Contacting Jawbone Customer Service Center

Contacting Jawbone Customer Service Center

Jawbone is a consumer electronic company specializing in wearable technology and portable devices. Throughout the short history of the company, Jawbone has made unprecedented advances in technology. Even though the company continues to win design awards, Jawbone focuses on providing exceptional products and award-winning customer service. In the event you need to connect with a customer service agent to discuss products or services, you can reach the customer service department by phone, through social media, by traditional mail and by email.

Click here to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

The customer service department is open for business Monday through Sunday 6am to 7pm, PST.

• Customer Service: 1-800-529-2663
• Fax: 1-415-813-6084

Mailing Address

Jawbone Headquarters99 Rhode Island Street3rd FloorSan Francisco, CA 94103

Official Website

Customers visiting the official Jawbone website https://jawbone.com/ have the ability to search through the extensive catalogue of products; purchase products directly from the website, receive updates to your current device, as well as receive support directly from the customer service team or the Jawbone community. Throughout the Customer Support page, you will notice information relating to online orders, updates, access to the Community Forum , as well as contact information.

Social Media

Jawbone provides several ways to reach out to the customer service department through social media. The most efficient social media page, producing the fastest responses is Twitter. On average, customers receive a message from the customer service department in less than four (4) hours. On the contrary, responses on other social media pages, such as Facebook, Google+, YouTube and Pinterest are posted after several days.

• Facebook: https://www.facebook.com/jawbone
• Twitter: https://twitter.com/Jawbone
• Google+: https://plus.google.com/+jawbone/posts
• YouTube: http://www.youtube.com/user/jawbone
• Pinterest: http://pinterest.com/jawbone/

Customer Service Email

Customers can send a message to the customer service department using the support email address or the customer feedback form. We used the customer feedback for to send a message asking for information relating to the warranty on products and the return policy. After sending our message, we received an automated response stating that a customer service agent would contact us within 48 hours.

• Customer Service: support@jawbone.com
• Customer Feedback: https://jawbone.com/contact

Our Experience

When you call the customer service department, there are only four options. All of the available options are four products, not general customer concerns. We selected one of the available options and reached the customer service department in approximately 30 seconds. After the agent answered the call, we addressed several concerns relating to the size configurations of the products. The agent was knowledgeable and answered our questions. The overall experience was great. Can you say the same about your call to Jawbone? We would love to hear from customers just like you. Take a moment to share your thoughts.