Contacting Marshalls Customer Service Center
Marshalls is a reduced-price retail store similar to TJ Maxx. Marshalls and TJ Maxx are in the same family; TJX Companies. Customers come into Marshalls with the idea of scoring name brand clothing, home furnishings, shoes, hand bags and more for less than you’d pay in a typical retail store. Prices can be reduced more than 90% on some items.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
When customers start looking for Marshalls customer service information, they often click on the customer service link only to find a ton of FAQs and no contact information. On Marshalls website there is a small link on the customer service page to call customer service. That link is also the link to the customer contact form.
- Customer Service: 1-888-627-7425
- Corporate: 1-508-390-1000
There is no mailing address on the customer service or contact page of the Marshalls website. This is common as few companies actually want to receive standard mail from all the customers who have bad experiences in store. We look around and found the corporate address for TJX, the mother company responsible for Marshalls.
The TJX Companies70 Cochituate RdFramingham, MA 01701
Head on over to http://www.marshallsonline.com/to visit the official website for Marshalls customer service. The site also provides listings of current products that may be available in your store. Marshalls does not support online ordering, but you can purchase a gift card online for use in the store. Marshalls customer service is also available on:
Customer Service Email
Marshalls customer service email department is only available to answer your call if you use the contact us form on the customer service page https://www1.marshallsonline.com/tjx/contact.asp. There is a security message included with the contact form that warns customers to leave out personal information like credit or debit card numbers. Other personal information that should never be included in a customer service email includes driver’s license or social security numbers.
The Marshalls customer service department must have been expecting our call. We anticipated a long wait, but after selecting the option to speak with the customer service department, we were connected without hesitation. The agent pleasantly greeted us and asked how they could serve us. We asked if the customer service agent could explain the return policy as it relates to intimate undergarments.
The agent expressed interest in our question, but explained undergarments could not be returned due to health issues. They explained customers should make the correct choice prior to leaving the store. The agent provided a lot of details for such a short call. Do you want to tell us your experiences? Share them below in the comment section.