Contact Lids Customer Service

Contacting Customer Service Center

If you have visited a mall lately, chances are, you noticed a LIDS retail store. The company specializes in fan hats, apparel and accessories. The online store,, offers similar merchandise as well as discounted and clearance merchandise. If you have a question or concern relating to a product, reach out to the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • The customer service department is open 24 hours a day, 7 days a week.
  • Customer Service: 1-888-564-4287
  • Customer Service (Spanish): 1-866-791-0118

Mailing Address

LIDS Attn: Customer Care 7555 Woodland Drive Indianapolis, IN 46278

Official Website

Customers visiting have the opportunity to purchase Major League Baseball, National Football League, National basketball Association, National Hockey League and National Collegiate Athletic Association hats, accessories and apparel. Customers searching the website have the ability to search for products by type, brand and price. When making a purchase, you can sign in as a guest or create an account. If you create an account, you have the ability to track purchases. If you need additional information relating to products or policies, visit the Customer Help Desk.

Social Media

Customers have the opportunity to connect with the customer service department through social media. You will notice several conversations between the customer service department and customers. On average, the customer service team responds to customer concerns within two (2) hours.

Customer Service Email

When you contact the customer service department using the customer feedback form, you will need to enter your name, email address and message. We asked for additional information relating to the return policy. After sending our message, the customer service team replied with an automated message. The message stated the customer service department would respond to our concerns in approximately 48 hours.

Our Experience

When you call the customer service department, if you want to place an order, press one (1). All other inquiries will need to press two (2). We made our selection and waited on hold for more than five (5) minutes. Although the wait time was longer than expected, the customer service team was helpful and resolved our concerns. The overall experience was better than expected. Were you satisfied with the outcome of your call to the customer service department? Take a minute to share your experience with us in the comment section.

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