Contacting JetBlue Customer Service Center
JetBlue is a discount airline company that provides limited flights to major cities throughout North and South America. The Jet Blue customer service contact information is not listed as a customer service link. Instead, to find the information on customer service and how to contact JetBlue, you have to click the Speak Up link at the top of the page.Click here to leave a comment about your customer service experience.
Phone Contact Numbers
There are various phone numbers for JetBlue based on your location. Typically, you should choose the number for the location you are currently in, not the location you are visiting. For instance, if you are in Germany and you have questions about your flight, you can use the German Jet Blue phone number.
Saint Lucia: 1-8777669614
St. Maarten: 001-877-306-4939
Costa Rica: 0800-012-1666
Turks & Caicos: 1-8773905447
Dominican Republic: 1-800-538-2583
TTY / TDD: 1-800-336-5530
Corporate Headquarters: 1-718-286-7900
Most of the customer service information provided for Jet Blue include phone numbers and email forms. There is no dedicated customer service mailing address, but we did find the address for Jet Blue corporate headquarters.
Jet Blue Corporation Headquarters
118-29 Queens Blvd.
Forest Hills, NY 11375
For booking flights or contacting customer service, you’ll want to use the official Jet Blue website at http://www.jetblue.com
The website offers customers the chance to find available flights and designate what types of flights they want to purchase, including multi-stop or non-stop.
Customer Service Email
Contact Jet Blue customer service with a compliment: http://www.jetblue.com/contact-us/help_contact_compliments.aspx
Contact Jet Blue customer service with a concern: http://www.jetblue.com/contact-us/help_contact_problems.aspx
Request a Receipt for Your Jet Blue Flight: http://www.jetblue.com/contact-us/help_contact_receipts.aspx
We chose to contact the Jet Blue customer service email address for concerns. When we made it through the form we were asked for a confirmation number or flight information. We, of course, had neither. We will continue looking for a direct email address.
The customer service number for Jet Blue started with an automated list of options. We pressed 0 and we were transferred to another line. We were placed on hold to wait for the next representative. The total hold time was just 1 minute and 15 seconds before a bubbly Teresa answered the phone. We asked about the cheapest flight to Vegas and she answered the question without a problem.
What is your experience with Jet Blue? Did we just happen upon a great CSR?
I was wondering if I could obtain a contact number from someone involved with the retail and dining at jet blues T5. ph#516-857-0466
i was supposed be on flight 650 june 23,2012 it was cancel due to your pilot was sick,reschedule to flight 8050 9am which me and my wife had to sleep at the airport,i was told by troy your supervisor i would be reimbursed my rental car and hotel stay at jf kennedy due to the fact i lost my reservation for hotel stay and rental car.it set me back one day of our vacation in Atlantic city New Jersey because of this.please refund me $281.59 for the head ache this had cost us on our vacation which your supervisor troy at S.F.O. had agree on.Troy had put notations in the computer also.Thank you Rick Wong
I would really like to know why Jetblue has Travel Bank money expire? I am so unhappy with Jetblue about this. If you have refunded money put into a Travel Bank, it should never expire. Not everyone can afford to travel every year.
I was on a flight from white plains to fort lauderdale and was stck on the tarmac for an hour amd a half. I was compensated wkth a $15 credit. I know delays happen and its part of flying but I feel like 15 bucks is an insulting payback for that inconvenience.
I would like to find out where are your ticket distribution outlets in Kingston, Jamaica please and thank you.
Please could you send me the groups reservations email..
Sandra has a true blue account and has lost the number and password. please send it to my email
Need to contacy Capt. HOSKINS, reference a safety issue at PSE airport Puerto Rico USA. Please send me his email address or phone #
Capt. Carlos MAri
FAASTEAM LEAD REP
I intend to fly Jetblue internationally from New York to Cartagena with a bicycle in February. Your website says that boxes are not allowed but also states that bikes can be transported in a cardboard box. Could you please clarify that a boxed (cardboard) bike will be accepted or not. If it is okay could you tell me the costs for the bike 203 linear cm as a second piece of baggage.
If this is not the appropriate forum for this request please email me the appropriate contact email address. Marcus
I am Appalled at the non-existent customer service of Jet Blue Airlines. My Mother & Aunt had a flight from Raleigh Durham Airport on September 19, 2012 @ 7:30pm to JFK Airport in New York. They missed their flight, which was mostly due in my opinion to your lack of absence of customer service. First; the signs indicated Jet Blue at Terminal 2 but after arriving at terminal 2 there was no signage as to where Jet Blue was located on the strip of terminal 2. At the end of the strip we asked the Security Officer present and he informed us that we needed to go to the American Airline entrance for Jet Blue which was at the other end of the strip. We could either ride back around or walk thru the terminal however I would have to park. The ladies (both over 75 years old but not feeble) decidied to walk to the designated check in area. There they found a long line and no one to assist them. They approached airline representatives to be told that the Jet Blue Representative left and they could not help but suggested they go downstairs to a gate….they returned upstairs after wandering around looking for assistance and decidied to try the kiosk (I am sure you have a record of it T2TAKS73 RDU). Finally they got to speak to the woman at the American Airline desk who tried to help them (even consoling them) but the plane at already taken off. In summary, sometimes cheaper is not better particularly in this case. I am extremely dissatisfied!!!
Im writing to you because i don’t know who else to direct this too.
I was part of the NYFF a few years back and have your address from that. We were awarded a free flight for acting in the inflight commercial that was supposed to be only on the DR flights but ended up on all JetBlue flights it seemed. It was fun and a cool ad.
Right now i have a situation where Im starting a surf school in nicaragua that for every 5 paying foreigners that learn with us we teach a local kid. We have had a very positive reaction and plenty of interest from outside sponsors. Now we have boards donated or heavily discounted to bring down, the checkin fees are gonna kill us. Our charity will be making several flights with you guys carrying boards, clothing for local kids and water pumps. Is there anybody that can help us right now even slightly with checkin fees?
I have followed all the normal procedures/directions necessary from your website such as emails etc but no response. The wait time is 6 weeks but i leave next week??
I also called and spoke to a lovely supervisor that stated she could not help or direct me to anyone that can. This is a small ask to a big company that is cut into sections making it impossible to achieve what seems simple.
Can you please direct me to someone that cares or can help.
Thank you very much and i hope your well,
917 848 6719
I am at the Boston Logan airport and the plane is extremely delayed. I feel as though I have paid for a service that has not been provided. I paid for a flight to get me home TONIGHT at 9:45pm. Not to hear that they are trying their best to find us a plane. If I’m stuck here, I expect compensation for time missed at work as well as cab and hotel reimburstment. Jet Blue should have a better process in place for events like these. I am in the transportation industry and by NO MEANS is this acceptable. I also expect a prompt response.
I will travel from SJU to FLL and I want to know if you accept as a checked bag (free) my pole dance. The pole is in a box with a handle.
I had to cancel our return flight from FLL on Jan.26 due to a schedule change by Jet Blue. The schedule change prevented us from getting to the airport in time after our cruise ends. Because of the high call volume, I canceled online at jetblue.com. It appears I only received a partial refund and it was in the form of a credit on a future flight. I want to request a full refund to my credit card not just a credit. I discussed this problem with an agent before the storm and was assured that a full refund would be made. I have meanwhile booked our return from FLL to RIC on a different airline. I am resorting to this form of communication because Jet Blue did not answer the telephone.
On 1st of Nov, I was travelling from Pittsburgh to Newark via Boston and ultimately to Mumabi, India using United Airlines. But you guys lost my check-in baggage which I was suppose to collect at Newark Airport.I am calling every day to you people to know about my lost bag but yet to get my baggage or even a proper feedback. What should I do next &/or whom should I contact? Can I understand the procedural options I am left with? Please help me.
My lost baggage details: Report number EWRB600254115,
Bag tag number: B6692317
You guys can contact me @ +91-773-801-9051
email id: firstname.lastname@example.org
Currently I am in Mumbai, India
To whom this may concern,
I just started filling out the JetBlue survey online however, my problems go way further than I was allowed to write so I was able to get the email and hopefully we can resolve my situation. Last weekens, Nov16-18th, I was in NY with my mother and son. We were originally going for pleasure but after Sandy it didnt turn out that way. Her house wasvery damaged and I had to help her, she could not be alone. We tried to change our flight going home because work was getting started and it was very depressing. The fee for changing was $100, and the flight fee was $60 more per ticket. I had my credit card out mind you FOR 2 HOURS!!!!!!!!!! I spoke with 4 people, lines were getting disconnected, I asked for supervisors, you can listen to calls. I have texts that can be fowarded, etc… With those 2 hours of waiting, I got the $100 waived but the $60 went up to $200, and every person had a different price, some said $110, $150, $200….It was ridiculous, and people were rude. I thought my mother was going to breakdown. I had a 10 year old with me who was upset and one of the biggest problems is I have Epilepsy. I had not eaten, there was no power, I just wanted to change my flight. I was stressed out, upset, and very angry at that point. Not good for a person in my condition, I could have had a seizure. I finally found a supervisor who waived the $100 and guaranteed the $60 after hearing that I was on the phone 2 HOURS!!! She said she gave me the Handicapped row as a favor but it was not, but that meant nothing already….I needed to get out of the house and be done. I was ill when we got home and just spent Thanksgiving with my family so I am finally finding the time to write to you now, alone and calmly. I tried calling Supervisors again, but honestly, nobody cared. My mom has a JET BLUE #, and I fly all the time with my family but we dont have numbers. I Feel it was the most horrible cutomer serive I have ever experienced, and I am surprised because I have not had that problem with Jet Blue before. My name is Faith Waingarten-Kaplan and I was flying with my son Jesse Kaplan and mom Rita Waingarten on Flight 369 from Laguardia to West Palm Beach.
Now we are looking to come up to NY with my husband and boys the weekend of December 7-9th and to be honest, I told my husband I would pay more and not travel Jet Blue due to how I was treated. I was not even asking for anything, I just wanted to origial $60 price I was told, by the end of the day, yes, I would have liked to pay nothing but I just wanted to get off the phone and home. I hope I have made myself clear. If you have any questions, feel free to call me at 561-504-6222 or email me. Thank you for your time… I would appreciate it if somebody got back to me ASAP…
Too often we write when we have a complaint and not as much when we compliment.
Last week was very traumatic culminating in having my wallet stolen,and like many, everything of importance was the contents.
I have a funeral I need to attend in Rochester, ny and with no credit card felt helpless. \
When I called one of your helpfu employees told of paylater and after two attempts and some help from another of your helpful employees voila a ticket. He immediately recognized I was using a desktop computer and needed to enlarge the screen.
I have transferred monies to my son who is going through financial hardships and now paylater you are the best.
Thank you for your innovated programs and efficient staff George Soros was right to encourage you to become an outstading domestic and now of course international carrier. Jacqueline Barnes
Please feel free to use this comment and my name.
10 December 2012
Mr. David Barger
President and Chief Executive Officer
JetBlue Airways Corporation
27-01 Queens Plaza North
Long Island City, NY 11101
Dear Mr. Barger,
A very Merry Christmas and a Happy New Year to all Jet Blue staff.
I’m still at the JFK Airport awaiting resolve for two (2) unused airline tickets from Etihad Airways. Hopefully there will be resolve soon so that I move on to other areas of the USA.
As you are aware, I’m the Chief Operating Officer for Babe Music and while in North America, I represent the Babe Music partners who are also from the Gulf Corporation Council. They are also copied on this email.
I’ve notice that Jet Blue have utilized Babe Music lyrics for advertising throughout Terminal 5 at JFK in New York City. The Babe Music partners should know that Jet Blue’s business has increased tremendously since my arrival in New York City which is good for the airline and staff. Yesterday, at several points during the day, I counted a total of thirteen (13) Jet Blue flights arriving and departing JFK International Airport. That was astonishing to me.
I realize that the airline’s fare structure is very affordable for passengers as well as low income families while maintaining their operating costs. I think that this is great and is likely the reason why the airline is increasing in popularity.
In light of the above, I’d like to propose for free unlimited travel for myself within the USA only on Jet Blue airlines in lieu of a cash royalty settlement. Please note that due to the low costs of the air tickets, paying passengers will have priority seating over myself because I’m a flexible traveler and since the company needs the revenue.
An electronic ticket can be sent to me at this email if an agreement is reached. Once an agreement is reached, I suggest that Jet Blue find one quality ad developed from the Babe Music songs from their current advertising and discard of all other Babe Music advertising. One quality ad can be used nationwide for Jet Blue and where the company will be easily recognized.
We will contact you once the legalities for Babe Music is finalized and for investment opportunities.
The New York Police Department are copied on this email so that they know that negotiations are underway and to avoid criminal charges against JetBlue.
I wish the company continued success in the future.
Thank you for your cooperation in this matter.
Donna Ann Marie Thompson (Babe)
Chief Operating Officer
Babe Music Inc, Abu Dhabi, UAE
I have been a Jet Blue fan for some time and fly with Jet Blue whenever I can. That said, I recently had to take a flight from Boston, MA to Raleigh, NC and back. It was the best flights ever!! Everyone from the ground crew to the flight crew were sooooo professional and my flight back to Boston arrived very early! I really think Jet Blue ought to give lessons to other airlines on how an airline should be done…Bravo Jet Blue!!!
I have always enjoyed your airline service though in my recent travels from Florida to NYC I had a disappointing experience. I had a well-sealed, beautifully wrapped gift containing a small container of lotion in my carry on. I appreciate the security precautions that the airline must take for the safety of their passengers but I was very upset that my gift was confiscated. I just wanted to express my unfortunate experience as it was very distressing for me.
My Name is Kevin Williams. I flown in JFK From Lax early this afternoon. It was my first and now only time ill ever fly with your airline based upon how I was handled by Daniela in baggage claim. My one piece luggage was sought through by a Tsa agent in lax prior to my flight, the agent visibly left my ziplock bag opened woth my toiletries exposed and the pouch it was contained in unzipped as well, he or she then broke my zippers on my luggage and thought wrapping it up with 2-3 feet of scotch tape destroying my property and putting it on my flight to NYC, my luggage had no damage prior to this whatsoever. Your baggage claim agent was rude and had no guest experience training to let me speak after letting her have the floor. She referred to the guidelines of damaged baggage numerous times which only covers JetBlue is not responsible if my luggage is damaged from the flight over…NOT IF LUGGAGE IS DESTROYED BY TSA OR AIRLINE STAFF JETBLUE HAS NO RESPONSIBILITY. If she was completely right then why offer me a ‘$30 voucher’?? And why would I except this voucher that can only be used for another flight with JetBlue, after destroying my property and leaving it to me to make it to my family’s home with 2 pieces of tape loosely placed on it??
As a new customer or regular one, efforts should’ve been made to accommodate my luggage and poor situation. What also disturbs me is how you deny any responsibility if you’re airline loses a customer’s luggage?! How in the world is that fair when a paying customer put their trust and life in your hands ?? Now i have to go out my way to buy another piece of luggage to go home?? its wrong, period. Daniela had no care in the world and that’s unacceptable, not replacing or making means to salvage my luggage issue is unacceptable. But I’m an optimist, I’m hoping you can see my side and do the right thing. Tsa should be ashamed as well. It’s Christmas time, the world is failing the treatment of its people. This wasn’t nature, someone should be held accountable and I deserve to be treated better and compensated fully.
I do have pics of the destroyed luggage, I would bend an email address to send them to.
Here’s my info to contact me…
5401 Sepulveda Blvd Apt 19
Sherman Oaks, Ca 91411
I’m in NYC till Dec 28th.
Confirmation Number: BHCUSY
Baggage Report Number: JFKB600263275
Some low down stupid jerk at Jet Blue keeps on sending
me this dumb ass emails about job hiring position , I
guess he or she does not have anything better to do
Unsatisfactory! Claiming no responsibility for deliberately damaging my luggage and wrapping it two pieces on scotch tape by spoiling the zipper is inconceivable!
Then blaming Tsa who them blames them is even more Ridiculous!
The guidelines DOES stipulate that THEY may destroy your luggage and leave open your zip lock bag with your tolietres to fall out to go missing and some to then open inside!
Funny thing they will do it NOT Follow you up on This Matter, and if you contact them and call them out on their guidelines that only covers damages they don’t cause NOT THE ONES THEY CAUSE BY HAND! Then, say you can’t use a lock which was proven not used for that only as a pully head of the zipper. Love it after denying everything they offer vouchers FOR NEXT TRIP less than the cost of the size of your luggage…are you kidding?!
Why would anyone fly with you after that experience and treatment….NO ONE!
What A Joke! Value Jet Compensated When In the Wrong…Period! What happened to honor code & obviously doing the RIGHT THING?!
Justice Will Be Served…For All of Us!
Flight #778 going to Boston from las vagus great day till I found out
There was a delae but the weather was good you figure?at their last flight.
I like the dirty hard floors at the airport!!! To sleep on for about 5hr’s
But I no jet-blue will do the right thing and will give us 1/2 off the fare
On this trip.(not the next one…..)
Word off mouth goes a long way……happy new year
Hi. This is the first and the last time I fly with JetBlue. I was supposed to fly from Colombia to FT Lauderdale at 12:34 pm. The fly was late 3 hours and not only with that the pilot left us waiting to land in the air for over 30 minutes plus other 30 minutes to get off the airplane. As my final destination was San Francisco, obviously I missed my fly and the the air company JETBLUE stated that I had not other option than waiting from Saturday until Monday to get the plane I missed. The manager was SO mind and treated me very bad giving me not hope and for more than I begged them to find me another fly, they only gave me an option to fly from FT Lauderdale to NY and leave in L.A. They said I had to look for the way to get back to San Francisco. I was so desperate until I spoke to a guy named Kevin at the JetBlue office who helped me finding me a fly for today, Sunday which I’m still waiting at the airport to board at 2:40 to NY then to Sacramento, and possibly JetBlue will find someone to drive me to SF. Even though Kevin was so nice and kind, I’m still so upset because this shouldn’t happen and the company should take responsibility for their passengers. Also, at the hotel (which JetBlue was supposed to cover everything) they only have me 3 vouchers of $10 which didn’t cover that much. I had to pay at the hotel for having breakfast only almost $10 and the drivers insisted for the tips I was supposed to pay them. Please don’t do this to any other passenger again!
Today the unthinkable happened on my flight from syracuse ny to jfk with connections to barbados.. well you see as i was walking to my seat on the plane my passport fell out of my hands and we figure someone behind me kicked it under a seat, well needless to say I had to disembark the plane and try and find my passport not realizing at this point it was actually on the plane and not at the gate.. so this is where my wonderful experience comes in from jet blue. Jennifer was her name went above and beyond the call of duty for me and called jfk asked them to please search the plane after it lands and try and find the passport also asked them to hold my baggage there until further notice. she continuously looked with me and even dumped a garbage can and went through that for me. then down at the jetblue check in Doshon the supervisor did everything she could to help me out and once it was determined that the passport was on the flight the whole time Jennifer called jfk and asked for it and my bag to be put on the late morning flight back to Syracuse and rebooked me for the morning flight to barbados. Then Doshon called local hotels to find me the cheapest room for the night. I must say that was the most nerve racking thing to happen to me in awhile since it was a canadian passport and I would have had trouble getting back in the country. So to Jennifer and Doshon and all those that worked at jet blue today thank you, thank you, thank you…. you guys ROCK!
In May 2012 I booked a round trip flight Syracuse – Orlando on Jet Blue (reservation NCIQQT) for myself, my husband and 2 grandsons age 4 & 6. I paid extra for this flight as I wanted a direct flight.
On February 1st we flew to Orlando and were to return on February 8th. On February 8th I called to verify my flight and was told it had been cancelled due to a storm. (Although Syracuse airport was open and US Air had a flight from Charlotte to Syracuse that landed at 11 pm with no problems). The Jet Blue representative tried to rebook us for Tuesday – 4 days later! I told her that we had to be home by Sunday as my husband was almost out of his heart medication. I was reasonable, telling her that we could take any flight – with a layover, out of another airport, etc. We were then rebooked on flight 28 Tampa – JFK – Syracuse for Saturday February 9th. This turned out to be very costly for us as we could not return our car rental to Tampa airport so we returned it to Orlando as planned and had to get a ride to the Tampa airport.
On February 9th at 3:30 I confirmed that our flight was on time and we went to the airport. Arriving at 4:10 we could not be checked in. I was informed that our JFK – Syracuse flight had been cancelled. Again Syracuse airport was open so I do not know why this flight was cancelled. Vanessa at Tampa Jet Blue counter was very rude – stating that I should have confirmed the departure time – I had! And she notified me that Jet Blue had already rebooked me on a Monday flight. I was stranded at the Tampa airport – no rental car, no hotel, 2 little kids and a husband out of heart medicine. Vanessa offered no help. A TSA agent notified us there was a Buffalo flight – again I waited in line and this time Timothy was our Jet Blue agent – he was also rude. Telling me it was taking him extra time to issue the tickets as we had already rebooked and he needed to cancel and reissue. At 6:10 pm we finally left the counter to go through security, etc.
Wouldn’t you know the only TV that did not work was my grandson’s. The flight attendant did give my grandson a free pair or ear buds – ? his TV did not work!
We arrived in Buffalo after midnight, had to stay in a hotel and rent a car to drive home on Sunday.
This situation was very stressful and very costly. I am being reasonable to request that Jet Blue reimburse me for Saturday’s hotel and car rental. I have contacted your online site and was told no. I am hoping that you can help. How often does someone have 2 flights cancelled in 2 days? I am responsible for making travel reservations for 280+ employees and if you cannot help to justify this situation I will no longer make their reservations on Jet Blue.
In closing I would like you to know that a TSA agent at Tampa airport stated that this happens all the time with Jet Blue. He said that Jet Blue is very unorganized and no matter how often there is a storm that Jet Blue just cannot get it together. The Tampa news was also reporting on Jet Blue and cancelled flights. No other airline had the long line or cancelled flights that Jet Blue had.
I would like to give feedback from last night’s flight 1097. As a recent convert to JetBlue I was rather disappointed with the service on last night’s flight. The flight attendant in our section (row 1) was nothing short of rude and condescending. . She never positively interacted with her section and often seemed bothered. The height of her arrogance was when she refused to accommodate a 5 year old little girl with a bathroom emergency! Her response to this child’s pleas and her parents begging her to please let this child use the restroom was nothing short of in humane! Needless to say this sobbing child soiled her pants. Is asking for understanding too much? Is this the Jet Blue way? Being snapped at as soon as we entered the plane and being treated rudely does not bode well for the Jet Blue brand. I hope our flight home is more in line with common courtesy.
First time flying jet blue. From Logan Traveling with a disables child Very nice and accommodating at the airport gate. Thanks Beverly
I had a terrible experience with Jet Blue and was told I would receive compensation through e-mail. How long does it take?
I am very upset about your policies involving UNACCOMPANIED MINORS….my grandchild flew for the first time by herself, from Orlando to Providence,R.I., and it was not handled nearly as well as other airlines. Please put me in touch with the Supervisor asap. Thank you.
What a disaster in boarding system in flight 1653 from Ft. Lauderdale to San Juan. From the outsider group to the incide crew. Remiends me of American Airlines. Hope your good service from before does not understimate our expectations.
I flew from Barbados to JFK on 28th Feb 2013 returning 4th March. I fly on average 30 flights a year all over due to my work as a sailing captain. I was extremely impressed with the plane, the seating room and comfort, the inflight entertainment, the drinks and snack service and the check in service but what impressed me the most was the stewardesses….. Absolutely amazing…..so friendly, down to earth and I watched them help a mum and baby out they could not do enough. One tiny complaint was cleaning….my tray table had stains on it when I got on in JFK. I have written reviews wherever I can as I thought the package was real value for money and i hope you extend your service to Grenada and in fact throughout the Caribbean.
Hello, I need help, I made a big mistake, and I can not fix it. I do not speak English and to make travel purchases, prei wrong with my confirmation # BBISVM, the itinerary must pass this inverted jfk to las vegas, at any time after 10 am because my flight arrives in Brazil the 7 am and I think I’ll need this time to not miss the flight, I know I will be missed but please could you help me? because I have no way to solve it over the phone do not dominate the language. Sincerely Jacqueline Piras
Will JetBlue offer flights from Providence or Boston to Key West in the near future? Nonstop?
I flew Flight #277 Ft. Lauderdale to San Francisco on March 15. I upgraded to one of your “more leg room” seats which was very comfortable. The flight and cabin crew were excellent. Your head cabin attendant was very efficient and pleasant. However, he was wearing a lot of very strong after-shave lotion. I am one of those unfortunate people who is allergic to strong perfume which causes me to develop an asthma attack. After 6 hours I got off the plane hardly able to breathe.
I have travelled all over the world and have never had this particular problem with any airline employee.
There are many many travellers who have this allergy problem and you would do all of us a big service if you would ask your employees to refrain from this personal behavior.
This is the first time I have flown via Blue Jet and would certainly do so again.
This morning as we were to board our flight from WestPalm to WhitePlains Flight number B6 572. There were a number ofwheelchair customers that were boarded first understandably BUT after that the customers that PAID to board early were dismissed. I decided to push myself and my husband up to the front of the line but people were asking will I have priority oarding and the people said,”Yes” that was not the case When people pay extra for certain benefits they should receive them. The boarding was horrible!!! I must say that the flight attendents were on the money and were very diplomated when people tried to sit in the exit rows and they did not pay for them Soi WE commend them but your ground crew at that hour need to be trained!!!!!
Fri April 12 we were diverted to JFK delayed due to weather trying to get to Orlando for a Disney cruise with our grandchildren. Your agent. Gonzalo was a life saver. Not only he got the 5 of us on a direct to Orlando, he gave us a food voucher and made sure our luggage made it to the Hyatt. After traveling for nearly 14 hours, that was a wonderful surprise as the ship was leaving the next day and we were anxious about the luggage. Gonzalo is a very talented customer service person and we hope Jet Blue recognizes his capabilities in an age where customer service is so glaringly absent. The Kibbee family was most appreciative of all he did for us.
I paid a $50 change fee for a Buffalo to Boston flight that was 2 hours earlier Thant scheduled flight to make sure I made an international connection.
My payment was processed at the check in.
When I went to board the flight I was advised by Laura that my boarding pass was not valid.
I said I had paid $50 and was on this flight.
She said I had not paid $50. I missed the flight because all the non paying standby passengers were boarded ahead of me plus a number of JB crew.
All that Laura offered was a refund.
I pointed out that I had made a payment and should have been on flight.
All she could say was the flight was full and I was not getting on it. She them simply ignored me!
I am very dissatisfied with the level of service and do not believe a refund if and when it is forthcoming is a satisfactory resolution.
Barbara at the check in counter in Las Vegas
is the best! She was so helpful and friendly my mood immediately changed for the better!
You have a great ambassador in her,such a sunny disposition !
we love flying Jet Blue Mr & mrs newton Matty
I have flown on Jet Blue for years and today was the first time I met a rude person TIRA at gate 6 JFK
I plan a trip from Long Beach Airport to Las Vegas on May 28 departure and return on May
30, flight departure is 9:05AM I received a e-mail from jet blue , to check in on May 27, I have book a super
shuttle to the airport leave the house at 5:00AM, when I arrive the airline , I print out the
boarding pass , the security told me that the flight is cancel , we try to find out what happen at
the counter , they say my flight reschedule later tonight at 6:00 pm. I told the attendent how come
they don’t inform me , I have to cancel the whole trip from hotel to show ,because I am not able to
get to Las Veges, yet I have to arrange shuttle to bring me home, the Jet Blue crewmember was so
rude, he say is not their problem they already e-mail us for the cancelation, I just have to due
with the hotel and the show ticket. since I am not able to go to Vegas I ask to cancel the flight
ticket get a refund , he say he have to charge $100 for the tickets penalty for the ticket
cancelation,my son find out they e-mail us 4:30AM in the morning for the flight canelation, they
expect us to check the e-mail every minute even we are sleeping, we leave with the shuttle at 5:00AM they did not leave us enough time to rearrange the trip.I ask the crew member why they send me e-mail to check in the flight and send e-mail to my son for the flight cancelation, he say our company have two system , one for tell customer to check in flight , the other is for cancelation, I start to question about this system , one system tell you to check in and the other inform you to the cancelation, , they only leave a few hour before the flight inform you the cancelation, and the timing is in the middle of the night. 4:30Am I would like to hear from your
company what kind of customer service you provide, is it our fault the flight cancel, I want to compensate $100 for the shuttle fee travel to the air[port for nothing. is this the way they treat the customer. what kind of customer service is this.
I have a question about carry on, I want to bring my skate board board on board, just the wooden board with no wheels(flat wooden board) it’s not rly a skateboard so I shouldn’t need to check it in right? Can I just bring it as my carry on and put it under my seat? I don’t want to go to the airport and be told that I can’t do it and have it taken away…I spend good money on it..
With the recent comments about Sid Crosby by a very ill advised pilot, I will NEVER fly with JetBlue ever again and will encourage all of my colleagues, friends, and family members to also ban JetBlue for life. I can only hope that somehow this forces the airline out of Pittsburgh and causes financial destruction for years to come. Sid Crosby is a consummate professional and has positively impacted thousands of people in his short career. I wonder how many times this so called “professional” pilot ever visited a children’s hospital, or worked with abused or disadvantaged children?? JetBlue has shown their true classless colors!!
Ms. STARR in BOSTON is a ground flight attendant is HORRIBLE. She tried to get me and my 8 year old children keck ed off Fight sa i had adler top. Mandy questiona when Fight 687 on July 11th Washington late. When i got a supervisor JT,he apologized And We boarded Fight. I will NEVER fly Jet Blue again!!!
I have been a lot of flights over the years but the one that I was on yesterday morning was an early one that I barely made from JFK to PBI and when I did make the plane I noticed that one of my carry on bags was left at the TSA check point. Lynn who was working the gate came aboard and asked me what it looked like, my name, etc and she actually ran herself to TSA and then had them run it through the machine and then ran it all the way back to the plane at Gate 26 for me. This kind of action and customer service not only deserves to be acknowledged but to be rewarded. I am a Jet Blue fan for life now and will recommend their airline to any future travelers out there. I want to thank you Lynn from JFK it meant a lot to me there were things in that bag that I would not have been able to replace. I hop you get acknowledged for your excellence!
Waiting at airport in Orlando fl for 7 hours now I had flight in afternoon then jetblue switch flats ill 700 then945 iam very up set
To whom it may concern,
I am writing to let you know that on my recent trip home from L.A on Jet Blue Flight # 223 when I collected my luggage and brought it home I noticed on the side pocket of my luggage as I opened it I found it had a slit inside the pocket. The slit looked like it was made with a knife. Someone had put their hand inside the slit and rummaged through the contents of my luggage. This was very upsetting to me to say the least. If the security agents had wanted to see the contents of my luggage they would have asked me to unlock it but I don’t think they are the ones who made the slit in the pocket of my luggage I think it was the baggage handlers. I feel that Jet Blue should give me some form o f retribution for damaging my luggage.
Sincerely, Marian Hughes
When will Jetblue start service from Oakland CA to Cartagena Colombia?
Jet Blue was supposed to be founded on the premise of being a low fare carrier. Their fares are as high or higher than all the major airlines. In addition, Jet Blue charges up to $80.00 each way now for the More Legroom Seating. Their claim that they are a low fare airline is a bunch of crap & misleading to the public. Once in a while they throw out some stupid $40.00 fare to travel 200 miles, like LGB to LAS or something. Then they call themselves a low fare carrier. Fares in most of their markets are higher than their competitors. I guess it’s all about the marketing. Their customer service is arrogant and unprofessional. Once you buy that ticket, forget about getting any help with anything. Jet Blue gouges passengers on everything. They have become no better than any of the airlines the try and distance themselves from. They are now all one and the same – high fares, lousy service & a level of arrogance that is unbelievable.
At least 400.00 worth of my belongings were stolen by a jetblue employee, who insisted that my carry on luggage could not fit over head and gate checked it. It took them four hours to return my luggage to me and almost all my child’s things were stolen.I filed complaints and was never reimbursee for my stolen items…. Now I am going to try writing to the headquarters, if I still receive nothing, I will be filing a lawsuit.
Who is responsible for luggage damage?
I AM on flight 1348 from SJU to Washington, Reagan. This is THE second flight I take in less than a week (Monday I flew from SDQ) and it’s sad to say that both aircraft where filthy. Cleaning crews Should Open the seat back trays and at least check. Plus, if you sit in any row-you’ll notice all the dirt accumulated around the seat racks (below). I understand turnaround time is an integral part of your airline, but cleanliness is also of utmost importance. Not a truly agreeable situation when you open the tray table and find dirt!
Sitting here in boston at 8:20 waiting to board my flight scheduled to leave at 7:33. Was delayed to 8:10 with boarding at 7:40. Terrible communication. Very disappointed. Website says estimated to leave at 8:10
I’m in Greece and my flight to Paris is delayed 4plus hours. I leave JFK to go home to austin texas tonight. I arrive in austin at 11:58pm. I won’t make my flight from Paris can we take the next morning flight?
Flight 1295 JFK to austin
I used JetBlue airlines for the first time and I am sold. I will always travel with this airline. the Customer Service it’s phenomenal. I enjoyed the flight and the service so much that I want to work for them. LOL.
My second flight was delayed but the way I see it, it’s not the airline fault. I rather have the airline take the proper precautions for our safety than going ahead and making the people happy regardless of the safety issues. I am glad that it all worked out regardless of the delay. Life brings many unexpected events and JetBlue airlines handles them very well to benefit all the people traveling their airlines.
Never again. I had my worst airline expletive today at Logan via jet blue. We. Where on 2021 from Logan to west palm and the flight was delayed. We where told till 11:50. Went to airport resturant and had some breakfast . I called jet blue and asked for update and the live person said they had bone ? Now this us 40mins after the flight was supposed to leave . We got back to gate as we where being paged and told they where loaded and ready to go BUT my seats where givin to a mother and child who where in row 11 as child not old enough for emergency . I was not asked but told. I hate the middle or back of any plane and spend hours when making my reservations to be sure I get the front. I asked attar tend to stay but told no . This has left mr with a real bad taste for jet blue and will probably find alternative airlines fir my future flights. Thanks you. Duane L Jellison
My husband and I are long-standing JetBlue customers who are completely frustrated with the airline and doubt very much if we will ever fly them again. To understand our previous loyalty – we were among the many passengers stranded on the tarmac for 13 hours waiting for JetBlue to fly us to L.A. We never left NY! Yesterday was even more frustrating. We were booked on flight 431 to fly to Sarasota. We checked many times and saw that the flight was “on time” before we had a driver take us to LaGuardia. As soon as we arrived, I was notified we were pushed back to 3:30. Okay, we understood. Then it w
This is part II of my comments that disappeared from my screen, most likely already sent to you. (I’m not surprised that your comment center is as messed up as your airline is!) Again – my husband and I were booked on flight 431 yesterday. After checking many times to see if it was on-time, we were driven to the airport. The flight was bumped back twice, to 2;30 and then 3:30 and then shortly after it was cancelled. While we waited for a very long time for our luggage I received a text message that the flight was leaving from gate CXL??? It’s cancelled and it’s leaving!!! It cost us more than $200 to travel unnecessarily back and forth to LaGuardia airport. Why weren’t we notified earlier of the cancellation. If the airline didn’t know earlier, why didn’t it know? How disorganized is JetBlue that it didn’t know till mid-afternoon that it was cancelling the flight! I am finished with this airline and will shout it to the rooftops how unprofessional your company is.
Jet Blue changed by flight time which caused a problem with our travel plans. When I tried to get on a later flight, they told me it would cost $150 per person. So, if I want to change my flight, it costs $150, but if they change my flight, I am out of luck! Go figure!
Boy its to bad your guys are cold and tired and you shut down your airlines! You guys left my 2 children in New York for 2 days!!!! We will never fly with this airlines again! I’ll bet your CEO and Board Members got to fly themselves and their families out any where on their private jets, but you left my kids at an airport 6 states away. Thanks
TERRIBLE! My wife & I purchased tix well in advance.On take-off from JFK-Burlington,VT ,my assigned seat would not stay in upright position.The attendant told me to switch seats & I noticed there were two nearby ones available.I requested them so that wife& myself could sit TOGETHER as planned.The attendant told me that we “could Not sit there as they were extra-room” seats.We had to sit separate while those seats remained EMPTY& UNOCCUPIED…Very poor customer relation!
i have been trying to contact jet blue about a refund on a cancelled flight. and cant get them to contact me
I have been going round and round with JetBlue since they stranded me in South America at the start of January, 2014. Nothing but excuses and delays. Used to love JetBlue, but boy are they woefully unprepared to deal with their flights and issues out of the US. After several reprints of documentation, etc to try to get reimbursed since I had to use another airline to get home, NOTHING but excuses. Very disappointed and they’ve really dropped the ball on their customer service.
I need help- called your 1-800-538-2583 after waiting 8-10 minutes each time-told by Fabelola and Amber to go to email for help? Tried but everything but what I need!! What I need is list of all my flight information from 1/3/14-1/12/14. Many changes were made due to bad weather-need Mine and my husband (Rex Cary) information for insurance. Confrimation number BEPLUA. PLEASE LET ME KNOW IF ANY READS THIS.
Went to pr and was stuck for three extra days and I feel jetblue should reimburse me for the inconvenience at least they should pay for my hotel and my extra parking fee
Why did you not indicate that I am a registered “pre-check” for security at Ohare? I was inconvenienced by this morning. Both United and AA automatically post PreChecked on the boarding pass.
What is “moderation”. When will you reply?
I filled in the required fields.
Just would like to say jetblue as made the goal of making costumers feel welcome and enjoy their flight.godbless keep up the good job.
After having a bad experience with one of your agents I was finally able to contact Agent #69268 who was most helpful and quickly resolved my problems. Pleaswe give her my thanks.
On March 1, we were returning from Vieques to Boston. We arrived at the airport earlier than we planned and we thought that we could check our luggage and spend the afternoon touring Old San JUan, but there was a time limit of three hours to check luggage. We noticed a Jet Blue customer service desk located in the lobby. We asked if we could change our flight to an earlier time. Doris, the customer service represenitive found seats on a flight, but there was some difficulty changing our tickets as they were tied to Cape Air. She went the extra mile going to the Cape Air desk and clearing our tickets. She changed our tickets and gave us clear instructions about checking baggage and gate numbers etc. She kept her smile and friendly,caring manner. Jet Blue was well represented by Doris, she is the best customer servide person I have met in along while. Jet Blue is lucky to have her and we were lucky to find her.She is a Gem.
Barbara and Robert Ketchel and you will see us again. Thank you Doris.
My husband I want to express our heartfelt gratitude for Crew #1160 (Tammy Jensen) for her patience and competent assistance in arranging our difficult schedule. Ms. Jensen demonstrated genuine concern over our extended telephone conversation. She is definitely a valued asset to your company.
Peter & Pat Shea
My wife and I were scheduled to be on flight #1683 from NY to Orlando departing at 8:02 AM on Tuesday April 16. The night before (April 15) at 11:17PM I received an email stating that “Due to unforeseen events, the following flight has been cancelled.” The e-mail goes on to explain that we had been booked on a new flight, listed below:
April 17, 2014 New York to Boston Departing 12:50PM Arriving 1:57PM
April 17, 2014 Boston to Orlando Departing 7:44PM Arriving 10:45PM
After receiving this e-mail I proceeded to call your customer service line to get a better explanation of the situation. During my first attempt to call, at 11:21 PM on April 15, I was on hold for 46 minutes when the call ended for no reason that I could see. At 12:08 AM on April 16 I made a second attempt to call your customer service line. This time I was on the phone for 2 hours and 38 minutes before speaking with someone. When I finally was able to speak with a human I was told my only options were to look for another Jetblue flight or I could be refunded my money. The problem with looking for another Jetblue flight was that there were none available the morning, or even the day, I initially planned on leaving. In the end, I asked for my money to be refunded and I scheduled another flight with US airways. This cancelling and rescheduling with another airline cost me $125 more and delayed my arrival to Orlando by four hours.
My first issue with the way this occurred is that no clear explanation was given as to why my flight was cancelled. Additionally, I saw that the flight out of NY to Orlando before my flight and the four after mine that morning were not affected; they were scheduled to leave and as far as I know had no issues. My next issue is with the time that my flight was rescheduled for. I booked a flight for the morning, so how could you possibly rebook my flight for the following evening, with a layover, that would have us not arriving until 10:45PM? I had a hotel and events booked in Orlando for both April 16th and April 17th. Should my wife and I lose out on the money and the experience for those two days? My next complaint is with your customer service line; why am I on hold for over 3 hours and 30 minutes before speaking with someone? That is just ridiculous! Not only had I been inconvenienced with the flight cancellation, but then I was expected to wait on hold for 3 hours just to speak with someone…absolutely UNACCEPTABLE!
I used to believe in your company and always thought about Jetblue first when traveling. As a result of this experience I will never travel with Jetblue again. Additionally, I will tell all my family and friends of this experience and recommend them not doing business with your company. The lack of communication and urgency on your company’s part is shocking. And as result of this poor customer service you lost two customers for life.
I recently canceled a trip and was shocked to find out that my panic attacks of being closed in wasn’t a medical condition, even my own doctor recommended I cancel untill I get a catscan to make sure it isn’t something serious. No wonder there’s a lot of incident of emotionally disturb passengers they can’t afford to loose $150 of the service charge. Anyways my health comes first but it’s unfortunate that they couldn’t do the right thing with a true blue member since 1999.
Great Airline however the security line stress and insanity at EWR that I incur
each time I fly your airline is now the last. I will fly
United at any price to avoid the incompetence. To start
Your day for a 6AM departure with a one hour
Security process is crazy.
Congratulations to the attendants of fly 861 Boston to San Juan all of them know how to the their job. Nelson and Yolanda the best and the other attendant too, sorry for forget her name. GREAT JOB.
i wrote a letter to customer service dated 6/25 regarding my experience, with NO response. I would expect a call/email
very up set with jet blue
flew to New York and when got there took wheel chair down to get my suit case and go to Royal Macau foro next flight, a luggage service agent looked at my boarding pass and said we transferred your suit case already just go to royal macau and check in, what a lie, got to Malabo and no suit case, found it still at jet blue luggage storage. lucky got my suit case back but jet blue wouldn,t forward it on to malabo just sent back to florida.
several medicines, all my clothes thanks for not sending my suit case and medicines onward like was promised to me when went to get my suit case.
I just spent 2 1/2 hours on the phone trying to book a getaway package. However, all I ended up with was a head ache. The first coustomer representative gave me the package that was excellent but I had to consult with my fiance. I asked for her extension but when I called back I was unable to reach her so I spent more time with another representative that had a hard time finding the same information and gave me completly different prices. After so much time with this rep an no results I became frustrated and hung up to speek to the third coustomer service rep who also gave me totally different info. Three different people three different answers. Then I spoke to a supervisor who admited that the reps were confused about the information I was given but she refused to give me the original package I was offered. I have been a Jet blue coustomer for the last couple of years and my fiancé has been a coustomer for much longer. We both have true blue accounts and even the apps on our phones. However, this experiance is makeing me rethink my loyalty to jet blue. Trying to get a flight resort and car package was supposed to be exciting but jet blue has turned it into a huge aggravation and wasted my time. Thank you for absoulutly nothing Jet Blue coustomer service.
JetBlue used to be a good airline. Not anymore. Like so many other corporations in America, the quality of service and employees has gone way down. One of the things that used to make it good was the fact that all seats were the same, no classes. Not anymore. Now the Extra Room seats cost more, therefore making the cheaper seats uncomfortable. They are the only airline that allows dogs to ride with their owners at their seats if they are “service dogs” or “comfort dogs”. What a crock of s**t! Now anyone can say they have a service dog and put a little sign on the dog and have it sit with them. Who cares if the person next to them paid $100 extra for the “extra room” seats?
On my flight 415 the other night from NY to SF a strapping 25 year old who could obviously see perfectly, hear perfectly, and was clearly a weight lifter had his huge Boxer mix on board with him and the guy stuck in the middle seat next to him,an extra room seat, had to had the dog under his feet the entire time. Allergic to dogs you say? Who cares because as the old dried up flight attendant, Maureen told us with a huge nasty attitude ” dogs take precedence over people”. Maureen also forgot to make the Russians sitting next to me close their seat belts for take off. She never made coffee, offered a second drink during the 6.5 hour flight, ever got the man behind me who asked for a second snack the snack because ” they are in the back and I can’t get them now” by the time she could get them, she’d forgotten all about it as most of the time she spent sitting down and on her laptop giving us all a nasty view as her skirt was hiked way up and pretty much everything could be seen. This woman is clearly at least 60. You get the picture. Additionally, there were a group of very loud Russians on board who were also just enormous. Although I had row 1, an extra room seat, the Russian whale sitting on the aisle blocked passage in or out. They also kept their suitcase sized carry ons in front of them so I had to climb over them any time I needed to get to the bathroom. Other whale sized Russians were allowed to stand up at the front yelling in Russian and flailing their arms for an hour completely obliterating the light and creating a feeling of claustrophobia negating once again my “extra room seat”. Finally after an hour of not being able to hear anything with my headphones on as loud as they would go, I climbed over the whale and his luggage, tried to not get smacked. Y the other whale doing the yelling and flailing ( btw, he did actually smack others trying to get past him to the bathroom he was blocking…Maureen did nothing) and had to go to the back of the plane and interrupt all 3 attendants from their cackling personal conversation to come and make him sit down. They put the seatbelt sign on and told everyone to return to their seat. But of course the Russians never did put their seatbelts on.
Oh…did I mention the Extra Room seats come with Extra Speed, meaning a shorter check in line. Well don’t fall for it! When I arrived for my outbound flight in SF, I had to stand on the regular line with 50 people in front of me. I was first told to stand on another line, but after 15 minutes being ignored I walked up to the counter and got scolded for standing on the “Mosiac” line, whatever that is. When I said I was told to stand there, I was told by the “gentleman” that the person who told me that “doesn’t work for JetBlue” . Well how am I to know this when he is at the JetBlue counter? Signage is a great invention, people…you may want to try it. And although I cannot remember his name, this “gentleman” saw I was noticing his name and with the anticipation that I might complain about his rudeness, he made untrue remarks about my being rude so when, after days of trying when I finally got one of the 4 ” Customer Commitment” team people to call me, Carolyn, she argued with me, spoke over me, I never got to relay any of this to her and after about 3 minutes of trying and seeing where it was going, I gave up. No one seems to be going for this “Mosaic” scam which apparently lets you stand on an even faster line for a fee. Another desperate ploy to squeeze more money out of people and create another class system.
Oh yes, did I mention, my original flight on July 15 had been cancelled. Although I was at the gate myself, the video screen was never changed to reflect this. I’d been there since 10 am and it was now about 3:30 and there was no announcement made either. I found out from a text from my friend in NY who was going to pick me up. Sad, isn’t it? Inexcusable actually.
There’s more but this is already too long. But I do need to mention when I handed over my card at JFK for the $2 bag check fee, I was sneakily charged $99 for the Extra Room seat I was given as a courtesy for other blunders. I had to put it in dispute! Stay away from JetBlue!
Good afternoon Jetblue , my husband and I flew Jetblue yesterday flight 163 from JFK to SRQ that left at 7.53 am early .
I was in seat 17B and my husband Steven Hartman was in 17C . A young couple showed up late and she was sitting in 16B and he was in 17A . Guess what , she was sulking and almost in tears because she wasn’t sitting next to him. Seriously and a nervous flyer . I switched seat at their request because I also knew that she was going to cause trouble the all flight long if I didn’t . I was a Purser for a main line carrier for 25 years and am now retired . I know what this type of passengers can do to a flight and the crew members .
I am a Trublue Member and have dealt multiple times with this kind of situation when at work.
This passenger should attend to her needs when she or he makes their reservation so the others don’t have to accommodate them .
Thank you for reading
I just want you people to know, that I have been trying to get a job at JETBLUE for years now. It seems that for some reason I don’t qualify for anyone, even though I did learn not to apply if you did not have totally all of the requirements for that job. You will not be called. I learned that by one of your ex HR employees, who I thought was a really nice person that interviewed me. I come to realize that even if you do have all of the requirement, you still need probably a doctorate degree to sweep the floor. Well after all of the rejections from JETBLUE they probably are not worth working for anyway. After meeting with such nice people there I guess it’s all a show.
Just wanted to mention a thank you to a great Jet Blue employee in JAX, FL. Our bags failed to arrive d/t very late transfer from non Jet Blue flight on Oct 22,2014. Rose (do not know her last name) in Jax helped us with the forms and a few other things that helped. She went out of her way to provide excellent customer service. Flight 1677 was from JFK. Thanks again!
I wanted to start by saying we have travelled Jet Blue in the past and have received good service. This all changed after my husband and I were delayed a day getting home due to issues on Jet Blues part. I called customer service and spoke to 3 representatives. My husband and I received no compensation for meals and expenses and both lost pay due to missed work. After speaking with the 3rd rep I was told my husband and I would both receive $100 credit. I checked my email to find we both received $50 dollars not the stated amount. Again, my husband and I spent hours at the airport due to the delay and did not get a flight to Buffalo until 10/31 which was a day late and we both were forced to miss work. My husband then contacted Jet Blue to discuss the situation and was basically told sorry but we can’t do anything further. He then expressed his disappointment with service and with the lack of resolution. The rep then put him on hold for about 20 minutes. When she came back told him that the best that could be done is to credit $100. The bad part was that this was what we were originally told and then found not to be true and only with further complaint was Jet Blue willing to offer what was originally promised in the first place. My husband was obviously upset and asked to speak to a supervisor and was promptly hung up on. This is truly awful customer service. Between my husband and I we spoke to a total of 5 representatives and received no resolution and were hung up on. I am not sure what the next step in this process is but know that there were at least 16 other people on flight 368 that experienced the same inconvenience. I can’t imagine that they didn’t call with similar concerns and I hope they didn’t’ experience representatives that put them on hold, hung up on them and gave them the runaround. To be told we were getting $100 each and then finding out it was only $50 a piece and calling back only to then be told they would change it to $100 which doesn’t begin to cover missed work, no meals and our time and to boot the $100 was originally quoted and then wasn’t honored until my husband called back. The treatment we received was unacceptable; imagine sitting in an airport all day due to the airlines issues, not receiving any food vouchers,being detained in NYC overnight, having an extra travel day and expenses,missing a day of work and pay and then calling for assistance, speaking to 5 reps and to top it off being hung up on. I hope someone will take my concerns seriously and make an attempt to offer a reasonable resolution. In the meantime we remain frustrated and disappointed.
Thank you for your time and assistance,
Yesterday myself and my wife were on a Flight B6 359 ( NY to Burbank. We had a wonderful flight. The nice wide seating area , TV and last but not least a great flight crew. Our Flight attendant MS Tamara Montana was exemplary. Friendly, engaging and of course helpful. She made our trip go so fast we forgot we were sitting in one place so long.
Thank you Jet Blue management for doing your job so well.
Mitch Glanzbergh.. Shadow Hills, Ca.
Way to go Jetblue in taking action that no other airlines is doing by sending officers from all around the United States to NY for the funerals of the two officers. Jetblue is a company of leaders. Keep up the exemplary work.
Your web page is impossible– no info to contact you, to be able to SPEAK with a person ( even though there is a number posted that describes that a real person will answer); no info. re. a flight that is arriving in the computer… and an impossible “conversation” with a machine that does not recognize JFK, numbers, places, etc. s0 –frustrating and a sign of disregard of the customer, lack of order and responsibility. I give you a minus on all.
THANK YOU, THANK YOU for your generous and sensitive offer to fly police officers to the funeral for those officers killed in action.
I will fly Jet Blue every opportunity I get from now on.
May God be your copilots on every flight.
Thank you for supporting NYPD and thus all
Police Officers. Honoring the fallen officers by giving
complimentary flights to the funeral was a wonderful show
Hi, my name is Mariam Hurley. I am writing in regards to an airline credit. My family had a trip planned. My mom had a massive stroke two years ago and was unable to go on the trip. We were under the impression that she would have an airline voucher with no expiration date. When looking in the credit account it showed that the money voucher was gone. This saddens us deeply. We have family in Florida and always use JetBlue to see them. She has not fully recovered from the stroke, but is finally at least out of the hospital. We really felt that the credit would still be there. I hope you can help us with this situation. It has been an incredibly difficult past two and a half years for us where our lives seemed to be on hold. We value your airline and would love to continue doing business with you.
Thank you for your time,
I’m a frequent flyer, and I wouldlike to know how I can benefit for the frequet flyers miles.
Customer service by phone is horrendous, takes half hour just to speak to someone.
The flight itself was good. The pilots and crew gave exceptional service. Especially the crew on our direct flight back from San Juan to Newark Jan 4, 2015.
We were scheduled to fly home on Jan 2 but after our flight being delayed twice due to weather, our flight was finally canceled. We spent the next two nights at the airport hotel which cost us an additional $425 (a pet fee of $80 a night was charged for my Chihuahua traveling with us) plus food for two extra days. Jetblue did not even have the decency to honor a single food voucher to us or help cover some cost of the hotel. The woman was snippy with me when i inquired about assistance, since we did not have any money. I had to have my parents send me a picture of theur licence and credit card to my phone, so we could pay for the hotel room.
I travel alot, mostly international, and ive never had a worse experience than i did with my travels to San Juan.
My total trip cost us $3,500 for airfare, 6 nights at hotels, food and cab. For that amount of money i could of traveled to somewhere way nicer than San Juan and with a different airline.
I was travelling from Jacksonville to Philadelphia on Jet Blue (2/11/15) and I was treated well starting with the check in agent Denis to all the onboard staff. It was truly a welcomed treat. The delayed waiting was not that bad because your guests yesterday was well informed with kindness and consideration of our concerns about changes. Thanks for safe travel to my home state. I will be looking forward to my future journey on your airline. Keep up the great customer service. Sincerely, T.T.
I resent JetBlue now charging for the first checked bag! All the airlines made plenty when oil fell in price. I am also a stockholder and feel
Jet Blue should charge for something not everyone needs, like Wi-Fi. I don’t need 100 tv channels. Get creative and find another way to please the stockholders with mucho shares. Give the passangers a break!
My name is bibi khan-Nazim I flew from la guardia to ft lauderdale on March 24.
The wait was excruciating for two reasons I had very little money and I am a diabetic the wait made me feel weak and lightheaded. I did borrow $10 from a fellow passenger and since returned the money.
The second reason my fear was heightened by the Lufthansa air crash. I was very stressed.
The crew however in the waiting area A3 were really great, they were very cool and helped. Kudos to them especially the African American gentleman ( wish I remembered his name) he’s was 6feet tall and olive completion.
I want to tell you how much I have enjoyed my flights on JetBlue. I often travel from Orlando to hartford to visit family. Your flights are predictable and comfortable. I recommend your airline to family and friends.
Thank you for your service.
My recent flight from Orlando to Providence was absolutely horrible. We alerted the flight attendant before take off that our TV’s were not working and were told that the pilot would reset them after take off. However, after takeoff our TV’s still did not work. Now mind you that this is something that JetBlue raves about that they have “in flight entertainment at every seat”. There were plenty of empty seats on the flight & we were offered seats in the back where there was a screaming baby. We explained that we did not want to be where the baby was screaming & that we would prefer to go in the seats right in front of us that were completely empty but, because we did not pay for the more space we were not entitled to them! So we had extremely rude flight attendants & we ended up with no TV’s for our entire flight! Ughh I will really have to think about taking them in the future. I do not pay to be treated this way. We as there passengers are paying there salary – without us they would not have there job!
My husband shakeer gajnabi travelled on the 11th July from Orlando to new York and his baggage lock was open and a few items were missing.I would like to know if that is something usual foa a baggage to be opened,I would not have to buy a lock for that purpose.
on July 29 2015 I was suppose to fly back from the Dominican Republic at 1:40am
Unfortunately my fiance wallet was stolen with his green card inside so he was not able
To fly so I called JetBlue to cancel his flight on the 28th at 5:40pm so his flight was cancel at that time
Then little I know the flight was canceled for every everyone at 5pm due to mechanical issues so at the time of me canceling for my fiance the fight was already canceled and jet blues customer service nor the supervisor advices me of that cancelation I got to the airport with my twins asleep unload all my luggage
And got to the counter to hear that my flight was canceled since 5pm yes they provided hotel and transportation by I lost a day of work an extra day of parking plus my girls had and Asthma and they said they would compensate us with $50 that is insane I am looking to file a law suit for all of my lost and a compensation for all we went through
i recently traveled from Richmond Va to Boston on your fine airline and was deeply struck by a rude and most unhelpful employee at the ticket counter. My son Eamon Smith was on a berevment fare and was told he was allowed a checked bag free of charge. We had no problem on our way down to Va. From Boston with the bag fee waved, but the young woman in Richmond insisted that there was no such thing and I was mistaken. It was a small carry on bag as we were only there two days for the funeral, but because we understood that there was not a fee, we had packed toiletries that we would not be able to carry on. The woman’s name was Yahaira. After trying to convince her that it was what we were told, she at long last, finally agreed to check with her manager. When she came back she said I was correct, but she she was very defensive and indignant about it. A simple, I’m sorry, I didn’t realize this exception, would of have made it all fine, but she was cold and rude. She then issued me a boarding pass in someone else’s name which I had to return to the counter to fix. Again no apology. And I asked if I could be seated next to my son, she just said, no that seat was taken. I know this is a harmless encounter, but iemployees like this truly reflect on the airline. Jet Blue is a fine airline and unfortunately, until I fly you again, every time I think about my great aunts funeral in Virginia, I will remember how extremely unpleasant this particular employee was at 5:00 in the morning. We were on flight 382 8/14/2015 my name is Claudette Smith. Thank you for you time.
Terrible experince at jfk. Security lines so long,because of some delay. lines were dangerouus. No direction from anyone. ! chaotic line for multiple flights.Causing at least 5 people to miss Flt 929 . My whole family has been flying jET bLUE. fIRST TIME HOOROR.sTRANDED AT AIRPORT FOR 9 HOURS AND CHARGED 50$ FOR NEXT FLIGHT./
No one likes criticism , but sharing and giving feedback should be appreciated.
1.Undersigned has submitted a written concern to Reservation office of JetBlue , but it has not yet been replied , Jetblue contact ref # 4891577.
2.jet blue website was showing attractive One way fare from Bos-Fll for $59 for 09/03/2015 jet blue flight # 469,, all the online details like name, DoB , ,address, etc was completed online , & payment details were provided with mycredit card, but during payment process message was and I quote with evidence of Photo shot
OOPS TECHNICAL ERROR
After that This low Airfare disappeared
3. Again had the same experience for JetBlue flight # 569 from Bos- Fll dated 09/04/2015, made the payment , record locator # was issued by JetBlue and I hereby give the record locator # 2AFDIK,but while the ticket was In process same thing went again OOPS TECHNICAL ERROR on JetBlue website.
4. On the basis of my honest remarks, undersigned hereby requestJetblue to honor my reservation booking at website published fare of$59 for either JetBlue flight # 469 dated 09/03/2015 , OR jetblue flight # 569 for09/04/2015@ no more than$59 for the reasons mentioned above.
5. Confirming my reservation either for jet blue flight 469 or 569 will be treated as goodwill gesture of JetBlue . Being a frequent flyer of jet blue my credit card details and phone # already on file of JetBlue .PLEASE HELP AND OBLIGE! REPLY AWAITED ASAP ON MY ABOVE EMAIL ADDRESS.
Reply still not received from jet blue contact ref# 4891577, please treat this message important and urgent.
Case # 4891577 & Case # 4892199 has not yet been replied,Please treat this message important and urgent , reply awaited ASAP on my email address enabling me to plan accordingly.
Good morning JetBlue. I am writing becUse I’m pissed. I was to leave yesterday evening at 7:10 direct from Ft Lauderdale to Richmond, VA. I looked at a computer print out generated by myself for an upcoming trip to and from same places approx 3 weeks from now for liftoff time. I should have paid attention to my mobile phone information. The flight that leaves approximately 3 weeks from now has a scheduled take off of a little after 9 pm and arrived Richmond sometime around 11:15. To make a long story longer I arrived last night the 30th 10 minutes after flight had taken off. Cost of my round trip tic was something like $215.00 plus $20.00 baggage fee. The only flight I could afford today has the same departure flight time as last night, sometime around 7:10 pm. Evidently you had a flight that connected in Orlando then on to Richmond this morning .I was quoted $515.00 one way. Here’s the part I’m upset about…..you guys are hoseing me the same price as my round trip fair I paid in the first place. If anything could you have lived with no additional charge or even 1/2 of my original fare? $100.00 for one way. You cannot tell me there were no empty seats on my flight last night. The plane was only 1/2 full coming down to Florida. I get it/ it was MY ERROR. I am now flying you guys quite often as both my son and girlfriend live in Florida. I actually live in VA Beach, VA and drive 90 miles to Richmond, Va for the convenience of non stop service. Now I had to spend money for hotel, cab fare to and from Ft Lauderdale, waste 24 hours as I could not afford the earlier flight. Again, it was an honest mistake and realize had plane been full it may have made for a difference but I’m willing to bet it wasn’t full and was just treated as a no show. AGAIN, my bad but how about a little compassion. My financial situation is not the best and it hurts. I appreciate the fact that someone at JetBlue may read this and have some sort of compassion. Anything at all would be appreciated. Philip Molofsky/ 616 Maycox Avenue/ Norfolk, VA 23505/ 757-5827421
I am currently in Jamaica, W.I., and need to call Jet Blue to cancel a refundable reservation. I have a cell phone only and this is the problem: a) 1-800-JetBlue won’t take the call to the US and b) the Jamaica phone number listed online must be dialed only from a landline. What can a customer do to contact them?
Can someone please tell me what’s JetBlue regular phone number other than the 1-800s. I cannot believe there is no other optional number anywhere online for customers to dial to speak with a real person. Thanks!
Wanted to say thank you to Steven Shaffer, a gate attendant in Charleston, SC. We were on a competitor’s flight when their aircraft was taken out of service. We were in a stressful situation, trying to get to Boston to see our daughter’s first game in college. Some people are a smiling face surrounded by a sea of calmness. That was Steven. He was efficient and kind in finding us a way to get to the game on JetBlue and was helpful with suggestions on receiving our baggage from the other airline. He put us in a row with extra legroom and even gave us a future credit, when in my haste, I paid for luggage that JetBlue wouldn’t be transporting. Kudos, Steven Shaffer! I hope to see you next time we travel!!!!
The Bagger In Jet Blue Really Rude and Ask For Money All the time.the last time i flew i only had $5.00 he was very mad and told me to give him more money please some one need to do something about this
Dear Robin Hayes and Jetblue CSR
My name is Larisa Pasko. Irita and Todi Pasko are my parents who had to fly with jetblue on Sept 10 and coming back Sept 13. The reason they were coming to NY on sept 10 was because their grandson was turned 1 yr old. You can imagine the happiness in their lives. Unfortunately this happiness didnt happen because the sept 10 flight was delayed from 6:40 pm to 8pm to 9pm and then 11pm. My parents didnt want to fly that late so they canceled and flew in sept 11 to lga airport. You can only imagine how dissapointed i was. I cried. I understand the weather was an issue somewhere in the sky, becasue here in ny wasnt that crazy, but my concern is that this thing had happened even in a sunshine day. The airplane from NY is ALWAYS late. I know NYbis a jungle where nobody cares, but we as people have lives to live and places to go. We are true loyal customers to Jetblue and to get dissapointed like this is really sad. Believe me when I say this: my family and I fly only with Jetblue. The other alternative is Delta. That’s it. You can really check your records to see how many times my last name has appeared on the jetblue customers list. My parents and I are very dissappinted on this last trip to Ny from Tampa, Fl.
My father passed away and I could not have my daughter fly with us since she was he only one without visa. When the visa came through, we had her fly alone. I really appreciate how the baggage service offer person and all others in the ground staff in Logan airport on October 5 2015 took care of my little girl and made sure she is handed over to my brother for her onward journey. Thank you Jet Blue .. Hope the management takes notice of this excellent crew you have at Logan ..
trying to make a reservation today and I see you are having problems with Website. Please call me on 410-279-3807 so I can make a reservation.
I have $300 voucher from Jet Blue for plane ticket.
Can I use this voucher for package vacation to St Maarten?
I am on JetBlue flight 938 was suppose to leave at 9:58. You flight attendance has a number of nervous people on the flight. They handled this buy rolling there her eye Lazette the next flight attending when approached to assist with a women signing songs and praying the plane said she had a condition and can not sit for long the flight attendant was Tina. I can not believe this service. They are unable to keep the passages calm. I would like to be contacted to speak with a representative about this situation.
Check in at Sacramento airport was a breeze with Dawn. Extremely professional,polite and knowledgeable. I consider her an asset to your company and she is more than ready for more responsibility a b day a natural leader. Please pass along my heartfelt thanks for an outstanding check-in and JetBlue will be my first option for travel. Please let her know that her outstanding service didn’t go unnoticed.
Check in at Sacramento airport was a breeze with Dawn. Extremely professional, polite and knowledgeable. I consider her an asset to your company and she is more than ready for increased responsibility and a natural leader. Please pass along my heartfelt thanks for an outstanding check-in and JetBlue will be my first option for travel. Please let her know that her outstanding service didn’t go unnoticed.
To Whom It May Concern.
November 2, 2015
I wish to go on record with this letter, which addresses a complaint against the Captain of Flight B6 514, from LGB to JFK; my ticket Confirmation Code: YUCHDQ. Date of flight: August 2, 2015.
My name is Mattes/Hans Alfred, I’m registered with your airline as special needs passenger; I had requested and was assigned Seat 1C.
The following incident took place:
About 12:46 (PDT) a food cart was rolled out to block entrance to the front lavatory, because a pilot had to use the lavatory. No problem! The reason I remember the exact time: Just by chance I had looked at my watch: it was 12:46.
The pilot, after using the lavatory, remained behind the cart, continually blocking access to the front lavatory, and started to converse with the flight attendant (a tall, thin, blondish, elderly female; with an “attitude”). My seat allowed me to overhear most of the discussion; she explained to the pilot what counted as an 8-hour day and what as a 9-hour day; the difference between staying overnight at home and staying overnight away from home, etc.
This continued for about 20 minutes. Unfortunately, I had an intestinal problem and needed to use the lavatory. I got up and told the flight attendant: “I have to use the lavatory.” The pilot interfered and told me with a demanding tone of voice, to use one of the back lavatories. I pointed to the green sign, which indicated that the front lavatory was unoccupied. He then rudely commanded with: “I’m telling you: sit down! I’m the Captain of this aircraft.” I sat down; while I developed a stomach ache. I don’t believe that, as a special needs passenger that I have to make an announcement to flight personal that I have diarrhea!
I have a handicap permit, issued upon the advice of my personal physician from the California DMV because I suffer from severe neuropathy in my legs and feet (I’m a diabetic Type II) and I have severe balance problems. If I have had to go to the rear lavatory, I might have either fallen or soiled my clothing.
After another 5 minutes had passed, while the Captain and the flight attendants continued their small talk; I stood up again and told the flight attendant that I really had to use the lavatory. She replied that I wasn’t even allowed to stand up as long as the cart blocked the access and the “Fasten seatbelt sign” was lit.
Finally after another 5 minutes of small talk (obviously to prove a point as to who is the BOSS) adding up by now to 25 minutes, the Captain finally decided to go back to the cockpit; then the 1st Officer came out to use the lavatory. After he came out of the lavatory, he took a bottle of water and went back into the cockpit. Needless to say that I was really upset; I had timed the whole incident: for about 32 minutes the front lavatory was blocked, denying me and other special needs passenger access to the nearest lavatory.
Do JetBlue and FAA regulations allow a Captain or a pilot to be absent from the cockpit for an uninterrupted length of time (total absence from cockpit by the Captain was just about 25 minutes), especially since we have had encountered severe turbulence not too long ago, and according to an announcement, we were expecting more to come? Keep in mind the Captain was absent from the cockpit only to “shoot the breeze” with the flight attendant. Another point of irritation was the arrogance with which he conducted himself, like: “I AM THE BOSS AND YOU BETTER DO AS I TELL YOU!”
Does JetBlue tolerate that your personnel’s private whims supersede passengers comfort?
Incidentally my wife, sitting in 2B, was afraid that the Captain might call the police on me; which caused us to have severe arguments after we’d landed, which put a damper on our entire trip.
As a side point, the passenger sitting on 1A (an Asian woman) asked the flight attendant for a fork; she had to wait 45 minutes before the fork was given to her; for 45 minutes we had no cabin service.
What is the purpose of this letter?
I want a written apology from this arrogant Captain!
I further hope that you establish rules as to the length of time the front lavatory should or can be blocked from special needs passengers use.
If I do not receive this requested apology within 30 days from the date of this letter, I will take the following actions:
1) Inform J.D. Powers and Associates of this incident.
2) As a disabled person, I am to receive special consideration, which were ignored and/or denied while flying JetBlue. Based upon your response and action taken, I will notify the California DMV, informing them, that my rights as a registered disabled person were deliberately violated;
3) Inform the FAA that your Captain was 25 minutes absent from the cockpit for no other reason than small talk. Personally I feel it is irresponsible for a Captain to leave the cockpit for such a long time for no pressing reasons.
I have flown with JetBlue for a few years and basically I have always been satisfied with their service, I want to give you the opportunity to resolve this situation.
I trust that I will hear from you within the next 30 days.
Hans A Mattes
On August 05, 2015, I arrived at Kennedy airport for my JetBlue flight to Barbados I decided to take the late night flight because I had to work in the morning, I was in line outside for checking but was told after I finally got to the front of the line that I had to join the line inside because I was paying for an extra bag in cash.
I hustle my way inside and waited patiently to reach the counter, only to be told by the attendant the carry checking for my flight had just closed, as the 90 minute time period had just expired. There was no prior warning of such a closure and it was even suggested to me I could travel but I would have to leave my suitcases with all my items behind. I demanded to speak to a manager and a after about five minutes a guy came and confirmed the baggage gate had been closed.
I stood in disbelieve thinking I had spend the extra time at home checking in online to avoid such a disaster.
Thinking quickly the attendant suggested that I could reschedule my flight for the morning flight 9 hours away, at a cost naturally of $50. I had to return to my hotel and pay for an extra night and taxi fare back to the hotel and another fare back to the airport in the morning. All of these extra expensive could have been avoided if there was a simple announcement for those traveling to Barbados to come forward.
I had to comply with what was requested if me because I had a job hopefully to return too. However I was and am still not please with such negligence.
I was so upset with this airline and the way I was handled that I was going to leave it alone and not write this letter. Knowing the bad experience I had who certainly not make JetBlue my airline of choice. I was speaking with family members and friends who encourage me to write this letter.
Because of this disservice I was given a warning letter by my employer, require to work overtime without pay. I have spoken to my lawyer who has stated I am entitled to a refund of my ticket and extra fees which I had to pay, because the error was due to your company and the lack of staff at the terminal. I am requesting such before any action has to be taken against this airline.
I’ve always use JetBlue when traveling. On October 30, 2015, I was traveling from jfk to montego bay jamaica on flight 1679. Upon my arrival in Jamaica I notice that my tsa approved locks were missing and my suitcase where the locks should be was broken. Some of the items in my suitcase was also missing. I need some explanation on what really happens.
Flight 1967 from HPN to PBI was delayed due to a Westchester County employee painting the interior of jet way? I was also disappointed with the wheelchair service. I arrive 2 hours early to be able to board the plane early as not to slow down boarding. 1st at gate last to be boarded (wheelchair boarding) by time I was boarded the bins above my seat 1D was full, I could have moved my bag to the back, but had it moved underneath again to help the unloading. Unfortunately seems other passengers our not as considerate. Just wanted to let you know, otherwise everything else with Jet Blue was excellent.
Flight 1967, made up lost time at HPN only to be struck on runway at PBI for 38 minutes and counting Only Jet Blue !!!! Great flight crew, terrible terminal staff.
On my return flight on 11/10/2015 flt. 114 I had ben assigned seat 6c. Upon getting to my seat someone else was sitting in it. 6A was husband, 6B was dog and 6c was wife. The husband looked at me and said sit oveer there, which was 6d. When the stewardess came by I said my seat was 6c. I was ignored. Now I would have appreciated someone from gthe airline speaking to me beforehand, which would have been fine as I did have a seat. Also, I should niot haave been told by the other passenger where to sit. Also, I was informed on my flight 113 dogs were not allowed to sit on the seats, which I understand so why was this dog allowed a seat. I have a service dog and she sits on my lap. I would like to know the companys rule on this. I had also paid for seat 6b as my daughter was coming with me but a medical problem at the last minute she was not able to travel with me. I would appreciate your answer on this.
Due to a medical condition that I unfortunately required I try to avoid all stressful situations. I researched your policy on one-way tickets to Mexico by calling your customer service and checking with them. I even asked the lady I spoke to to check with her manager. She was pleasant and I was confident in my decision on buying a one-way ticket. She offered to sell one to me but told me there’s a $25 charge to buy it over the phone so I opted to buy it online. I have flowing to Mexico several times in the past couple monthswith one-way tickets and have not had a problem. I arrived at national Airport in Washington DC where I got my ticket and boarding the airplane with no problem. I would’ve thought if there was an issue they would have stopped me there. I had a layover in Fort Lauderdale and when I went to the counter to ask a question and then checked my ticket they automatically got extremely defensive. I told him the situation with me calling customer service and honestly I don’t think he cared. I called my wife at work she asked her friend who works at the consulate and was reassured that Americans don’t need a return ticket. Regardless I was treated horribly I told him about my medical condition and my need to avoid stress so I don’t have a seizure. They treated me like a criminal I have never in my life been so embarrassed and belittled. I’m an educated man retired military and a contractor at U.S Homeland Security. I honestly think the man at the counter was power tripping and he made your company look extremely unorganized and simply put the worst customer service ever. Even if he was right and I doing to get a return ticket they should’ve stocked me in Washington national airport. They didn’t offer me anything not that I require anything but knowing my stressful situation he could’ve at least asked me to go sit down and relax while he looks into the situation. I stood at the counter for over 45 minutes. I would love a phone call from someone in your company. I also called the one 800 number and ask to speak to a manager and she was extremely disrespectful and I don’t think she could give a crap regarding my situation.
I travel on the 2nd of Dec 2014 to FortLauderdale to Jamaica
when i reach my destination everything in my suitcase was wet
so i stood at the line going thru immigration complaining about
my luggage did not get an answer so i to wash everything when i
reach home I was so piss off and i said i would not trvavel again
with this airline i have travell so much time with jet blue
please tell me something because i want to travel this year but
dont purchase a ticket yet frequent flyer!!! carmen
I would like to complement Randy from true blue he lives in Salt Lake City and resolve a problem very efficiently last evening. I commend him for how he handle the cold and how he solve my problem. He should be commended by Jet Blue
I want to highly praise the service I received today by Dina, Agent #17663.
She handled my issue very professionally. She cleared up the issue I was having online with booking and also a credit I had and could not apply. She’s an excellent employee and she really made my day!
Kudos to Dina!!!!!! GREAT JOB!
I am currently in flight 507 normally I purchase the extra room in addition to my $500.00 ticket fee I usually pay to fly to whee In red to go. Today however I about 100.00 in luggage fees so I bought a regular seat.
There are about 8pr 10 seats of extra room open the flight I asked if I could sit on one and was told no. In the meantime a “friend ” of one of the attendants was allowed to move along with a football player. I spend about $5000.00 per year On blue and I think this kind of treatment to certain people us unfare to me
hello, I fly (or pay for family men=mbers to fly) at least 50,000 miles a year with Jet Blue. I have never filed a complaint with Jet BLue or any other air line. However, my experience on December 4th left me and my girl friend baffled and angry. We flew Jet Blue from Boston to Sarasota, Flight 741-Gate C 21- To make a long story short, the woman taking tickets, Sylvia, could not possibly have been more rude or arrogant. My girlfriend, Melissa Murray, (as she always does) had a tennis bag and a carry on. She also had a purse. Sylvia literally pushed the bag aside and said” you need to check this” We asked why. She said “because I said so”. I asked why, if she had two personal bags, she couldn’t carry them both on? She said, “she has a purse, that is 3, an you are holding up the line”. I asked if we could put the purse into her carry on and she said no. I told her we always brought the same travel bags to Sarasota and have never had a problem. She said “you aren’t getting on that plane with those bags”. I was shocked. We relented and then, as we literally walked to the end and arrived where we would check a bag, we turned around and she had followed us! We checked the bag. Then, her and her supervisor, walked to our seats, I assumed to apologize, and then essentially interrogate us. There was no apology, just a smug smile. Again, this is the first, and hopefully last, complaint I have ever made to an airline. I respectfully expect a response and action, should you consider me to be a valued customer. David Barcomb
Doing the right thing is apparently the wrong thing to do.. Concerned that my back pack might be too large I paid to have it checked. Foolish me. Bags larger then mine were brought on board and there was an announcement that larger bags would be checked for free. I did the right think while those who did not were rewarded. When I brought this to the attention of customer service they told me essentially “too bad for you.” I have to think twice about using your airline again
My first experience with customer service was over the phone. I was inquiring about a possible change. She kept interrupting me while I was still asking the question. She answered as if she was annoyed that I didn’t already know the answer. My next encounter was at the gate. Again, kept interrupting, not letting me finish before she tried answering the question. Again having the attitude that I should already know the answer. Some people don’t fly everyday…like myself, maybe twice a year. I didn’t meet one JetBlue employee/flight attendant that actually cared about their job or their customers. JetBlue and their employees could benefit greatly from a book I recently read…it’s called The Nordstrom Way
I honestly will never fly jet blue ever again. I travel several times throughout the year and have had several issues with Jet blue at the long beach airport but today’s experience will be my last with them. I’m writing this from the airport terminal as we speak because my flight has been delayed for the 6th time (seriously I have 6 emails of back and forth times that my flight is suppose to leave and each email is adding 40 minutes) it’s absolutely ridiculous! I have had to speak to several agents who can’t seem to tell me why my plane is this late and gave nothing but attitude when I inquired about the inconvience. Then to top it off I’ve taken the same carry on bag for several years, from this same airport no less, and today all of a sudden it doesn’t fit and they charge me to check it. Meanwhile, you have delayed not only my flight but a very important meeting that I had to attend today. I asked the agent who so rudely demanded I check the bag for some type of compensation for this HORRIBLE inconvience. He goes on to tell me that “Jet blue” doesn’t compensate even if the issue is their fault. I could have flown spirit airlines if I wanted subpar service and late flights! Jet blue has definitely lost my families business.
My SNQOIT confirmation number for a flight that I was scheduled for this morning at 6:20am to Hartford, Connecticut Brady International Airport. I was headed home before the holidays with my small dog (Jack Russell Terrier). Well I made it to the check in counter and I was informed that my dog could not travel under the seat in his little dog bag/carrier because of his height. He weighs 14 pounds 2 years old and I have traveled numerous times with him and never a problem from Jetblue staff until today. I missed my flight to be with my family for Christmas, however my luggage did made it to Hartford but my dog and I did not thanks to a supervisor on duty named Vanessa giving me a hard time. Ms. Vanessa said I can call the police because that would be cruelty to animals putting him under the seat in front everyone in line, I lost all interest in flying at that point and suffered an anxiety attack due to the stress and being all morning on the phone with Jetblue trying to find a solution to the inconvenience of not being able to board and go home for the holidays. It was frustration at that point and my luggage no where to be found, I had to call my son to pick me up because I was not feeling well due to the aggravating experience. I have always chose and flown through Jetblue and I recommend it to family and friends very highly, don’t let one person ruin your reputation for being rude and obnoxious to customers. Luckily, I was able to get credited with no penalties and because my dog is my mortal support since he was 2 months old and I have emotional disability I can get a letter from my doctor and present it to your staff and dog flies free and with no hassle. I found this out not by Ms. Vanessa but when I called Jetblue directly so again I approached Ms. Vanessa and she specified it has to be from your mental health provider or else I will not let you board. Well I am going to get the letter but from my physician so my dog can travel with me but if she gives me a hard time then it will be an official complaint because I was in tears all morning from the stress. I decided to write to you to express my frustrations this morning. Ms. Vanessa expressed that I had decided to travel without my dog ‘oh No I do not’! I have included a picture of my dog, he likes to sleep on the plane.Once again, I have great respect for Jetblue and I plan to use your services in returning home to Connecticut real soon and I hope my trip will stress free and hassle free.
We just arrived on a flight from JFK
To Fort Lauderdale flight 1701.
Our family had four seat. We have been flying with jet blue for 10 years since we bought our place down in Florida
I got on the flight and the whole row of TV didn’t work. I was told that they couldn’t fix the problem but would give us a voucher . Reminded the crew about it never received the voucher . Existing the plane said something and they said go on line. This was so disapointing for the crew and your airlines. Don’t say something you can’t offfer.
I do not think that a bag size verification is necessary on a return flight. I will think twice before ever booking a flight anywhere around the world. @JFKor anywhere. 0 stars.
Not flying JetBlue anymore.
That was a racquet, I want my bag charge refunded. Bags twice as big as mine and the exact model bag only a different brand were allowed in the overhead bin.
Even though I had checked in online, I was told to go to full service counter at JFK airport in New York There were only 3 counters and each one was spending 20 minutes on each customer moving mouth more than hands. They were very rude. I was running out of time and yelled to speed up. One of the rude told me to go to “drop off” counter. There, a Jaximin (very unusual name. Short hair African American woman, 5 ft 2, medium built) made me go behind the counter to take my huge suitcase onto the belt while she watched!! When I told her that no other airline would never do it, she talked back “well, this is JetBlue.”
This is so unbelievable that my family couldn’t comprehend . Her name may be a little off because it was so unusual, but she worked around 6 pm on January 5. Needless to say, I will spread the word.
Re curbside checkin
My wife uses a wheelchair assist for flying Jetblue. We did curbside checkin. In JFK we were told to cut the line when the attendant saw she was using a cane. In FLL she was told to cue up at the end of the line. What is the Jetblue policy? The line was more than 15 minutes long.
Your customer service was great as usual, but the plane came down so fasr that my ears were in bad pain and my wifes actually started to bleed, the dr. ,said that her eardrums were punctured, shes in constant pain and can barely hear.please correct errors like this from happening in the future, ty Howard Henderson
to whom it may concern this is to complement stewardess Linda on flight 1171 New York LaGuardia to Fort Lauderdale she was absolutely outstanding as was the crew you are lucky to have her please see that she gets this compliment
I know the front Stewart was a fellow named Theodore so I think the one in the back with Linda but it was flight 1171 on January 13 excellent
“A Trip from Hell”
I have always heard of other people stories never ever thought this would happen to my Husband & I.
I booked a trip through CheapOair.com on April 6, 2015 they referred to booked us with Jet Blue I booked a trip way in advance, for my Husband Birthday on December 31, 2015 I made our plans for a day ahead December 30th.
I called and follow up a month before to CheapOair.com they mention the time on our Itinerary was changed by the Airlines from 3:5Opm to 5:20pm I mention why was this changed without no notification they mentioned this was the Airlines doing.
On December 30,2015 we arrived at the Airlines at 4:OO pm was checked in at 4:30 pm, through security we arrived at the gate to be informed by a member of staff he mention to us all that was flying with JetBlue to Las Vegas Flight #188, whom would like to hear the good news first or the bad news we all mention we would like to hear the good news first he said the good news we here at Jet Blue would like to Thank you, for showing up on time and picking Jet Blue to fly out to Las Vegas the bad news is your plane is delayed to 8:00pm, but the worst case scenario it can be delayed to 1:00am he said sorry, for the inconvenience we have only one food voucher we asked the Boarding Clerk at the gate have they heard anything she mentioned nothing I mentioned if we go to get something to eat we will not miss our flight she mention they would announce it over the intercom stay close by so we went to eat and return back at 8:30pm she decided to call they mentioned the plane was delayed they need to repair a part and they should be there around 10:00pm we waited the clerk mentioned the plane is delayed until 11:30 I called our Hotel in Vegas to let them know so we wouldn’t lose our room at the Palms Place Hotel & Spa, their Representative mentioned she has noted our booking of the delay, but if no arrival at 2:00am,would be considered as a No-Show I mention this to the Clerk at the gate she mentioned the plane was on their way so we continue to wait its now 1:00 she now mentioned the plane had returned back to Las Vegas due to the plane had to be defueled so it going to be delayed a hour more I called the Hotel Representative said they had the information in our bookings we would be charged for a late bookings our cut off time would be 2:30pm we continue to wait the Jet Blue Clerk mention an announcement the plane is still delay we only have one plane we tried to contact Virgin Air, but all their planes are booked due to the Holiday the plane is now delayed until 3:00am, and there still no guarantee at that time every one now stared to get upset we waited to find out the plane is still delayed is now leaving out at 5:30pm we was so upset that we asked for my money back. so I called back the Hotel the Reservation Department is not answering a person answered, but they is not located in the reservation department I trying back and forth the clerk that I spoke to mentioned, due to the Holiday they are very busy in that department, for me to called at 8:00am in the morning I called the next day to find out that we was considered a No-Show not only my Husband had to enjoy his Birthday at the Airlines we lost our room at the hotel they couldn’t do anything they mention we need to talk to the Jet Blue Airlines.
I spoke to a Representative at Jet Blue they mention we will be reimburse, but for the Hotel we need to send an Attachment with the information to the Jet Blue Email Us including all information of the Hotel amount with Bank Statement stating the amount I paid.
My question is how can I get reimburse for the Hotel we lost out on?
Please contact: Sherita Pearson
I have left my old carrier long ago and became a frequent flier of jetblue. Ever since then, all I would do was tell everyone I know and post on social media how fantastic jetblue was because of the extra legroom, nice seats, t.v’s at each seat, free snacks but MOST OF ALL the free checked bags. I find it disgusting that you became like all the other airlines and squeezed every last penny from us with bag fees now. The one thing that always kept us coming back to jetblue, you have taken away from us. What’s even more unacceptable is the fact that jet fuel is at historic low costs. Until you bring back the free checked bags or lower the air fares to compensate, we have no problem at all finding a different carrier. It’s a shame when your greed causes the loss of many customers. . Let me know when you come to your senses and we will all fly jetblue once again, but until then…BYE BYE!!
I hope you can be of help.
I am writing because I had two less than satisfactory experiences on my recent Jet Blue flight
1. A member of your flight crew on Flight 2766 from RSW (Fort Myers) to BOS (Boston) on Friday, January 15, 2016, offered me a voucher for a future flight because of a faulty audio/visual component in my “More Space” seat – seat 14B.
After she offered it to me, she indicated near the end of the flight that she’d return to collect my contact information. But soon thereafter, the pilot announced that he anticipated turbulence and asked the crew to remain seated until landing.
As you might know, there were tornado warnings (and three hits) in Fort Myers that day, and several flights were cancelled or delayed. I was originally booked (Confirmation BWBHFX, Ticket #2792138178848) on your flight 466, scheduled to depart at 12:04P. That plane was diverted to Fort Lauderdale and after several hours with no word that that plane was on its way, I called Reservations and requested a seat on another flight.
I was grateful to get a seat on 2766, but was very disappointed when I tried to watch the available movie to learn that the control panel at my seat wasn’t functioning. Your crew member said she had been made aware of it and offered to provide me with “a voucher”.
2. When I landed in Boston I needed to wait for my luggage which did not travel with me on the plane( I was told that was not possible , that luggage always had to travel with the passenger.
I collected my luggage and when I returned home and unpacked all of my clothing was wet. It seems my luggage must have been left out in the rain for quite a time as my clothing was wet through to the middle of my bag.
So I’m writing to ask that you process the voucher for me and consider compensating me for the broken seat panel and my wet clothing. If you need anything further from me to validate the “complaint” please let me know. In the meantime, thank you for your help.
On January 10th, 2016. I was on the flight 1048 from Dominican Republic – Fort Lauderdale, and I had the worse treatment form the flight attendant Ari. I was in seat 18D, and my neighbor decided to place his bag of alcohol in the top compartment, which Ari (the attendant) in a very rude manner told him that he cannot put the bag in the top department and that it needed to placed them under his seat. As Ari was walking away, I told the gentlemen that it was very rude of her and a very poor customer service to talk in the tone of voice she used against him.
My comments were directly to the passenger, not the flight attendant. Ari did not liked my comment and asked me if I wanted to be kicked out of the plane because of my comments, and proceed to call security to escorted me out of the plane.
At no time did I act or say anything to be considered as a threat or disrespect to any of the passengers or the air crew, my opinion was about the rudeness and poor customer service I witnessed by the flight attendant and that is not threat or excuse to be asked to leave the plane and lose my flight. If the flight attendent cant control her temper, perhaps she should consider other employment.
I am requesting a Spanish speaking customer representative to contact me via my cell phone at (850)866-3214 any time during the day.
Good experience flying in but a family emergency came up (a serious one) and jet blue decides to charge me $120+ a person! That’s outrageous! I understand if I wanted to travel back for leisure then yes but $120 for a death in the family? I’m going to cancel my up coming flight and use that money to buy air line tickets and still save $50. Never again will I or my family will use these scammers
My experience with jet blue was not very good. I flew with jet blue on January 15 2016 from Jamaica to fort Lauderdale.the customer service was not polite and inconsiderate to my questions and concerns. My flight was to leave from fort Lauderdale to Philadelphia. After all the delays I did not have any more of my prescribed medicines I missed work and the food I traveled back with had to be thrown away. When I asked questions the customer service was rude and did not think it was their problem as I was told. I will not recommend jet blue as a good airline to fly with. I’m very disappointed
To whom this may concern,
I recently booked/traveled a trip with friends to Playa Del Carmen Mexico and while our trip was amazing our flight situation could not have been worse. Thursday, our flight there was delayed for over 3 hours. Now I am sitting on my plane ride home to New York as we speak and still have not got off the plane (flight 852) when my flight was scheduled to take off at 4:30. We did not leave Mexico till close to 8 PM on a flight that did not have air conditioning for the first hour of the flight and did not have tv till the last 1 hr and half of my trip. I can honestly say this is one of the worst airplane experiences I have ever had. This was the flight from hell. To have both my flights delayed along with other issues was literally the trip from hell and want to be compensated for all these issues. When I pay full price for tickets and am delayed both ways and do not have proper Amenties that I paid I expect someone to be held responsible for these issues. JetBlue is a major airline and this felt like this was amateur hour needless to say I am highly disappointed with your services. Please advise.
My flight from Richmond to Boston at 1:45 was cancelled yesterday. I was rebooked on a 4:55 flight. When we finally boarded we were surprised with pizza for all on the plane. The pilots and attendants passed out the pizza with a thank you for our understanding of the situation, this was great customer service.
Gate agent in jacksonville named dennis treated me disrespectfully. My phone did not produce my boarding pass for some reason. I bought an even more space ticket in order to board early. He made me go back in line amd go back to ticket counter to get a ticket issued. While i was waitong my phone produced the ticket image. He made me go back to the back of the new line in order to be boarded. When i told him that did not make sense he treatened me with that in would not go on the flight. I have never been threatened like that. I went back around. Extremely dissappointed in how i was treated and threatened. Young man who became prideful and authoritative. I expect an apology from Jet Blue
Hi, I would like to change my payment for this trip. This email is express written notification prior to 24 hours cancellation. I tried calling but your phone line is busy. I could not do this transaction on line.
Best, Rudy Magyar
I have a flight going to Orlando Florida out of New Yorks JfK airport. We were due to leave at 3:49pm but kept being dlayed until So far 1:19am many flights going to same destination after us have left i just do t understand how our flight keeps being pushed back i am traveling with a cheer team which may now miss national competion. I was also was only recieved a bag of chips and can of juice after waiting over 11 hours. It is very frustrationg to spend unnecessary money and time at an airport and not the destination you have planned. I am very disappointed in the service we have recieved and will have think twice of ever useing or recommanding jet blue again
Thank you for th $50.00 credit for flight 673 out of Boston on Feb 5th. That was a great gesture for all of us on the 12 hour ordeal.I don’ lame you for the storm Nd the crew was great.
That said, I do have other concerns about the experience:
1. All of the mobile chargers at your gate 36 at Logan were out of order. In fact a entire row of seats in the waiting area was not plugged in at all.
2. I like to read on my flights. My reading light was out of order. Obviously no one checked to see that each seat had a working light
3. In the rear of the plane, one of the restrooms was also out of order with a printed sticker informing customers it was not operational. Since we spent hours on the runway waiting for the snow to let up this was really an inconvenient situation for a significant number of passengers.
These above failings are out of character for a pretty consumer friendly airline. To say the least at the waiting area and more importantly on the plane there was no attention to detail.
My husband, father and I were recently on JetBlue flight 1731 leaving JFK on Friday the 5th and I am writing to you because I am absolutely appalled at the service that was provided.
After being delayed nearly an hour in the airport due to weather conditions, we were then told to board the plane where we continued to sit for an additional two and a half hours on the tarmac.
If the pilots and flight attendants knew that the aircraft would require de icing, why would they ask us to board the plane only to have us sit there for nearly three more hours?
About two hours into our delay aboard the plane, I kindly asked the flight attendant if she had any snacks for my diabetic husband. Her answer to me was that there was no food on the place but she had some chips if I wanted. I graciously took the chips while asking if there was food for purchase as I was hoping for a healthier option from one of your EatUp boxes. Her answer was only chips. An hour later she came through the isle with the boxed snacks like the one I had asked for earlier in the morning. Clearly lying to me.
My family and I fly quite often and usually on JetBlue as I’ve always favored your airline, though I have to say that after my experience on Friday I will be hesitant to book future travels on JetBlue. I have never in my life been asked to board a plane while being delayed for so many hours and then being withheld food. I’m disgusted!
Not only did I miss three VERY important meetings due to the delays, but I feel as though my family and I were mistreated by rude, lying flight attended on a mismanaged flight. My family and I hope and expect to be accommodated for our awful experience on your airline.
Friday (feb 12th) I flew from buffalo to jfk &missed connecting flight due to buffalo snowstorm. Had a 12 hour layover until next flight. To kill some time I visited the Air Space lounge at 9:55am and spoke to a young lady with black curly hair working the front desk. I told her I missed my flight and had to wait until the next one, 12 hours later. She suggested that I leave the airport, take a $13 bus to timesquare & explore the city (for my 1st time ever!) She offered to hold my carryon for me while I was gone & said she would tell her relief shift person about it. I returned @3:30pm to find 3 TSA officers, (2 women & 1 man) tearing through my carryon right at the front desk for anyone to see. I said “excuse me, that’s my bag”. They then scolded me for leaving it unattended.
I explained my situation & how the nice young lady from the morning shift encouraged me to leave it, she said it was going to be safe there & “people leave their bags with us all the time”. They continued for 5 solid minutes telling me that they “never” hold bags. I added that if I would have known it was the slightest issue, I wouldn’t have left it in the first place. I apologized profusely(although I was just following the previous girls instructions)
Dark skinned manager with short hair(also standing with the the TSA officers) was the MOST stern with me. He said he tried calling me ‘all day’, however, he called the number on my luggage tag (which is my leisure cell phone)& that phone was dead from exploring the city for hours. (When I charged & checked that phone, he only tried calling 2 times & never left a voicemail. I only answer unrecognizable numbers on my work phone)
Fast forward to the flight. The on flight entertainment wasn’t working properly on my seat (seat 2D) and when I asked for 2 snacks instead of 1(I was hungry after the 12 hour layover) I was given attitude from Jaclyn. The pilot was super friendly and funny too! When we landed I had a bag under my seat with souvenirs, and I completely forgot about it until I was at baggage claim. The girl with a thick austraillian accent paged on the walkie talkie and they said they would hold my bag for me at my gate.I had to retrieve a “temporary gate pass” and go back through security, which is a whole other story in itself.
(I only had my purse that needed to be ran through security, which I accidentally still had a 3/4 empty mini Dasani water from previous flight. I got called up to walk through, stepped on the designated footprints stickers, put my hands over my head and waited. I am deaf in my left ear and did not hear the young man tell me to walk out, so I stood there an extra 10 seconds longer. He was extremely rude to me because I didn’t follow his commands. I was then told to stand and wait for results (all normal procedure) until the lady standing with me said “what the hell are you wearing? You got stockings, leggings, leg warmers, shorts on…” I said dumbfounded “No, just a dress with leggings that look like a knit sweater” I lifted them up so she could better see. She then yelled “girl, yo’ outfit wack” with a COMPLETELY straight face. Meanwhile, another TSA agent had already found & disposed of my water AND a small 2oz container of perfume, that had made it through security countless times. I didn’t even argue because I was so rushed to get back to my bag.)
I finally made it back to my gate and told the lady I was there to pick up my bag. She looked at me like I was crazy and I had to describe it to her in detail (size, color of bag, writing, what was inside) she then pulled it right out from behind her podium.. she had it all along. I thanked her up and down and booked it to meet my fiancé who had been circling the airport waiting for me. In the truck, I opened my bag only to find that 3 of the 6 souvenirs were missing. (An ashtray and 2 magnets). I travel JetBlue frequently and have never had complaints, but this was a travelers nightmare.
I have been waiting a full day for my standby flight, then non working employees, cut in line to get seats..then to know they have taken seats. This in front of customers. It was my turn on the list..then suddenly no more seats. When i asked, tje answer was that im not priority because i work for another airline. Yes.. i work in an MRO taking care of JETBLUE AIRBUS A319,A320 IN PUERTO RICO. I do hard work to ensure and to deliver a quality product and this is how Jetblue treat us?. Is a shame for Jetblue to have this type of conduct disregarding customers needs. Now..to wait 4 more hours if there is no more jetblue friend employees.
I just recently flew jet blue from Ft. Lauderdale to JFK and then home to Buffalo. Our experience in JFK was undesirable to say the least. I understand things happen concerning the weather and flights can be delayed. That was not our issue, although it didn’t help much. We just wanted to inform you that a jet blue employee named Ken at terminal 18 was very unprofessional and disrespected my wife and myself. He not only wouldn’t help us find a bag that was lost, but was also extremely rude and nasty. This encounter has no doubt left a bad taste in our mouth w/ jet blue, and we will no longer be choosing your air line. We hav already recieved $75 compensation vouchers which we would like to thank you for, even though we still will not be using them. Thank you for your time in this matter.
As I pen this email, I have been standing in the customs line for 90-minutes. I have been on route since 12:30 am with my 70-year old mother and 12-year old son.
We arrived at Kingston, Norman Manley airport from 1:20 am for our 4:23 am flight. We boarded a little late on flt 960. As we were in seat 2, we were one of the first ones out.
To my surprise we had to wait for over one hour for one piece of luggage. The first two came out by about 8:35. I tried to stay on the line while my son and mother tried to wait for that last piece of luggage. I had to step off the line as the other patrons were upset.
I do not want to hazard a guess as to why so many other flights came in after and they got their bags and it took us so long.
I am do disappointed in this poor service. Will seek s more efficient airline for my travel.
Dear Jetblue/Trueblue Customer Service,
I hope this message finds you well.
I took following flights with Jetblue partner Emirates on the following dates and requested these points after my flight was complete. On Feb 8th 2016, as result my request was rejected. Then I talked with Jetblue/Trueblue customer service representative for 1hr and 10 mins (SHe put my call on hold for total 35 mins) to request my missing point. At the end jetblue customer representative suggested me to contact Emirates and tell them the problem, so I did and emirates recommended me to contact jetblue since i have trueblue account with jetblue.
Please look into this matter and it’s not fair to waste my time unnecessary.
Flight details: Flight number: 0232
Booking Class: J (Eco)
Departure Date: Nov 29th 2015 ( Washington IAD to Dubai)
Flight Details:Flight number: 0506
Booking Class: Y (Eco)
Departure Date: Nov 30th 2015 (Dubai to Mumbai)
Flight Details:Flight number: 0231
Booking Class: Y (Eco)
Departure Date: Feb 2, 2016 (Dubai to Washington IAD)
Flight Details:Flight number: 0509
Booking Class: Y (Eco)
Departure Date: Feb 2, 2016 (Mumbai to Dubai)
Hope to hear from you soon,
I am extremely upset about my whole experience between Jetblue and Expedia. When you are affiliated with a company, you should be on the same page. I have always used Southwest in the past. I was elated from what I had heard about Jetblue service. I am sorry to say that I do not concur, at this point. I requested a change of flight from Expedia. At that time she just connected me to you. The representative was cordial. She told me that there would be a cost difference I’d I were to switch. She did have my confirmation #. I opted to call back. I called back today and received a different response. All in all, I spent over 3 hours of my vacation time without any resolution. My confirmation # is cswomo. I was looking to change my flight to Saturday, or a later flight on Friday. Your assistance would be greatly appreciated.
Thank you, Lorrie Loffredo
I have been at LGA airport 2 hours before departure to Orlando. My departure today was at 1:30pm arrival at orlando 4:35. I was bomped from gate 4A to gate 3A. Now departing time is 2:06, arrive at Orlando at 5:25 flt 1199.
Jetblue was the best airline there was. Can believe u have me waiting more than 3 hours before departure.
Dear Sir or Madam,
Re:flight change fees
I have been a loyal customer for many years. I am a true blue rewards member and I have the JetBlue credit card…I have a few trips planned this year. I recently had to change a flight to a few days later because of an unexpected event…I don’t understand why I need to pay the difference in fare price… It’s same flight same location just two days later… It’s bad enough I have to pay a change fee of 70.00 per ticket . I would greatly appreciate it if you could honor the price when I booked it and only charge me the 70.00 per ticket… I had to pay for 3 tickets an extra 500.00 is a lot of money .. Anything you could do would be appreciated… Thank you for you anticipated cooperation.
Sincerely Gwen Chipkin
I returned to my home today after spending 11 days in beautiful St. Lucia. The trip going was absolutely wonderful. I was treated wonderfully by the air and ground crew on a very comfortable flight. In spite of the length of the flight, the crew members did everything possible to make it nice. However the return trip home was totally HORRIBLE! I felt as if i was treated like a criminal, from the time I checked in to fly home in St. Lucia. I was not able to check in online. I was told to check in at the airport because there was a problem. At the check in desk I was told I would have a thorough TSA check. I was directed to a back room where every item was taken from my suitcase and golf bag. Every item was examined. The bags had to go through an X-ray machine while empty and EVERY ITEM was examined and repacked. Before leaving that airport I was searched a total of 3 times. When left New York I was searched more than other passengers. When I left San Francisco I was taken to a room that said authorized personnel where they did another search and asked me to remove my back brace support that I was wearing since I have spinal stenosis. When I reached the departure area to have my ticked scanned to board the plane I was told I had to wait because of a notation on my boarding pass. I asked what the reason was and was told to JUST WAIT, “THE PLANE ISN’T GOING TO LEAVE YOU.” I waited there as the 3 people at the desk spoke among themselves and the young man made a call to the TSA inquiring what should be done with me. I WOULD LIKE TO KNOW WHY, WHY WAS I DETAINED ALL DAY AND OVERNIGHT ON MY FLIGHT1
You clearly do not listen to your customers – to have a supervisor say we will file your complaint but can not respond to you is ridiculous
I just watched Teo of your employees discriminate against the lgbt community and personal talk about them and ruin there travel experience . You may position yourself as lgbt friendly but it is no longer the truth
I was flight to santiago dominican republic on flight 637 and when we was on the plan they told us the we had to wait on the plan for 45min im flight in with jetblue for 10 year but this flight was not good because i rentar el car in dominican republic end the car left because i was late and i had to pay a taxer plus the rentar car im not happy
I would like to take this opportunity to thank you for providing the absolute WORST experience ever! We were booked on the March 20th 2016 flight 1001 from Buffalo NY to JFK NY. This flight was due to take off at 8:55 PM and it is almost midnight and there is no plane in sight. In fact the current estimate is for a 2 AM departure. For this we get some snacks, $20 meal voucher for airport food and a promise for $100 voucher to fly on a poorly run airline again!
What I find the most unpleasant about the experience is the lack of honest communication. Every person on the JetBlue staff had a different story to tell and none of the stories held up to even the simplest line of questioning.
In fact one of the many “stories” we were told was that our plane was actually repurposed for another flight which was at risk due to mechanical issues. If this story is true – why would you rob Peter to pay Paul? Not a good business model and definitely not one that considers customer satisfaction as a priority. It is clear JetBlue didn’t want to have to refund an entire plane to Orlando so they “delayed” the flight to JFK until they could get the plan back up to Buffalo again.
Another “story” was the weather was the issue causing the delay. Please note we live by JFK and our families were home telling us skies were clear. It is insulting that your organization thinks that it is okay to lie about the cause of delays and when we all have access to so much information. Why don’t you try being honest from the start with your customers so they can make a informed decisions about their travel plans?
Another story was that the original flight crew timed out and a new one had to be flown in which further complicated the issue and extended the delays. One would think JetBlue would have a better control on such an important thing like ensuring there was an eligible crew to fly the plane.
Had your organization clearly told us that our flight was going to be significantly delayed and offered to returned our money then we would have made other plans. If I knew right away I could have driven and we would have been home by now.
Your organization’s disregard for its customers cost my family a decent night sleep and will cause my 2 children to lose a day of school.
I honestly do not think a $100 vouch towards another “JetBlue Experience” compensates for me and my family forced to stay up all night and missing a day of school as a result.
I am looking forward to hearing back from you and what immediate actions your organization is doing to improve customer relations and communications.
Delayed 4 hours going to PBI. 6 hours on return . No explaination. Some token payment that comes in at less than minimum wage. Now trying to get me to take s Barclays award card. Laughable.
Ok I am trying to confirm my flight I am on flight 882 from St Lucia on April 10 to New York
We were flying flight 766 to new York march 25th at 215pm from the Cayman Islands and the television was not working. Who can we complain to. I and my wife took the plane. My TV was not working. Can we get a voucher.
Dear Jetblue, I am currently on flight 1099 which departed from Laguardia airport in NYC and is headed towards Orlando Florida. I love flying on Jetblue, is clearly the best airline in the industry, and my experience today has confirmed those feelings and amplified them. One of my favorite things about your company is the people that work for you are very, very sociable without being insincere. I witnessed something a few minutes ago that impressed me to no end. There are three women who are stewardesses on this flight, the tallest woman named Ebby did something that left me stunned. Let me provide you with some background. Flight 1099 was delayed due to a mechanical issue by one and a half hours. Passengers by and large were understanding, with the exception of one couple with their child. This couple were sitting across the aisle from me. Well Ebby was doing her job when this couple waved to her. Ebby walked over to them and they started asking her about what was going on with the plane and our arrival time. This is when it happened. The couple became incredibly rude and belligerent with Ebby. They were so rude that I became quite upset. What did Ebby do? She apologized to the couple for having a bad experience, she listened to their complaints and acted like a true professional by never losing her composure. She was amazing. Her seamless positive reaction to the absolutely vitriol displayed by this incredibly rude couple left me impressed and made me feel positive as well. I hardly write emails but I felt compelled to contact you and let you know. Jetblue has the finest people in the airline industry working for them and I continue to be a life long customer that believes in loyalty twords the company. If you can, pass along a message to Ebby. Let her know that I have become a big fan of hers and that her work was outstanding. Thank you, George
To Jet Blue
From Jayne and David Gumpel
Re: Our experience with Jet Blue
March 29, 2016
If ever the saying “No good deed goes unpunished” my story with Jet Blue fits!
Everyone has a reason they go on vacation so I will simply say life was stressful, my son was recently divorced, at 28 years old, and moved home and serious health issues continue to plague my family. Last minute I decided we could use an easy weekend at a full service hotel and unwind. I stretched my budget but felt it was worth it if not to just sit on the beach and meditate. I do not go on vacations and this was just three nights but meant so much.
We decide to go to Puerto Rico and to take carry on to minimize hassle. We decide that Jet Blue is the way to go. (great service, good on-time record, positive past experience).
At the airport one of the Jet Blue staff made an announcement that they needed volunteers to give up their overhead to make room. My son David thought that would be a nice thing to do and volunteered us. I told the Jet Blue rep that I could do that but I was worried because my bag had my cPAP machine in it. She reassured me there would be no problem. We gave up our luggage and flew without incident to San Juan.
You know, right? Yes, no luggage at baggage claim. We were told that it was not put on the plane but would arrive via Boston, by 7 PM. You can imagine our disappointment since we arrived at noon to swim and take advantage of the day. No bathing suits or clothes for that matter. But OK the Jet Blue representative assures us that by 7 PM our luggage would arrive and that she would call us and let us know the time.
No one followed up and we had to make numerous calls to follow up only to learn that again no luggage. Now it gets stressful. We have dinner plans, its Good Friday and nothing is open except the hotel shop. We have to buy clothes etc and do the best we can.
The only shop open was expensive and I had to buy my son a shirt for dinner ($279!) This was the only option, truthfully. We were told that Jet Blue would cover the costs but honestly I never paid $279 for a men’s short sleeved shirt in my life.
Still no luggage, no follow up. Now we are told, after numerous calls, the bags would arrive at 1:20 AM.
I simply can not sleep without the CPAP since I have severe sleep apnea. I had been up 24 hours now and tried to sleep but could not. I had a headache and paced the room.
We called again and again. The plane was now delayed until 3 AM and we were told they would call to notify us when it arrived and at 4 AM we were told the bags arrived but now we were told the bags would not arrive at our hotel until 10 AM or later. I begged the Jet Blue rep (I think her name is Jen) to send the bags so I could get some sleep. I told her to put them in a taxi and I would pay for that. I called customer service (somewhere in the Midwest?) and no answer. All of this now 1/3 of my vacation.
The hotel staff finally went to the airport for me at 5 AM and retrieved the bags.
No one from Jet Blue called us or seemed to care. I know in the grand scheme of life this seems small but to me it was really difficult and impacted my time away and my time with my son. By the time we were rested and settled it was Sunday and we left Monday on the 11:52 flight to JFK…..only to hear the Jet Blue Rep ask for volunteers to leave the over head luggage with them! Not this time!!!!
I would appreciate a full refund of our travel or credit towards a new trip. I would appreciate Jet Blue covering the cost of the stuff we had to buy to make the trip work.
I appreciate your kindness……these things happen but I want to feel good about this and you can help that happen. Enclosed are some supporting documents.
229 e 48th st
NY, NY 10017
914 924 1509
On a recent flight returning from Las Vegas on 3/29/16 flight 0778 I was extremely unhappy to find my video service not functioning at all. The entire row of monitors was not working and for a five hour flight I find this unacceptable. This is now the second time on an extended flight this has happened to me on your airline. I was given a fifteen dollar credit towards my next jetblue flight purchase and that is all. I am not sure if I will use Jetblue again. I look forward to entertainment on longer flights and if it not going to work properly I will choose another airline.
My husband & I travel Jetblue on every trip. We travel 2 or 3 times a year to the Caribbean & Florida. My husband can’t walk very far & needs a wheelchairs to get through the airport. Jetblue is always accomodating to us. They always get us the bulk head, which makes it very easy for our travels. The flight attendants are the best. Everyone we deal with are so helpful. We have flown other airlines, but Jetblue is the one for us. We already have 2 trips planned. One to Aruba this month & another to St. Maarten in June. We will be planning another for Aruba in September. Just want to say Thank You JetBlue. Connie & John Gherlone
I had a ticket banked 7 months ago and JetBlue says it expired in February. What the hell? First off, it should NEVER expire and especially not after 5 months!!!!
Every three flights I am delayed or troubled in some way. I am very loyal and annoyed I left an event early to make sure I am on time just to be told the airline is gonna change planes 10 minutes after take off time that is poor communication.
I also have to get into Phoenix an hour plus late and now need to pay $40 for a cab instead of having a family member pick me up.
I would love to see my travel delay history.
Very upset with Jetblues customer service. Waited on hold forever to reach someone and then the person was rude and could not hardly understand their English and vice versa. After that, she puts us on hold and heard her hang up so we had to call yet again and was told that flight could not be changed to come home a day earlier than scheduled even with an emergency without paying over 130 dollars. Will never fly JetBlue again and will never recommend anyone else to do so. Thank you!
Unreal day with your airline. We are going to miss a non-refundable bus service because your system was down. That’s not acceptable. We are sitting on plane waiting for a late customer. That’s unacceptable. My TV is broken. That’s unacceptable. I expect to be reimbursed for my bus tickets and a broken TV screen on this flight.
Arrived at JFK overt two hours before my flight. JetBlue did not have enough people to process travelers. The lines were horrendous. The TSA lines were better than normal. As we waited, JB personnel lied and said all flights were delayed. We missed our flight by a few minutes. Never again, using American or United from now on.
To be clear, the long lines were a result of Jetblue poor operations and had nothing to do with TSA. I’ll be using other carriers from now on.
I have an upcoming trip with JetBlue and am very sad to learn are flight dropped $20.00 a person an I am about 8 days to late for you to honor this price difference. If it was 30 days I could understand. But I use JetBlue all the time I feel I should be honored the discount. Very sad to learn about this.
Just spoke with kindest, most compassionate representative. Susan from Jet Blue, whoever you are thank you for your sympathy and understanding during our difficult time. It is kind people like this who make the world a better place! You made my birthday!
I had a really bad experience flying with jet blue. I was given a hard time for having a service animal . They told me my carry on for service animal was slightly to big and made me check the bag costing extra money(25$). This should be included in having a service animal. It actually folds down and slides under seat and my service dog sits on my lap. A few of the employees were extremely rude. They read my doctors note and passed it back and forth to each other and snickered about it. I thought it was very unprofessional and made me uncomfortable -It felt like a personal attack. This was during the check in process. However, The people on the flight were pleasant enough.. I don’t understand why this is permitable treatment to customers. It was the worst experience I’ve ever had. Kim Vaught
JetBlue is the Best airline experience I have had in many years and I have flown to many domestic and international destinations. The latest positive flying experience was on May 29, Memorial weekend, my mom was returning to Boston from visiting me in Chicago, we checked in at O Hare with Adrianne for flight 312 to Boston.
My mom is a little hard of hearing and Adrianne completed the paperwork that helps to inform security and other airline personnel, thereby making the security process less stressful for my mom. Adrianne went above and beyond her role/ duty in assuring my mom and I that she would have a positive experience. She offered to allow me to escort my mom to gate (mom refused the wheelchair service, too stubborn!) but that would prolong the sad goodbye.Adrianne assured me that my mom would be cared for. To help us both feel better Adrianne informed us that she would also be doing the boarding for the Boston flight and she would lookout for my mom during the boarding process. Adrianne followed through on all of the above. She has the positive attitude, assertiveness and leadership qualities that JetBlue needs to foster. JetBlue will continue to grow and prosper by investing in employees such as Adrianne.
I just got off flight B623 from JFK to LAX. The air conditioner was not working making life miserable for 6 hours. I just became a True Blue member last year and this was my first flight. I am extremely disappointed as I had heard great things. What was more frustrating is that the attendants said this was common.
Understand there are delays due to mechanical problems on flight 068 from Ponce to Orlando today, 14 Jun 2016…..the issue is that the bathrooms at the gate area have no water and they are both olmost overldwing with untimely and feces. We approached the JetBlue staff but we were only told to go outside and come thru security again. What type of service is that? They should contact the airport maintenance staff and push the issue because we have over 120 people and kids desperate to use the facilities for over 3 hrs already. Remember they recommend us to be 2 hrs early. Do the math for the biological system to send you to the bathroom. This is unbelievable. I should take photos photos and post them on social medial…… Please JetBlue, we need some help with both teams.
Hellow: this is my second time using this airline right I’m in fortlauderdale,they said flight is delayed because they just called the captain and he is on he’s way
That concern me look they didn’t have captain available then they said the plane have problem
Jet blue doesn’t provide a trust service;you are unprofessional
I never will use JetBlue again neither recommended ,and the way the treat customer like we are stupid;
Never use JetBlue
Jet blue is garbage
I’m in fortlauderdale airport
The flight is delayed first they didn’t have a captain available
Then plane with problem
Also lack of costumer service.
Our flight 993 to Colorado is being delayed over an hour because the flight before ours is late and still at our gate. This is ridiculous. There must be another gate somewhere in this airport to go out of What kind of compensation are we getting for this horrible service ?
Worst flight ever. Had a guest that was over weight and couldn’t fit in seat. Asked if I could get another seat and the flight attendants said for a price. Really, u have empty seats and u want me to pay more. What ever what until I call customer servic .
I am communicating with you to relate a recent experience while traveling your airline. I have made several trips to Ponce , Puerto Rico related to family illness. On my second trip on 6/10 I was scammed by Liberty Travel who told me that your fare for that midnight flight to Ponce was $349.90. I later on learned that they have taken a $100 fee without informing me. I think your customers should be made aware of this.
On my attempt at returning to N.Y. on 7/5 I missed my flight from Ponce. It seemed that due to power outages (which happen very frequently on the island) my clock did not have the right time and I got to the airport at 4:50 for a flight due to leave at 5:06. There was no Jet Blue personnel available so that I could not re-schedule this flight. I went to travel Plus who told me that I did not have any recourse but to pay a penalty of $162.88. I had already paid $254.28 for my flight on 7/5 plus 162.88 made my ticket cost $412.56 and to make matters worse ,I was told by the agent that the cost of the flight that day,7/6/16 was $200.
Now, do you think that this is fair treatment especially for someone who is grieving the death of a loved one? I leave this up to you to decide.
I will very much appreciate your response at your earliest convenience.
How do I file a formal complaint about my flight from fort Meyers to Connecticut. Flight 1640.
It was the longest and most aggravating flight I’ve ever taken. I want my money back or a voucher equivalent for future flights for both my wife and I.
I’m not sure you ever received this I found if in my “out” box. I know you didn’t really care as I spoke to a rep on the phone who gave me $ 30. Which in a million years couldn’t come close to my loss but I felt like sending this anyway because my heart is still broken……
I read that you are not responsible for jewelry etc but my bag had to have been opened and the jewelry bag removed. One ring was expensive and I know I should have had that in my pocketbook. That ring was given to me by my sons. The other items were not expensive but deeply sentimental. I only discovered today that it was missing. All I have done is cry. I had 4 generations of wedding bands. My great grandmother’s, grandmother, aunt and mine. They were very thin plain bands. It is only that they were precious to me. You must have cameras for terrorism security. Someone had to have access to my bag. We are not allowed to lock them so you should be able to keep them safe for petty theft. I had numerous Alex and Ani bracelets that were all gifts. Especially missed is one my grandson picked out for me when he was 3. He gave the clerk $2.50. To pay for a $38. Bracelet which I picked up the rest. He was so proud he got me a gift. And now it is gone because someone went thru my bag and stole it. These are not replaceable. An old ring that was my aunts mother’s. She was in World War I. Again no great value but I loved having that piece of her. Who can I call for help with this. I’m so upset with myself and who ever did this. It is not a matter of damage but of betrayal. I thought all of your employees were heavily screened. I really hope the person has a heart and brings them back.
Very very sad.
Paula Anne Owens
just to tell you .on our recent jetblue experience…we had WHITNEY ROLLE AS A FLIGHT ATTENDANT……FLIGHT 1141…HE WAS JUST GREAT…….KIND CONSIDERATE ..HELPFUL ,SMART…. HE DESERVES A RAISE …MAKES JET BLUE LOOK GOOD……..WE LOVED HIS SERVICE ..HOPE TO MEET HIM AGAIN ….ELLEN LINDENBERG
Flew from Long Beach to San Francisco 11-1-16. Flight was delayed by 2 hours and I could not make it to my appointment at ckgs in San Fran. I paid $60 for a cab there to see if they would still take me 2 hours late-they did not and rescheduled for another day. Counter gave weather related reason but pilots welcome announcement was a different story…he said the computer error leaving Seattle for Long Beach was not allowing him to take off. He apologized twice in his announcements.
Hoy se suponía que saliera a las 5:45am en un vuelo de Fort Lauredale a SJU vuelo 853
Llegue 1 y media antes del vuelo cuando imprimo mi ticket me dice que el vuelo está cerrado no me podía montar y me dijeron que llegue tarde es imposible ahora mismo estoy esperando a ver si me montan en el vuelo de las 12:11pm yo espero tomen carta en el asunto por qué entiendo no fue culpa mía. Muchas gracias
Johnattan Rivera Devarie
I called today in an effort to change my son’s ticket. Confirmation #KAOLSB. I was told that the cost to change the ticket would be more than what it would cost to just buy a new ticket. I had purchased the extra room seat and was told that although I would forfeit the entire cost of the ticket if I cancelled the reservation, I could have the $43 associated with the extra seat refunded to my travel funds account. The representative on the phone then put me on hold, while checking in back and forth, for 27 minutes as she struggled to figure out how to refund the $43. I asked for additional relief/compensation given this experience and was offered nothing. This whole process is ridiculous. I am a partner in a firm of 65 lawyers and will advise our firm of the inequity involved in this process and recommend that nobody fly JetBlue. Your competition is too strong for you to treat good customers this way.
I am on flight 19 from Boston to San Diego March 23rd and on my TV did not work. But the flight crew more than made up for the loss of entertainment. Lidsey and Cayci were upbeat, entertaining, personable, professionally and completely charming. This makes me want to fly your airline more over the others. I had a bad day, Lthough after spending time with these two enjoyable people made my day and flight so much better. Thank you for hiring great people.
Last Tuesday March 21st I flew from San Juan PR to Newark NJ on the 1:15 pm flight. Flight attendant Aaron was greatly appreciated. His service was outstanding and he never took a smile off his face. Thank you for a really great travel experience.
We always travel with Jet Blue, being that it was our first family vacation made it more exciting. Leaving JFK to TPA on 03/24/17 was not that great specially traveling with a 15 month old child. Our flight was delayed due to air craft coming from bad weather from previous flight. Coming back on March 31st our flight was cancelled due to weather which is understandable all though it set late fee with car rental and parking garage since we did not arrive until April 1st.
When checking our new flight out they had us leaving TPA arriving at Newark airport a 14 hour flight. I had a nervous break down can you imagine traveling that many hours with a 15 month old and to an airport you did not leave out of nor left your vehicle parked. I called jet blue immediately to fix this error. I was very disappointed after having such a wonderful vacation you just want to get home to reset from your trip and prepare for the week.
I am Dave Guertler & my confirmation code is MPOSPX.
My experience this morning with JetBlue was terrible. I scheduled my flight well in advance. I got up at 4 am & drove to the airport (which is ~45 minutes away), Parked & I discovered they cancelled only one flight from RIC to Boston – my flight, stating the plane was in Boston & had not arrived. I am not sure why they did not fly late last night or first thing this AM to Richmond- both cities have beautiful weather today. However they have 4-5 other flights going to Boston today. I was not one of the “chosen” persons to get a flight today 5/26/17. I had actually gone on web site before I left & it said all flights were sold out but none cancelled v
On top of this experience I was told I could get a refund &/or a ticket voucher from customer service person, Melissa Chateigre. I said I would like to talk with a manager first to see about other ways to Boston since I had a friend who serves in the military leaving to go to military training on Sunday.
Michael Penisston, manager shows up explaining the one plane did not arrive & he could not get me to Boston- I had checked before I spoke to him & United & American Airlines had flights today going to Boston but he said they don’t have agreements with other Airlines. I tried to explain my situation & he kept telling me he understood my situation (which he doesn’t & I would suggest training for him to use “I hear what your saying & or reflect on my feelings & why it was IMPT- at least being heard would have been nice. When I said I know a pilot who flew for JetBlue he began to offer a flight in a city 2+ hours away no help for fees, tolls, parking etc offered & the flight would not get in until late tonight & I would then have to return back to Washington D.C. to get my car.
However, the matter that caused me the most pain is when “Melly” -Melissa Chateigre, lied to her manager about offering me a ticket voucher for a future flight. Furthermore the manager was condescending & insulted me by saying she did not say it & he has to believe his staff. He later after I pressed him to contact JetBlue now but refused & said he can’t call the Gen Mgr & he would not get in until later. He did not offer to have the Gen Mgr call me.
I admit I was a bit irritated & had been up since 4 am. To receive the treatment & basically being called a liar, I left. He said he was only authorized to give a $50 voucher & said he really did not need to. I am looking to consider canceling my flight for tomorrow & rethinking my future trips with JetBlue. I have flown a few times with h you & as I mentioned know a Pilot, Mike, who lives in the Boston area (Situate) who is the next door neighbor to my friend who is in active reserve.
please can you send me confirmation number from fort lauderdale to port-au-prine august 17 2017 9am
Flight was good. Coming from Fort Lauedeal to Richmond Virginia, the bag handlers broke my suite case. The damage is visible and could have been avoided. I witness from the airport window the handlers throwing customers luggage. I would like to be reimbursed for my damage luggage.
I was issued a $20 refund on an airline ticket i had paid $540 extra on that was cancelled by jetblue. My mother had to drive 12 hrs to get me in new york city after not seeing me for so long!
The airline has sent me from person to person making this experience impossible.
I also purchased baggage insurance which my luggage was broken into, locks changed, and zippers missing!
I was offered a small bed in the basement after at least 60 people ahead if me were offered hotels!
They wouldnt let me cancel the ticket she had rescheduled me due to the fact i was jet lagged after flying from Africa! When i went back to confirm my cancellation after she had sent me on a walk to think about things she was gone and the line was even bigger! This is the worst plane experience i have ever had $20 refund does not justify this experience! I wish to further investigate this and speak with a more authoritative figure that can further assist me! This company has robbed me!
Compre un pasaje de Chicago a San Juan P.R. para mi hija para el 4 de Septiembre 2017 y en ningun momento mensionaron escala en Florida. Para mi era un vuelo directo. En el psaje mensione que mi hija sufre de ataques de panico y por lo tanto requeria cuidado especial. No estoy de acuerdo con el proceso que se siguio. y soy un fanatico de su linea aerea. que me pueden decir de esto.
Days we tried to get through. Three people trying to rebook the flight you cancelled due to hurricane. You called to cancel you should call back to reschedule. Cannot get through. Disney vacation prepared way in advance hotel dinner amusement park car rental 3 shows. Millions of phone calls because you lack WORKERS. FRUSTRATED TIME OFF FROM WORK. Help!!!Shame
My son died suddenly on 7/13/17 in Louisiana. I drove to JFK the next day put my car in park quick for a flight leaving at 2:40 pm for New Orleans. The flight was delayed then cancelled. I asked an employee in customer service to help me due to the circumstances . She made me wait an hour and then told me I was booked
On the 6:00am flight the next day. I wanted to see if she could get me on another airline, but she didn’t try. I had to wait for the shuttle to pick up my car pay for the day and then go home in traffic. My daughter had flown down there by herself from Boston and I had to call her. I got no sleep that night and then had a terrible fall in the airport and had to be put in a wheelchair to the gate. The swelling and ecchymosis lasted almost a month and I am not on blood thinners!
Under the circumstances, I cannot believe how callously I was treated on this sad and expensive trip. I am surprised at the apathy of the employees not only to a mother who had just lost her only son, but to a 69yr old respiratory disabled senior citizen by herself. I would hope that Jet Blue would compse a procedure that shows more kindness to someone in my situation.
I went to California with my children to visit my dad Then the children flew home after 10 days and I stayed to take care of my dad because he was having serious surgery to his back and I needed to take care of him My children and I fly round trip to California at least twice a year And I will be flying at least 4 times a year toi be with him We rarely have a plane depart on time and the crew at the podium never knows what the issue is One time we waited several hours only to find out that after working on the plane they ended up just getting a different plane. This most recent trip we were delayed yet again so ofg course i had to feed the kids and airport food is expensive my kids are 9 11 and 15 When i was returning from my trip on September 2 of this year i had a few hour delay again with no explanation and they were inconsiderate which is unusual for jet blue i would appreciate at least a 200 dollar credit towards a future flight all things considered i will be flying in early november
To whom it may concern
I had a horrible experience with customer service today
October 9th at 8pm till 8:45
The person I spoke with had no answers and was not helpful at all
Please send me another phone # that would be more helpful
My Oct. 7 flight on Jet Blue 69 from BOS to FLL would have been perfect if the broken tray table had not tilted and caused my drink and lunch to slip onto my lap.
Two out of three tables in my row were broken. Not flight safety items but not pleasant. Does anybody ever check them?
Jay M. Bedreick
I was wondering if you could give the Accounts Payable department E-mail.
I will appreciate it, thanks.
Unique Travel, representative of Sandals & Beaches Resorts.
I am writing a letter to the president/CEO directly!
There are too many problems to list here and then be ignored!
Melanie was very helpful and patient with finding out information for me. Thank you very much!
I want to make a compliment to a manger in the mosaic dept his name is Brandon. I had some problems with my mosaic status which was a complete disaster to due to a mistake on your part. Its solved finally after being on hold for 3-4 hours.Others told me things that would be done before my flight last week. It wasnt. The man Brandon helped me a ton. Hes number one. He took his time. He always reached out to me and made everything perfect. What a hard working guy and a gentleman. I give him an A+. Brandon is such an asset to your company. Wonderful man. I cant thank him enough. Just thought you should know. Thanks for everything Brandon…
My experience with the JETBLUE staff was extremely accommodating, courteous, pleasant, friendly, caring and helpful on a recent trip to St. Lucia from JFK Apr. 21-28 2018. I did have one inquiry after flight and I am following through with a JETBLUE representative. I have a compromised lung condition and travel with a portable oxygenator. This is a simple 110V pulg in device. I purchased an upgrade to First Class simply because it offered an electrical outlet connection. This 110 V connection would enable me to charge my portable batteries simultaneously while utilizing the oxygenator. Sounded like an ideal travel plan for my situation, however, the outlet did not give out enough wattage and therefore, I was critically low on air supply by the time we landed. The batteries have a limited time allotment of 2 hrs. each. The bottom line is that even tho an outlet is labeled 110V or 220V – the wattage can be drastically less, say like 75% – therefore, not giving out a enough power to charge a small device. I learned that each airline is different and if you are in need, you should find out before flying.
My wife and my daughter flew on jetblue flight B6 1736, on June 12, 2018 from Minneapolis to Boston to take Emirates Airlines to Dubai and then to Khartoum.. Jetblue agent at Terminal 2 of MSP issued them boarding passes to Khartoum, checked in their 6 bags (2 for each and 2 extra). The agent insisted that they have to collect their bags at Dubai, which is not their last destination, their last destination is Khartoum. They had no choice but to accept that. The agent indicated that some of the bags are over weight and we took some stuff out of them to make each bag 50 lbs or less and she let them in. Then she charged us $200 for each of the 2 extra bags and non of them was oversize or over weight. The agent checked the bags in to be checked to Dubai and not to the final destination which is Khartoum. After we argued with her that how come we need to collect the luggage in Dubai and not Khartoum and if we need to pay again for the 2 extra bags in Dubai, the agent assured them that just she them the receipts and you do not need to pay again. When my wife and my daughter arrived in Boston they checked with the Emirates Airlines to transfer their luggage to their last destination, Khartoum, but they said it was too late, and they assured the transfer will happen in Dubai. Again when they arrived in Dubai they, went to check their luggage out to be transferred to Khartoum. Emirates agent told them that as long as you have your boarding passes issued to Khartoum you do not need to transfer and that before the time of your flight Khartoum just come forward and your luggage will be transferred to the final destination, Khartoum. However, when they went to ask about if their was transferred they surprised them and that they must pay again for the 2 extra bags, for which they already paid in Minneapolis, or they will not be loaded on the plane and because they had no choice they paid again for the same 2 bags they already paid for them.
I called Jetblue customer service for 2 issues: 1. JetBlue over charged the 2 extra bags by charging each bag $200 and 2. they charged them on the same trip for the same bags twice, once by Jetblue in Minneapolis and again by the Emirates in Dubai. But the Jetblue customer service agent’s explanation for the first issue was not correct, because she tried to break down $200 charge per each extra bag as $100 for each extra bag and the other $100, because the bags were oversize or over weight WHICH IS NOT TRUE. NON OF THE BAGS WERE OVER SIZE OR OVER WEIGHT BECAUSE, WHEN CHECKED IN BY JETBLUE AGENT IN MINNEAPOLIS, BOTH WERE LESS THAN 50 LBS AND THE AGENT DID NOT MENTION THAT ANY OF THE BAGS WERE OVERSIZE AND STATED THAT JETBLUE CHARGE $200 PER EXTRA BAG.
For the second issue of double charge in Minneapolis and again in Dubai, the agent indicated that she cannot see Dubai charges in her Jetblue system, because they were charged by the Emirates and I will provide the payment receipts to Jetblue.
Now I am asking Jetblue to refund me the extra charge of $100 per bag, wrongfully charged in Minneapolis for total of $200 and the charges paid in Dubai.
Customer service/ management
Mechanical or Technical problems can always happen and cannot be always predicted or prevented ahead of time.
But every airline has the obligation to care first for the safety and wellbeing of the passengers.
On June 5, 2018, flight # 302 from Fort Lauderdale started boarding their passengers at 7:35 pm into a very hot plane without air blowing into the cabin. The working staff kept saying everything is ok and will be better as soon the plane start moving. (They then proceeded to insult me by asking me if this was my first time flying- I am 58, and fly many times a year with different airlines, including Jet Blue). However, this was untrue, as the staff was well aware, there was an issue with the air on the aircraft.
The plane was delayed, and after some time, one passenger got up and walked off the plane due to the hot conditions. She did this, despite the staff threatening her that she would lose her flight should she leave. Finally, after a half hour, we moved away from the gate (although the flight would be delayed for more hours). At this point, there was still no air. The temperature continued to rise in the full cabin. After more time passed, the staff then began to pass out warm water. Many passengers became loud and angry. A younger female passenger sitting nearby began cursing the staff, and demanded to get off the plane. I began to feel ill due to the extremely hot conditions aboard the plane. I began dripping sweat and turning red. I asked the male attendant (3) times, and the female attendant (2)times, for ice because I felt that I was going to faint. My requests were met with silence. The male attendant then came around with a bucket of hot water. I told him that the hot water will not help me and that I needed air and ice because I could not breathe because of the heat.
After 2 and a half hours I asked to get off the plane. The staff started to say that the safety of their passengers was their main concern, and one staff even noted the ill and extreme condition of the cabin.
Once we got back to the gate, we were taken off the plane, and were told to wait for another plane to come in. As it would turn out, they were not able to fix the air on the plane. The question is, why were we boarding a plane with broken air in first place? This was irresponsible, as the staff should have been able to easily foresee that this would subject the passengers to extreme heat and dangerous conditions. I have experienced many delays in my many years of flying. While delays can be frustrating, never had I felt that my well-being was compromised as it was on June 5th. To top it off, when it was time to board the second plane, the security guard called me out and asked me about being “loud” in the cabin. I told him about feeling sick, and he questioned me about why when I deplaned I didn’t ask for medical attention. I explained that I felt better as soon I was able to breath air and get some ice water. After everything, I was humiliated by being told I could not board the plane to go home. Instead I was given a 5am flight the next morning, which allowed me to get 3 hours of sleep.
My experience with Jet Blue was nothing short of a nightmare. I am truly disappointed with the way this incident was handled. It is expected that an airline will take appropriate action when the conditions aboard the cabin can affect passenger safety. I know that I am not the only passenger aboard flight #302 that felt this situation was handled poorly by the airline and staff.
This trip has drastically changed my opinion of JetBlue. It took 20 hours to get from San Juan to Reagan National Airport, arriving at 2 am. Too many conflicting versions; dead batteries in inbound flight from Hartford to weather problems. The staff in San Juan were courteous and helped in re-routing. After that it was all hell. After being re-routed through Boston, in the Just Ask Desk, we asked for food vouchers after many hours of wait and were denied. Today in the Reagan National Airport, I was forced to check my luggage by the nastiest staff (Hillary) I have ever met in decades of flying. Her negative demeanor is rare to see these days. She declined to provide her name when requested and simply responded that this was “none of my business”. When I told her I would never fly Jet Blue again, her response was “I don’t care”. She should be thoroughly checked by her Supervisors because she is not fit to deal with public. Between the unreasonable flight delays and cancellations and staff like Hillary, I am dropping Jet Blue as an option to travel.
RE: Joyce @ Ext. # 1131256 – Credit Card Dispute Resolution Team
I would like to commend Joyce (last name would not be released to me) who helped me with an erroneous hotel charge on my credit card. She spent a great deal of time with the hotel that was adamantly denying it was not a valid charge. She is extremely knowledge about the hotel policy regarding reservations, no show charges and cancellations. She never waivered in her pursuit to have the charge removed from my credit card. She is a tremendous asset to Jet Blue and this company should reward her for her tenacity while maintaining a polite and gracious attitude. Thank you, Joyce!
I had a flight going out of HPN to RSW Tues, 0831 am. I checked my email the night before and no changes. The next morning, I woke up at 6, took a shower and got ready and checked my email at 6:45 am. The email stated that there was a change in my flight. The airport that my flight was taking out of was now JFK instead of HPN. I had a car rental and also needed to return it to HPN that morning. The customer service rep that I immediately called after receiving this message could not give me any information. He also told me that I was too late to catch the bus that would be transferring customers of this flight from HPN to JFK. I then spoke to a supervisor that could not tell me the reason for the change of flight and transferred me to another supervisor who, after 5 minutes, told me it was because “of weather”. She told me I could change my flight, but not cancel it. I would not be reimbursed if flight was cancelled. I changed my flight for the next day, same time out of HPN. I then got in my rental car, drove to HPN to rent car for another day (111.00 extra). When I arrived at the airport, I saw a big black bus. There was a woman standing outside of it and I inquired about it. She told me that the bus was transferring people on my flight to JFK. I told her I already changed my flight because of customer service misinformation. She said she was sorry for misinformation, but it was too late. I had to call my boss (I am a registered nurse and work full time for a hospital) to tell her that I couldn’t come to work the next day. This caused a huge dilemma for work, and I don’t get paid for missing a day. I would like to be reimbursed for rental car and wages lost from misinformation from customer service and a change of flight from HPN to JFK? I fly into HPN because of convenience (I visit Rye, NY) and I pay more money to fly into HPN. Please advise.
Flight 2662 from Barbados on December 29,2018,customer service at departure gate was in complete confusion, could not get an attendant for my sister who was wheelchair assisted and had to push her part way on my own, gate number was changed at last minute and passengers had to rush to get on the bus. Not a very good experience for my first flight on JetBlue airways, thank God we arrived safely, however staff at Grantley Adams were friendly and professional, it appeared as though communication was the problem