Contacting Land’s End Customer Service Center

Land’s End is a specialty shop and clothing line associated with Kmart, Sears and the Great Indoors. The customer service page provides multiple phone numbers and other means of contact for customers all around the world.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Contacting customer service for Land’s End is simple as long as you call during customer service hours. An agent is happy to take your call between 8 A.M. and 9 P.M. CDT Monday to Friday. If you need to call on the weekend, call between 10 A.M. and 6 P.M. There are no customer service hours on holidays.

• Customer Service (US and Canada): 1-800-963-4816
• TTY (US and Canada): 1-800-541-3459
• Fax (US and Canada): 1-800-332-0103
• Australia: 1-800-150-690
• Bermuda: 866-789-3075
• Germany: 0800-818-2520
• Hong Kong: 800-967-285
• Singapore: 800-1301-277
• Switzerland: 0800-562-744
• United Kingdom: 0800-032-6338

Mailing Address

There are two mailing addresses for Land’s End. The first is the customer service address and the second is the return’s address.

Land’s End, Inc.
1 Land’s End Lane
Dodgeville, WI 53595

Land’s End Returns
2 Land’s End Lane
Dodgeville, WI 53595

Official Website

If you want to shop the brand, contact customer service or learn more about the connection between Kmart, Sears and Land’s End you can do so from the official website at https://www.landsend.com. Customer service is available at the Customer Service Lin at the bottom of the page. You can choose various customer service options, including Live Chat.

Customer Service Email

Land’s End is one of the few companies that still publish a general email address for customer service. You can contact an agent by emailing: landsend@landsend.com.

You can also visit the contact page to send a message to an agent. The contact page is sent from a secure server, but Land’s End warns that credit card and other financial information should not be included on the form.

We wrote to customer service requesting a paper catalog. We’ll see if they still print catalogs for Land’s End products.

Our Experience

As is the case with most customer service lines, our call to customer service was answered by an automated system. Unlike most other lines, when we pressed 0 the call was immediately answered. Cindy picked up our call at the 20 second mark, which is one of the fastest answers we’ve ever received. We asked the agent to verify the customer service email address and she popped it out without hesitation.