Contacting McAfee Customer Service Center
McAfee is a security company known for anti-virus software that comes preinstalled on many personal computers. Customers see the link for McAfee on a new personal computer and they immediately start the free trial. They enter a credit card for the trial and tell themselves they will not forget to cancel the subscription before being charged. They, of course, forget and they are chargedClick here to leave a comment about your customer service experience.
Phone Contact Numbers
The customer service hours for the McAfee contact center are 6 A.M. to 6 P.M. 7 days a week. The call center averages wait times of up to 15 minutes before calls are answered and most calls take about 10 minutes to complete. That is around 30 minutes on the telephone for customer service.
- Corporate Headquarters: 1-408-346-5101
- Business Customer Service: 1-888-847-8766
- Tech Support: 1-800-937-2237
- Home Office Support: 1-866-622-3911
McAfee Headquarters, Inc. 2821 Mission College Blvd. Santa Clara, CA 95054
The main website for the McAfee company is located at http://www.mcafee.com. You can read more about current and upcoming McAfee products and purchase products directly from the company. There is a business and personal side to McAfee’s website. Business software and services tend to be tailored to a larger scale or different approach to security whereas personal products are offered on a smaller scale designed for home use. If you click on the Support link at the top of the page you will find corporate support, customer service, threat updates and more.
The service and support website for McAfee products and services is located at http://www.service.mcafee.com.
Customer Service Email
Customer service for McAfee products and services is available by email. There is an average wait time of 48 hours for a response, but it could take much longer than that to resolve a problem. If you are requesting a refund you cannot use the email contact form, according to McAfee. You can access the email form http://service.mcafee.com/CustomerService.aspx?lc=1033&sg=CS&pt=1 on the Customer Service tab of the service website. There is also a chat option for immediate assistance with customer service issues and refunds.
With a total average time of 30 minutes for one customer service call we had no idea what to expect when we called McAfee customer service. The call was answered by a message telling customers how to resolve a known issue with McAfee. You cannot press 0 to skip the automated list of options. If you press 0 the options will simply repeat. When we talked to a McAfee representative we asked about cancelling a McAfee subscription. The agent offered to take our information to process the cancellation and any refund we would receive.