Contact Konami Customer Service

Contacting Konami Customer Service Center

Contacting Konami Customer Service Center

Konami is one of the world’s leading manufacturers of gaming software, electronic equipment as well as being an industry-leading publisher. The corporate headquarters is located in Japan and began operating in the United States in the early 1980’s.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Corporate Office: 03 5770 0573
  • Corporate Office (US): 702-616-1400
  • Corporate Office (Germany): +49 (0)69 985 573 0
  • Corporate Office (Asia/Oceania): 852 2956 0573 or 61 2 9666 5731
  • Sales: 1-866-544-4636
  • Sales (Australia): +61 2 9666 5731
  • Customer Service (South America): +54 11 5273 2220
  • Customer Service (Chile): +56 2 714 6000
  • Customer Service (Peru/Ecuador): +51 1 421 77994
  • Customer Service (Caribbean): 1-800-381-6522
  • Customer Service (Europe): +44 1355 27 9779

Mailing Address

Konami Corporate Headquarters9-7-2, Akasaka Minato-ku, Tokyo107-8323Japan


Konami Gaming Inc.US Headquarters585 Trade Center DriveLas Vegas, Nevada 89119


Konami Australia Pty LtdAustralasia Headquarters28 Lord StreetBotany NSW Australia 2019


Konami Digital Entertainment, Inc.2381 Rosecrans Ave, Suite 200El Segundo, CA 90245


Konami Digital EntertainmentFrankfurt Head OfficeBerner Str. 103-10560437 FrankfurtGermany


Konami Digital Entertainment LimitedRomm Nos. 611B, 612 & 613, 6/FTsmi Sha Tsui Centre66 Moody Road Kowloon, Hong Kong

Official Website

When customers visit the Konami website they have the ability to review new and existing games, read corporate information and connect with the customer service team through social media. There is a dedicated Customer Support page discussing patches to games and downloads.

Social Media

Konami provides several social media pages customers can use to review product information or contact the customer service team. The average response time from the customer service department was less than one (1) business day of Facebook and less than 20 minutes on Twitter.

Customer Service Email

There are several email addresses available on the website, depending on your country of origin. Instead of using the traditional email address, we went a message using the customer feedback form. The only information needed to send the form was your name, email address and message. Our message centered on the hours of the customer service department.

Our Experience

Although there are several ways to connect with the customer service department, we chose to call the sales hotline to see if the customer service team was reachable. To our surprise, we reached a live agent in less than 30 seconds. We asked several questions and even asked if the sales department could address customer service concerns. The agent was knowledgeable and answered all of our questions. The customer service team was fantastic. Thoughts? Share your customer service experience with us in the comment section below.

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One comment on “Contact Konami Customer Service
  1. I just tried to sync my kanomi slots with facebook. I had 605,000 points. Now I am a new person to this game. I had it on my iphone

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