Contact Kay Jewelers Customer Service

Contacting Kay Jewelers Customer Service Center

Contacting Kay Jewelers Customer Service Center

For close to 100 years, Kay Jewelers has been the one stop source for jewelry and specialty items. Kay Jewelers is one of the largest jewelry retailers in the United States with more than 900 locations. The company is committed to providing an exceptional experience, both online and in the retail locations. If you feel as if your experience does not meet your expectations, contact the customer service department by phone, email, traditional mail, through social media or by Live Chat.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The Kay Jewelers customer service department is available Monday through Friday 9am to 10pm, Saturday 10am to 10pm and Sunday 12pm to 9pm, EST.

  • Customer Service: 1-800-527-8029
  • Corporate Headquarters: 1-800-877-8169

Mailing Address

Sterling Jewelers, Inc. 375 Ghent RoadFairlawn, OH 44333-4600

Official Website

Customers visiting the official Kay Jewelers website can search for products based upon occasion, style and type. You have to ability to personalize products and shop for clearance items. If you are new to shopping for jewelry online, Kay Jewelers offers a Customer Education center. There is information relating to brides, diamonds, metals, gemstones, watches and services.

Social Media

We noticed a wealth of information available on the social media pages. We also noticed interaction between the customer service department and customers. After customers asked questions, the average response time was approximately 24 hours. When customers send direct message to the customer service team, the response time is unknown.

Customer Service Email

We used the customer feedback form on the website to send a message to the customer service department. We asked about returning products purchased online to retail locations. We received an immediate response from the customer service department stating a representative would respond within 7 to 10 business days.

Our Experience

When contacting the customer service department, you will need to enter your customer account number to receive personalized customer care. If you do not have an existing account, you can press nine (9) in order to reach the customer service department. After making the appropriate selection, we were connected to the customer service department. The customer care agent was polite, helpful and professional. Regardless of the question or concern, the representative was able to assist us. The customer service team at Kay Jewelers is one of the best in the industry. When you contact the customer service team, what was the outcome? Were you satisfied with the level of customer care? We would love to hear from customers just like you. Take a moment to share your thoughts with us in the comment section.

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Write A Review
2 Comments on “Contact Kay Jewelers Customer Service
  1. My husband bought me a grandmothers ring and spent a lot of money for it..I have had to take the ring back twice, and it is still not right..I think you should return some money he has spent in Kays as I still cannot wear the ring because I fear I will loose the stone again!! Do the right thing!!

  2. I was shopping at Kay Jewelers in Desoto Mall. A woman associate with an accent was “helping”me. She was friendly at first and then when I asked some questions regarding the necklace, her demeanor changed, and became snappy. She even turned to another associate and snapped at her! The girl just turned around and walked away with her tail between her legs. I will not buy from such a nasty woman! If this behavior is allowed in front of customers, I can’t imagine what goes on when the store is closed.

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *