Contacting Mazda Customer Service Center
Mazda is a hip, crossover care company that has a hand in sports cars, family vehicles and powerful trucks. The company’s eclectic styles are likely rooted in the long business history, with roots dating back to the 1920s. Mazda’s first major exports were to India, but today the vehicles are found in China, Europe, Japan and the US.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Mazda customers have access to dedicated customer service lines and roadside assistance. If you need assistance, call Mazda customer service between 6 AM and 4:45 PM PT, Monday to Friday. Roadside assistance is available 24/7.
- Customer Service: 1-800-222-5500
- Roadside Assistance: 1-800-866-1998
- Mazda Capital Services (Loans): 1-866-984-7718
- Mazda Capital Services (Lease): 1-866-984-7716
- Mazda American Credit: 1-800-945-6000
The hours for the Mazda American Credit department are 7 AM to 8 PM CT Monday to Friday and 9 AM to 5:30 PM ET Saturday.
While mailing a letter may seem a little outdated for some, there is something about sending a compliment or grievance that feels powerful. For customers who wouldn’t contact Mazda customer service any other way, the mailing address for your customer service team is:
Mazda North American OperationsPO Box 19734Irvine, CA 92623Attn: Customer Assistance Center
The US consumer website for Mazda is published at http://www.mazdausa.com. You can use the site to read about new Mazda models or contact Mazda customer service. The website also lists social media sites where customers can read Mazda news or contact an agent.
- Facebook: https://www.facebook.com/Mazda
- Twitter: http://twitter.com/MazdaUSA
- Google Plus: https://plus.google.com/u/2/+MazdaUSA/posts
Customer Service Email
Sometimes the time it takes to call Mazda service just doesn’t fit into your busy schedule. You can contact an agent using the email form online for a happy medium between calling and writing the customer service team.
- Mazda Customer Service Email: http://www.mazdausa.com/MusaWeb/emailMazda.action
The customer service page also lists quite a few FAQs; some of which may include the answer to your question. The top 10 most frequently asked questions are listed on the page.
When the automated answering system picks up your call to Mazda customer service do NOT press 0. Pressing 0 just causes the entire list of options to repeat. Press 1 for roadside assistance, 2 for nearest Mazda dealer, 3 for loans and leases, 4 for recalls, 5 for general information or 6 for the customer service department. We managed to make it through the automated system in less than 45 seconds and an agent picked up almost immediately after we were transferred. The agent was happy to check for any recalls on our Mazda vehicle.