Contact Kleenheat Gas Customer Service

Contacting Kleenheat Gas Customer Service Center

Contacting Kleenheat Gas Customer Service Center

Kleenheat Gas is a division of Westfarmers Chemicals, Energy and Fertilizers. The company has been a division for approximately 100 years. Kleenheat Gas offers natural gas products and services for residential customers and businesses. The company currently provides services to tens of thousands of customers in Western Australia. When customers want to voice questions or address concerns, there are several methods available including email, phone, traditional mail and social media.

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Contact Info:

Customers wanting to connect with the customer service department or the corporate offices can do so by phone, email, traditional mail, email or through social media. There was no information relating to the hours of operation for the company.

Phone Contact Numbers

  • Customer Service: 13 21 80
  • TTY: 133 677
  • Translation Services: 13 14 50
  • Media inquiries: 0409 745 615 or (08) 9312 943

Mailing Address

Wesfarmers Chemicals, Energy & FertilizersCampus DriveMurdoch WA 6150

Official Website

Customers visiting the official Kleenheat Gas website have the ability to choose the particular department they wish to visit. You can visit the natural gas page, the appliances page, the page for service and the page for Kwik gas. There are several quick links on the website where customers can make an online bill payment, manage your online account and order natural gas for your home or business. Kleenheat Gas also provides a section on the website dedicated to customer safety.

Social Media

Finding Kleenheat Gas on social media is a bit of a challenge. The company does not have a YouTube page or a Twitter page. The company only has a Facebook page that is not very active. There were a few comments back and forth from customer to customer service department. The average response time was approximately a few hours.

Customer Service Email

Customers have the ability to send an email to the customer service team using the customer feedback form here You will need to be an existing customer in order to use this form, due to the questions required to send the form to the next step. In the event you are not currently a customer of Kleenheat Gas, you can use the general inquiries form or connect with the customer service department using the media page. We sent a message to the customer service department asking for the hours of operation for existing customers.

Our Experience

Connecting with Kleenheat Gas presented a unique set of challenges. Considering the company is based in Australia, we could not connect with the customer service team through traditional means. We connected with the customer support team on the Facebook page as well as through email. The email response we received stated the customer care team responds to all inquiries within two (2) business days. We expected a fast response to our Facebook post, but we are still awaiting a response. Did you ever receive a response from your communication with the customer service department? Share your thoughts with us.

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