Contacting LeapFrog Customer Service Center
LeapFrog is a brand of educational toys designed to assist with reading, writing, arithmetic and improve overall knowledge. The company is relatively new, founded in 1995, but has taken the world by storm. The brand has won several awards and has been recognized with Top pick honors and Toy of the Year honors.
All of the recognition would mean nothing if it were not for the customers making the purchases. Since the customers are the number one focus, LeapFrog is committed to providing the best customer service in the industry.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
The customer service department is available Monday through Thursday 9am to 5pm; Friday 9am to 3pm EST.
- Customer Service: 1-800-701-5327
- Online customer support: 1-866-334-5327
- Australia: +61 (3) 8531 0000 or 1800 244 543
- New Zealand: +64 (0)9 917 4010
- Canada: 1-800-701-5327
- Mexico: 01-800-999-5327
- Spain: 976 144 606
- UK: 01702 200 244 or 01702 208111
LeapFrog Main Office 6401 Hollis Street, Suite 100Emeryville, CA 94608-1071
Customers visiting the official LeapFrog website http://shop.leapfrog.com/leapfrog/?gclid=CIrVka6c6rICFQGDnQodDSsAzA have the ability to search and purchase items such as the LeapPad and LeapPad 2, the popular Leapster GS and several other accessories. In the event those particular items are not on a list, customers can search the site based upon age and demographic.
Customer Service Email
Customers can contact the customer support team by emailing firstname.lastname@example.org. We sent a message asking about the standard warranty on the LeapFrog products and if the company offers extended warranties. The company gave no indication as to when we would receive a response.
The company provides additional ways to connect with the customer support team, including:
- LeapFrog Spain: email@example.com
- LeapFrog Mexico: firstname.lastname@example.org
- LeapFrog Canada: email@example.com
- LeapFrog Australia: firstname.lastname@example.org
- LeapFrog New Zealand: email@example.com
- Facebook: https://www.facebook.com/LeapFrog
- Twitter: https://twitter.com/LeapFrog
- Pinterest: http://pinterest.com/leapfroginc/
Depending on the time of the year, we expect call volumes to skyrocket, especially for a manufacturer of such a popular educational toy. We are pleased to state this is not the case with LeapFrog. We called and endured the standard automated system. The total wait time was less than one minute. When the customer service agent answered the call, we asked for information regarding the return policy, relating to store returns of online purchases.
The representative explained the policy and stated it was the stores discretion whether or not to accept a return not purchased from their own website. The agent recommended simply returning online purchases to LeapFrog.com. The question appeared tricky, but the agent handled it like a professional. Did you receive a high level of professionalism? We want to hear.