Contacting Koodo Customer Service Center
If you are a resident of Canada, you have mobile phone company options just live resident of the US and other mobile-rich countries. Koodo mobile serves Alberta, Manitoba, British Columbia, Nova Scotia, Ontario and other parts of Canada. Koodo offers some of the lowest prices on mobile phones and service in Canada and they keep prices low by selling customer service support. All fees charged by customer service are added to your next Koodo bill, which could result in quite a big bill that you weren’t expecting.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Customer service is available by phone, but you must understand that you will be charged a fee for customer service help in many cases. Fees are charged for account setup, phone exchange, name change, plan change and other services.
Customer service representatives are available in the call center from 10 A.M. to 9 P.M. Monday to Friday, 10 A.M. to 6 P.M. Saturday and 12 P.M. to 5 P.M. Sunday.
- Customer Service: 1-866-995-6636 or 1-416-279-8811
Contact customer service by mailing using the address:
Koodo Mobile P.O. Box 11005Succursale Postale CentrevilleMontreal, QC H3C 4T5
The Self Service portion of the Koodo official website at http://www.koodomobile.com is a free customer service option. Customers can access Self Service at https://www.koodomobile.com/sso/UI/Login?realm=koodo&goto=https%3A%2F%2Fsecure.koodomobile.com%3A443%2Faccount%2FmyKoodo.portal. Simple issues like online activation can be resolved without paying customer service.
Customer Service Email
Emailing customer service for help with your Koodo account may not be the best idea. Koodo customer service charges a fee for many services that can be completed on the Self Service page. The fees are added to your Koodo bill. If you don’t care about being charged an additional fee, contact customer service by email using the online form https://secure.koodomobile.com/account/portlets/contactUs/ContactUs.portlet. You’ll need to ask a few questions to give the representative a little more information about why you are contacting the company. We’ve contacted customer service using the form to see just how long it takes for an agent to communicate with us. Koodo cannot charge non-customers fees because they don’t have access to financial information.
The Koodo customer service line is automated. If you press 0 each time you hear the start of a new automated list of options you will move through the system more quickly. After a little more than two minutes we reached the waiting line for customer service. Our hold time was just 35 seconds. The agent who answered our call was bright and easy to understand. She told us that US customers could not choose Koodo mobile as a wireless provider.