Contact Kohler Customer Service

Contacting Kohler Customer Service Center

Kohler is a manufacturing company based in the United States, specializing in generators, engines, tile, cabinetry, furniture as well as plumbing supplies. The company was founded more the 150 years ago and has since grown into multinational leader in the manufacturing industry.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 5pm CST.

  • General customer service: 1-800-465-4537
  • Corporate headquarters: 1-920-457-4441

Additional contacts for various departments include:

  • Mirrored bath products: 1-215-826-9800
  • Ann Sacks: 1-800-278-8453 or 1-503-281-7751
  • Baker Knapp: 1-800-592-2537
  • Dapha, Ltd.: 1-800-284-4063
  • Hytec Plumbing: 1-800-871-8311
  • Kohler France: +33 1 4917 3740
  • Sterling Plumbing: 1-888-STERLING
  • French Heritage: 1-323-655-0454
  • Kallista: 1-888-452-5547
  • Mark David: 1-336-821-2250
  • McGuire Furniture: 1-415-626-1414
  • Kohler Power Systems: 1-800-544-2444
  • Kohler Rental: 1-888-769-3794
  • Kohler Power Systems (Asia): +65 6264 6422
  • Kohler Power Systems (Europe): +33 1 4917 8300
  • Kohler (Mexico): 1 525 587 3530
  • Kohler Engines: 1-800-544-2444
  • Kohler (China): +86 23 67257456
  • Lombardini: +39 (0)522 3891
  • SDMO: +33 (0)2 98 41 41 41
  • SOREEL: +33 (0)2 41 64 52 00
  • BES: +33 (0)1 30 72 60 00
  • The American Club Resort: 1-920-457-8000
  • Old Course Hotel: (01334) 474371

Mailing Address

Kohler Co.444 Highland DriveKohler, WI 53044

Official Website

Customers visiting the official Kohler website have the ability to choose the department prior to locating valuable information relating to products and services. Aside from viewing information relating to products, customers can also find out what the company is doing to be a better steward in the community. Customers can connect with the customer service department from around the world by locating the country here

Customer Service Email

The customer feedback form customers to voice questions and concerns directly to the customer support team. We sent a message asking for information relating to installation questions; specifically, who is the point of contact in the event customers have questions or concerns relating to a product after installation. We wanted to know if customers should contact Kohler or contact the store where the item was purchased. The automated response system stated we should receive a response within 1 business day.

Additional ways to contact the customer support team include:

Our Experience

When we contacted Kohler, we thought we have the privilege of speaking to a live agent in less than 2 minutes. We encountered the typical automated system which directed us to the customer support team. This is where things became sketchy. After being connected to the customer service department, we endured an additional automated system. When we selected the customer service team again, we were placed on hold for more than 7 minutes.

The agent answered our call, but appeared hurried and not interested in our concerns. We asked for information relating to the return policy. The representative explained the return policy is based upon the store return policy. The company has a year return policy, but it does not override the store policy. Although the information was helpful, we didn’t care for the wait time. Let us know is you had a better experience dealing with the customer support team.

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49 Comments on “Contact Kohler Customer Service
    • kohler has been proved itself as the worst service provider of its product to his customers as we are builder in profession, and its sales executive can make any false commitments and dispatch the wrong material which the company has stopped manufacturing the units for their sales target……

      we are very disappointing from the sevices of best company worldwide.

  1. Service request #1991435
    I am trying to send pictures as per my service request.

    My email keeps bouncing back.

    I need your correct email address or a fax number.

  2. I’m starting to wonder if there are any live people working for Kohler. I placed a very small order #o84560359 and was notified it shipped on 5/15 but it still has not arrived. I have tried to trace the shipment on a number of occasions without success. I have called customer service only to be told to “push this or that button” but could never talk with anyone. Would you please trace this for me? I sure would appreciate it.

  3. Trying to send email to
    Like we were told over the phone and it is not the correct address ?!

  4. Today Leanne S and I resolved 2 problems I recently had regarding a Kohler faucet. Leanne was unbelievingly patient with me and so knowledgable about the product. It was my first call to your company and I am really impressed with your customer service. Thank you Leanne.

  5. I looked on line for a comment section for Kohler. I even called and the email I was given didn’t get me to a site that I needed. I just wanted to compliment an employee by the name of Leann. I believe she works in parts. She was amazing to work with. She helped me with my problem and it was settled effortlessly. KUDOS for hiring her. Hope this gets to the person or persons that need to see it.

  6. 71183605269.==i havent been able to redeem my rewards points since the beginning[wasnt sure how to do it, anyway i do spent money at kohls because of their special sales. i would like to get a gift certificate for the hassle i have encounted

  7. I had a very unfortunate experience with Kohler Toilet it had a internal crack ,but when I contacted Kohler directly Ms Dawn she was quite helpful ,but today When I spoked to Mr Terry he understood my situation and he mentioned they will take care about the plumber situation .I am grateful for that ,Thank you it was a bit scary& UNFORTUNATE experience ,I am not letting my kid go near the damage .Unless the ceiling is repaired you don’t know whether it is damaged more.

    Once again I am really appreciative of you all by trying to help ,so please help me to rectify my house back into my normal house soon .

  8. I recently installed a second k-10491 toilet and the fill valve leaks.
    The Kohler website doesn’t talk XP. Very un friendly.

  9. I had such a pleasant experience a short while ago when I called for customer
    service. I needed a replacement spray nozzle for my kitchen sink. I had very little info. since it was installed by my contractor who could not locate receipt or product pamphlet. I was connected to Heather in cust. serv. and she was able to resolve my issue promptly and while being professional she was such a pleasant and knowledgeable representative. You have a remarkable employee in her. I am sure this was my most pleasant experience of this nature all due to Heather.
    Shirley Krevics, Plano, Texas

  10. You have the incorrect phone number for customer service. The phone number listed is 1-800 465-4537 1-800 456- 4537 is the correct number.

  11. Had my contractor install a new Santa Rosa model toilet. Nice unit great design for our space. Unfortunately the workmanship is under whelming. The top edge of tank is not glazed white. So when you put the top tank on you see this dull pinkish colored line between the lid and the top of the tank. It was a $309 toilet which for us walks a bit expensive but the we felt the name Koehler would be worth it. It sounds like a small thing but when you walk into the bathroom everything is that nice shiny white except for that stripe across the top of tank. It really stands out. Not my sure if it is just my tank or a design flaw but would love to find out!

  12. I have a Kohler faucet, and small screw on the back came off. I don’t see a model number on the kitchen faucet I’ve had for over 9yrs., how will I know what size screw to by?? I’m really surprised I can’t add a picture of my faucet to this email.

  13. I just. Brought a Kohler toilet from Lowe’s. The toilet had an rebate $100, sticker. The toilet does not qualify for the rebate. Why did Kohler put an rebate sticker on models that do not qualify for an rebate.
    Very disappointed!!!!

    • I think the $100 sticker is for a rebate thru your city for water bill credit.
      It is an incentive for old home owner to change to WaterSense Toilet to save water.

  14. When good customer service is received it should be acknowledged. I called Kohler a few days ago concerned of marks
    On my new enameled cast iron sink. I spoke with Christian and he help me tremendously. He recommended a cleaner which brought the look of the sink back to its original luster and beauty . He also registered my sink while he had me on the line. I am so pleased I just felt compelled to thank him and the Kohler customer service team. Keep up the good work.

  15. Purchased a new faucet and when I installed it there was a water leak at the handle. Decided to call Kohler and see if they would sent a new cartridge which I think would of solved the problem.

    Amazing their customer service number is not accepting calls they want me to send an email and they will get back to me in two business days. Waste of my time returning the entire faucet.

  16. Earlier today I spoke with Sarah in Customer Care and she was most helpful and provided me with a claim #3402066 and asked that I send a photo of the Item via email, however the address I was given or that I misunderstood would not send. Could someone please give me a proper email address to allow me to send a proper message.

    Thank you
    Richard Yoe Architect

  17. I installed 2 Kohler toilets model K-11464-0 in my house, 1 leaks slightly and 1 leaks the whole tank within an hour. I found out that the factory did not tighten up
    the lock ring (part #53154) at the bottom of the water tankl for the water drain pipe for water goes into the bowl.
    I think most buyers will not check the tightness of the lock ring, but they will find out the water level in the tank will drop slowly and water will be pumped through the input valve (making noise when doing so). Please pass this info onto the factory
    and customers.

  18. I called the customer support and spoke to a lady about a faucet leaking, she was able to figure out why it was leaking and sent a replacement hose. I installed the hose,but still had a leak. Called back and spoke to another lady and she is sending a replacement part. The ladies I spoke to were very knowledgeable and had a very proactive attitude. I wish they worked for Direct TV.
    Gary Schonaerts

  19. Hello,
    I just wanted to drop you a line and tell you how grateful I am for your outstanding customer service. I called today and spoke with a wonderful lady named Miya, she was so helpful and kind. She handled my problem with great concern and really cared, it’s very rare now days to find customer service like your company offers. It certainly makes me want to purchase Kohler products in the future, keep up the fantastic work and than you again Miya!!!

  20. I contact Katherine at customer service, order #17903674, to inquire about a replacement glass shelve for a recently purchased medicine cabinet. I broke the glass cleaning the cabinet. Katherine replaced the glass free of charge and was very helpful in the process. This type of customer service will keep me purchasing Kohler products for many years to come. Thanks You!

  21. After a long, frustrating wait on your phone tree, I finally reached a customer care rep. My plumber had told me Kohler items were warrantied for life so I was more than a bit dismayed when told that the warranty only applies to the original owner (the owners b/4 me who’d lived here 3 yrs). ALL faucets leaked when I bought this townhouse. Knowing I needed 6 parts, I was ready to hang up! Look somewhere else. Get an warranty that actually WAS a warranty.

    This is when Lisa P., your truly amazing rep does what she does best (which turns out to be most everything!!!). She listened to my disappointment & frustration politely. We talked a little. She was soft spoken, good with explaining how things work. She explained the warranty situation & then gave me a discounted offer price on the items I needed. From there, she told me, step-by-step, how the ordering process works, what each item costs, explained that the price didn’t include state tax and gave me realistic delivery dates. Even though the call took nearly an hour, her phone presence was so totally calm, understanding & pleasant that she really made my day! What a twist on what I expected. Your phone reps ARE your company as far as customers are concerned and Lisa P. is truly a GEM!!!! I’m smiling now even as I think of this lovely woman, so good at her job & caring as she does for the customer being somewhere out there. What a treat to have such an experience at the end of a “phone tree”. She deserves a HUGE pat on the back!

    • I sent you email about a cracked Veil toilet bowl, but cannot find an email address to send you pictures of the crack on bottom of waste outlet inside.
      If you can send me an email address to send you photos, I will attach them.

    • I tried to return an item that I order and I was made aware of your method of returns after inquiring and demanding to talk to a supervisor. First I was told not to return it but to give it to Habitac of Humanity. I insisted on returning the items to you and asked to speak with a supervisor. She told me that I would be charge shipping and handling and be refunded the $33.90 I spent on the item. I demanded to know what the total would be and finally she told me there was a $7.99 plus $6.00 fee. I told her on the order verification list states that the shipping and handling was $4.32. I think Kohler needs to explain all your charges before customer other. It’s a scam.

  22. Kohler Reps,
    I want to express my sincere thanks for the help I received today from a Fantastic Lady, Dawn #96045, She showed me nothing but patience and was more than willing to listen to my Questions and Direct me into the proper sites and Resolved my problems, ordering me the proper unit replacement. Again thank you.

  23. looked on line for your customer service number. was shown number that connected me to a robo voice t6hat wanted to know if i was 50 or older. it wanted to sell me a free life alert type system. so the number you have listed for customer service is wrong. so if you can’t get a nphone number right what makes me think you can help me with anything else.

  24. Got the new Kohler catalog today. So nice that it was mailed to my mother. She’s only been dead for 17 years but who’s counting! Tried to contact Kohler to unsubscribe but no possibily of that. What a wast of my and kohler’s time. If I were the chairman of Kohler, would be firing the head of my catalog distribution seervices. Have told my wife to find another, more customer responsive company to do business with.

  25. Still no reply from your British company about my quarantee for my shower enclosure after sending off the form and not receiving anything back after 5 wks,rang them to give them all the details for the guarantee,after 2 wks still no letter acknowledging I had a guarantee for 5 yrs,it seems heads need to roll.

  26. Dear Kohler Customer Care, THANK YOU for taking care of the dysfunctional Kohler toilet that we put in when we moved to this house 8 years ago!! My husband has tried to fix it many times – taking it apart and replacing parts – but – not until this recent attempt when he contacted Kohler customer service – again – was he told Kohler would replace the toilet. We picked it up today from Ferguson’s in Medford, Oregon and my husband installed it when we got home, and – WOW – how amazing it is to have a toilet flush efficiently and quickly with just a quick ‘whosh’!! I am thrilled!
    Thanks for your time in concluding the hassle of that toilet!
    Bonnie and Robin Way

  27. Hi Kohler;
    Thank you SO MUCH for making such a great product. My toilet is a year old and not one rust spot. In perfect condition. Have another Kohler one that does have rust spots where the water gets replaced. But the newer models you developed are wonderful TY Rachelle Rappa

  28. I have had your Koehler toilets since 2000, recently one of the toilet seats cracked. I bought a new Koehler toilet seat at Home Depot. My son in law installed it and had a problem with the one side to screw it in. I called your customer support and your rep. Dawn was more then gracious to help me.She knew exactly what the problem was and was sending out the kit and also emailed us the video on how to installed. Please recognize this wonderful lady and again thank her from us. I must say, Koehler products are sturdy, reliable and would never go with any other Company….
    Thank you again

  29. hi, i am not sure i have the right department. but i have a problem with a kohler sv601 motor. can someone contact me.or give me a phone number to someone i can talk to. a live person would be perffered.

  30. I’ve been trying to send a picture of a pedstool sink to ID it so I can replace it because it’s crumbling. can anyone tell me a GOOD kohler websit.

  31. I have had this faucet installed about one year ago, there is no water pressure and there is no water restricter in the faucet. You have sent me many handles which keep on coming loose. I have had a plumber look st this faucet, I will not give you his response . Please help me with this problem or just replace the whole thing, I have paid plumbers more then what this item cost. BAD FAUCET

  32. I purchased a Kohler shower valve (KT397-4-BN) in the 9th of March 2010. The shower handle keeps falling off. Apparently the groves inside of the shower handle housing have been worn and the white plastic housing attached to the valve is also worn. If possible I would like a replacement for these components.


  33. I may just be missing it, but it is frustrating that there does not seem to be a way to upload a video showing my leaking faucets. I have tried to find just a regular old email address as opposed to the email form but I have been unsuccessful. Is there an email address I could send my video to? Thank you!

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