Contact J D Power And Associates Customer Service

Contacting J.D. Power & Associates Customer Service Center

Contacting J.D. Power & Associates Customer Service Center

J.D. Power & Associates is a global research company. The company is considered the voice of the customer. The company specializes in the following services:

  • Industry Benchmarking
  • Tracking
  • Social Media Insights
  • Text Analytics
  • Digital Experience
  • Certification Programs
  • Contact Center Solutions
  • Mystery Shopping
  • Consulting
  • Training
  • Point of Sale Data Solutions
  • Automotive Forecasting
  • Sustainability

With a team of more than 750 experts, J.D. Power & Associates analyzes products and services from around the world. Do you need to reach out to the customer service department to discuss a product or service? Connect with the customer service department by phone, email, traditional mail or through social media.

to leave a comment about your customer service experience.

Contact Info:

Phone Contact Numbers

  • Customer Service: 1-888-537-6937 or 1-805-418-8000
  • Fax: 1-805-418-8900

Mailing Address

J.D. Power 2625 Townsgate Road, Suite 100 Westlake Village, CA 91361

Official Website

Customers visiting the official J.D. Power & Associates website http://www.jdpower.com/ have the opportunity to read about consumer ratings and awards, read about the available business services provided by the company and news and updates from the company. You will notice insight from the experts on the website for consumers as well as businesses.

Social Media

If you need a faster way to connect with the customer service department, consider posting messages on social media. It appears as if the company has dedicated customer care agents addressing customer concerns. On average, the customer service department responded in less than 12 hours.

Customer Service Email

We sent an email to the customer service department using the customer feedback form. We asked the customer service department about the hours of operation. We noted that the information was not available on the website. After sending out message, we received an automated reply stating a customer care agent would reply within 48 hours. We are still waiting on a reply.

Our Experience

We reached out to the customer service department and reached a live agent in approximately four (4) minutes. After the short wait, we asked the customer service department if the research is published anywhere other than the website. The agent took some time, then answered our concern. The feeling was mixed. We expected better service from a company that is supposedly the voice of the customer. Have you contacted the customer service department at J.D. Power & Associates? We want to hear about your customer service experience. Take a moment to comment below.

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)
Loading...

Tell Us What You Think! Post Your Comment Below:

Your email address will not be published. Required fields are marked *