can inspect the wraps themselves..

    • The McDonald’s in St. Louis at 4407 Lemay Ferry Rd. has just been

      The outside of building is a hideous mud brown that looks like
      a factory. An ugly non-descript building. It is an eyesore.

      The inside is so completely sterile and cold looking. Cold grays.
      Not an ounce of warmth. Clearly you would rather not have any
      sit down customers.

      Is this some kind of ‘futuristic’ image your going for?

      Why on earth would one do this to a business that is a restaurant?

  215. It would be nice if the people who work at McDonald’s who worked behind the counter spoke English to me it is very rude how do I know if saying thing about any of us who don’t speak Spanish. This is the united states the language is ENGLISH. And it is a American English Country not Mexico . And on the bacon cheese burger the ones I have had there was more fatty bacon then meaty bacon.

  216. I visited the MacDonald’s on Ocean Ave. in San Francisco, CA on 11/2/17 I was next in line, however, cashier waited on a customer, who was not in line, until I called it to her attention. It took approximately 10 minutes before my order number was called. I told her the fries were cold (upon waiting for a fresh batch) I noticed the drive through guy pulled up the new fries, and salted them, he went back to his window. Another person came by and re-salted the same fries, that went into my order–TOOO SALTY. Also the cashier brought out a Coke, however, I had ordered a Sprite. Upon leaving I took a sip of the Sprite, only to find it was only carbonated water, with no sweet taste nor Sprite flavor. I just dumped it in my garbage can. PLEASSSSE send an undercover person to check out this franchise store on Ocean Avenue@ Plymouth Street in San Francisco, Ca. I’m not concerned about my order, BUT the kids at the nearby CITY COLLEGE, RIORDAN (Catholic) High School for Boys, Lick Wilmerding Private High School, and a number of other Elementary, Private, Middle and High Schools in the area. Children are our future, we occasionally do allow them to have fast food, but Please DO NOT GIVE THEM your GARBAGE. I have talked with a few people, and they say this particular MacDonald’s is not good at all. Therefore, I feel you need to clean it up, or whatever.
    Barbara B.

    Please respond at your earliest convenience.

  217. I have looked every where on how to contact someone on service, I live in Hendersonville TN. And was going to a part time job 10/04/17, I stopped at the drive through and ordered me a sausage and Biscuit I got there at 655am waited couple minutes to hear employee on speaker and waited in line for 12 more minutes before I got to window and was asked what I ordered from the lady at window, the store is at two mile parkway in Goodlettsville TN. I will not stop there again there was 4 cars ahead of me and I watched people drive out of the line as I waited on my food, I was not given a receipt when I left, one was not in the bag, I have been there 3 other times and same thing has happen Retired 46 year police officer Teddy Loftis Sr.

  218. omg, i hd to look forever just to find a place to send mcdonalds a message. guess you dont really want messages. my issue is that a quarter pounder is the same price as a quarter pounder with cheese. i like a double quarter pounder no cheese and i do not want to pay for not having cheese. now if you are going to tell me that the cheese is free, you’re full of balony because i know that mcdonalds is not buying cheese for millions of people. this irritates me so much that i have decided to never go back to mcdonalds. sorry

  219. I know I’m only 1 person but this one person will not patronize your business till you pull all your advertising from all NFL games
    Disabled Military Veteran
    Sgt Joe Caillier


  221. I visited McDonald’s in Kiev, in Soffivska Str., 1/2. Cashier was super rude, with attitude, she was touching my food with derty hands all the time. In a nice way I explain to her that she should be little bit friendly and professional in serving food, but she didn’t even apologize. Kindly provide extra training for your employee. And kindly explain to the duty Maneger Khvastyik Iaroslav how to solve complains from customers.

  222. I visited McDonalds on Veterans Day 11/11/17 after reading in the Fort Worth Star Telegram that all McDonald’s in North Texas were giving free breakfast to Veterans. When I approached the counter I showed my Retired Military ID Card and was told that they were not doing that. I could not believe what I was being told. I told the young lady that I come to this location 3 to 4 times a week and that I will never step foot in that location again, it was very upsetting to me as other patrons in the store listened and witnessed this refusal to a Veteran. I left this McDonald’s and went to one in Hurst Texas and was treated with respect and a thank you for my service. After returning home I called the manager at the first McDonald’s that I went to and he apologized, and over and over asking for my phone number, stating that he wanted to do something for me, I refused to give him my number and said to him you already did you Destroyed My Veterans Day. The McDonalds that had the problem is located in North Richland Hills Texas on North Davis Blvd, and is fairly new at this location. I did tell the manager that I was going to write the Fort Worth Star Telegram section Cheers and Jeers, this is what I wrote. Jeers: To a fast-food chain’s North Richland Hills location for refusing me a breakfast on Veterans Day. I am a Vietnam veteran and 100 percent disabled. You treated me just as I was treated when returning from Vietnam. You destroyed my day. The Hurst location was outstanding. John Palmieri North Richland Hills. This ran on 11/18/18 and I am hoping that people who read this can read between the lines and figure out that it was McDonald’s that refused me.

  223. Not so much a review as it is more of a request for McDonald’s to return the Big Mac Snack Wrap, Southern Crispy Chicken sandwich & biscuit, and McRib back to menu permanently

  224. Stopped at the McDonalds location on 14 mile & John Road Saturday (12-02-17) for a Mc Cafe coffee drink (small Iced Caramel Mocha) along with a couple other things. First of all, the register did not print out my receipt. Next, another team member made my coffee drink, it did not look AT ALL like it should, was extremely light in color, looked like milk with ice in it. I told the team member it didn’t look like it should, she didn’t say anything, then made me another one and handed it to me. It looked EXACTLY the same as the first one. I told her this, so then she said well I pressed the button and that’s how it came out. She rudely then asked me if I wanted a refund. I asked her if she could put it in a large cup and add some coffee to it, which she did, and again handed it to me without saying a word. This is terrible customer service. If the machine can’t make the drink like it should be made, perhaps the “settings” were off, but someone should be told about it so the machine can be repaired/adjusted and make the drinks so that they are “drinkable”. If you can’t make it right, don’t have the machine there working, or in this case, not working. I was very disappointed as I was looking forward to this drink, and it was terrible. It usually has a chocolate expresso taste to it, which this definately did not. This girl had an “oh well” attitude.

  225. Ordered a Swiss on toast got 2breads not toasted.called mngr she wanted me to come now in rain for an exchg. Td her weather Tonite was not worth a sandwich if tmrw she just said is there anything else ,I said is tmrw and she just said ok thank u and hung up.

  226. Rigsby & 410..Ordered a Swiss on toast got 2breads not toasted.called mngr she wanted me to come now bring her bread in rain for an exchg. Had no coke only tea on meal what choice did I have then.Told her weather Tonite was not worth a sandwich if tmrw she just said cut me off,& said is there anything else ,I said is tmrw and she just said ok thank u and hung up.bad service noone perfect but mngrs suck.don’t know why I keep going back.

  227. I went to MacDonald’s today and got an eggnog shake. It first half inch in the bottom was chocolate, the next inch was vanilla, and then there was eggnog on top off that. Seriously, you can’t get just one flavor?

  228. my order was 2 big macs 1double hamburger and a small fry went through drive through at restaurant #19338 big mac’s were cold and dry double hamburger was cold fries were cold I called restaurant and complained he told me to bring back the order this was 12/16/2017 at 10:22pm I was hungry so I ate the order it was so dry and cold it didn’t even have a aroma I would like a refund or coupons for my food I will not go back to that mcdonalds
    I like mcdonalds but it is going down hill need to train employees better ty

  229. I just came back from macdonalds on state rd. 100 and wanted 2 senior coffees. the woman told me they didn’t have ant coffee because they had no filters. do you believe that? i couldn’t believe my ears when she said that. NO FILLTERS really. what a way to run a bsiness. a grocery store was right across the street. sen d someone over there to get the filters. what a dissapointment. i had to go to dunkin donutd to get my coffee.

  230. I was very hungry and currently in Bogota Colombia so I told my wife to buy either Chinese or a quarter pounder at McDonalds –and since no Chinese was available she got me a Big Mac and was it terrible but I now have found out that is was not the Burger but the SO CALLED HAMBURGER in the burger for there is a big difference in taste and I will no longer buy any burgers in Colombia –for they tastes terrible and I will only buy Burgers in the US (naturally if they have a coupon)

  231. I’m in Erie, Pennsylvania. I would greatly appreciate it if you would bring back the soups on the menu. We currently have 63 inches of snow on the ground and some soup would sure taste good. I just loved you Broccoli Cheese and Wedding soups! The McDonalds outside the Millcreek Mall had it in the past and I cried when they said it would no longer be carried!

  232. In regards to the McDonalds on Shaw & hwy 41 in Fresno, ca. In the past visits we felt very unsafe due to the homeless and other degradable people hanging outside and inside. This evening we went there there was this security guard from special services named officer Anderson. He was very alert, always watching the custermors, very polite spoke to us very professionally. We now felt very safe, there were no homeless in or outside. we did notice he did ask a sleeper to leave in a polite way. No one was disturbed. We hope this service will continue and appreciation is sent to the security guard.

  233. hi I would like to know why food prep people don’t wear rubber gloves I mean you are touching peoples food. it seems lately food quality is done and you can wait forever to get your food.

  234. I ordered a fruit & fibre muffin but received the banana chocolate chip muffin instead. Very unsatisfied. Order was confirmed at the paying window so this mistake was obviously made by a worker who wasn’t paying attention.

  235. Hello, My name is Sandra today on my lunch I went to Mcdonalds at 1407. S Bradley Rd. Santa Maria Calif 93454. I purchased a 6 piece Buttermilk chicken tender combo. It was awful looked old dried up. Unfortunately I was on my 30 min lunch break and did not have time to go back. I took pictures of it . I was very disappointed I spent $9.00 and change for the combo.

  236. our local McDonalds has went down over the last year to the point we will not be eatting there anymore. Dirty conditions in the evenings, luke warm food and now we have to order our own food which takes three times longer to get it then when we order from a cashier, There is also a teen age boy who we have seen twice, rider in a white SUV . they park and the boy comes in with a McDonalds cup and fills it up then leaves. we told them about this while he was filling it up and they did nothing. Most horrible McDonalds I have ever been too. We wont be back.

  237. I regularly eat at your restaurant at Beach and San Pablo Boulevard. I want to recognize the staff there for their friendliness. I especially want to compliment a young staffer by the name of Alex H. who recently waited on me. Alex is physically challenged, but is an exceptional employee. I, too, am physically challenged due to a military injury I suffered over 45 years again. I was so impressed with the way Alex waited on me that I told the manager. This young man has a great future in whatever he choses. He is very polite, thorough and does amazingly well with his physical challenges. I am an old guy, but I just came away humbled on how this young man assisted me. Please recognize him. I’m sure others do.

  238. I went to Mcdonalds on Foley Beach Express in Foley, AL 36535. As so many times before I was told the coupon machine would not work. I buy lots of Carmel Frappes and for every 5 you get one free. I have been cheated by this one many times. The service is BAD! Honestly I would rather speak to someone than email. I went in today to see if they could put the one on the link since it was broken last time and of course they could not.

  239. Washington indiana McDonald’s is without a doubt ridiculous. My name is William r. Hamm and I live in Washington and time after time everytime our order is wrong. This morning jan.28th 2018 just went into breakfast thru the drive thru. They had me pull up I did. Got home and sure enough no breakfast sandwich. I called the manager said well sorry and thanks for calling. I said is that all?? She said well I can make you one… I live across town. So I said just forget it keep my money. She said ok and hung up. Sad sad sad. My family has decided that McDonald’s in Washington indiana is just not worth it. Now having said that I don’t really think you will care because of the millions of customers my problem won’t mean much in the grand seem of things. Thanks for nothing I guess.

  240. Sat night stopped at the store in the area of Gulf to Bay ordered a sweet tea with extra ice well I got a unsweet tea!!The traffic and roads made it i9mpossible to go back so we stopped at another store to get what I wanted.

  241. Mc Donald’s server doesn’t want to serve a police officer at the corner of Palm Bay Rd and Babcock St in Palm Bay Fl. Well guess what Ronald and his Corporate staff. We will not spend our money there to serve that individuals pay check. Fyi. A move has been started against this location. A public apology in the paper and a demotion of that individual to a menial position is needed. We will be looking at the cleanliness of this establishment. We Support Law Enforcement.

  242. Wanting to let you know I am not a fan of the plastic cups. These cups do not keep the drinks cold for every long, the ice melts quickly and the drink becomes watered down, Please bring back the Styrofoam cups! Polar Pops may become my new best friend.

  243. They are re-doing our McDonalds in Franklin, TN and I had to wait 25 minutes for my order, and then it was wrong. My Grand Big Mac was cold and the meat tough like it had been sitting quite awhile. I asked about my Coke at the drive thru, the lady said, oh yes it is Coke. It was Dr. Pepper. I had to go back around the building and got stuck back in line to wait another 10 minutes until I could get over on the drive thru side for her to fix the Coke. They should shut down the McDonalds until the construction is done. Crappy cold food is not the solution to make a extra buck. Oh and I was not given a receipt!

  244. After hearing about the Police officer who was denied service at McDonalds in Florida, I can say that I will never dine at another McDonalds again! How can that even happen?! DISGUSTING!

  245. Visited the drive-thru in Oklahoma City at 10:30 pm on 2/18/18. The drive-thru attendant was really rude. I don’t usually complain about things like this but I work in the hospitality industry and it really bothers me when someone is rude. The woman was rude when I placed my order, didn’t say a word when she took my money, gave my change or handed me my order. Really? Is it too much to ask that someone make eye contact, say thank you or at least smile? If I owned this franchise location, I would want to know that I employed people who couldn’t be bothered by people who frequented my business. I don’t feel the need to spend money at this McDonalds ever again.

  246. I recently stopped into one of your stores in Dayton Ohio and purchased an iced coffie and 2 apple pies. Apparently your prices have doubled recently on your apple pies to $1.78 They were 2 for $1. What happened I will no longer order this product. You have priced me out of your customer base. I also used to buy my favorite drink a Hazelnut iced coffie. You guys stopped selling (offering) this product so there for, I no longer buy that product either. I now get my food and drink from Burger King or a local dounet shop. That’s about $160.00 per year that now go to someone else.

  247. went to mcdonalds in franklin ky ,said there tea machine was down how stupid r u people everyone knows u tell customers this so u want have to make any

  248. l got burned by a cup of coffee when the lid wasn’t put on tight this morning. Luckily it was cold out and I was wearing extra layers of clothing which saved me from third degree burns. It’s very dangerous if it spills on you. Please admonish your team members to double check the lids on the coffee and make sure they’re on tight.

  249. Your service is appalling, especially on the drive thru. I always have to repeat my order multiple times and the screen almost never works to check it and make sure they got it right. Your drive thru workers are apparently hearing impaired because they can’t hear a thing. When I say Diet Coke with lemon they say Chicken Nuggets. When I say 2 pieces of lemon they say 8 pieces of lemon. How stupid can they be to think anyone would want 8 pieces of lemon in a coke. Then the best one of all. I say 4 Splenda nd they say 14 Splenda. Where do you get these trained monkeys from at your Drive Thru? Your service is the absolute worst I’ve ever seen. And it’s the same at every McDonald’s, idiots working there who either don’t care or are too dumb. The service is so bad that when I get the occasional worker who always gets the order right they stand out like the Hope Diamond. It’s both laughable and maddening.

  250. I wish to apologize for the email I sent in error yesterday. My complaint should have been directed at KFC instead of McDonalds. Please accept my heartfelt apology.

  251. I just went to the Mc Donald’s on Teckla in Amarillo. I wanted to order the two McGriddles for $4.00. I was told by the male on the speaker they were not available. They are listed on the menu board. I was given no explanation.

  252. 7:50am. 19 March. bad service 3-7 Pratt Ave, TST, KLN hong Kong. Was told by two managers that it was impossible to have particular breakfast sandwich without the sauce. They told me that it was impossible. I asked them how this could be impossible, if the sandwiches were made on premises, but they refused to answer. I left and bought something for breakfast at Circle K this morning instead. Also have trouble with feedback mechanism that doesn’t acknowledge receipt of feedback.

  253. I have read your code of conduct for your employees and not anywhere in it do I see anything about how to treat customers. Which brings me to think you don’t care how your employees teat customers.
    I am an Uber driver in Dallas county and Collin County Texas and in most of your stores the so called customer service stinks! Your staff does not care to even acknowledge customers and especially us as delivers of your food. They are rude they ignore us and don’t take the order off the tablet until we walk in the store. Time is money to us and we need to be able to walk in and reasonably expect the order to be ready for us to pick up and deliver in a timely manner. Expecting this is a joke at your restaurants. Fast food is a misnomer. This conduct is not exclusive with the staff the managers are as bad or worse. I have always been taught that you should greet customers with a smile but at least greeting them at the register would be nice. Even when you are answering the phone it should be answered with a smile. It seems that McDonald’s is such a big corporation that they do not care about the customer anymore. I guess you don’t have to you are international. Is it your belief that the customer is not worth your friendly greeting and as far as Uber delivery why do you use our service if you don’t want to treat us like we are making you money.
    At one restaurant the other day I went in and was standing there and the employee at the counter was folding a receipt very carefully 4 times and made sure every corner was straight and put it in his pocket and walked off without acknowledging me at all. You should be ashamed to have employee’s like this. Also reading a lot of the comments above it looks like I am not alone in my complaint. Obviously you are satisfied with the actions of your employees.
    I agree with them sad sad sad!!!!!!! If you can find one Uber driver that likes to deliver from McDonalds it would be a miracle.

  254. We stopped at McDonald’s Restaurant #2100 for a quick snack. We walked right up to the register and placed our order and had to wait 16 minutes for a Sausage Egg McMuffin and 1 McChicken. And they were not that busy. We will NEVER stop at that location ever again.

  255. why are your single cone frosties $1.85 too high. Burger King is 50 cents. that sounds more reasonable. we will go there. Adjust your price. single cone.
    Check them out it is on the website.

  256. Never have I been so disrespected in a McDonald’s then in this one.I watched 3 other Senior citizens treated the same way,one lady walked out.I ordered a frappe and a sausage griddle.I was #309 and number 314 got his order,left came back in because they hadn’t given him all his order!!!! When I finally got it she had her back to me and and sat it down.Not thank you sorry you waited so long…nothing…I am done..

  257. The McDonalds store #34868 in Lake Worth, Florida is the best, cleanest, and the most beautifully decorated McDonalds I have ever been in. The managers and servers are friendly and go the extra mile to wait on customers with special orders and will take and pick up trays when need be. I have been to many McDonalds out West, out East, in the North and South and even in Europe! This restaurant is the best and should get a commendation or reward of some kind. (the one in Marysville, Ohio should too)

  258. I always buy breakfast at McDonald’s restaurant #2240, Located 54-29 Metropolitan Ave, Ridgewood, NY 11385. The service was good and fast, but one black guy working on the morning, he’s thin and tall, His service attitude is problematic and he always has problem with driver throw order. Today I order one cup coffee Decraf,Decraf coffee with orange handle, I saw he put a little bit and put rest regular coffee. When he come to give me coffee I asked him, I say I will get problem with regular coffee, he say yes, it’s decraf, I said I saw you did mix, he say no, it’s up to you if you want take or not. I said I don’t want to take, he said no problem and deduct from my bill, after send my bill in my food bag, it’s still charge me. I’m not complain about bill, $1 is nothing. But this guy I really think he is influencing the image of McDonald’s. Another day he give me the hash brown drop on the floor with wet bag, he just give me a new bag to instead. Does he have a problem with his brain? I’m sorry to say that. but really Unbearable. Where is the quality of McDonald’s employees?

  259. you advertise 4pc buttermilk tenders meal 6.29. I was charged 7.29 and charged for a cup of coffee. Drink not included .I got home and i had a med coffee not small, a chicken sandwick(not tenders). called and a female answered stating yes i ordered a crispy btrmilk ckn meal at 11:56 am. in your drive thru. sorry .This was not what i ordered and your sign stated 4pc meal 6.29. Your employess sounds like ok you recieved an order even if it was wrong good bye. poor customer relations. I am really upset.

  260. I would like to speak with the owner (unless its a corporate store) of the store located in Colony Plaza in the Villages Florida. I have some issues that I need to discuss with whomever is truly in charge.

    Thank You

  261. I have gone to the nearby McDonald. It is to open at 5am well they don’t. It might be 5:30 am before the restaurant opens. They do not pay attention to what the person has ordered. Yes, I have gotten what I did not want or the order is wrong. It could be I did not want tartar sauce. I have to return to get the right order from McDonalds

  262. shopped at mcdonalds on hwy 82w northport al 35476 this morning around 530 am.ordered two items from 2 for 4 and poffee.i did not check my order until i got to hospital to be with family member.i did not get my simple two items i ordered. i did get a chic biscuit which i ate. did not get a receipt with my order or i would have called the store of my purchase. i gpt home 4 pm and looked up phone number of store and called. after speaking to 3 people someone did ask what i had ordered and if i still had the wrong item.after telling her that i had eaten it she asked for my name and said i could come in the store and she would replace the missed items and hung up without telling me her name. very poor people skills. the first person that answered the phone asswered as if she was at home with hello.i had to ask if this was mcdonalds.

  263. Went to the Watervliet NY store and ordered 2 chocolate muffins and they were rock hard and so badly burned.This is not the first time I have had problems there.I will not be going to Mcdonalds anymore.Thank you.

  264. I had an experience at a McDonald’s restaurant
    l do not like to complain but this incident is worth telling.
    My brother-in-law and I were coming home from the car races and stopped to get coffee and something to eat.
    Your night manager was having words with one of your employees. She told him she was going to write him up for insubordination. I had to hear this and it was a little disturbing listening to this lecher from your staff. It was obvious the young man wasn’t doing something right. This leads me to training, or the lack of it.
    Anyways it was taking an unusual amount of time to get anything, my broth-in-laws coffee took almost 10 minutes and my chicken sandwich was taking longer.
    The chicken sandwich was taking way too long so I asked for a refund because I wasn’t going to wait any longer. I was then told my sandwich was read and it was in this holding area. Why someone just couldn’t just give it to me when it was done is beyond me. Anyways I said it was too late. The young man on the register want to get the manager to give me a refund. She was having a bad hair day or something. I told her staff and her were disorganized; I don’t think she liked hearing that. Anyways, we had a few words and I ended up walking out without my sandwich or refund.
    There was food on the floor in the cooking area and the staff looked disorganized. I do not want a refund or anything. Just wanted to share my experience with you.

  265. Store at I-90 and 528 Madison Oh. is the slowest I have ever seen. There is one person taking money, and then one girl working the front counter and drive thru at the same time. This person should get a lot of adda boys for putting up with this kind of working conditions. The wait for an order today was 14 min a medium coffee. Quite a few people just in the proximity depend on this store for their daily
    start. I think this comes down to the manager

  266. Store at I-90 Madison Ohio second day could not even get in drive thru line this morning. The line was all the way around the building to the street. there is no reason to go to the counter because there is no one there. Still only one working window and counter. I WILL NEVER BE BACK!

  267. Plesse investigate your branch in makkah at hilton i thins staff my be dishonest we had a incident where R100 ruals was taken from the counter and the guy refused and said he didnt take the money .when we approached tje magement tp check e ccb footage theyade excises eu dont have the excess code and where arragent

  268. Hello Mc Donald’s Staff,
    I recently took my family out for breakfast @ Mc Donald’s. I tried to order my 3 yr. old Grandchild a Breakfast Happy Meal. The restaurant staff member said there was no such menu item and began itemizing a scrambled egg, biscuit, juice, tube of yogurt & a toy & the bill almost came to $10. Why can’t your organization offer a breakfast Happy Meal for children? Offered could be a scrambled egg, 3 or 4 potato nuggets, juice, mabe yogurt & toy or 1/2 biscuit or 1/2 english muffin. Thank you!

  269. I stopped at McDonalds #1144 and went through the 1st drive thru lane and I waited about 15 seconds and then said, “Hello” then man on the other end said, “What can I get you?” I gave my order but he didn’t say anything else so I drove around to the window to pay. The young man didn’t say a work to me. I used my coupon, paid and left.
    I will find another McDonald’s that is more friendly. If the employee’s are working too hard or double shifts and their tired, it isn’t the customer’s fault. He needs some Customer Service training.

  270. i was at one of Your stories the other day in tucson AZ the store i was at was

    mcdonalds restaurant #25110
    9075 east tanque verde rd
    tucson az, 85749

    i went in and ordered 4 triple cheeseburgers and 1 bacon double .. i got it and left but when i got home and opened 2 of them they were the wrong burgers and i called and they said to come back to the store and they will give me the right one..well when i got to the store they took the burgers i had and one of the employee open the bag and opened each burger and then yelled at me that they were made right and she did this right by the register area and there was customers there too and then the manger saw that and i was about to say something and she said she will handle it and she didn’t do andy then but walk over and told her to make the new ones and never once apologized for what that employee did … if this is how your stores are going to work and treat your customers i will be going to every online rating site i know of and telling people to not go to your stores because of this but i will give you time to respond to try and explain why you train your employees to treat customers like this …

    richard engelbrecht

  271. I experienced verbal abuse by a MANAGER, at 12091 S Strangline Road, Olathe KS 66062 on 5/28/2018 at 1:44pm. order 08, store#12133. I ordered a happy meal with fries, and this woman flipped out on me, shouting at me telling me that I could also get apple slices or yogurt instead of fries. She was leaning toward my 3 year old daughter and SHOUTING at me “do you want fries or apple slices or yogurt?!!!” I asked her why she was shouting at me, and she continued to repeat herself, while aggressively leaning toward my child. I told her to again lower her voice, and back up from my child or we were going to have a problem. A Hispanic man (I’m guessing another manager) witnessed this and was just as stunned and silent during this whole event. My daughter has epilepsy and can have seizures if triggered by stress. I don’t know what this woman’s problem is (mentally) as her eyes were bugged out of her head the entire time. At no point did I disrespect her, or raise my voice. She then slammed my food onto a tray, and shoved the tray at me. This woman has no business being around people, as she seems dangerously unstable. Someone needs to contact me as soon as possible, as I’ve been advised to report this woman to the police. Please advise as I don’t want another person or child to be subject to this woman’s abusive behavior.


  273. you lost a customer
    went to one of your stores and they wouldn’t to my order at the counter. sad I must counter off your electronic board, walked out along with another customer. placed my complaint with customer service. thought I would give another store a try, same thing happened.
    there are other products out there that are your equal.

  274. I cannot believe what we experienced at the McDonald’s restaurant in Noord, Aruba. We stopped there in the afternoon of May 29, 2018 to enjoy a milkshake and use the WiFi. The counter idiot rudely told us that “we don’t do milkshakes here anymore” and followed that up with “I invite you to go across the street to Wendy’s for a Frosty, NOW”. Didn’t Ray Kroc found the corporation on the milkshake? I am SOOOO disappointed in the treatment that we received at this franchise and will never go back there again, even though we have been to Aruba 22 times and intend to return every year. This franchise owner and his employees are doing damage to your brand and should have their franchise pulled.

  275. Stopped to get a cup of coffee after church. The time was 8;30 am. The drive up line was very long so decided to go in. There was 5 people waiting to get there order and 4 people waiting to place there order. Notice that there were all childeren in there working NO ADULTS. Waiting 10minuters, and a customer said if you are in a hurry you might as well leave. He said it took him 15 minuters just to get a cup of coffee. No employees even noticed we were ther waiting. It was like we were being ignored. This is not the first time that this has happened

  276. No matter how good the commercials are, the quarter pounder tastes so much better. The words alone cannot justify it’s great taste.

    Good work.

  277. taste creek McDonalds Lexington ky, didnt get the order right cold fries forgot the burger took it back got more cold fries, and the burger was pink inside

  278. We were at store #6108 & had the absolute worse experience that I’ve ever had in over 50 years!! 20 min wait time order was incorrect & the bun on the Big Mac was hard as a rock! 10 piece McNugget was 2 tenders etc

  279. I liv in Los Alamos, NM, & went to town today& stopped at McD’s for lunch. I placed my order through a girl, got my number & soda cup. I waited for at least 10 minutes for my food. I got up & asked why it was taking so long, & she said she will check on it. Meantime ….. other people are getting served before me, as they came in “after” me. I sat down & waited a couple more minutes. I got up and asked for my money back. The manager said they kept skipping mine. Its a new place & great place to eat, but todays experience was very poor !!!!

  280. Monday, June 25, 2018 about 8:35 pm. Just had words with the on site manager. Was in driveup outside lane which was extremely slow. For whatever reason the inside lane was moving well. When I finally was able to pull up to order the store manager was already asking for my order when I was still 10 feet away. I hesitated with my order and he rudely told me to come inside. I told him he didn’t have to bark at me and accused me of shouting at him, which I did firmly assert that I had been waiting patiently in line so give me a minute. I tried to order and he never acknowledged my order. I waited with one car behind me and no cars in the other lane. After a period of time it became apparent that he was not going to take my order. During this time I didn’t know that I had been talking to the store manager on duty. I only learned that upon parking and going inside to lodge a complaint. At that time the manager got even more arrogant and belligerent telling me I didn’t need to ever come back.
    This occurred at the Jordan, MN store. All of this was because of an impatient employee that didn’t communicate effectively.
    This is the second time I have expressed my concerns about this store. The prior concern was regarding cleanliness, which appears to have improved.
    I know I am just one person but I guess I will have to go to the new Taco Bell next door. I always believed it was easier to keep a customer than to go get a new one.
    Jerry Benrud
    P. O Box. 384
    Amboy, MN 56010

  281. I don’t normally go to McDonalds but my wife wanted a sundae. this was about a month ago and with my luck, their icecream machine did not work. I was just out with my wife riding around and she wanted an icecream sundae again so we went to McDonalds again. Same results!!!!! You now know why I don’t like McDonalds…I told her I will never go there again. The store was in Clinton, New York, 13323 in case you want to know. Good ridence.

  282. McDonalds in Mequon, Wisconsin. Not once, not twice, not even three times calling back to this particular franchise is enough. We shop in the area, and on the way home stop for to go orders to have lunch when we return home. Its not an issue since we can easily pop the food in the microwave to reheat it. It almost never fails to learn something isn’t right about our orders. We usually order after the noon hour between 2 to 3 pm. The wife even goes inside to place the orders. We have received food that was burnt to the point of the food not being eatable, dark brown. I hate pickles, mushrooms, and things like this so she always ask to leave off the pickles, only to get home and find the pickles in the first bite. Just recently my order was simple, 2 cheeseburgers with everything except no pickle. When we got home I discovered pickles on one with no onion, and the other was plain, then learned it was someone else’s order. Our last time was for a Big Mac. Got home learned that the bun used for the Big Macs center was also used to make up the bottom potion of the bun, and it was tacky. We called about this, and were told again they would correct it, so when we stopped in again, but paid for additional items we wanted, got home, and believe it or not, the Big Mac had no sauce on the top, and almost none in the center making it very dry. I was angry, and tossed it. Its the sauce makes the Big Mac, or why order it?. We live in another town, the McDonalds near us is closed under construction so we stop in this one for the convenience.
    The wife called today, and the manager told us to bring the sandwich back in to replace it. In reality she is saying she doesn’t believe the wife, nor me. She said everyday she is giving the wife “free food”. I now begin to feel my blood boil, because what she is saying is that we are doing this for free food. How insulting!. I think we will survive without McDonalds food, but when I pay for something like food I expect to get what I order. Something I hope to enjoy. This is the only McDonalds that I have had this issue with. When we shop, or are out in another area, and visit McDonalds we never have an issue. I understand mistakes are made, we’re all human, but when the problem like this is consistent the manager needs to address it. If the problem continues then the person should be fired, or placed in another position. We don’t need, nor want free food as if we are homeless, and broke. When we do go out to upscale restaurants with family for steaks, or whatever we expect to get what we are willing to pay for, and are very generous with tipping if the service is good. This is very insulting. I told her, the manager that I was going to contact their Headquarters which I have been attempting to do, but no one is answering the call. This is next best thing I can do. She told me to go ahead that they were an independent corporation. My thought on this is really, I thought that the McDonalds corporation filled this spot not the individual franchisee?. We’ll see?. If this is the case I will never visit another McDonalds. She also told me I could speak with her supervisor by leaving my name and number. I then remembered something about the man who acquired the McDonalds in Mequon, and 2 other McDonald franchises who had been in the news a few years back. Last I remember he was under investigation for selling drugs, our of his home, and out of that McDonalds in Mequon. I said no to her that I would contact he Headquarters recalling this. I brought this up to her, and asked if it were he that I was to expect a call from?. She said had been with this McDonalds for 25 years, and never heard anything about drugs affiliated with the restaurant. I replied really it was all over the local news a couple years back. In fact it was longer, going back to 2013 the person involved had to let go of the 3 franchises, and was sold to a new owner. Here is an excerpt of the article on the web.

    The three McDonald’s restaurants workers say are seeing massive firings are in Glendale, Fox Point and Mequon. All three were in the news in October after the former owner of the three McDonald’s restaurants, Edward Patterson of Whitefish Bay and five others were federally indicted, accused of using the McDonald’s to fund drug trafficking and laundering money through the restaurants.

    So she is either not telling the truth or she is ill informed.

  283. Customer service at Mc Donald located at 1939 N Lewis Ave, Waukegan, IL. 60087. I have complain several time to the Assistant Supervisor (Guadalupe) at this location due to in correct order. On Friday July 6, I call to her attention that she gave me the wrong sugar as requested. She threw the bag of sugar at me and told me ” If you don’t like the service go somewhere else”. I go to this location every morning, it is on my way to work. This did not come from a regular worker, but an assistant supervisor. It was my understanding that your employees where properly trained. Thank You. I will have to find a different place to get my breakfast.

  284. The new “modern” McDonlads Rt. 82 Twinsburg, Ohio is a complete disaster as far as quality service is concerned. Your idea of computer aided ordering stations and elimination of employees has created a mess of overworked idiots. Im constantly waiting in line, my order is always wrong and Im tired of the lack of concern of the employees. Before you changed the store there was absolutely nothing to complain about. The managers and staff were polite and efficient now is is the complete opposite. I will never again stop at that location and spend a dime of my hard earned money. Who ever came up with this automated system of ordering is a fool. The quality of service is absolutely lousy. Good by McDonalds, hello Burger King !

  285. Visited 6960 location and had a horrible experience. It was very busy, but the manager was yelling at the employees and I ordered a quarter pounder and it wasn’t done. I threw it in the trash. Also got a happy meal for my 2 yr old granddaughter and her apples were out of date.

  286. Went into the McDonald’s at 7100 W 127th st in Palos Heights.
    Ordered two southwestern salads and got sick from them.
    nausea, vomiting and upset stomachs. I believe the lettuce was bad.

  287. I live in Colorado, and just read an article about McDonald’s in our newspaper, reporting that “overall sales have weakened in the U.S. and market share has shrunk.” We go to our local McDonald’s very frequently, esp. at breakfast time, and especially for coffee which we find exceptional, and at a reasonable price. Based on our experiences here, I would have a hard time understanding this article. However, we recently traveled to Gainesville, FL, and our experience there made it all clear. I would like to relate it to you.

    Because of our positive experiences getting our morning coffee at McDonald’s in Colorado, out of habit, we went to McDonald’s (13th Street) in Gainesville. We planned to get our breakfast as well as coffee, because we happen to like McDonald’s breakfast also. When we walked in, the lines were long, so we went to an ordering kiosk. We’ve used these several times in Colorado, with no problems. We placed our order, took our number, and paid with our credit card. However, the machine failed to deliver the promised paper receipt. But, we weren’t too worried, since we did have a number and there was no indication our order did not go through.

    We sat down and waited. After a length of time, we felt our order should have been delivered to us, but it hadn’t, so I went up to a register to inquire, explaining that we had ordered at a kiosk. The young lady said “I need to see your receipt.” I explained that the machine had not printed a receipt. She said “well, you’ll need to see [the employee working the next register] to get a receipt.” So I stood in the next line over and finally got to explain to him my problem and what I needed. He started punching buttons on his register and finally said “I don’t have any record of your order; let me get my manager.” So he went to get the manager. She looked and said “I don’t know how to do that,” and walked away. The young man, who was very nice, looked apologetic and obviously didn’t know what to do. We had a discussion that the problem amounted to the fact that our order had not registered in the system, but we had paid. So I volunteered to try and get some proof that the credit card transaction had taken place, so that we could get our food. I went back to our table and called the credit card company. When I finally got through to a person, she verified that indeed a charge had been made on our card within the past hour at McDonald’s. I said “Would you be willing to stay on the line and tell the McDonald’s employee about it?” Thankfully, she agreed, and I went up and stood in line, again, to talk to him. He took my cell phone and had a conversation with the credit card employee and apparently was satisfied that we had been charged, as he said “What did you order again?” So I told him, and soon, we FINALLY had our food. At this point, we had been in the restaurant for over an hour.

    Needless to say, we DID NOT return to that McDonald’s for the duration of our stay, and it’s safe to say we will never go back to that one again. Had we had a positive experience there, it’s also safe to say we probably would have gone there for our coffee and perhaps breakfast, most mornings. Instead we found a Dunkin’ Donuts and a Starbucks and we alternated between them. We had no problems at either of those places.

    I’m relating this just because my husband and I normally love McDonald’s, and we want to see it thrive. But when stores are allowed to operate with malfunctioning equipment and managers that are as unresponsive and uncaring as the one in Gainesville, we see that as a recipe for disaster and a possible explanation for “weakening sales and shrinking market share”. We hope that hearing one story of a disastrous experience in a McDonald’s restaurant might help in fixing some of the problems that exist and that are affecting the corporation’s bottom line. Thank you.

  288. Good Morning, I am currently on my way to a meeting. I have an hour drive ahead of me so I stopped at McDonalds for a large, hot coffee @$1.87 (other McDonalds in this area charge a reasonable and appealing $1.09) and I was on my way. When taking my first sip, I sadly realized my coffee was lukewarm!!! Ugh!
    I’m so disappointed!!! I did not have time to turn around to request a hot cup of coffee from that McDonalds. My day did not start off as expected but I’m hopeful it will improve once I reach my destination and get hot coffee somewhere. #trulybummed – Jan

  289. So I tell the manager at McDonald’s about the fry girl rubbing all her braces up because they hurt I hear her telling another girl. The manager says ok, my food comes, I hand her back the fries and say I want new ones because of braces…this manager proceeds to tell me she washed her hands, I say she didn’t because I been staring at her… finally I get new fries, go to get napkins (they must of thought I parked that way) come walking right back by and they are laughing and the girl is straight rubbing her new braces! With the manager standing there laughing also. I didn’t say anything because my 8 year old was with me. STORE 11171
    3460 GEORGIA HIGHWAY 124
    LITHONIA, GA 30039
    MY SURVEY CODE 11171-02910-72718-12469-00042-4

  290. Good morning,
    On 7/30/18 a little after 7am. I bought two Egg Mcffunis at the McDonald’s on San Fernando Rd and Fletcher 90065.
    When I asked for my receipt the individual working the first drive up window indicated he didn’t have the receipt; however, he is the person who charged me for my transactions. A few days ago this same individual asked me if I had taken the survey in the past. Not too sure why.
    This is the second time my receipt has not been given to me after my purchase. The first time I was told the machine was not working.
    Customer service at this McDonald’s is inconsistent, its always hit and miss. It’s good when they switch the drive through staff around.
    However, this specific person and some younger kid w star tattoos on his arms, provide service w an attitude. They don’t provide the total after ordering at the speaker, and these are the same two who are not providing receipts.

  291. My name is Ronald E Mcdonald and am 72 years old an learn about the name in VIETNAM. I just wanted to thanks for the great Bergers. Keep it up. All time I get a laugh when I tell the fokes my name is Ronald Mcdonald

  292. Great burger.
    My name is Ronald mcdonald Sr. And heard the name. It gets alot of happy servers when I talk my them my name. 72 years old an learned about in Vietnam. Keep up the good work

  293. Hi it’s getting a bit too much going thru the drive thru and have missing food. Ordered pancakes and hash browns most of the time we check but we should be trusting that everything is there!!

    Found no hasbrowns and it was way too late to turn around being half way home. We hardly go to this location it’s far from our home just happen to be in that area. We just got back from a trip and I was looking forward and the kids also to it!!

    Is there any chance we can get a credit to a McDonald’s by our house!!

    The location we went to was 11274

    Not sure what is the number for our location it’s at the corner of 16th Ave and Markham road

    Thanks Paul

    • Had lunch today and the River Road McDonalds in Clearfield, PA today.
      Someone better teach the employees you don’t serve cold soft fries to customers.
      Also, The store has a lot of flying nats around I said about them and was told we
      know. They were even landing in my food. Maybe the health dept. should be told about the bugs flying around while trying to enjoy your meal.

  294. Every time McDonald’s has a promotional offer such as the beanie babies the monopoly game and now the McQueen; it’s evident that corruption exists at the store level. The McQueen is not available anywhere here within any within miles of any McDonald’s. I’ve called them all. Each say that the promotion was only one day. I know where they’re going just look on eBay the employees and owners are skimming these off for themselves. It’s so sad I never get a chance to participate. They each claim the promotion for them a coin was one day only. I know that’s not true. They’ve routed their supply to their benefit. If there’s anyway I can get access to buying my big Mac and getting my coins please let me know.
    Jasper Bishop
    CHULA VISTA, CA 91910

  295. Question! For the last several years I have received a key chain attachment which provides me with $1 sandwiches the day after a Denver Broncos game. For those of us who eat breakfast there 350+ days a year and about 50 lunches and or dinners these are quite valuable and appreciated. Will you be doing it again this year?

    • #1902 store, not to mention how rude your employees are, this is the second time your employees gave me the wrong order, I ordered a sausage and egg mcmuffin with cheese, the other day mcdonalds gave me a ham and egg mcmuffin and today mcdonalds gave me a sausage mcmuffin, I am disgusted with the service and mannerisms’ of you employees. I will take my business elsewhere and encourage others to do so . Thanks

  296. I was at a mcdonald’s with several family members. Very upsetting that you have to order from a computer where hundreds of people who may be sick touch the screens. Also, it is more time consuming to figure out the selections. I would rather go to a place where you can get one on one customer service.
    This computer way of ordering has not mad the ordering easier and just make it for a longer wait. Really bad decision to place computers in your stores. We are not the employees.

  297. We just waited 50 min for Breakfast at McDonald’s #20914. No one would look us in the eye or talk to us about it. No apologies and no response when I asked for the store number. Took our receipt. I had to get it off of another customer. We expect a gift card for a full refund. Approximately 20$. Will stop else where from now on.

  298. Store #21555
    Burbank, Ohio
    Just want to recognize an employee… is Seth.
    Excellent customer service @ the counter; friendly, and everything a c/s person s/b! ?
    He also was the only one working on the floor as well;cleaning tables, emptying the garbage, etc. commented to the asst. mgr. Gave me some excuse about having to work w/ the others. So you put the work on one while the others can slack….I did tell her that it was her job to motivate the help. Again used the parents as an excuse. I get it, but don’t abuse your good help….get the not so good help out with that good help to,teach them. If not, we’ll maybe your not cut out to work,here? As a former HR person, we always hired McDonald former help as you always did an excellent job with your training. Yes, things change, but we as employers need to be the difference. After all, you are paying them to do,a job. Don’t settle for second best!
    Kudos to Seth for an excellent example of outstanding customer service!

  299. Today I ordered a milkshake at the drive in window of the MacDonald’s off Route 360 near the 64 exit ramp just outside Richmond. The milkshake was for a friend in a Richmond hospital. After an approximately two minute wait at the window dispensing the food I was informed that they had no milkshakes and I should choose something else. Since I don’t eat at MacDonald’s and neither does my friend, I declined and asked for my money back. A couple of minutes later a young man, I suppose the manager appeared, and informed me we had to park and go into the store. Since I was on my way to the hospital and did not see why the man couldn’t give me the $2.49, I declined. Why doesn’t one part of that store talk to the other? Why aren’t people who handle the cash told of shortages so they do not take money for something that is unavailable? I can assure you that if I ever considered eating at a fast food restaurant, MacDonald’s would never be on my list.

  300. hi. I was advised today of a scam pulled by several customers. when they order any meal, the customer gets an empty cup to fill soft drink, usually the big ones.
    after they finish the meal, they enter the restaurant from the back near the fountain
    they then use the now empty cup, and sneak at least one free drink each. I believe it is happening at 500 something address on montreal road, Ottawa. you may want to check this out as it may be costing your company much money at other restaurants in the corporate areas. for your information. thanks susan kroeker


  302. Earlier this summer, August 19th to be exact, I had multiple problems with the McDonald’s “APP”. At that time I contacted the McDonalds Customer Service and was promised that a “Tech Team” was looking at the “App” and the problem I encountered and I would be informed of their findings. I have never heard back from the “Tech Team” despite contacting Kyle, the McDonalds Customer Service representative whom I talked with and sent me a letter about the incident.

    The reference number assigned was Ref #: 15195022

  303. I buy a lot of McCafe packages of coffee at grocery store. I also buy cups at McDonald’s too. I think McCafe is the best coffee I ever drank. I have sent a few numbers since you started the promo of sending codes from packages of McCafe coffee to you for a free McMuffin.. I have received all the codes I sent you for a free mcmuffin except two days ago, I sent two codes and they were accepted by you. The next day I only received one email with the code to get the free mcmuffin. I did not get the second one and still have not. The codes I sent and accepted were FC78MF and GDHJ7G.. I do not know which of the two codes you sent me an email back with the code for free mcmuffin.. I am sure you can check and send me my other free code for free mcmuffin.. Thank you. Johnny Scott

  304. I would like to thank Ilaria, an employee at the McDonalds in Latina, Italy for her incredible customer service to my cousins and myself. She speaks English, and got our order right every time we visited. She is such a hard worker, multitasking and getting orders correct. All of the employees at this McDonalds, Via Isonzo 152, Latina, Italy, have to be praised, as I have never seen McDonalds workers, work so hard. There are so few jobs there,
    and the employees really work to keep these jobs. I have not seen this kind of dedication at any location here in the states. I know some of them think they are really working hard, but they are too interested in their cell phones, etc…. Great Job, Ilaria and her coworkers…..

  305. I’ve had another bad experience at one of your McDonald stores. I ordered my food which was ok, but I saw the one manager throw my receipt away – this is the second time this has happened at the same store with the same manager. So he calls out the order number but without my receipt I don’t order the number. The other lady manager pointed to me as I stood at the side of the counter. The male manager took the order bag and put it on the other end of the counter so I had to walk through the crowd to pick up order. He could have very easily just handed it to me but it sure looked he took extra effort to place on the other side. He is not very friendly – I only go to this store because of convenience inside of Walmart. But I will start going to the wendys across the parking lot as I do not like being rudely treated. I would like to speak with a senior manager about this.
    Jesse Lopez
    Walmart / McDoanld store
    6102 FM 3009
    Schertz Texas 78154

  306. Hello, I have been a customer for over 50 yrs. and had great food and svc.
    since the first Mac’s opened in NJ. These later years I can’t enjoy it myself
    for health reasons, but my special needs kids love it and I still come back.
    This is almost comical but we visited a very busy location today and when we
    got home I found that my Big Mac was missing a patty, My wife said “go back”
    but I’m not traveling 12 miles rt for that. I did have to air my grievance Lol
    The first Big Mac I’ve indulged in a long time…I’ll have to get another 🙂

  307. The one on powder springs,ga. was in very poor service and the whole place was disgusting along with the bathroom which was clogged with tissue. I waited for 15 minutes for service, and she never apologized to me. No smile was not friendly at all, talking with another worker the one that saw me and never acknowledged me either. Took forever for the food and still not being polite. I am so disappointed because I come here so much; only through drive thru. I need for someone to please investigate this asap because this is awful!!! I am a paying customer and you are there to do a job and offer great service which I did not get…

  308. Good afternoon,

    I wanted to make aware a situation I encountered at a Mcdonalds in Oakley, North Carolina a few weeks ago.

    I would like to start by saying that I have never received anything but extrodernary service at this location until this situation arose. The staff and management team has always been friendly and kept the store clean. With this being said, I was dumbfounded by the experience I had one night.

    The specific evening I am referring to was during a bad storm that came through the area. The power to my house, which is only about three miles away, had gone out. My cell phone needed charge as I use it for am alarm in the morning. I found my way to your location and noticed they still had power. I was relieved. I charged my phone as needed and proceeded to call a ride to get me back to my house. I, at the time, did not have transportation because the road was blocked by a tree that had fallen. I had to walk to Mcdonalds and was wanting a ride back as close as I could get to my home because it was right around midnight. I did not feel it safe that I walked all the way back alone. I decided to wait for my ride on the drive thru side of the building because it was much brighter. I also felt that for my safety I should be in sight of the employees and patrons that were there. As I waited over in the parking area I heard someone yell from the building “Hey!” I looked over and the lady in the second window was the one yelling over the car in front of her to get my attention. Once she noticed I saw her she proceeded to yell “I don’t know what you’re doing but prostitution is illegal and you need to go ahead and leave.” I was shocked as I realized this was the manager on the shift yelling these things over the car in line. I replied that I was simply waiting on a ride. She then told me she would give me 20 minutes to leave before the police would be involved.
    I could not believe the mistake she had just made. I was not, in any way, resembling that as I was simply wearing a long sleeved black shirt and a pair of jeans with sneakers.
    I began to walk down the highway as I wanted nothing more than to leave due to embarrassment and shock.

  309. Have you all ever thought about (Cheese hash brown with bacon or sausages) also (why not make French fries with tops ) to seal the French fries in(without them) Spilling in the bottom of the bags? or just a flip top lid that seals without going thru your order (Digging for all the fries in the bottom of your bags) also one more thing we all love Biscuit and gravy. make a burritoe with sausages and gravy in a burritoe and hash brown if they like thanks for listening I just thank out side the box.

  310. I was in SA today and on my way home to Victoria I stopped MCD and got the best service from Mecca. She is an asset to your firm, personality. I felt like I was in Victoria having someone waiting on me that knew me, she that kind of personality

  311. Have not eaten at Mcdonalds for quite a while, and I know why. Stopped in today for a change, The meat in the quarter pounder was dry and over cooked, bread stale; took two bites and threw it away (french fries ok). This was at restaurant
    #14200 in Louisville, CO. My experience was not a good one.

  312. hello my name is dominica and my boyfriend and I frequent the west carthage mc donalds a lot we love the food and excellent customer service we always receive I was wondering if you would consider sending me some coupons so I could save money while enjoying mc donalds still my name and address is dominica urbani 63 madison street apt211 carthage ny13619 sincerely,dominica urbani

  313. The flag light at the 498 NW 3rd st in Prineville Or. 97754 location Has not worked for some time. I have complained to the Mcdonald’s Co. with out any results. Maybe a Ltr. to the Editor in the Newspaper will work if you can.t reach them.

  314. Yesterday stopped at Mc Donald s in Trenton, Missouri and was disappointed as usual, it had been months since I was there, ordered sandwiches and fries to go, everything was cold and so tough, had to throw the buns away for they did not smell good either and tough. Ordered Apple pie, crust tough and apples not cooked enough. Employees not courteous and did not say thank you. Probably never will go back. $8.00 wasted!

  315. Yesterday, I saw a TV ad for the trick or treat game pieces promo. At the end of the ad, it stated that no purchase was nec. Today, I went to the Mcdonalds in Tustin,CA on 1st street, and bought 3 cookies. I then asked for a game piece, but was told I had to buy a soda, or a combo meal to get it. Is that right or was the employee wrong? Blake Riess

  316. I contacted customer service @McDonald’s because an employee yelled at me for using the restroom and then told the whole store about it. I have been calling weekly because customer service said I would receive follow up. it has been 2 months, still nothing. I’m still calling them.

  317. I think mcdonalds is a great place but I barely visit it due to the lack of hygiene but mainly the pollution. I have over 30000 followers who agree with me and try and avoid mcdonalds and other fast food places because they don’t want to live in mcdonalds filthy waste.
    Stacy says that ‘if mcdonalds was environmentally friendly it would have me in one of them extremely oftern.
    Joeseph says ‘ I will never ever eat at mcdonalds again unless it changes its ways by using no polluting plastic’.
    I could go on but I don’t have that long to write because more people are responding to my mcdonalds plastic free campain extremely oftern and I cant sit here and write how you could ever enjoy mcdonalds because each of my followers has written a comment or statement why they will never go to mcdonalds or why they see plastic as a problem and want to stop it. More people are realising how bad mcdonalds is environmentally and disagree with its ways and don’t step into a mcdonalds again.

  318. It is not my usual demeanor to complain about customer service however this I feel needs to be spoken. This morning at approximately 6:15 a.m. I drove thru the McDonalds in Brookhaven, PA (unable to provide store number will explain below).
    It took a minute or so to place my order at the drive through, no problem. I ordered 5 sausage burritos, the board stated $1.00 each, the price quoted was $6.30 something so went I went to the window I informed the cashier the price was incorrect she stopped and asked someone (I believe was the manager, but not sure, the other 2 people hung back) who said the price changed to $1.29, the sign has not been changed. Really not my problem I stated. Now not that this is a big deal, but one would think the price marked would be the price you were charged? I questioned if the woman nearby was the manager and she said yes however no one came to speak with me. As I had already been given my food I paid. I two times requested a receipt and was finally informed that that machine was down. Hence, I cannot provide you with the store number or any other information for that matter. Obviously, this is a customer service issue that needs to be addressed, I am in the service industry and provide quality and risk management services. I will tell you I have not gone to this particular store for a very long time due to various issues and actually have heard other complaints as well. This will be my last visit there, I have been very satisfied at other stores and if ever I had an issue to manager ALWAYS immediately addressed and communicated with me. Looking forward to your response.

  319. McDonalds Restaurant #1847 2524 S 4th St Ft. Pierce Fl 34982-5917
    tel# 772 465 1410
    ks#3 11/04/2018 09:06
    1: slowest service of any McDonald’s i have ever been in
    2: Prices higher then any other McDonald’s
    3: Special request Asked for but never done right. Asked for english muffin to be toasted crisp but after waiting 1/2 hr still got the muffin under cooked Ordered sausage Mcmuffin
    3: St least 5 orders came before me. Orders never done in order Only way is to keep asking did you forget me or did you loose my order.
    5: never enough help in store
    6: On fast order pay machine it showes a very crisp english muffin but when you get it is just about raw and I ordered it as a special request crisp.
    7: This McDonalds always has some product not able to get. Today it was no ice cream or milkshakes.
    8: waited about 5-7 mins with employees standing around talking and then I said to them are you working or just taking up space. I asked if there was a manager on duty hopping to get service going.
    9: I also saw many drive up people coming in to get orders fixed either wrong or missed items.
    10: All in all a very poor experience. You need to improve service.
    11: Would like a return email sent as to what you have to say about all McDonalds but this one needs to shape up and be more friendly also told people coming in that the wait is way to long. Not enough help.
    12: last thing we the public are the heart of the place. This was not a good visit so change the service or you will have lost me to the store
    Joan Martinelli
    # 772-4654310
    2400 S. Ocean Drive Ft. Pierce Fl 34949

  320. Hi Good Day ,

    I am writing you from Trinidad & Tobago , in which you have multiple outlets here. I just go back from the La Romain Branch, I am very upset and not happy with the outcome .
    why is it that when you purchase a 1 piece of chicken and fries with a drink , you get your chicken in the same wrapper/little fry bag, this is very not nice , I also bought a 2 piece with fries but got that in a box !! I was buying lunch for both myself , my wife who was at her job but could not leave the office also for my kid at his school.
    how am I to drop off these food in a little bag in which I cannot dress with ketchup, pepper ect.. YES they have these little cups , but do not offer a lid , so guess what ..SPILLAGE … when I asked they said it is there policy that it is not offered for the 1 piece , if this your policy then it is a very STUPID one !! as I have noticed all other fast food outlets here in this country do not do this. I will no longer be supporting MC Donalds here in Trinidad and I will definitely share my experience.

    Warmest Regards

  321. I went to the McDonalds in Indianola, MS tonight. I got in line at 0218. There were 5 cars in line and no one waiting to have their order placed. I was asked to hold, which I did with no problem. I was in the right hand lane for ordering. 3 cars pulled into the left lane and all 3 orders were taken, but not mine. I pulled to the window to place my order. By the time I finally received my order, the time was 0310. I was in line for 52 minutes to get a regular cheeseburger and medium fries. Guess what? I only have a 30 minute meal break! There was no explanation or apology offered. I’m sorry, but this is unacceptable by any standards.

  322. I like the coffee, but the black lids are not recyclable. Change the lids to white plastic and recyclers will accept them

  323. I want to know what Mc Donald’s are going to do about plastic straws and the rest of the packaging which is not recyclable? The straws are well over due for replacement.

  324. I’ve been waiting on return email or call due to I’ve talked to customer service about my mobile app not working since your update. They’ve tried to trouble shoot but nothing has worked. On Dec 18 they told me they were sending it to the technical dept but I’ve had no response back. I have 4 free Mccafe drinks to use before then end of the year. I also use my app alot and it upsets me its not working. It worked fine til the update. Thank you

  325. We have breakfast at Mcdonalds almost every day and have for years. Every time you up date your app, it doesn’t work. Unless we are inside the Mcdonalds building we can’t see the specials, and sometimes not even then. All that comes up is mobile ordering. We hate mobile ordering, don’t and won’t use it. Unless you update you can’t use the app. and still can’t. It’s been 2 or 3 weeks since the update so it looks like it’s bugs should have been worked out.I’m tired of messing with it. In the future I’d forget about updates.

  326. We were going through Tracy Califirnia and decided to stop for a break. I wanted to use the reartroom before ordering but after seeing the condition if the toilet area, I just left this was on Tracy Blvd in Tracy, California was disgusting. . Mc Donald’s are always depenablu clean
    and a welcoming place for travelers, but not this one. The restroom was fiilthy. The women’s toilet ares at on Christmas set a bad tone. No TP or seat covers in any stall. Floor dirty & covered in grime. None of this was from just today. It looked like years of. grime. After seeing all of that, we just left. I am writing this in a moving car so forgive my mistakes.

  327. my comments are to complain about the way the los lunas, nm. McDonalds is always burning my food the girls there CANNOT speak English & don’t seem to really care. if I would complain every tine they mess up my sausage muffins, they would owe me a couple dozen at least. im finally sick & tired. no more! we are seniors & have been McDonald costumers for nearly 60 years now! they either learn English or you learn Spanish, so that you can talk to them! we have always been good to all your employees, & regulars to as many as we can.

  328. About 2 weeks ago I called to say. Every time you have an update my phone does not take it, I always have to call to try to straighten it out and no matter what they tell me to do, it doesn’t work.They send me temporary password and then I don’t get the verication code I’m tired of calling, this also happened about 3 months ago I got this really nice gentlemen who cleared it up right away. I guess I’ll have to go back to Dunkin Donuts. I’ve been going to McDonalds for a while I just can’t get the deals. I need someone who knows what to do. Thank you, Lorraine Keough

  329. On Sunday 12/30/18 at approximately 6pm, I went to the McDonalds at 1490 NW 31st Ave., Pompano Beach, FL 33069. I ordered a 20 piece nugget, and 4 packs of Apple Slices. The Manager (Hispanic Female) was getting the apple slices from a shelf, and a pack of the apple slices fell to the floor. She picked the apple slices up to put into my bag. I told her do not put those apples in my bag that you picked up off of the floor, she stated “but they are in a bag” I said I don’t care, the bag fell on the floor. She proceeded to slam the bag into the garbage with an attitude. I was extremely shocked that she would pick up the food from the floor and try to give it to me when I’m looking at her do this. I don’t eat food off of my floor at home, and I certainly don’t want to eat it off of the floor of a fast food place. This is very unsanitary and unprofessional of her as a food service provider. There is no excuse for this kind of behavior. I would like to speak to someone about this situation. Up until this, I frequented this establishment on a regular basis because it is close to my home and the facility is fairly new and I’ve never had a problem before. If I don’t hear from anyone, I will reach out to the BBB. I can be reached at 954-892-4334 or my email Thanks

  330. Stopped by on 01/01/2019. 1st time in several months to eat at the Viroqua, Wi McD’s #15230. Tried the mushroom swiss burger. I had to rebuild it as is absolutely nothing like the advertised picture. Wish I could send all the pictures. It was sitting cockeyed toward the front, all components were upside down. The soggy onion rings on the bottom, swiss cheese was half off the burger the resting on the bottom of the box. Showed the MOD, he offered to remake it. I said it is a little late now as it should have been made right the first time. This is the main reason I stopped eating at Wendy’s about 5 years ago, still have pictures of it,

  331. Don’t you DARE fire that young woman at your St. Petersburg, Florida franchise restaurant. She was defending herself against that moron and she deserves to be applauded for her bravery and all women should be congratulating her on standing up against that brute and beating him down. When I look at that video I see oppression being beat down, I see battery against women being beat down, I see racism being beat down, I see a young woman protecting herself against a man like I’ve never seen before. I’m so proud of her. Bet that will be the last time that jerk raises his hands against another young African-American woman. Don’t Fire Her – Fire her manager that stood around watching his employee get assaulted and make sure Charges against him are pressed. LOCK HIM UP!!!

    • I just wanted to take a minute to Congratulate the McDonald’s in Randleman NC. Those folks are the so Kind and Helpful!!! I have been to all the McD’s in the triad area, NEVER ( even at the new ones) has their been a Better Crew of People, Thank You so much!!! I wish all McD’s where that concerned and patient with their customers. I tell them all the time they are GREAT!!! So, I thought it was time I told you how GREAT These Employees are!!!

  332. 1-6-2019 While Traveling from Louisville, KY to McDonough, GA we stopped in the Murfreesboro, TN McDonald’s store #24675 at 2595 Old Fort Parkway. We had the most pleasant experience in all the McDonald’s we have ever been in. We spoke with the General Manager, Michael, and told him how pleased we were with our visit. This restaurant was the cleanest McDonald’s I have ever been in. It was 5:26 PM at the height of their supper time. The restaurant had quite a few patrons as did the drive-through. This place was spotless throughout, including the restrooms, drink line and main counter. The staff took our order right away and the food was delicious. Burger’s were hot and juicy as well as dressed with a perfect amount of condiments as we had ordered. Fries were hot and the drink counter was spotless. Michael, the General Manager, and the female manager that was working with him were so friendly as we shared out comments with them and assured them that we would report the good news to corporate. I called the 1-800 number this afternoon! We will definitely stop at this McDonald’s when we travel through Murfreesboro.

  333. I, due to my autistic grandson only eating chicken nuggets, am spending £16.00 everyday. I am sure you will agree this is a huge amount every day,week,month year, and while I will carry on paying, is there anything your company could do to reduce this amount of money. When we went on lockdown your local franchises were extremely helpful giving us frozen nuggets, for which we will be forever grateful. I look forward to your reply.

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