Contact Juno Customer Service

Contacting Juno Customer Service Center

Juno is an Internet service provider or ISP. The company took off early in the Internet game because they offered a FREE Internet connection option in some areas. The connection required a phone line and was sketchy at best, but customers flocked to Juno because free was free. Since that time Juno has changed a bit, offering faster Internet connections, but there is still the free option for customers with a phone line.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

Contacting Juno customer service by phone does not appear to be the first choice for Juno. The contact information listed on the Help page does not include a customer service phone number. However, there is a sales phone number and various other ways to contact an agent.

  • Sales: 1-800-879-5866
  • Technical Support: 1-888-839-5866
  • Corporate Office: 1-818-287-3000

Juno technical support is not free. Customers can call within 30 days of signing up for free technical support, but after that time they will pay $1.95 per minute to speak with a customer service representative. The customer service line is open from 8 AM to 2 AM ET daily.

Mailing Address

We checked privacy statement and terms and conditions pages for an address to the Juno corporate office or Juno customer service. Neither listed an address. We checked a few other information sources and finally stumbled on the corporate address and phone number. The address is for the mother company responsible for Juno – United Online Inc.

United Online IncAttn: Juno Customer Service21301 Burbank BlvdWoodland Hills, CA 91367

Official Website

All current service plans, including the free ISP plan, are listed on the official Juno website at http://www.juno.com/. The free plan sounds like a great idea, but there are limited connection numbers and customers are only allowed 10 hours online per month. This option could be ideal for people traveling, but heavy Internet users will want to choose a different option. There are various social media pages for Juno, but none are associated with the Internet service provider.

Customer Service Email

Contacting Juno customer service by email may be the best option, but you may have to search through the online FAQs before submitting your question.

Our Experience

When contacting the customer support team, customer will encounter two options. One being for existing customers and the other option being for new customers. We chose the latter and connected to the customer service department in approximately 60 seconds. We asked the agent for information relating to canceling service; in particular if there could possibly be any charges added to an account.

The answer resulted in an informative answer. The agent explained there is little likelihood of charges resulting from canceling the service. The reason we asked this particular questions is not all of the times are free services actually free. When you contacted the customer service team, what was the outcome of your experience? Share your thoughts with us below.

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44 Comments on “Contact Juno Customer Service
  1. I received your email. However what you sent does not help my problem. I get no error messages or any problems etc. I open the email page and try to open the emails sent to me. Nothing happens it just sits with the little hand saying to wait, and wait and wait. This goes on for sometimes weeks. When it does open I have to get as many off as I can, be fore it stops again. As I said Verizon can not do the cross over with my mew computer so after this years service I can’t use your service in this way any more. This has been going on since Oct 2013. I have had enough of this. I brought windows new computer hoping it would stop this pain. I have had enough !!!!

    Thank you

  2. I received your email. However what you sent does not help my problem. I get no error messages or any problems etc. I open the email page and try to open the emails sent to me. Nothing happens it just sits with the little hand saying to wait, and wait and wait. This goes on for sometimes weeks. When it does open I have to get as many off as I can, be fore it stops again. As I said Verizon can not do the cross over with my mew computer so after this years service I can’t use your service in this way any more. This has been going on since Oct 2013. I have had enough of this. I brought windows new computer hoping it would stop this pain. I have had enough !!!!

    Thank you This messages is about my email sent to customer service on Monday 6/02/2014

  3. It is almost impossible for me to open my Juno Email messages – takes forever – so far I wasted an hour and a half yesterday and at least an hour today trying to access my Juno Email. My patience has expired and if I have to pay to have Juno straighten out their problem, I will terminate my Juno account and recommend to all of my friends that they do the same. A very unhappy member.

  4. I’ve used Juno as a back-up email with the same password for 14 years, I check it a few times a month, I don’t remember changing my password. Now when I simply need to retrieve my password they don’t give me the option of sending it to another email account, but are going to charge me $1.95 PER MINUTE for a customer service phone call !!!! Is this for real?

  5. I cancelled my Juno account 3 months ago. They are still billing
    on my Visa card each month for something. The amount is under 10 dollars.
    I get the run around trying to get charge dropped. I am a loss
    on what to do to clear this up.

    • I have been on hold at the 800 number trying to cancel my Juno e-mail account, with no success. I will be contacting my credit card co. advising them not to honor any more payments to be sent to Juno. Thank you

  6. I contacted Juno today after my husband had no luck with them. I got a rep. who spoke horrible English that I couldn’t understand much of. I was transferred to another department and got a bit better talker. However, when you say you want to cancel Juno and get it off your charge card they spend MUCH time trying to persuade you not to–they are pretty rude but I finally got them to hopefully cancel Juno. Isn’t there a “real” mailing address for them? I want to talk with a top dog there and let them know how frustrated I was–and still am. They definitely need to get some “real” Englis speakng people into their program.

  7. JUNO STINKS! I HAVE USED THE SAME EMAIL FOR OVER 10 YEARS AND CANNOT GET IN ANYMORE!!! I REFUSE TO PAY FOR IT AND AM CANCELLING IT.. I HAVE SPENT THE LAST TIME TRYING TO GET INTO MY MAIL AND I REFUSE TO PAY U 1.95 PER MINUTE TO TALK TO SOMEONE I CANNOT UNDERSTAND……I WILL SHARE THIS FRUSTRATION WITH ANYONE WHO EVEN MENTIONS JUNO!

  8. Every time you do that to us we lose all our addresses. and have to re download every thing again. We pay $35+ each year, too.

  9. My Juno service always says to RELOAD. It is not working properly the last few months and I would like to get reimbursed for the inconvenience. Please contact as soon as possible. Thank You!! Linda L. Steffens

  10. Terrible! My bank just told me you guys have been charging me for 1 full year AFTER I had called and canceled last year! I’m sitting on the phone on hold now for Juno customer service. Already waiting nearly 15 minutes! I am pretty furious. Sitting here on hold is also wasting my money.

  11. My credit card number has changed. Who do I contact to give them the new number. Every month my visa is charge by Juno and I would not like for this service to stop. Please let me know immediately. Thank you – Pierina Richardson email address – binarich@juno.com

  12. Please help me to access my apple account. I used juno but since I had virus on my computer and had it fixed the person who fixed it deleted my juno account and changed it to gmail account. I forgot my user ID and password for apple which is link on my juno account now I cannot acces my apple account. Please help me to access my apple account

  13. My computer keeps freezing up when I’m reading my e-mails and says “Non responsive” Have to close out of the internet to clear it up, then when I go back in…same thing. WHY?

  14. I am trying to pay for my bill. Your link will not connect. Your customer service does not answer phone. Why should I have to pay 1.95 per minute just to try to pay my bill.

  15. All of a sudden my mail comes without content on my I pad. Called and talked free to help from Apple for an hour, they finally called Juno and without paying were told it was juncos problem and would be fixed in a few hours. It was for about 24 hours and for two days can’t get it again. Not paying two bucks a minute to see when you will have this fixed. Please tell me when it will be repaired.

  16. Just wrote this all out and it deleted it. I am writing as my mail has no content on my i pad. A few days ago I talked an hour for free to Apple and he had to call Juno and refused to pay but was told Juno was having problems that would be fixed in a few hours. It was but for two days doing it again. What is going on and when will it be really fixed?

  17. just purchased a new computer with the bells and whistles. still it takes a long time for the ads to pop up before it becomes functional. if it does not speed up soon I will be looking for a new service even if it is not gratis!!!!

  18. I have used Juno.com since the mid 1980’s. It was a low-cost service, $4.95/month which I cared for via credit card. I called recently to cancel the service when I went to a new provider. Answered, I listened to a large array of options, pressing one which was for cancellation. The responder spoke English but was difficult to understand. When I spoke of the reason for the call I was apologized to and shortly was transferred to another employee who also apologized, and then was transferred to a third responder. I was given one more apology. I was asked if I wanted to upgrade my service to which I responded that I did not. I asked that the service be terminated. That was two months ago. Today, I received billing for the service and called the server again. The same thing occurred. I talked with three people, all of whom spoke a dialect I could hardly understand. After speaking with each one I waited for minutes while the same transferring of the call took place. After speaking with all three, I was told that only a fourth person could remove the service. I was put on hold and after 10 minutes of waiting, hung up, called my credit card company and asked them to cancel the service, explaining the run-around I was receiving. Satisfying my request took place only after a call was made by my credit card company to juno.com while I was still on line. Let the buyer beware!

  19. I don’t know what is going on with you people I have called about every other day with the same problem and now you tell me we owe you 8.74 for what we pay you in Jan 21.00 for both and I would like to get my email every day . Im getting tried of this. you give me a number to put in and now it don’t work I change my pass word and it still doesn’t work what is going . if this keep up we will cancan both we have been with you for a long time but this is getting tired some. please tell me what are you doing to keep me lock out you got your money we have bank recipe .

  20. have lost/forgotten my password(have had this account for 14 years. How do I gain access to my account?

  21. What happen to The free 20hr that you were giving ,now you want to charge 14.95i don’t use the website every day.i use it once a week to download email.

  22. They have the poorest customer service I’ve ever heard of. Have been trying to get my password reset since 7/11 and keep getting the wrong information. the temporary password they keep giving me on numerous occasions is incorrect. It needs to be 9 digits — they keep giving me 8 digits. FRUSTRATING! It has been weeks since I’ve been able to pick up my email.

    .

  23. You use to be able to email technical support. I have been with Juno from the start and have been paying them for a number of years, but it seems I need to pay them $25 just to ask a question. I am beginning to wonder if it is time to leave.

  24. I have been using your services since the 2000. I had to cancel the dial-up services because the speed and timing out on the internet pages. It was not usable (usually 16kb to 26kb). I kept your e-mail services because it was $10 per year. I’m 70 years old, and was willing to pay that. But in June the services went to $21 per year, which I find unacceptable. So I now have free e-mail with another company and will be cancelling your services at the end of the next billing cycle unless this is corrected.

    Thank You for Your Past Services
    Larry Sargent

  25. I downloaded Norton services from the CD you sent. To activate I have to buy one of two Norton softwares to get a PIN number. Can I get a PIN number without buying services from Norton online?

  26. Your services are great and your politics are ridiculous. You are so deceived and far to the left it makes me laugh. The kingdom of God is at hand and narrow is the path my friends.

  27. I am receiving crazy inexplicable dots and dashes on my Juno account. Can you help me? Pat Clark. Customer for 14 years.

  28. help;
    I received an e-mail from “Juno” saying that last month’s bill had not been payed. So, I updated my credit card info
    Then I called the credit card and was informed it had been paid on 10/23,
    Now, I am concerned that this was a scam to get my credit card info.
    I need to know if this was sent by you and I have not been scammed.
    I accessed my acct. and it showed it had been paid and I owed nothing.
    .

  29. I need help and there was no place to reach customer service while on my Juno account. I had to look up how to contact you on the internet. When I started reading, I saw that customer tech support is not free for a customer. Also very disappointing! I was waiting for an e-mail from someone I wrote to, and I never got it. My wife looked up my e-mail on her iPad, and it was there. I go back to my computer on the exact day in my e-mail list, and the e-mail still does not appear at all….like I never got it. I need to get this fixed immediately.

  30. You use to be able to email technical support. I have been with Juno from the start and have been paying them for a number of years, but it seems I need to pay them $25 just to ask a question. I am beginning to wonder if it is time to leave.

  31. I have been a customer since 1995. I am getting WAY too much spam.

    please advise. do not want to have to cancel my account.
    thanks.

  32. I am very unhappy with Juno. I have had email for over 15 years. A number of years ago I got off dial up and went to my local phone company for internet. When I tried to cancel they talked me into mega mail. I have paid for a number of years however I let it go this year because I never used much so why Pay? They keep trying to access my bank account. I finally tried calling. I was told I had to cancel by email with photo id because I did not know the last 4 digits of the card I used when I opened the account. After explaining I had different cards they then said to send id by email. I did. No it had to be in jpg. I had sent a pdf file. Then they said no it had to be in color.. I have sent a color one. Waiting to hear back. And these people are running a internet
    company!

  33. I received zero help from the automated “technical support”. My old computer died and I don’t remember my ID or Password (I know that’s my fault), so I can not get access to my account or get the help I need to get to my account. There is no use leaving my email address because my problem is that I can not access it. My phone number is (301) 580-1216, in case a real person gets this and will assist me.

  34. Please close my account. I have enjoyed using your Juno account for many years

    But find I need a larger space for pictures and etc.

  35. I got an phishing email I would like to send to juno spam desk.

    Says mailbox is full…click on a link…bogus email and so obvious too!

    I need the address.

    ty

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