Contacting Mapquest Customer Service Center
Mapquest is a free online mapping system that offers website visitors, both mobile and PC, directions, maps and local business information. You can view maps in standard format or using satellite imagery sensitive enough to show the roof of the building you’re trying to reach.Click here to leave a comment about your customer service experience.
Due to the fact that Mapquest is a free service, there is not likely much contact information available. Typically, you’ll have social media pages, a contact email address or form and nothing more. We were able to locate every piece of customer service contact information we wanted because Mapquest is an AOL property.
Phone Contact Number
You can reach Mapquest customer service through AOL or by calling the US corporate office. Monday to Friday 7 AM to 3:30 PM MT are the hours for Mapquest customer service.
- AOL: 1-212-206-4400
- Mapquest Phone Number: 1-303-486-4000
We were shocked to find not one, but three Mapquest customer service mailing addresses. Two are for Mapquest proper and one for the parent company AOL.
Mapquest Denver1555 Blake Dr3rd FloorDenver, CO 80202
Mapquest Pennsylvania1090 N Charles StLancaster, PA 17603
AOL Inc770 BroadwayNew York, NY 10003
Go to http://www.mapquest.com on your personal computer or http://m.mapquest.com for mobile devices. From the site you can search for a map of a single location, directions between two or more locations or plan an entire trip with stops along the way.
Social connections are the fastest way to connect with long lost friends and potential customers, but even applications like Mapquest use sites like Facebook and Twitter to stay connected with application users.
Customer Service Email
After a bit of searching, we did finally find a Mapquest email address. It is located in the Help section of the site. You have to click around a bit to access it, but eventually you’ll reach:
- Customer Service: http://help.mapquest.com/contact-us/
When customers call the Mapquest customer service number, you cannot press 0 to skip the list of options – this will just restart the options. Press 2 for customer service and your call will be answered by a customer service agent. We reached our agent in about two minutes with most of the time spent listening to the automated messages and options.