Contact Jersey Central Power And Light Customer Service: Email, Phone Number & Fax

Contacting Jersey Central Power & Light Customer Service Center

Jersey Central Power & Light is an energy company that is a part of the FirstEnergy umbrella of companies. The company provides electricity to millions of customers throughout New Jersey. If you have a question relating to service, contact the customer service department by phone, email, traditional mail or through social media.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open Monday through Friday 8am to 6pm, EST. If you have an emergency, you can contact the customer service department 24 hours a day, 7 days a week.

Customer Service: 1-800-662-3115
TTY: 1-800-221-0479
Report an Outage: 1-888-544-4877

Mailing Address

FirstEnergy Attn: Jersey Central Power & Light Economic Development Department 76 South Main Street Akron, OH 44308

Official Website

Customers visiting the Jersey Central Power & Light website https://www.firstenergycorp.com/content/customer/jersey_central_power_light.html have the opportunity to create an account and sign up for service. You can manage your services, reach out to the customer service department as well as learn ways to conserve energy. The website also features information relating to service requests, outages and your account.

Social Media

Are you having difficulty reaching the customer service department? We recommend using social media in order to reach the customer service department. After posting a question, a customer care agent responded in less than 30 minutes.

YouTube: http://www.youtube.com/FirstEnergyTV
LinkedIn: http://www.linkedin.com/company/firstenergy-corp/careers
Facebook: https://www.facebook.com/FirstEnergyCareers
Twitter: https://twitter.com/jcp_l

Customer Service Email

We sent a message to the customer service department asking if the company charges fees to initiate service. We noted that the website does not offer information relating to fees and charges. After sending our message, we received an automated response stating the customer service department would reply within 24 hours.

Customer Service: https://www.firstenergycorp.com/content/fecorp/corporate/contact_us.html

Our Experience

Contacting the Jersey Central Power & Light was easier than expected. We called the hotline and pressed three (3). We waited less than 90 seconds before the agent answered the call. After the agent answered the call, we asked several questions relating to payment assistance programs. The agent explained the programs and even gave us the contact information for local agencies that offer assistance. This is what customer service looks like. When you contacted the customer service department, were your questions answered before the end of the call? We want to hear from you. Take a minute to share your thoughts with us in the comments.