Contacting Kyocera Customer Service Center

Kyocera is an electronics company specializing in wireless phones, cameras and document imaging devices. We were surprised to find that Kyocera is also breaking into the solar energy and kitchen tool markets as well.

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Contact Info:

Phone Contact Numbers

When you’re ready to contact Kyocera customer service you’d expect there to be one number with an automated system to move the call to the right department, but that’s not exactly how Kyocera is setup. The contact page lists every major category so you can find the detailed contact information you need.

• Wireless Phones: 1-800-349-4478

Call between 6 AM and 6 PM Monday to Friday (PST).

• Copiers and Printers: 1-800-255-6482

Call between 9 AM and 6 PM Monday to Friday (EST).

• Kitchen Tools: 1-800-537-0294
• Solar Energy: 1-480-948-8003
• Cutting Tools: 1-800-823-7284
• Micro Cutting Tools: 1-888-955-0800
• Thermal Printheads: 1-828-693-8244
• Corporate: 1-858-882-1400

Mailing Address

We were able to find several mailing address for Kyocera customer service. We’ve added a brief description of the division associated with the address so you know where to send your letter.

Kyocera Tools3565 Cadillac AveCosta Mesa, CA 82626

or

Kyocera Solar7812 E AcomaScottsdale, AZ 85260

or

Kyocera Cutting Tools100 Industrial Park RdMountain Home, NC 28758

or

Kyocera Communications9520 Towne Centre DrSan Diego, CA 92121

Official Website

There are two websites for Kyocera – global and Americas. The global website offers information about the company as a whole while the Americas website offers detailed information about Kyocera in the US.

• Global: http://global.kyocera.com/
• Americas: http://americas.kyocera.com/

Contact information is available on both sites, but the global site offers information on all countries not just the US. We attempted to find a Facebook or Twitter page for the company, but we found neither.

Customer Service Email

Kyocera customer service is available at the following email addresses.

• Mobile Phone Tech Support: http://www.kyocera-wireless.com/contact/technical-support.htm
• Copiers and Printers: KDANational@da.kyocera.com
• Kitchen Tools: http://americas.kyocera.com/contact/consumer.cfm
• Solar Energy: http://americas.kyocera.com/contact/solar.cfm
• Cutting Tools: kyoceracuttingtools@kyocera.com
• Thermal Printheads: http://americas.kyocera.com/contact/lcd.cfm

Our Experience

The automated system provides several options to connect with the customer service department. New and existing customers have the ability to connect and reach the appropriate department. After listening to the appropriate department, we were able to connect with a live agent. The unfortunate side is we waited for more than 5 minutes on hold.

When the customer service agent answered the call, we asked if Kyocera worked on the AT&T network. The agent explained the only carriers in which Kyocera works are Verizon, MetroPCS,  Boost Mobile and Sprint. Not the best answer for all customers, nor was the overall experience. The wait time was not acceptable in our book. Have you had a better experience contacting the customer service department? Share your thoughts below.