Contact Customer Service

Contact Customer Service

Contacting Customer Service Center

JCrew is a trendy clothing and accessories brand with an online and offline presence. The company was started in 1983 with a print catalog. Within six years of the first catalog print, a store was opened in New York. As Internet commerce grew popular, grew with it. By 2011, the company was available on a global stage with items for men, women and children.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers customer service is available to customers 24/7 so you can order, ask questions about an order or find out detailed product information at your convenience. We found some international phone numbers and other contact information we’ve also listed.

  • Customer Service: 1-800-562-0258
  • Fax: 1-434-385-5750
  • Personal Stylist: 1-800-261-7422
  • Wedding Specialist: 1-800-205-3877
  • Canada: 1-800-562-0258
  • Japan – JT: 00-441111
  • Japan – IDC: 00-6655111
  • Japan – KDDI: 00-539111
  • International Destinations: 1-800-562-0258

Mailing Address

There are times when only a letter will do to tell a company just how you feel. Many consumers write letters to company headquarters and corporate offices complaining or complimenting products or services. If you need assistance with a current order or a financial issue, call customer service to resolve the issue more quickly.

J.CrewAttn: Customer Service3 Ivy CrescentLynchburg, VA 24513

Official Website

We found the website for at We were immediately greeted information about current styles and sales. Each time the front page refreshed, there appeared to be a different picture – three in all. Sometimes one picture would show and change when we moved our mouse and other times the picture didn’t change at all making the website a little more confusing than it needed to be. To the left of the page are major categories that change with new sales and seasons.

Customer Service Email

We were thrilled to find multiple email addresses for customer service. The first email address is the general customer service connection, but we’ve also listed the addresses for the personal stylist (a free service) and wedding specialist.

Customer Service Email:

Personal Stylist:

Wedding Specialist:


International Destinations:

Our Experience

The customer service line was simple to navigate. We pressed 0 as soon as the automated options started and the call was transferred to a customer service representative. We waited on hold, with upbeat music, for less than two minutes before the call was answered. The agent walked through several styles with us from in search of a particular size and color.

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