Contacting Marriott Rewards Customer Service Center
Customers that frequent Marriott Hotels, Renaissance Hotels, AC Hotels, Courtyard, Springhill Suites, Fairfield Inns and Suites, Residence Inn or Townplace Suites have the ability to sign up for Marriott Rewards. This program allows customers to earn points and use the points for discounted services. With any service, there is a potential for problems. In the event this occurs, customers have the ability to contact the customer support team.Click here to leave a comment about your customer service experience.
Customers can contact the customer service department by phone, email and traditional mail.
Phone Contact Numbers
The customer service department is open Monday through Friday, 8:15am to 9pm EST.
- United States and Canada: 1 801 468 4000 or 1 800 450 4442
The customer service department for Asia Pacific is open Monday through Friday, 8am to 8pm; Saturday 8am to 5:30pm local time.
- Asia Pacific Kuala Lumpur: 60 3 2688 8080
- Australia: 61 2 8298 5250
The customer service department is open Monday through Friday 9am to 6pm.
- Mainland China: 400 830 0250
- Hong Kong: 800 962 962
The customer service department for the UK and Europe is open Monday through Friday 8am to 6pm; Saturday 9am to 5:15pm; Sunday 10:30am to 6:45pm UK time.
- UK, Middle East and Europe: 44 20 7012 7312
- Germany: 0699 508 6492
- UAE and Dubai: (+971) 4 217 3579
The customer service department for the Japan offices is open Monday through Friday 9am to 6pm local time.
- Japan: 81 3 5405 1513
The Mexico/Latin America customer service department is open Monday through Friday 8am to 8pm; Saturday 9am to 2pm local time.
- Mexico and Latin America: 52 55 110 221 21
- Brazil: 55 11 3069 2507
Marriott Guest Services (Canada and U.S.)310 Bearcat DriveSalt Lake City, UT 84115-2544
Marriott Guest Services (Pacific and Asia)Menara OlympiaNo. 8 Jalan Raja Chulan50200 Kuala Lumpur, Malaysia
Marriott Guest Services (China)RM 1402, R&F CenterNo. 10 Huaxia Road Tianhe DistrictGuangzhou, China 510632, P.R.C.
Marriott Guest Services (UK, Middle East, Europe)North Valley Business CentreOld Mallow RoadCork Ireland
Marriott Guest Services (Japan)Urban Shinbashi Building, 7th Floor4-5-1 Shinbashi, Minato-kuTokyo 105-0004 Japan
Marriott Guest Services (Mexico and Latin America)Av Chapultepec No. 230-1Col Roma CP 06700Mexico DF
Go to http://www.marriott.com/rewards/rewards-program.mi in order to learn how to earn reward points, how to use the points and the benefits of the program. Customers can also sign up for the mega bonus program where they earn additional rewards.
Customer Service Email
Customers wanting to contact the customer service department can utilize the customer contact form https://www.marriott.com/suggest/suggest.mi. We submitted a question asking if the Rewards points expire. We immediately received an automated response stating a customer service representative would answer our concern within 24 hours.
In the event customers are not registered for the program, they can still contact the customer service department. The automated system places customers on hold for less than 60 seconds and connects them to an agent. We asked the agent for information regarding cancelling the program. The representative explained how to cancel the service.
A quick and painless call, with a resolution. Our experience was perfect. How was your experience? See the comment section below? Let us have it.