Contacting Lexus Customer Service Center
Lexus is a luxury car company that claims to reinvent the car industry every chance it gets. Lexus was started in 1989 as a luxury line and the company’s mark on the car industry has grown with each passing year. When hybrids became popular, Lexus released hybrid models to meet consumer demands though hybrid luxury models tend to consume more fuel than non-luxury hybrids.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Lexus customer service is open from 8 AM to 9 PM Monday to Friday and 10 AM to 7 PM Saturday, EST. Roadside assistance is available 24 hours a day.
- Lexus Customer Service: 1-800-255-3987
- TTY: Call 711 and ask the operator to dial 1-800-255-3987.
Lexus offers a customer service address. The address can be used to contact the company whether or not you own a Lexus vehicle. Customers should not send payments to this address.
Lexus Customer ServicePO Box 2991Mail Drop L201Torrance, CA 90509
There is also a US-based corporate address for Lexus customer service.
Lexus Headquarters US19001 S Western AveTorrance, CA 90501
You can find all the newest models at http://www.lexus.com. The site gives visitors the opportunity to learn more about the car company before choosing to purchase a Lexus vehicle. There is a section for sedans, SUVs, convertibles and other models. Customers can also check on individual model performance and access customer service. For social media savvy customers, check out the Lexus customer service team on:
- Facebook: http://www.facebook.com/lexus
- Twitter: http://www.twitter.com/lexus
- YouTube: http://www.youtube.com/LexusVehicles
Customer Service Email
Lexus customer service can be reached by email using the contact form http://lexus2.custhelp.com/app/ask on the site, but the company believes many of the questions customers send can be answered by the FAQs section. The FAQs sectionis available 24 hours a day.
There is also a Live Chat available for customers with general Lexus questions.
The automated response for Lexus customer service can be bypassed by pressing 0. We reached an agent in less than one minute. The agent was happy to send us out a brochure for the newest Lexus models, but we were pressed for our phone number, which was a little surprising. When we asked about the energy efficient or hybrid line of Lexus vehicles, the customer service agent didn’t have any information on the estimated MPG, but he did tell us the information was available on the Lexus website.