Contacting Liberty Mutual Customer Service Center
There are literally thousands of insurance companies in the United States offering coverage for automobiles, health and personal belongings. Liberty Mutual is an auto, home and life insurance company based in Boston, Massachusetts.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer service for the home and auto division is open from 7 AM to 11 PM Monday to Saturday. Shorter hours, 9 AM to 7 PM, are available on Sunday. The claims department is open 24h/7d.
- Customer Service: 1-888-398-8924
- Claims: 1-800-225-2467
If you need to call the life insurance division of Liberty Mutual, call between 8 AM and 6PM Monday to Friday. There are no weekend hours listed.
- Policyholders: 1-800-451-7065
There are two addresses listed for Liberty Mutual. One is for the billing department and the other for the main headquarters. It is best to send communication without payment to the headquarters and communication with payment to the billing address.
Liberty Mutual Group – BillingATTN: Remittance Processing100 Liberty WayDover, NH 03821
Liberty Mutual Group – Communication175 Berkeley StBoston, MA 02116
If you’re having trouble with billing, including bank account or credit card problems, don’t send financial information through the mail to the communication address.
All contact information, online policyholder options and account access are available at the official website. The site is located at https://www.libertymutual.com. If you need insurance you can read about plans offered by Liberty Mutual and contact a local agent for a more detailed assessment. Each insurance policy is underwritten on a case-by-case basis so there are no prices listed on the site.
Customer Service Email
You can contact the Liberty Mutual phone number if you need help right now, but email contact is the next best thing if a call is out of the question. There is one email form for the auto and home department and another for the life insurance department.
- Home and Auto: https://www.libertymutual.com/email-customer-service
- Life Insurance: https://www.libertymutual.com/email-policyholder-services
If customers do not know there policy number, they will wait longer to speak to a customer service representative. The average wait time is less than 2 minutes. The agent was pleasant and appeared ready to assist us with our concerns. We inquired about penalties associated with cancelling an insurance policy. The agent explained customers will not incur a penalty, if their policy is up-to-date. They may need to pay the final bill, prior to cancelling an insurance policy.
When you contacted the customer support team, were they helpful and addressed your concerns in a speedy manner? We want to hear from customers just like you.