Contacting Juno Customer Service Center
Juno is an Internet service provider or ISP. The company took off early in the Internet game because they offered a FREE Internet connection option in some areas. The connection required a phone line and was sketchy at best, but customers flocked to Juno because free was free. Since that time Juno has changed a bit, offering faster Internet connections, but there is still the free option for customers with a phone line.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
Contacting Juno customer service by phone does not appear to be the first choice for Juno. The contact information listed on the Help page does not include a customer service phone number. However, there is a sales phone number and various other ways to contact an agent.
- Sales: 1-800-879-5866
- Technical Support: 1-888-839-5866
- Corporate Office: 1-818-287-3000
Juno technical support is not free. Customers can call within 30 days of signing up for free technical support, but after that time they will pay $1.95 per minute to speak with a customer service representative. The customer service line is open from 8 AM to 2 AM ET daily.
We checked privacy statement and terms and conditions pages for an address to the Juno corporate office or Juno customer service. Neither listed an address. We checked a few other information sources and finally stumbled on the corporate address and phone number. The address is for the mother company responsible for Juno – United Online Inc.
United Online IncAttn: Juno Customer Service21301 Burbank BlvdWoodland Hills, CA 91367
All current service plans, including the free ISP plan, are listed on the official Juno website at http://www.juno.com/. The free plan sounds like a great idea, but there are limited connection numbers and customers are only allowed 10 hours online per month. This option could be ideal for people traveling, but heavy Internet users will want to choose a different option. There are various social media pages for Juno, but none are associated with the Internet service provider.
Customer Service Email
Contacting Juno customer service by email may be the best option, but you may have to search through the online FAQs before submitting your question.
- Password Help: firstname.lastname@example.org
- Juno Services Help: http://help.juno.com/support/emailus.html
- Report SPAM: email@example.com
- Report Abuse: firstname.lastname@example.org
When contacting the customer support team, customer will encounter two options. One being for existing customers and the other option being for new customers. We chose the latter and connected to the customer service department in approximately 60 seconds. We asked the agent for information relating to canceling service; in particular if there could possibly be any charges added to an account.
The answer resulted in an informative answer. The agent explained there is little likelihood of charges resulting from canceling the service. The reason we asked this particular questions is not all of the times are free services actually free. When you contacted the customer service team, what was the outcome of your experience? Share your thoughts with us below.