Contact Lumosity Customer Service
Contacting Lumosity Customer Service Center
Lumosity is a brain training game that allows users to use fun games to improve core functions required for optimal cognitive health. After finishing Lumosity training, according to the official website, experts have measured improvements in attention and working memory. The training programs were developed with based on many hours of research and collaboration.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
When it comes to contacting Luminosity by phone there is just one phone number for the corporate headquarters. There is Luminosity customer service, but the customer service team works via email and online support only.
- Corporate Headquarters: 1-415-651-4561 – Mailbox system is full – no customer service available.
There is a phone number listed with the Better Business Bureau for Luminosity customer service.
- Customer Service: 1-877-777-0502
- Fax: 1-415-651-4561
Luminosity has been located on Kearny Street in San Francisco for years, but the company has grown to the point it needs extra space. With an eight-year lease on New Montgomery St in San Francisco, the company is expected to move into the new location by October 2013. For the sake of contacting Luminosity customer service at the correct address we have listed both addresses.
LuminosityAttn: Customer Service 153 Kearney St. San Francisco, CA 94108
Luminosity Attn: Customer Service140 New Montgomery St. San Francisco, CA 94105
The official website for Luminosity is available at http://www.lumosity.com/. The website asks visitors a series of questions to personalize the brain training program. When all the questions are answered, Luminosity requires an email address, password and user name to create an account to view the personalized training program. Some of the games available on Luminosity are free, but others require the consumer pay a fee to access additional tests and training exercises. You can choose to pay a monthly fee without contract, a recurring monthly fee or a lifetime access fee.
Customer Service Email
Luminosity customer service is available via a request system. Customers visit https://help.lumosity.com/anonymous_requests/new to submit a question. An email address is required as this is how Luminosity customer service will communication after the request is submitted. You can attach files and/or screenshots if the issue requires such documentation. Many requests become part of the Help section of the Luminosity website in hopes of helping others customers address similar problems.
When we called the Luminosity corporate headquarters phone number we received a mailbox not a corporate headquarters. When we called the customer service phone number listed with the Better Business Bureau we received the same mailbox full message we heard when calling the corporate phone number. The fax number listed for corporate office appears to be functional.