Contact Kohls Customer Service

Contacting Kohl’s Customer Service Center

Kohl’s is an apparel and home goods retailer. The company does more than just offer affordable products, the company is a pillar of the community. Kohl’s supports local as well as national charities and giving events. If you have questions or concerns relating to products or services, reach out by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

You have the opportunity to reach out to the customer service department by calling the hotline. The company also provides additional phone numbers customers can use to connect with various departments. The customer service department is open Monday through Saturday 7am to 10pm and Sunday 8am to 10pm, CST.

  • Customer Service: 1-855-564-5705
  • Yes2You Rewards: 1-855-564-5751
  • Kohl’s Credit Card: 1-855-564-5748
  • Kohl’s Gift Cards: 1-866-887-8884

Mailing Address

You have the ability to send correspondence to the customer service department by sending messages to the corporate headquarters. The customer service department will reply to your concerns within five (5) business days.

Kohl’s Department Stores N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051


Kohl’s Payment Center P.O. Box 2983 Milwaukee, WI 53201-2983

Official Website

Customers visiting the official Kohl’s website have the opportunity to purchase apparel for men, women and children. The website also features home goods, bed and bath products, furniture, shoes, jewelry as well as sporting goods and outerwear. The company also offers information relating to Kohl’s Cash. The rewards program allows customers to earn points based upon the amount spent during a shopping trip. The more spent, the larger the reward. Additional information relating to products and services is available in the customer service center.

Social Media

Customers have the ability to reach out to the customer service department through social media. The customer service department will reply to your concerns within 24 hours. You will notice the customer service department will not reply to account specific concerns through social media.

Customer Service Email

You can use the customer feedback form to address the customer service department. After sending your message, you will receive an automated message stating the customer service department will reply to your concerns within 48 hours.

Our Experience

When reaching out to the customer, you will notice three options. If you need assistance with an existing order, press one (1). If you need assistance with your credit card, press two (2). If you want to connect with the customer service department, press zero (0). After a short wait, the agent answered the call. By the end of the call, all of our concerns were addressed. The level of service was better than expected. Were you satisfied with the level of service from Kohl’s? We want to hear from customs just like you. Share your thoughts with us in the comment section.

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