Contact Jell-O Customer Service

Contacting Jell-O Customer Service Center

Contacting Jell-O Customer Service Center

Jell-O is a gelatin dessert brand belonging to parent company Kraft. The Jell-O brand was developed in the late 1800’s, but saw an uptick in product after the turn of the century. The brand became more mainstream and became a staple of the majority of households in the United States. If customers have questions or concerns relating to Jell-O products, you can connect with the customer service department through social media, email, traditional mail and by phone.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Corporate Headquarters: 1-847-646-2000
  • Customer Service (Kraft): 1-800-323-0768
  • Customer Service (Jell-O): 1-877-535-5666
  • Customer Service (Canada): 1-888-572-3806

Mailing Address

Kraft Foods Global, Inc.Three Lakes DriveNorthfield, IL 60093


Kraft Foods GroupConsumer Relations1 Kraft courtGlenview, Il 60025


Kraft Canada Inc.Consumer RelationsP.O. Box/C.P. 1200Don Mills, Ontario, M3C 3J5

Official Website

Customers visiting the official Jell-O website have access to products, recipes and the Jell-O Online Shop, where you can purchase molds and specialty items. If you have a concern about a product, the company suggests customers visit the Jell-O/Kraft FAQs prior to reaching out to the customer service department.

Social Media

In the event you want information relating to products, social media is exceptional. If you want to send a message to the customer service department and want a timely response, this is a different story. The average response time was more than 48 hours.

Customer Service Email

The customer support form on the website redirects to the Kraft page. Instead of sending a message to Jell-O, you are sending your message to the corporate offices. There is minimal information needed prior to sending your message. After completing the form, we addressed the return policy associated with the online store. The message we received after sending correspondence stated a live agent would contact us with a response within two (2) business days.

Our Experience

When customers contact the customer service department, the will have the ability to speak with a live agent in less than 60 seconds. You will not wait or have to endure a lengthy automated system. When we reached the customer service department, we asked several questions relating to food allergies and how the company process foods in order to avoid accidental contamination. The representative explained the process and addressed all of our concerns. We have to note the customer service team is knowledgeable about the products and procedures. The customer service team is one of the best in the business. What are your thoughts about your experience? Was your experience better than expected? Take a few minutes to share your experience in the comment section.

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200 Comments on “Contact Jell-O Customer Service
  1. In a recipe from a Jell-O Simply Stunning holiday desserts book, a recipe called for a 3.9 oz. pkg. of instant pudding. The box I had was 3.4 oz. Same size box I have always purchased. When did your company change the amount of pudding in a small box? I feel this duping the customer, as prices don’t go down, just the amount.

  2. I highly resent not being able to make direct contact to the Jello company. They have a marketting problem in Thailand. And, if it exists here, it probably exists in some other countties.

  3. I would like to register my distaste for your holiday ads featuring “Anything can go wrong during the holidays.” At a time of year when tragedies are more than horrific your featured a house burning and a man falling from the roof. I believe that this is insensitive to your customers who may have experienced such grief and no amount of Jello could make it better. Your company has a “family” oriented brand to uphold and I believe that you can do better than this.

  4. Jello pudding Commercial about the first day of school. Where the kids didn’t know he had to go back the next day. It is adorable and made me laugh. Good job!

  5. I would like to say how upset that I can’t find the Apricot jello
    anymore. For a while I could find it at Wal-mart, but now even they don’t have it . I have a great recipe using it that everyone, loves especially children. Are you not making it anymore?

    • I am unable to find the cook and serve coconut pudding, went to five different grocery stores yesterday. NO ONE HAD IT ON THE SHELVES! is this product no longer available except on line, I don’t need a case at a time. Please reply. Thank you.

  6. I called customer service in order to make a request about offering a new product. I did get a real person within a minute and she was intelligent and completely understood what I was suggesting. Very positive experience interacting with them.

  7. I want to know why do you use pork with your jello
    We can’t eat pork that’s why we don’t buy your brand
    Can you please make jello without pork

    • I agree with Hanna wholeheartedly.

      If Jello would produce the product without pork ingredients, I would buy absolutely huge amounts because I loved the one taste I got (before I knew it had pork), and I don’t like the non-pork product very much that other companies make. Many friends of mine have said the same thing repeatedly.

  8. I love your add of the little red headed boy who needs a double pudding cause he has to go back to school. Precious

  9. Hello,
    I just wanted to express my feeling about the jell-o key lime temptations! I think they are amazing! I want to try other flavors in the temptations. Is there any coupons that could be sent to me for that product? I would truly appreciate it.

    Thank you!

  10. Why are the Jello Pudding Cook & Serve disappearing?
    (in particular Banana)
    Many of my friends have noticed & are not happy. We don’t like instant.

  11. I am very upset that you have discontinued jello custard pudding in the box. I have bought years and it has been around a long time. I certainly would be very happy to see it on the shelves again.

  12. I bought your ready made Jello 4 pack recently. I thought it tasted much sweeter, much different than in the past. Ingredient: acesulfame potassium. Like high frurose corn suryp, I won’t be using that product anymore. Just can’t leave things alone, got to go cheaper but definatly not better.

  13. I opened the box of Jell-o chocolate cook & serve and the bag inside had a cut on the bag and when I shook to put into my pan on my stove the mix went everywhere. Again the box was not damaged. It looked like a cut about 3/4″ long. The scu # on the box 43000 20651 and I purchased at Market Basket, Rowley, MA
    Nancy Surette
    I was making a pie not happy that this happened; so I took the time to write about this.

  14. Can you get on the Peanut Butter flavored pudding. I’m sure it would sell real well. This house would buy tons of it.
    Thank you
    Dorothy Leurquin. 4-6-15

  15. Have been unable to find “Wild Strawberry” jello in grocery stores. Use this particular jello in a recipe named “Wild Strawberry Delite”. Is it available anywhere?

    Thank you for your time.

  16. Hello . I am wondering why you discontinued the pkg. of butterscotch cook pudding mix. That was my favorite. The instant is still available but it isn’t the same.

  17. I cannot find your cooked pudding products. I use the vanilla flavour in the summer with a lot of fresh fruit desserts (flans etc.) Please let me know if you still make the product and where I can purchase it. I WILL NOT use the instant mixes as their flavour and texture are not the same. I guess we pull out the old cookbooks and make the cornstarch puddings from scratch! p.s. my sister in Nova Scotia said they cannot find your cooked products so I guess you have discontinued the pudding mixes – WHY???????

  18. I know this is very insignificant but I just started to make a Key Lime Pie for our Forth of July dinner. When I had my boiled water waiting…I opened the box of SF Lime Jello and after tearing the small brown paper to release the powdery jello there wasn’t any jello inside the brown paper. Flustered, and frustrated is just the beginning.
    Mistakes happen in manufacturing especially when working with machinery.
    No big deal just a little disappointed.

    Linda Burton

  19. I am looking for a product popular in the 1960s and 70s that was called “Whip and Chill.” Was this made by Jello? If not, do you know who made it? Many of us would like to try and recreate the recipe if possible.

    Thank you in advance for any information you can provide.

    Jane Duval

  20. Hello,

    A box of chocolate pudding I recently purchased from a suburban Philadelphia Giant had a torn interior bag. It was dated August 16, 2016. I’m not sure if many were like that or what, but I did not eat it.


  21. You guys make it seem all candy land when really you people slaughter animals just for the cartilage for your “jello” it’s not right

  22. We have a instant pudding suggestion: Instant sour cream onion mix for dips,
    Instant Jalapeno Nacho cheese mix for dip; Cheese flavor dips; all flavors are made with two cups of milk. with the instant Jello marketing. Please credit us for give you the Idea. we ask .05% of sales for 15 years. Thanks

  23. hello I have been trying all sorts of receipes some from scratch some from ready to make . I am now 73 years old and have been frustrated by my many flops at trying to master TAPIOCA pudding through many many years.
    FLASH it finally happened I made fabulous tasting TAPIOCA and I am so happy with the results for my husband and myself./
    a giant sincere THANK YOU to the Kraft product called JELL-O COOK AND SERVE TAPIOCA
    shows you are never too old too give up on your TAPIOCA DREAM WOEW!!!!!

  24. I have always depended on the pie receipe on the boxes to mix the pudding for pies. what will the new cook do to mix it. why change a good thing????

  25. I have an idea to the maker’s of jello pudding snack packs you need to put toppings on the tops of the containers like the yogurts have that would be awesome

  26. recently i purchased a package of instant pudding, lemon, to add to my lemon – poppy seed pound cake. it took me a while to find it. i stood in front of that jello display for at least 5 min. or more….
    why have you changed your package design. in teeny-tiny letters about 2mm tall was the word “instant”; if i were designing the package i would put INSTANT in large letters so THAT A PERSON CAN READILY SEE IT! Actually, i would design a whole different package, with different colors, pictures, lettering, etc. when a person walked down the aisle they should easily be able to distinguish the two products: instant vs. the cooking variety

  27. I am sad to say, that when I opened two boxes of vanilla instant pudding to complete a dessert for a holiday luncheon – the pudding was banana flavored! needless to say, it did not work well for my dessert and I am very disappointed, and it has left me without a dessert for the luncheon.

  28. Very disappointed. I was making Napoleon Cremes for Christmas and purchased Jell-o vanilla artificial flavor instant pudding and pie filling. I like Jell-o brand because the color is brighter. The pudding was banana in the two packages I purchased. 23 oct 2017 DB06 00:11the

  29. Dear Jello,
    I enjoy your products. I find them refreshing, light and tasty. It is a good alternative to many fat and calorie laden desserts. Especially since I am seemingly always on a diet.

    What I find disappointing is that NONE of the flavors are natural and that the ALL have artificial colors. It seems that in this day you could create alternatives that are more natural in their look and flavor.

    Please let me know if you have any coming down the line. I have seen them made in more with alternatives that are very appealing.

  30. I find that your deserts are no longer real food. I will no longer subject myself to false colors or flavors. Please get into the current century where real food is expected. Thx.

  31. I just wanted to make a suggestion you guys should make candy’s that you can add to the pudding cups. I have done it with m&m and it is great. Thanks for a great product.

  32. I recently purchesed your white chocolate instant pudding mix for a receipe I was making.I was extremely disappointed,I didn’t taste any chocolate at all,it could have been vanillia you couldn’t taste any difference.No one I serviced it to mentioned anything about white chocolate.Very Disappointed! you have to go back to the drawing board on this one and put some flovour in it before too maney people try it because they won’t like me buy it again.

  33. Bonjour,
    Effectuant dans le futur une soirée ( jeune) avec vos produit nous vous demandons si il serait possible de nous sponsoriser pour la soirée en nous envoyant bannière et autres objets de votre marque …
    Elle s’appellera soirée australienne et nous utiliserons vos produit pour fait des jell-o shot
    Serait-il possible de nous aidez dans nos démarche ?

    Bien à vous
    Etienne bastien

  34. Dear, JELL-O company, staff
    I love your product so so much! Your jello idea is genius and delicious of course. I love making jello with my mom all the time, my favorite one is the blue one. It tastes amazing. Could you please send me some coupons? Thank you for being such a great company.
    (if possible, a response would be appreciated :))
    – Haley Nelson (age 11)

  35. The last four packages of sugar free chocolate puddings (cook) have not been sweet.. I think there was a problem.. I am a diabetic so need the sugar free.. I have been unhappy as I made pies in both cases and we were very dissatisfied with your product.. Unfortunately I have destroyed the boxes … sorry.. Thank you . Mrs Lowe

  36. I bought 4 boxes of vanilla instant pudding to make 2 double batches of cookies for gifts. They were ruined because the pudding made the cookies taste like banana not vanilla. This was very disappointing since everyone who has ever tried my cookies just loves them. Not so much with these. A big waste of my time and money.

  37. My mom tonight made jello chocolate pudding…after she was half way threw she stop I ask what’s wrong And she spit something out and it was 2FLYS!! Not even kidding.. I took pictures..just sick..yep she’s writing a letter as I’m doing this comment.. Where can up load pics.
    Sincerely disgusted

  38. I purchased you Jello Strawberry Creme Instant Pudding, when I went to use it there was a hole in the bag and very little powder left. End of the box had 06 Aug 2017 DB06 08:34

  39. I have not seen jello pudding pops for a long time. Are they still being produced. My kid and my friends kids ate them all the time. I’m sure there is a market for them if they stated coming back into the grocery stores.

  40. Extremely disappointed with Jello cooked lemon pudding for lemon merange pie filling. Consistency is all wrong, taste is wrong, and not enough to make a pie , no longer cooks to a sort of clear yellow, it’s looks like it has milk in it now.. No decent directions for cooked pudding … Only microwave. Yech !! Will not buy again !!!!! Recipe for lemon pudding changed AND not for the better … Have decided to make next pie filling from scratch. I have been using cooked pie fillings for years …. Won’t after this experience . Feel it was a waste of $$ to buy this product !!!

  41. I just bought Dulce de Leche pudding cups because it looked so delicious. It is NOT delicious. It has hardly any taste whatsoever. 45% fewer calories, 98% less taste. So disappointed.

  42. I would like to know if you can bring back the dessert WHIP AND CHILL? I understand it was discontinued because it was loaded with bad chemicals. It was very convenient as an instant mousse. I imagine in this day and age you can revamp the recipe to make a healthier version. I’m guessing it will be a hit with consumers.

  43. I have bought gelatin and instant pudding several times now and it is always leaking. Not sealed of cut or just not right. Packing is a problem that needs to be checked. This last box was sugar free DB061 246.

  44. Dearest Jell-o company,
    Please oh please consider bringing back the custard. It was truly the best custard in all the land. I miss it so very very much. Do you have any dusty old packages of it left on the shelves that maybe you don’t need that I could have? Or maybe you could just start selling it again? It is my favorite thing in the whole world and I miss it so much. It is very terrible.

  45. Hello,
    I tried the jello Creations dessert for the first time this past weekend. I was very disappointed. The instructions to make the pudding left the pudding extremely soupy. It didn’t set almost at all. So I was left with a groupie dessert instead of nice pudding desserts. I don’t know if anyone else has had a similar experience, but I was very disappointed. I’m not used to something of this quality coming from jello. Maybe take a look at the instructions and make sure that that’s the right amount of milk to add? Anyway, I just wanted you to know that after following the directions exactly, I was left with a less than satisfactory product.

  46. In March 2016, I purchased a 3 oz. box of Jell-O island pineapple gelatin dessert. When I opened the box, I noticed that the powder was not smooth. It was caked up and not looking the way the gelatin normally looks. When I smelled it, it had a rancid smell. Of course, I refused to eat it. I had bought it to use for a medical procedure I was going to have in June. So of course I no longer had the receipt to return it to the store. I am thinking this was a bad batch and someone needs to pull the rest of this particular product off the shelve. The number on the box is DB03 23:42 with and expiration date of 22 JUL 2017. Can I be reimbursed for this box of gelatin mix? If you contact me, I can tell you which store I bought it from. Thanks.

  47. I’m absolutely crazy about jell-o (The gelatin variety); having it after many meals and in between snacks.
    I also enjoy your chocolate pudding, though not so much the instant variety it doesn’t taste nearly as rich as the one that has to be cooked up and is well worth the trouble.
    However, as soon as I put the cooked variety in the refrigerator, the liquid begins to seep out and collects at the bottom of the dish or cup. After a day or two, the chocolate is sitting in a pool of chocolaty liquid, looks very unappetizing, and changes the taste considerably.
    Is there any way to reduce or prevent the seepage so the chocolate remains firm.
    Thank you sincerely …………………. Sam

  48. Why are you putting BHA in Jello. I dont want the answer to be that its a preservative because there are other preservatives out there that Dont cause cancer. Like vitamin E. So much for my Christmas Cheesecake

  49. called early today and asked if your products contained pork. The lady answered no, that they “use” too but not now ,but onlne it says you do. Do you???

  50. Please put the blackberry jello back in the stores I see most consumers want to buy it l do.let me know if you can do this I would really like to purchase some thank you

  51. I was disappointed with the Jello lemon merange pie Temptations. I usually eat the 4 pack chocolate or chocolate swirl. I love lemon pudding which I can not find in the Jello brand. So when I saw the lemon merange pie, I was very excited to try it. But it did not have a much of a lemon flavor, and left a very bad after taste.

  52. I WANT BLACKBERRY jello!!!! I’ve had a Blackberry Wine Cake recipe for years that I make with Mogan David blackberry wine. Every body loves it. Need the Blackberry jello.

  53. I have always liked Jello products, however, I hate it that you still have ASPERTAME in your diet jello.

  54. I purchased sugar free pre packaged jello and got home and opened them up and they are liquid. I will never purchase again.

  55. I used to buy your Jello pudding that was fat free, but now my local store no longer carries it. is there some way I can get them to carry it again? Or have you stopped making the fat free kind? I miss it. The sugar free ones don’t taste as good as they did.

  56. I have looked everywhere for, ” Lemon-JELL-O Cook & Serve,” Have you discontinued the Flavor? If not, would you please tell me where I could find it. I live in Riverside, Arlington Heights area.

    Thank you, in advance\

  57. I would like to know if you’re still making, Lemon Jello-Cook & Serve?
    If so, where might I find it in Southern California?

  58. For the first time in a lifetime of use I have been unable to get sugar free chicolate pudding to set. Three cups of powdered non fat milk doesn’t do it. What can be the problem.

  59. We regularly use the jell-o sugar free instant Jell-O but lately have had a problem with the inside package. Sometimes it is not completely sealed. This morning I started to make a one crust jell-o chocolate pudding pie and when I took the package out of the box it spilled all over the counter and floor. What a mess. It was very hard to clean up. I just wanted you to know there is seems to be a problem with the sealing of these packages. Also would appreciate receiving a coupon to replace this one. Thank you.

  60. Why can’t you make your sugar free Jello with Stevia instead of the poison aspertame that you use. Many people would buy it if you used Stevia. Same with diet sodas. We are finding out more and more that its a unhealthy sweeter. Please switch to stevia. Same with
    Any sugar free item, it’s so unhealthy

  61. Why are you putting gum based products in Jello pudding mix? What happened to basic ingredients you used to use? I recently purchased several boxes of sugarfree Jello pudding mix. I made some not knowing that their was gum products in it and experienced gas, bloating and pain. I then looked at the ingredients on the box and Xanthan gum is one of the ingredients. Guar gum, Xanthan gum, locust bean gum and more are being used in many items now and
    It’s hard to find foods including dairy and dairy substitutes that don’t have it.
    Please don’t add these gums to Jello. I cannot buy it any longer.

  62. Please bring back Americana egg custard,I have been on so many web sites looking for it and there are people all over the world looking for it.Please bring it back,you will not be able to keep it on the shelves!!!! Thank you

  63. Hello, I am writing with a problem I had recently with your Sugar Free Fat Free Chocolate Jello Pudding. I bought the large box so my grandchildren could make the pudding for a treat. When we opened the box, the inside liner was slightly torn and a good portion of the pudding mix had fallen out into the cardboard box. And it also fell onto my kitchen floor. I hope you can check to make sure this doesn’t happen again. The number on the box was 15 APR 2019 04 12 DB02 Thanks.

  64. I will quit buying Jell-o pudding. You’ve added Ca than gum and it cause awful flatulents and abdominal pain. Stick to simple ingredients like you use to do. I used to buy a lot of your pudding but not anymore!!

  65. 9/11/2017

    Dear sirs,

    I am a long time consumer of Jello chocolate pudding. Predating the days of Bill Cosby as your spokesman. My family probably consumes 75 to 100 cups a year. It was a good product to gain extra life out of milk that was getting old.
    I recently made 4 cups of chocolate and 2 cups of your tapioca pudding. The tapioca was good the chocolate was inedible. I am a good cook, but I thought I may have done something wrong. I tried again, making six cups, which is the amount I usually make. Again it was terrible, it was gritty and not as rich in chocolate, it tasted as if there were a spoonful of garden soil in each cup. I noted on the package you have changed your recipe. Somebody should compare the old recipe to the new one, if you had you would clearly see that you now make an inferior product ( read new coke, same great taste my ass).
    I guess I will have to either find a different brand or learn to make it from scratch.

    Vincent Craig

  66. Where can I get a lot of Apricot Jello.
    Can’t find it in the stores anymore & I have made an apricot & pineapple salad
    that everyone loves for years, but can’t find the jello now.

  67. I wish you would advertise your Simply Good Jello in the Midwest. It is a great product but none of the people in Kansas City know about it. It doesn’t have the coal tar dyes, it has natural flavors…It is great! Please please advertise here. The grocery store managers don’t even know about the product. I have students who are allergic to coal tar dyes and other junk put in our food. They would love this product. But you can’t get it anywhere because people don’t buy it because they don’t even know it exists!!!!! What’s up with that???

  68. I am wondering why you don’t make pumpkin spice pudding. I use it in several recipes and my family is disappointed that I can no longer make them. There are all kinds of pumpkin flavored products. WHY NOT PUDDING !!!I am very disappointed

    • I also have recipes I use pumpkin spice pudding for and i can’t find it anywhere this year. Very disappointing!! Are you going to bring it back?

  69. I would like to consume your Jell-O products but I have a few questions regarding your Jell-O products before I do. First I would like to know if any or all of your Jell-O products are kosher. Second please let me know if there are any animal ingredients, and if so which animals are they derived from?
    Third where do you source the “gelatin” in your Jell-O?
    Thank you so much

  70. Hello.. I would like to see Jell-o come out with more varieties of pudding cups. For instance.. Oreo. They are convenient for lunch boxes and it’s always the same chocolate or vanilla or mixed! Or s’mores which is chocolate. I vote for Oreo! Please take this into consideration and thank you for your time?

  71. I recently purchased two Jello pudding mixes. The Dark Chocolate Mounds and the Chocolate Almond Joy. With my first taste, I was amazed that I could taste salt in this pudding. I checked the nutrition information on the box, and it contained 490 mg. of sodium. I am totally at a loss as to why chocolate (or any pudding) would need salt, and especially such a large amount. I will not purchase this again. Two members of my family are on salt restricted diets, and I personally do not use much salt. Given the number of people in the US who must restrict sodium, and the number of people like myself who use only a little salt, I would hope that the Kraft/Jello company would seriously consider omitting the salt in pudding recipes.

  72. Hello: I cannot find Peach flavored Jello in several stores now in Las Vegas, so I decided to write to see if the company still makes it..I need Peach for a punch recipe and will substitute if I have to, but if you DO still make it, can you direct me to a store chain in Las Vegas that carries the Peach Jello? I have had no luck in finding it so am checking to see if it is still being made. Thank you.

  73. Has Kraft discontinued Jello “regular” cherry jello ready to go jello?
    I have only been able to find the unsweetened cherry.
    Thank you.

  74. I love Jello I use it every single day I only wish they had banana flavored Jell-O not strawberry banana just plain banana jello I would totally totally love it Yours Truly the jello lady

  75. Why didnt you leave the instant big on the box ..? I hate instant.. Grrrrrrr. 2 trip to the store because you dont care for your blind customers.. I am super mad.

  76. My father is a diabetic and butterscotch sugar free cook and serve is his favorite. Our problem is we can no longer find it anywhere. Can you help us?

  77. Please restore the instructions for making a pie with JELL-O Sugar-Free Instant Pudding and Pie Mix. These do not appear on the 1.5-ounce packet, and a Google search did not yield any recipes giving the reduced amount of milk. If anyone is reading this today, I would appreciate an e-mail with the correct amount of milk to add for a pie using the 1.5-oz. packet.

    Also, PLEASE change the sweetener from aspartame to a safer product – at least to sucralose, but ideally to a form of Stevia. Other companies have switched from aspartame.

    Thank you.

  78. In my note, just sent (see above), I meant to say “box” instead of packet on first reference. Some of your smaller boxes carry the pudding formula, but not your 1.5-oz. box of sugar-free instant pudding and pie mix. You have recipes for pudding pops and pudding, but nothing to tell me how much less milk to use for the pie, even though you still use the term “pie” as part of the product name.

  79. I can not believe that I can not find any jello pumpkin pie pudding, this holiday season! Why? It always sells out. Its selling on e-bay for up to $7.00 a box. I always make the cool whip pudding pie for my grandkids.

  80. Im writing because I can no longer find jello americana golden egg custard mix. this goes in my favorite pumpkin pie recipe.Is it still being made and if not please bring it back.

  81. called about cranberry flavor jello because no one never has it-have tried Vermont,West Virginia and now here in Fl- was told by 1 store you all quit making it to find out today jello say Walmart sells it but I could not even find a tag for it on the shelf-but they said it showed has been selling in the last 30 days-WHY ALL THE RECIPES CALL FOR IT IF NO ONE IS GOING TO CARRY IT-the young man was very inpatient with me and kept interupping me-so Rude!

  82. Question:
    Does the Pumpkin Spice instant pudding contain gluten. There doesn’t appear to be anything in the ingredients that has gluten of a mention of flour. I made cookies with it and don’t want to serve it as gluten free without knowing for sure. Thank you.

  83. Jello Brand back in 2003 you placed a recipe in our locate paper. It was called Cranberry Orange Dream, it has been a family favorite. Each year it’s gotten harder and harder to find Cranberry Jello. May question is where can I get it from?

  84. I️ had to throw away 2 lemon meringue pies yesterday, because the recipe is not on the side panel anymore. Please send me the recipe so my brother can have his birthday pie again?Too much water not thick enough ?

  85. Good evening! I am having a difficult time finding your Jello Pumpking Spice Instant Pudding. I use it in a delicious oatmeal walnut chocolate chip cookie recipe. I’ve tried several stores in the Portsmouth NH area but have had not luck. Can you kindly let me know where I could find it within a 25 mile radius of postal code 03844? Many thanks.

  86. I bought 2 jello products today that are on sale for 89cents in Whitman MA stop and Shop

    1 box says 03 jun 2019 09:01 D806 French Vanilla
    the other box is gone out of my home it is Lime Jello box and its about the same dating I hope you made it because I feel a little sick just licking a bit of it it has a real chemical taste

  87. I purchased a box of jell-o No Bake Cherry Cheesecake dessert. There was not 1 cherry in the package. It was nothing but a sauce but NO Cherries. Very disappointing.

  88. For Christmas I made a Diet Strawberry dessert, which consists of 2 packages of frozen unsweetened strawberries, one can crushed pineapple in its own juice, 3 bananas, 1/2 cup chopped pecans and sour cream and 1 LARGE BOX OF UNSWEETENED STRAWBERRY JELLO. I prepared the recipe as I have many times before, and the jello box had a very small pack of jello in it. I thought was small at time, but decided it was correct and made my dessert. It DID NOT set, has been made and in fridge since Christmas Eve morning, and it is still not set, juicy and runny. I think the box of jello had the wrong size of package in it. I spent all that money and cannot eat my dessert. Ann Cooper VERY UNHAPPY CONSUMER

  89. I have just experienced a very negative response from your representative. He refused to let me speak to a supervisor when he could not resolve the issue. I called to inform your customer service of improving/enlarging the “INSTANT”& “COOK” on the boxes of jello chocolate pudding for pies as my Christmas dinner dessert was ruined when we inadvertently cooked the instant! Please repond. Sandra Morrison

  90. I can’ find jeelo sugar free in saudi arabia mor than one year do you have distriburt in saudi with adress to contact!!
    Pleas help;

  91. I filed a complaint on the Jello Cheesecake product that I had purchased and was very please to get a quick response. They stated that I would be reimbursed for the item that was not satisfactory and it would come in the mail. I received theW letter dated February 8. I am not satisfied with what I recieved. I was sent two Manufacturer coupons for $2.00 off of the purchase of Philadelphia Cream Cheese, which does cover the item that I had the issue with. However, you are assuming that I want to buy Philadelphia Cream Cheese twice in the next year. What gives you the right to predict what I choose to buy for groceries. I had a problem with your product and had to buy extra items to use that and now you are telling me I need to buy an item I may or may not want. I feel a cash reimbursement is more appropriate.

  92. Wondering why is it so hard to find Lemon Jello . In Walmart, Publix etc stores ?????? Lots of ladies are complaining not on shelves as it used to be We Are in LaBelle Florida & Fort Myers

  93. Instant pudding tastes like ground up cereal w imitation choc. Poor flavor , poor texture. Does not compare w the cooked pudding. Will not b uy any further Kraft poducts as the nutritional quality does not exist. Wh y are you using gmo products?? Will be making my own from scratch and encouaraging friends and family to do the same. Not that much difference in the time to create.

  94. Just wondering if the Temptations Key Lime pudding has been discontinued. I have been searching in my area unsuccessfully. I hope not .. that was my most favorite JELL-O dessert. If you didn’t could you tell me if there are any stores in the Cleveland, Ohio area that carry it?
    Thank you

  95. You may want to check Butterscotch Cook & Serve 3.5 oz with date of 21 Nov 2019 19:37 D806. In the two packages I made today the paper containing the powdered mix was not sealed. The unsealed portion was exactly the same with both packages. I did not select another package at the grocery store that had powdered mix leaking out of it, so I expect the same problem exists with that one.

  96. I am disappointedthat you support Jimmy Kimmel for attack the First Lady first, she do not attack him. Many of customers are upset that you would support him. He has done so many hateful things. He not even funny. He show no respects for himself or anyone. Thinks he so cute. He needs shows respect even he may not agree with them. He has no kindness to his fellow men or women, you will be losing lots people that did buy your products. Please do Not support this hateful man. Thanks

  97. I disappointed that your product support Jimmy Kimmel . He attack First Lady,
    She did not attack him, he thinks he funny and he is not . He thinks he cute in what he does. He show no respect for people. He is man full of hate ,Thier is no kindness in him. Please do not support him. People are Upset and will be losing lots people not buying your products. Thanks .

  98. i have been eating orange sugar free Jell-O for many years but lately the orange is not orange and is flavorless. has the recipe changed I will not be buying any more of this product

  99. Do you realize that Stop & Shops have removed all your instant Lemon puddings and others as well? Guess I leave Stop &Shop and hope to find the products elswhere.

  100. We have had the same experience with 3 boxes of .6oz sugar free orange jello….all three had smelled like orange but look greenish in color….we were afraid to eat or even taste any of them….I did save the last box which is dated 04 Feb 2020…13:53 0801 or 0301…..they were all purchased at Wegmans in Rochester New York….we eat sugar free jello at least 5 times a week….it is a satisfying treat for us as diabetics….never had the problem before….what’s going in with quality control?…..thank you

  101. First I would like to say that I LOVE your jello cheesecake mix in a box which I faithfully purchase.

     My last trip to the store they did not have jello cheesecake kit. I read the boxes of the Jell-O pudding and pie filling cheesecake flavored 3.4 Oz box. It said that it could be used as pie filling. 

    I purchased 3 boxes of Jello and 2 graham cracker crusts. I made 2 cheesecakes. I followed the instructions on the side of the pudding box and I must say the pies were horrible!

    I shared them with five other people only one of the six of us thought the pie was okay. The rest of us could not finish our pie. The taste was awful, the consistency was runny. It was nothing like the cheesecake which comes in the kit. 

    I was very very disappointed.

     I paid $1.59 per box of  pudding and $2.29 per crusr. I would like a refund. 

    Please call me if you should have any questions (559) 359-3635.

    Carlene Newsum

  102. “Sugar Free” Black cherry and strawberry jello are not sugar free. Well partially true they do no contain sugar per say, but they contain maltodextrin. Maltodextrin is very much more worse than regular table sugar. Make sure you read the labels.

  103. I am a diabetic cancer surviver. I use one box of sugar free JELLO each day. there more people like me who do not use this product. I do because I take a drug so I can. It is time to change this this product causes loose bowels. there are many products on the market now that will not cause this problem. SPLENDA IS ONE I FIND does not cause this problem. I don’t think it will take a long time for your people to figure out the change. I also don’t think it will cost much to change. it is a good idea to print SPLENDA NOW on the package, it is what we look for on most products for this reason. We will be looking forward to the change. THANK YOU A HEAD OF TIME, I KNOW THIS WILL BOOST SALES. PHYLLIS SCHON-GOLDMAN

  104. I bought a box of chocolate pudding, mixed it up it looked very chocolate. There was absolutely no taste never mind absolutely no chocolate taste.What did you do with the flavor??????????

  105. Hello, I use all your products and have been very happy with them all however one of your products did not work at all. This is true for the Sugar Free “quick set” recipe. I followed the directions as written but the jello did not jell instantly or jell even after leaving it in the refrigerator over night. This happened to me twice and I was not able to give my husband, who is diabetic and looks forward to his jello desert. Please check your directions again and let me know if you have any further suggestions. Thanking you in advance.

  106. long time customer of your sugar free products. purchased 2 packs of the chocolate sugar free pudding and they were split open. had to throw away. I purchased them at Jungle Jims grocery in Fairfield, Ohio. Had a sale by day of 1/16/2019 upc#043000 04208.

  107. In the last couple years I was able to find pumpkin spice flavor instant pudding. This year I can’t find it. Did you stop making it? It was the best in a graham cracker crust with cool whip topping. I’m so upset. I bought extra and kept them in the freezer for during the year. Fast easy dessert to whip up.
    I was sure I got it in Walmart. I’ve looked in several different one and not found.
    What’s the info please.

  108. I have been trying to fine your green apple jello since july i haven’t been able to fine it any where is it an seasonal flavor. How can i get the green apple jello.

  109. I recently bought strawberry jello and upon opening it there was jello all over the inside of the box. Of course, not knowing how much was in the sealed packet I through it away.
    This week I again bought more strawberry jello and the pack was leaking the dry jello in my grocery back and opening it when I got home ONCE again the jello was on the outside of the packet. So I again through it away!
    I don’t like buying things that aren’t properly sealed as I’ve no way of knowing if it’s from the factory or someone else, PLUS it’s a waste of money, especially when I’m planning on using the product for a meal.
    If this continues to happen I will no longer buy your products.

  110. I haven’t been able to find apricot jello, has it been discontinued? It’s the only flavor that I use for a jello salad recipe.

  111. Just a suggestion from an average house wife ! Would it be possible to print the instant jello packages with a larger INSTANT written on the package ? It is so difficult to find because it is written so small ! I’m sure everyone will appreciate this simple change ! Thank you for your good products !! Mrs. Gert Driesenga
    8219 Felch St.
    Zeeland, Mi.49464


  112. My boyfriend and I are on a low carb diet. Our dessert has been suger free Jell-O . Tonight we open up some Jello and there was a hair in our Jell-O. We expect more from your company, It will be awhile before we can buy your product. I don’t know if this number tells you anything but in the proof of purchase the number is J0Gs-4 Serve 04050027841500

  113. Why is it impossible to find the instant pumpkin spice pudding mix I see advertised everywhere with multiple recipes to use the product? Where can I get it, need in time for thanksgiving for sure! Please help!!!

  114. Where do I find the instant pumpkin spice pudding? Its no where in stores. Definitely need for thanksgiving recipes, where can I buy it?

  115. Hi danaI’ve been looking for blackberry jello everywhere for 2years? I live in Norco ca. 92860 . Please tell me how to obtain blackberry Jell-O.

  116. Hi I’ve been trying to find blackberry Jell-O for 2 years.
    I got everyone hooked on it, it’s my favorite. No one carries it. I’ve looked everywhere.
    I live in Norco ca. 92860
    Please help me?

  117. I purchased an OREO pudding to be one layer of my famous chocolate layer pie for Thanksgiving. When everyone bit into it they could only taste a strong banana flavor from the pudding. The kids thought it was a joke… big disappointment on our holiday! Will never purchase that flavor again.

    Disappointed chocolate fans

  118. Hey, I have some Jello ideas and I write cook and bake books. Can I do one of yours for the spring/summer please? I would like to sale you my ideas in other words which I am really good at. I can take lots of photo’s too.

    Amanda Jo Tyszko
    1208 SW 13th Street
    Topeka, KS 66604

  119. I also bought some berry blue 6 oz that was leaking jello from the box. I poured it into a bowl and found small green particles in it. The box lot is 16 Jan 2020 20:36 D802. I didn’t use the product but I do have pictures if you would like me to send. The package itself was not sealed properly. This should not happen.

  120. Hi I no longer can buy Jello custard in any store in Marshalltown Iowa. Always loved it. Wondering if you could send me a complimentary package or sell a few boxes? Thank You. Dennis Swanson 1202 Larkfield Ct Marshalltown, Ia. 50158

  121. To whom this may concern,
    Is there anyway your company can reproduce…your Jello Whip and Chill?
    I have so many delicious recipes that call for it and can’t find it ANYWHERE!


    Linda Novak

  122. Hello,I’d like to complain about you not sponsoring my friend yet. She has eaten over 50 of your jellos one fine morning ago and she hasn’t been asked to sponsor you. What is this? A democracy? No. This is hell. So all I ask of you is that you ask her to sponsor you or I’ll sue or boycott. Thank you

  123. I have been looking all over the last few years for the jello instant banana pudding mix. I thought it was just my local store not carrying it at first…..does jello still make instant banana pudding….I do not like the cooked one.

  124. I have been looking all over for the instant banana pudding mix. At first I thought it was my local store that did not carry it but I cannot find it anywhere. Does Jello not make the instant banana pudding anymore? I do not care for the one you cook. If you do not make it anymore why?

  125. Last week I purchased the eight pack of the sugar free black cherry jello. Two of the containers are cracked and the lids are half sealed. I can send you pictures of the two containers of you would like.

  126. I purchase Jello pruducts. Chocolate and butterscotch pudding as strawberry jello. I’ve bought this these products several times throughout the years and never had an issue. But for some reason they aren’t thickening properly. They’re all still watery even though I’ve followed the directionsamd have had them chilling overnight. I have a family event tomorrow and my only t job was the pudding and jello which I’ve never had an issue with into now. I predicated 4 each of these. Please help.
    Greatfully yours,

  127. I want to say, I am very unhappy with the product I find on the shelf recently. It is impossible to buy the cook and serve products in the smaller size.I have 2 lovely cook books and all the recipes fit that catagory. it is also hard to find smaller sizes for small familys can we have them back please.

    • Thank you so much for your sugar free jello options. My three-year-old daughter was recently diagnosed with type 1 diabetes and having this tasty dessert carb free has been a blessing during our storm.

  128. i was told by a friend that you make a cranberry jello althought she hasn’t seen it lately. if you do could you send me a sample i would like to try it in a holiday dish to see if it would work in a dessert that i would like to make. If not let me know where to get it

  129. AARRGH!! I just wasted $$ on a favorite family recipe because your #$%& boxes look too much alike, and I put yucky instant lemon pudding mix in it instead of lemon JELLO. I had even looked carefully, I thought, at the shelves because the display is so confusing. And now there’s no salad for supper, either!!

  130. hi, I was wondering if I could get coupons, I been wanting n waiting to get jello cheesecake when they had it a bogo deal and every store I went to was out n I couldn’t get any at all so I was wondering if u would send me coupons please n thks, my name is Kimberly touville and my address is 601 south 10th street cambridge ohio 43725

  131. Where can I find your pudding snack in sugar free Creme Brûlée rice pudding near Elmhurst, IL.? My local Jewel and Mariano’s does not have it.

  132. I just want to tell you my story. Our ice maker stopped working and we live in a small town in the mountains so I looked in town for ice cube trays and found none. I was commenting that in this day and age they may not even make them anymore when I remembered the jello Halloween molds we have and boom now I have the coolest ice cubes in town, lol. Thanks for your great multi use products!

  133. I love Jell-O!! Just curious were to find awesome coupons!! My family and I have many tons of different recipes! Some turn out not so good due to our lack of reading instructions! 😂 Otherwise Jell-O (Kraft) offers an amazing product that should be appreciated!!

  134. Hello my name is alisha colavecchio I live at 2197 barrett road ballston spa new York 12020 I was writing in Hope’s you would be abel to send me coupons for your jello products I thank you in advance

    • Bought my first pkg of temptations exp January 20 It was great lots of cheesecake and thin layer of jello. Now it seems the container is smaller and too much jello The. Jello is at least 1/2 inch thick. Really don’t want to pay high price or a cup of jello.

  135. Bought my first pkg of temptations exp January 20 It was great lots of cheesecake and thin layer of jello. Now it seems the container is smaller and too much jello The. Jello is at least 1/2 inch thick. Really don’t want to pay high price or a cup of jello.

  136. I have looked at several stores to try to find the cook and serve tapioca pudding. I can’t find them in Walmart, Winn-Dixie, or Publix. Can you tell me where I can find these are used to couldn’t find them in those stores says:

    I have looked at several stores to try to find the cook and serve tapioca pudding. I can’t find them in Walmart, Winn-Dixie, or Publix. Can you tell me where I can find these are used to couldn’t find them in those stores

  137. Why did you change the packaging for pudding so it no longer clearly indicates if it is Instant or Cook? People shouldn’t have to take it off the store shelf and look for the fine print directions to know if they have the product they really want.

  138. Where can I buy strawberry, resberry and orange pudding instant, also the one to cook? Thank you

  139. I just went to grab my Jell-o brand chocolate pudding out of the fridge and it sliced my finger open, a deepish paper cut. I grabbed a paper towel and held it over until stopped bleeding I went to grab it with my left hand a different way and it cut my palm but not as deep but twice as long. Little kids eat this chocolate pudding who have even more sensitive skin than I do an adult women. Could you please mention this management. If it just happened to me twice in a few minutes it has to be happening to others. Does the cold fridge make the foil that cut me on the top stiffer And razor like or something. Dangerous snack. 😢

  140. L can not find Jell-o tapioca pudding in a 3oz box any where.
    I make a orange Jell-o recipe with orange jell-o, jell-o 3 oz, box tapioca, and manadrin oranges and cool whip.
    If I can’t get the tapioca pudding 3 oz box , is there any I can sub to make this recipe, Please advise My grandchildren love this and I hate not to be able to make it any more !!
    Thank you

  141. I bought a pkg of peach sugar free jello & when I took it out of my grocery bag it was leaking all over the floor and counter as I was carrying it to the pantry! The inner bag was not sealed on one half of the sides. The outside box had no problems. It is marked 11 APR 2022 13.6 DB01

    I am having a harder and harder time finding cook and serve pudding as well!

    And if so many people want to go green then why are all you corporations making smaller packages? It causes us consumers to have to buy more to get the same amount and not to mention the prices didn’t go down any!

  142. I’m trying to get some jello banana COOK PUDDING! I live in Lancaster , NY. It’s in Buffalo NY. I have been looking in all the grocery stores and all they have is the instant pudding and my family only likes the pudding you cook and serve. Please advise me why it’s no longer available in Buffalo.

  143. I have use jello products f ok r over 50 years and I love them. I have one question to ask about your pudding products . Why hasn’t jello ever came out with strawberry pudding ?
    Here in the south it would be a big seller because strawberries are use all year long for strawberry short cakes . There is a world of use for a strawberry pudding . Such as strawberry fill pastry and it goes on and on for the possibilities. Thanks for reading this
    Shelia Lambert

  144. I am currently having trouble finding jello instant coconut cream pudding.
    I live in Northeastern Pennsylvania and the local store in Lackawanna and Luzerne County like Walmart, Redners, Gerritys, Shur Save, Redner’s, Wegmans do not have this product on the shelves.

  145. I purhased a 1.5 box of Jello sugar free vanilla pudding at Publix…it is NOW $1.65 a box. The package holding the mix was not sealed and the mixture was not usable..most of it was in the box or on my counter.

  146. What’s up with the jolly rancher Jell-O!!can’t find it in the stores.on line everyone wants to charge $3 to $5 a box that’s ridiculous. Price gouging is getting out of hand.

  147. I just bought your sugar free jello pudding and to my surprise there was freaking MOLD on the top layer.. How gross is that.. Not a happy customer!!!

  148. I have to prepare for a medical procedure that prevents me from eating anything red or purple. Unfortunately, the only flavor I found at the local grocery store was Lime/Lemon (which is green). Are there no other flavors from Jell-O that is clear or another color other than Red/Purple/Green?

  149. My local Walmart and dillons grocery only have alimited supply of jello products. some sugar free. What is happening. The Midwest loves jello. It’s a big deal. Bring back jello in many flavors PLEASE.
    Kansas lives JELLO

  150. Have you discontinued Cook & Serve sugar-free chocolate pudding? Please let me know if you have so I can stop looking. I won’t be happy, but at least I won’t waste any more time.

  151. I cannot find at any store here in Florida coconut cream pie cook and serve! Do you still make it? If not, I’m going to try to get it from another company thank youruth says:

    I cannot find at any store here in Florida coconut cream pie cook and serve! Do you still make it? If not, I’m going to try to get it from another company thank you

  152. Can’t find Pistaschio pudding anywhere. I live just outside of Calgary, AB. I use this pudding frequently but can’t find it. WHY?? I need this for my Christmas dinner. please advise to my email Thank you
    NOv 20, 2020

  153. Hi. I am adopting a family of 6 kids and 3 Adults for Christmas. Secret Santa children Ages 2-18. When asked for their Christmas Wish List they surprised me by telling me “no toys we want Pudding cups”. I would love to gift this family with pudding cups. Please let me know where I can purchase in bulk and whether or not there is a price break for a case? Also, can you please tell me the shelf life? Thank you so much for your kindness and response. My sleigh is set to deliver Dec 15-18 in Palmdale Ca. I will be purchasing from Agoura Hills CA. Stay healthy and safe

  154. Hello, I am trying to find out what is happening with your pistachio pudding. This is a key ingredient in a family salad and we have been desperately trying to find some. Paying $40 for 4 boxes on Amazon is just not feasible at this time.
    Please advise if this is being discontinued.
    If it is I would be very grateful if I could buy a few boxes from you if available so we at least have a few for a few more holidays.

  155. Trying to find apricot jello. I have looked everywhere from San Angelo Texas to Houston Texas. Can you please tell me where I can buy it. Thank you
    Melissa Bird

  156. I purchased 2 boxes of jello, strawberry and grape. The inside package of grape was 1/3 the size of the package in the box of strawberry. Both boxes were marked 3 oz. Perhaps the smaller package was a sample for a child.

  157. Can someone PLEASE put a word in to whoever makes the decisions about making things and advise people want Jello pudding pops and Jello Gelatin pops back! There’s so many people that would eat these like crazy. Please bring them back!!!!

  158. I have been trying to purchase sugarfree jello and the surgerfree cook pudding in three different grocery stores for over a month to no avail. What is the problem ?

  159. for months now i cant find jello instan t lemon pudding not in wal mart = publics= winn dixie or any where and i also cant find butterscotch cooked and instant what is going on did you quit making it i used both and all your products all the time i live in ormond beach florida????? imake the best desert out of the lemon instant ?????

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