Contact Khan Academy Customer Service

Contacting Khan Academy Customer Service Center

Contacting Khan Academy Customer Service Center

The mission of Khan Academy is to provide education to customers around the world. The company is a non-profit organization offering educational information in art, history, finance and math. All of the information available on the website is free. The information is not just relevant to students; the information is relevant to teachers as well as administrators. In the event you need to reach out to the customer service department, you can reach a representative by email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

We looked through the entire website and Khan Academy did not list a customer service hotline. The company recommends using email or social media to connect with the customer service department.

Mailing Address

Khan Academy P.O. Box 1630Mountain View, CA 94042

Official Website

When customers visit the Khan Academy website, you will need to sign up or sign into your existing account using your Google account or your Facebook account. After signing into your account, you have the ability to search for specific videos and training material. In order to make searching easy, Khan Academy divides the information into categories. If you need additional information relating to processes, you should read the Khan Academy FAQs.

Social Media

There are several social media pages you can use in order to reach a customer service representative. Throughout all off the social media pages, there was a wealth of information, as well as active conversations. On average, the response time from the customer service department was less than 24 hours. A few of the message were addressed in less than 60 minutes.

Customer Service Email

The email address listed on the website is more of a customer feedback form. Customer input their name, email address, contact information and message. We sent a message to the customer service team asking for information relating to the hours of operation. There was no information available on the website. After sending our message, we received an automated response stating a customer care agent would respond within 48 hours.

Our Experience

Considering we could not contact the customer service department by phone, we used the available resources to connect with a customer service agent. The overall experience was ideal. We did not have to wait on hold or speak with a customer service agent without knowledge relating to the policy and procedures of the company. When you reached out to the customer service department,, what was the outcome? Take a few minutes to share your story with us below.

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63 Comments on “Contact Khan Academy Customer Service
  1. no phone number, it makes me think you are not as good as you say
    ? What is the phone number? I have questions.

  2. Khan academy needs to put a phone number on the website it’s making me furious how hard is it to find a phone number!

  3. Hi,
    I am working on Algebra 1 with my daughter. I am a little confused as far as how many lessons of is she suppose to finish per day? We normally use Abeka which had a 180 lesson to cover a whole year.We normally follow the public school calendar which would be September-June and would like to keep it that way.
    This is truly a awesome website.We love it so far.

    Sandy Lee


  4. I kneed a direct line to Sal khan I would like his email asap I have some questions and no contact info witch makes me doubt your website I would like sals email and I question you

  5. Hello,
    Seems there is no way to log into Khan Academy. I do not get the pokeman stuff on the website and customer service is confusing! please help!

  6. It seems suspicious that Khan Academy does not have a number for customer service. I much prefer Ivy Global for new PSAT and SAT work. Their books are excellent.

  7. I am having trouble signing my daughter up for Khan Academy. Her username needs to be a certain way this year and I can not change it. What I need to do is cancel my old account and start over because the sign in keeps looping me back to last year’s information. Also, when I sign out to allow Emily to sign in it just brings me back to the parent account.

  8. I’m sending a donation check to you through online banking. They require a phone number to complete the “account” set up but you don’t have one? That means you don’t want to be bothered by “us.” Not cool. Maybe I should reconsider.

    So sick of companies who are “too good” to allocate funds for a staff member to work the phones (God forbid an (American) human being should be employed.) It’s little things like this that make people feel like the world is not as good a place as it used to be (overall…no, that’s not too dramatic.)

    • You shouldn’t put “everything” with quotes around it. It makes you sound really dumb. (Also the “parentheses” are a bit excessive). Lastly, why does the staff member have to be (American)? That’s terrible.

    • Wrong website m8. This is tech support. The real Khan Academy is a deep web organization run by NaCl Khan to ensnare kids in labyrinthine math puzzles that will boggle them to their graves.

  9. Dear Mr. Khan,

    My name is Lorne MacDonald over the years I’ve written a number of books on Circuit Analysis and most are presently being sold at However, my partner who stores and ships the books is 79 years old and I’ll reach the same age later this month. So it’s time for us to retire.
    A few years ago I was told that my books were a perfect fit for your program and at the time I didn’t act. However, after visiting your outstanding website over the years, I’ve changed my mind. If you are interested into looking at and possibly taking over the books I’d be willing to drive down. Cheers,


  10. Where are prior year PSAT tests to practice on???
    Says taken down due to infringement.
    Is that infringement on Khan Academy???
    They are very helpful to practice on even if the PSAT has changed.
    Math is math.

    Please repost prio year PSATs.
    They were there 2 weeks ago !!!!!!

  11. Where is your contact phone number ??????

    I’m turned off so far and I’m supposed to allow you access to my profile to use khan academy ?.,!!!

  12. Where are prior year PSATs, that were there two weeks ago???
    Says taken down due to infringement. Infringement on Khan Academy???
    They are helpful for students studying for PSAT. Math is math, even though new format.
    Please do not delete my message.

  13. I would like to contribute on a volunteer basis to the progress of the academy. How can I engage? Is there a person and a contact number?

  14. I want some SAT tutoring for my daughter. She want to take next test on Janurany. Please contact me at (646)228-8312
    We live in Texas
    Zip 78412

  15. Dear Sir, This is Anurag Sharma from President’s Secretariat, Rashtrapati Bhavan and we require phone number of Shri Salman Khan owner of Khan Academy for official purpose on urgent basis.

  16. Well, now that I realize you don’t have a phone number I am not as eager to do business with a company avoids is customers.

    My initial inquiry is an animation class or kit for a teenager, do you have that in Oakland, California?

    510 576 9896 Elaine

  17. Hello,
    I have a parent in my campus trying to enroll her child, shes stating student is in 6th grade per Khan Academy. I’m really needing some verification of the grade level due to students age and recent missions report.

  18. I am a teacher trying in vain to contact someone at Khan re Khan Lite. Pale green writing is impossible to read; no way to communicate my question or concerns on your site. Extremely user-unfriendly.

  19. I teach students one-on-one to prepare them to take the SAT. Before the new SAT had begun, Khan Academy offered actual test problems with accompanying solutions at five levels of difficulty. I looked again this past weekend at the SAT part of your website and saw that all of this was changed in favor of math skills rather than a focus on problem-solving. Are the former test problems with videos still somewhere on your website.

    Thank you.

  20. Dear sir
    I am unable to find the material or the practice tests for the us history sat subject tests. I am unable to find this on your website
    Please send me the details of where I can find the subject material and the practice tests for us history.
    Please call me or send the info via email.

    Thank tou very much
    Srinivas Reddy

    • Listen kid. If you don’t understand how to use a simple program like KhanAcademy, you really shouldn’t be practicing for your SATs. You really should just quit school altogether. With that total lack of skill or common sense, it’s pretty obvious that even if you do manage to pass your high school class, no business with any sense of self-preservation will ever hire you. Get off the internet you freaking imbecile.

  21. I attempted to print out the math requirements for the discipline of electrical engineering, but the system did not allow it.

  22. After checking out a handful of the blog articles on your site, I honestly appreciate your way of writing a blog.

    I bookmarked it to my bookmark site list and will be checking back in the near future.
    Take a look at my website as well and tell me how you feel.
    math solver; Rachelle, Mathematics is vital in many domains, including natural technology, engineering,
    medicine, financing and the cultural sciences. Applied mathematics has led to totally new mathematical disciplines,
    such as reports and game theory. Mathematicians take part in pure mathematics also, or mathematics because of its own sake,
    with no any application at heart. There is absolutely no
    clear collection separating applied and 100 % pure mathematics, and practical applications for what started out as pure mathematics are learned often.

  23. It is 1:57 pm west coast time. We are in Boise Idaho and have been unable to access the lesson ‘using similar and congruent triangles’ for hours. Can you tell us if the system is down today, or if there is something we can do to continue our son Sean McClain’s studies?

  24. Hello, Hi
    I’m One hand user, left hand, of iPad almost five years now owning my iPad 4. Always I’m facing how I can screenshot using my iPad! Please can you make changes?

    Second; I like to advertise the use of Telegram messenger in East African or Great Lakes Countries i.e. Tanzania, Uganda, Kenya, Rwanda, Burundi, Congo, South Sudan and also Zambia, Malawi Mozambique and etc. What is your support as the well known here is WhatsApp that does applied in iPad operations?

  25. I need help to print off my child certificate completion for His Math5 class….I am not able to find where to find them

  26. I would like to contact Ronald Sahyouni to obtain his permission to reference some of his excellent videos on YouTube for our business, which is an auditory intervention technique for assisting immigrants to learn English in Vancouver B.C. Could you possibly give me his contact details?

  27. I would like a phone number to speak to a live person regarding using Khan Academy – Do you have any age limits? also can you sign up for and account without using your age? I am very interested in using your site.

    I look forward to hearing from you.
    Thank You

  28. I’m trying to create an account for another teacher, Mia Murray. I tried twice. the first time it failed to create an account when I clicked on next. The second time, it only added 1 student and I couldn’t go back to add more students.

    How do I delete those two accounts and start a new class with all my students on the account?
    thank you

  29. khan academy does not teach me!!! and that is all we do in class and its annoying because I like being taught not learning by myself online.

  30. Help. We are a pilot school for Khan Academy in Palm Beach County and we are having a problem with this years upload from SIS into Clever. Many of our teachers cannot login to view student data. We track progress daily and have had amazing results and even started to do PDD training’s for other schools in our district. Please contact me as soon as possible. Thank you for any help.

  31. I just contributed $10 but I didn’t realize that it was per month until after I clicked on it. I just wanted to donate $10 for this month but I already submitted my visa information. Could you please contact me and let me know that it is corrected and that I would only be charged the $10 and not $10 monthly? Thank you.

  32. I have a few questions I will like to talk about?

    I don’t like emailing back and forth, I want to speak to a person, who can answer my questions I need to asked.

    Could someone please contact me by phone as soon as possible.


  33. I am currently enrolled in your BETA TEST for the LSAT Law school admissions test in June. I have used the instructions for the past three days with great success. Your site has a area to click on and give feed back each day. For some reason mine does not work. It takes me to a page that says I am not allowed to use this port.
    How do I leave comments and questions

  34. i would love khan to make a course about computer engineering ,i only see electrical engineering, engineering make things that matters i have the passion,learning to develop critically, probably no one might read this comment and take it into consideration, but please give me the chance. god blessing everyone @ khan academy, a lot of respect sal khan.

  35. I would like to set up accounts for all of the teachers at my school. This would involve creating usernames and passwords for all of the students in each class. Can you please let me know if you have an administrator option and the best possible way for me to accomplish this?
    Thank you,
    Kimberly Weir

  36. Not real happy with customer service dept.. I have a question about logging off and logging on a student. Can’t find any info. Very frustrated.

  37. My name isIrina I have a question for you please call me I need to know how can start again grammar skills and math skills? Again and if you have any vocabulary skills? My phone number is+13234472219

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