Contact Mass Mutual Customer Service

Contacting Mass Mutual Customer Service Center

Mass Mutual is a financial group offering personal and business financial management. While money management may feel like a relatively new concept, Mass Mutual has been helping people protect their money for more than 160 years. Mass Mutual may have started in 1851 in just one room, but the company has grown exponentially and is now considered an admired company by Fortune Magazine.

to leave a comment about your customer service experience.

Contact Info:

There are many departments, divisions and offices within the Mass Mutual company. We have included information for the main corporate and some of the most important divisions of the company. If you have a policy with Mass Mutual, check your billing statement or any letter of communication from the company for additional contact information.

Phone Contact Number

All Mass Mutual phone numbers we’ve provided are open from 8 AM to 8 PM Monday to Friday (ET).

  • Annuities: 1-800-272-2216
  • Disability Insurance: 1-800-272-2216
  • Executives: 1-800-548-0073 (only open 8 AM to 5 PM)
  • Fraud: 1-888-697-8687
  • Life Insurance: 1-800-272-2216
  • Long Term Care: 1-888-505-8952
  • 401K and Pensions: 1-800-743-5274

Mailing Address

Mailing a letter to Mass Mutual customer service may seem like a simple task, but there are lots of offices to choose from. Here are a few of the addresses for insurance providers and the corporate office.

Mass Mutual1295 State StSpringfield, MA 01111


CM Life Insurance Company/MML Bay State Life Insurance100 Bright Meadow BlvdEnfield, CT 06082

Official Website

Finding the official website for Mass Mutual is a simple task, just visit You can click the Products and Solutions tab at the top of the page to learn more about how Mass Mutual can protect your money. Need customer assistance? Click the Contact Us link to the right of the page.

Social Media

Get social; get connected. You can find Mass Mutual on the following social media sites.

Customer Service Email

The email form for Mass Mutual customer service is available on the Contact Us page. You’ll have to answer a simple question about the type of customer you are before accessing the form.

Our Experience

Customers should realize that Mass Mutual has several customer service departments. We attempted to contact all of the numbers in order to see if customers reach the same final destination. What we encountered was a system which is a bit confusing, but the end result was the same. Each number resulted in reaching the customer care department. We also noticed customers will need to wait a long time prior to speaking with a customer care agent. Our wait time exceeded 10 minutes.

Aside from the wait time, the customer care agent was knowledgeable about the product and services. The agent also answered all of our questions and resolved our concerns. The team at Mass Mutual understands how to take care of the customer. Can you say the same thing about your customer service experience? Share your thoughts with us below.

1 Star2 Stars3 Stars4 Stars5 Stars (4 votes, average: 3.00 out of 5)
Write A Review
5 Comments on “Contact Mass Mutual Customer Service
  1. Diana passed away Feb !st. Have been in contact with Caryn S. Greco. Everytime we talk she has another excuse. Going on 120 days. I have a policy with Mass. life also. My child have med. with you too. I’m not very impressed with your service. Looks like I’m going to have to get some legal assistance on this matter.Sure would like to make this easier.. Best wishes Mark Hirschey

  2. Very efficient and nice speaking man handled my issue today. Was very understanding and helpful. Very pleasant to deal with.

  3. good morning,
    I have been trying to access my account and am unable to. It won’t recognize my user name, social security number or password. I work for the Martignetti Companies. Also my computer crashed last week and I got a new one. Could that be the problem

    Thank you,
    Peter N. Tsickritzis

  4. I have tried several times to reach the office in Utica to no avail.It is like they take it out of service. I have a definite issue and NO help.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *