Contact Lowrance Customer Service

Contact Lowrance Customer Service

Contacting Lowrance Customer Service Center

Lowrance is a company offering GPS systems for marine use. Marine GPS systems are not limited to navigation systems as GPS is also used in fish finders and other products. After calling the customer service department we realized Lowrance is nothing more than a brand operating under the Navico company name. Navico is also responsible for B&G, MX Marine and Simrad.

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Contact Info:

Phone Contact Numbers

The Lowrance customer service call center is open from 8:30 a.m. to 4:45 p.m. Monday to Friday with the exception of national holidays. The customer service department shares a phone number with the technical team.

  • Customer Service and Technical Support: 1-800-628-4487

Mailing Address

The mailing address for Lowrance customer service takes your letter to Tulsa, Oklahoma. Mailing a customer service letter may feel right, especially if there is a compliment or complaint that doesn’t necessarily require immediate attention from the customer service team, but if you are having an issue that needs attention fast, call customer service.

Lowrance Attn: Customer Service12000 E Skelly Dr. Tulsa, OK 74128

Official Website

Information on all Lowrance products is available on the official website at You can sort through products by category – fishing, ice fishing outdoor and off-road or by series name. If you are interested in learning more about the entire Navico line of marine products you can find links to all Navico brands at Click the brand name to learn more about the company and products offered.

Customer Service Email

Customers can use the contact page to send an email to Lowrance customer service. The email form is not on a secure page of the website and even if it was there is always the chance the information could be intercepted in route to the Lowrance customer service inbox. To prevent identity theft, leave out financial or payment information.

Customer Service Email Form:

Our Experience

Lowrance customer service is available by phone, but the call was answered as Navico. You can press 4 to reach a member of the customer service team. If you have an incident number you can enter the number to access detailed information about your issue. After working through the automated list of options and choosing Lowrance as the product we were calling about we finally made it to hold. There we waited for a customer service representative for more than three minutes. We found out from the customer service representative that Lowrance is a Navico brand – thus the contact with Navico customer service.

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4 Comments on “Contact Lowrance Customer Service
  1. I have bought 3 lowrance locator HDS 5X LMS522c and now HDI elite 5 and it came with out a face cover the other came with unit I would like to know why this didn’t .

  2. Hello I installed a new HDS 12 Gen 3 with a Total Scan transducer. I went to the lake and the unit would not display the sonar and the point one GPS ( On a 2000 network) did not display. The unit did ready from the internal GPS. How do I set up the total scan with the unit? How do I connect the Point 1 ? Thank you Rob and Dan Snyder

  3. I installed a new HDS 12 Gen3 with a total Scan transducer. After turning it on, it kept flashing to the lower screen, “NOT VALID FOR USE IN THIS AREA”. I’m in the island of Guam, installed a C-Map for the areas of Karibati, Marshall Island and Marianas Island. The unit operates as it should with the flashing warning indicator continued to flash.

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