Contact LEGO Customer Service

Contacting LEGO Customer Service Center

LEGO is a toy manufacturer based in Denmark with a storied history of creating interlocking blocks of various colors. From the inception of the company in 1949 to today, LEGO has been committed to providing the best products and the best customer service to millions of customers around the world.

to leave a comment about your customer service experience.

Contact Info:

The customer service department can be reach by phone, email, social media and traditional mail. The hours of operation are Monday through Friday 8:30 am to 4:30 pm EST.

Phone Contact Numbers

  • Customer Service (U.S., British Virgin Islands and the U.S. Virgin Islands): 1-800-838-9647
  • Online orders: 1-800-835-4386
  • Australia: 1 800 881 001
  • Austria/Belgium/Denmark/Finland/France/Germany/Ireland/Italy/the Netherlands/Norway/Spain/Sweden/Switzerland/UK: 00800 5346 5555
  • Canada: 1-800-422-5346
  • Czech Republic: 00800 143 483
  • Hungary: 00-36 80 018 910
  • New Zealand: 000 911
  • Poland: 00-800-5346-1111

Mailing Address

LEGO Systems, Inc. 555 Taylor RoadP.O. Box 1138Enfield, CT 06083-1138

LEGO AustraliaLevel 2, 1 Innovation RoadMacquarie ParkNSW 2113

LEGO Customer Service33 Bath RoadSlough, BerkshireSL1 3UFUnited Kingdom

LEGO Canada Inc.45 Mural Street, Unit 7Richmond Hill, OntarioL4B 1J4Canada

LEGO Danmark A/SConsumer ServicesDK-7190 BillundDenmark

LEGO Finland AbConsumer ServiceTammasaarenlaituri 300810 HelsinkiFinland

LEGO FranceConsumer Services21 rue de la Banque75002 ParisFrance

LEGO KundenserviceLEGO GmbH Technopark IIWerner-von-Siemens-Ring 14D-85630 Grasbrunn

LEGO ItalyConsumer ServicesCorso Sempione 6I-20154 MilanoItaly

LEGO New Zealand Pty. LimitedGround Floor15B Vestey DriveMT WellingtonAucklandNew Zealand

LEGO Norge A/SPostboks 5791302 SandvikaNorge

LEGO SpainConsumer ServicesC/Orense, 34 – 6a planta28020, MadridSpain

LEGO Sweden ABConsumer ServicesBox 304S-443 27 LerumSweden

LEGO SwitzerlandLEGO Kundenservice Weststrasse 1Postfach 457 6341 Baar Switzerland

Official Website

Customers of all ages can visit the official LEGO website http://www.lego.com/en-us/Default.aspx in order to locate specific products, find details relating to LEGO sets and make single block purchases. The website features a “What’s New” section relating to new products, especially upcoming video games.

Customers can review the FAQs prior to contacting the customer service department and also find contact information.

Customer Service Email

Go to http://service.lego.com/en-us/contactus/contact-us-email/, in order to send a message to the customer service department. Customers can either ask general questions, voice a complaint or voice a compliment. We sent an email asking where to make a purchase, other than online or a major retailer. The automated response merely stated someone will be in contact soon.

Customers can attempt to reach the customer service department though the following social media channels:

Facebook: https://www.facebook.com/LEGOGROUP?fref=ts

Twitter: https://twitter.com/LEGO_Group

Our Experience

Contacting the customer support team at LEGO was a dream. We didn’t have to wait on hold or endure a confusing automated system. We called and were connected in less than 2 minutes. The representative was pleasant and answered our concern relating to catalog orders. We wanted to know how to return items out of warranty. The agent explained the process and gave us the contact information to the appropriate department which handles returns.

We feel as if the customer service department went above and beyond, but what do you think? Was your experience different? Comment below.

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19 Comments on “Contact LEGO Customer Service
  1. good day! I live in Brazil and bought a lego TECHNIC 42006 and I’m having two problems. The first is that the two pieces no. 4516546 (photo) missing and came second to the excavator work is required the battery POWER FUNCTIONS n 8293, and although I have looked at all the stores including LEGO Brazil, I was told that is missing across the country. how do I buy these parts? graciously

    Layla

  2. Hi my name is Jake and I want to make a deal with you, will you
    mail me a Lego set once a mouth and I will review it, but I get
    to keep it.I live in Morgan hill la mar drive were the morgans

  3. dear Lego company my name is David Bruce I am a huge lego fan and I had a idea for a new lego movie set it is a 2 in 1 micromanager. and it is a big 8×8 micromanager from the movie. the first part is a micromanager walker. the second micromanager is a flying one(without legs) then the character to defeat it is wildstyle. I hope you agree with the idea because I just love Legos.thank you!

  4. I purchased a Lego set for my grandson, actually many, many sets. One of the sets was inadvertently purchased by his other grandmother. I am amazed that there is nothing regarding RETURNS on your website. When I have pressed the phone icon on your website, nothing happens, no number appears and I finally found your number on the internet from “talk to a human” website. I have emailed you three times now, with absolutely NO response. What is the problem?

  5. I am a cub scout. I like playing with Legos. My favorite is Ninja Turtles.

    Do you offer tours of your facility?

    Owen

  6. Keep sending the Lego magazines I like reading them and so do my sisters. I have a suggestion a new Lego series you could make Viking Legos, I think that would be really cool. By the way why are your Lego prices so high?

  7. We have 4 boxes of the Jurassic world sets now & each box has missing pieces. I will be sure to spread the word around about this issue. And from now on I refuse to purchase them. Very disappointing

  8. Using this page to send an email to customer service results in all the paragraphs of your message being smashed into a single huge paragraph. So if you have say a list of parts you had problems with, it’ll get mangled.

  9. Why can’t the legos commercial show all nationalitys of children exploring and learning from your product why is it just white

  10. I am very disappointed about the HUGE difference of Lego products Retail price between the US and the Middle East, in The UAE for example the difference is between 200 and 220% more in a tax free country!!! Can you please explain? This a pure scam!!!

  11. Hello, Sorry to bother you but I am mailing to ask about a possible sponsorship (as it were).
    At atrium we have a lego club on Monday lunchtimes and are wondering if we could have some bricks for it! Thank you for your time! Please get back to me as soon as a decision is made,
    Yours truly,
    Mathu Budge
    Atrium student

  12. We would like to be the distributor for the LEGO products and education in PR. China, please let me know who I can contact? Thanks!

  13. Hello you know ‘Lego worlds’, the game you made for PC. Please can u make that game for the Nintendo Wii U or Microsoft xbox one and 360

  14. Hello
    On a recent trip to the United States bought my son a train lego (LEGO CITY 60098 Heavy-Haul Train).
    In our house in Brazil, my son and I rode the train lego eager to see him work carefully following the step-by-step manual. But it did not work, we review the assembly, we check the batteries but had no success.
    My son loves Lego, attends class with lego in your school and have fun at home with their legos.
    How can you help us?
    Regards
    Ricardo Figueiredo

  15. Hey Lego guys I was wondering if y’all could make a Percy Jackson Lego game ? It would be cool for all the Percy Jackson fans. It’s a really popular culture . It would profit your corporation a lot, hopefully .

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