Contacting Kroger Customer Service Center
The Kroger company is one of those corporations that diversify into various markets and areas under different names. The name differences may not mean anything to the average customer, but when it comes to contacting customer service or corporate office, Kroger is the one behind it all. Some Kroger properties include:
- Pay Less Supermarkets
- Scott’s Food and Pharmacy
- Jay C Food Stores
- City Market
- Barclay Jewelers
- The Little Clinic
Phone Contact Numbers
Customer service is available by phone from 8 A.M. to 12 A.M. EST Monday to Friday.
- Customer Service: 1-866-221-4141
- Digital Coupons: 1-888-553-3003
- Gift Cards: 1-800-883-7135
- iWireless: 1-866-594-3644
- Store/Product Inquiry: 1-800-576-4377
If you would rather send a traditional letter to Kroger you can use the mailing address for the main corporate office in Ohio.
The Kroger Co.
1014 Vine St.
Cincinnati, OH 45202-1100
Customers can learn more about the Kroger company, contact customer service or find a local store using the official website at http://www.kroger.com. This is a food company so online ordering is not the same as it is with other companies. Some Kroger stores support ordering Deli trays and cakes online. You can also order prescription refills online as well.
Customer Service Email
While some companies offer an email address or general contact form, Kroger takes things one step further. From the main Contact Us page http://www.kroger.com/help/Pages/contact_us.aspx you can scroll down and click a link for the department you wish to contact. For instance, if you have a question about Digital Coupons simply click that link under the Comment Form column and send your message along.
We clicked the Store Inquiry link to send our test message to Kroger customer service. We asked if any of the Kroger properties allowed customers to order online and pick up groceries in store.
The contact form asks for a lot of information, including your home phone and address. We managed to enter only the phone number and skip the entire bottom portion of the contact form and still send the email.
There is one main number listed for Kroger customer service. When the automated system starts, press 0 and you will be placed on hold for a customer service representative. The representative will be able to answer your questions or take note of your concerns for Kroger stores and all other properties owned by Kroger.
We were on hold for more than four minutes. When the agent finally picked up the call, we asked if the company guaranteed meat freshness and asked how to return bad meat. The agent ensured us that all meat purchases could be returned for a refund. She suggested we take the package back to the store.